Jennifer E.
Yelp
We've been loyal patrons of this restaurant since it Mr. Le opened it. It's been our go-to spot--bringing the whole family here whenever they're in town, celebrating birthdays, and supporting them. Even when the service wasn't great, the food usually made up for it, so we kept coming back.
But after our last two incidents, we're honestly not sure we'll return. It might be time to go back to our old regular place before this place opened--even if it's an additional 15 mins down south.
First incident:
I called in an order of 3 siu mai and 2 har gow and was told it would be ready in 15 minutes. I arrived 25 minutes later, only to wait an additional 15 minutes--for a simple dim sum order. That's 40 minutes total. When I politely asked for some extra chili oil, I was given an extra one and was hassled for asking for a third, despite the long wait. No apology, no consideration for the delay--just attitude. I let it go.
Second (and final) straw:
We called in another order one week later, before leaving Escondido, were told 15-20 minutes again. We left the house 5 minutes after calling it in, drove 20 minutes, and still waited another 15-20 minutes at pickup. We ordered 2 siu mai, 1 har gow, and sauteed rock cod. The har gow "broke" and they had to remake it, now the rest of our food was getting cold. We wouldn't have minded taking it broken--we just wanted to get back home with our food still warm.
After finally getting home after 20 mins drive--nearly an hour after calling it in--we opened the bag to find they forgot the rock cod and gave us plain bok choy instead. Just... wow. Hungry and disappointed, we called the restaurant. The person on the phone was apologetic and promised to refund the entire order, remake it correctly, and even throw in the rock cod on the house for the inconvenience. We paid cash so no way we're driving another 20 mins there and another 20 mins back.
We agreed to come back the next day after work, even though it's still out of the way for us. When we arrived, the tune changed. They only refunded the rock cod, gave us the correct replacement dish, and threw in a small order of rice. That was it. No full refund, no real acknowledgment of the time, money, and frustration wasted. My boyfriend, who doesn't like to argue, tried but ended up just taking it and left. I wish I had been there because I would've absolutely pushed the issue--they promised to make it right and then backed out.
It's not about the free food--we've spent plenty here over the years, ordering the lobster, Dungeness crab, and big family meals. It's the principle. The way these last two situations were handled left a terrible taste in our mouths.
We truly miss when Mr. Le first opened the place and Michael was managing. The service and integrity just aren't what they used to be. Sadly, we won't be recommending this place to friends or family anymore.