Abigail L.
Yelp
It's a popular spot for locals, but it DOESNT TREAT VISITORS WELL. The line was NOT ORGANIZED at all and frankly, it did not seem to matter because my friend got cut in line by the person behind her because he seemed to know the owner. The same happened with another group of regulars in terms of order of food. We got our coffee and food after those who seemed to be regulars which was really disappointing. I understand that food may have different preparation times, but I got an iced coffee and my friend got a latte so I don't understand why it took longer than the regulars who had more complicated orders. It appears that the person who takes your order will also be the person who serves your order. After ordering an iced coffee, I waited around 15 minutes as the person who took my order (AKA THE OWNER) went around talking to the regular customers who were sitting as he was sipping his drink. Instead of sitting at my table, I went to check on the coffee because I noticed other people who went after me already got their coffee orders. Only after my server/owner, noticed me standing at the coffee pick-up table, did he remember that I ordered an iced coffee. It was coffee and ice. I don't understand why it took as long as it did... It was also unfortunately acidic so not worth the wait...
The structure of the restaurant also has quite a few issues. The organization of the cash registers was really inefficient. There were six registers, two of the pair of registers block each other, allowing only one person to be served. In order for me to pay I had to YELL MY ORDER AND PAY OVER THE PERSON INFRONT of me. The other two registers were near the coffee area where most of the customers go to because thats where the line ends. The coffee area is quite messy and you might get away with a free coffee because one of the customers had to ASK TO PAY FOR HER COFFEE MULTIPLE TIMES before actually paying. This customer actually looked over at me and asked me if SHE WAS INVISIBLE because the server did not respond to her and I genuinely felt bad for her.
In addition, there were so many servers to help the customers. While I went during a busy time, there were so many staff members behind the counter who only seemed to be waiting around.
This is a bitter review, but I have to give credit where it is due. If you survive the lack of efficiency and care for its non-regular customers, the food was actually pretty good. I got a warm panini which was yummy. I wouldn't recommend the iced coffee as it was rather acidic and bitter like the taste left in my mouth from the experience, but my friend said her latte was good, so I would suggest going for the latte.
TLDR Priority is given to regulars with ordering, getting their orders, etc. So unless you are a regular or the cafe is empty at the time, you will likely be treated as less. :(