Brian Mccall
Google
Beware of deceptive fees and poor service. It will ruin an otherwise great vacation if you aren’t prepared.
I booked my room on from an external service. As part of my $800+/night charge, were the included taxes. Upon checkout, I was presented with a bill with almost $90 worth of additional fees. The manager referred to it as a “mandatory St Kitts and Nevis service charge” - which is a) false, and b) deceptive. There are no mentions of this additional fee anywhere on the listings if you book through Expedia, booking.com, etc. To make matters worse, the credit from the payment I made to the external service was inaccurate and short by about $60. Instead of investing the time to resolve it, he told me to take it up with the third party. For such a small hotel, where only 2 rooms were occupied in high season during our visit, it seemed to be a really poor level of service that was offered. I’ll never stay here again, and will not recommend. It is a unique property that we did enjoy our time at - that was until the checkout. Very unfortunate.