Gonville Hotel

Excellent, welcoming, clean hotel. Staff were very friendly. Rooms comfortable and cozy. Wide range of food on offer for breakfast. Ruben was the perfect host. Unfortunately, hot food took too long to arrive at the table, and often taken to the wrong table. It was also overcooked. The coffee machine took an age to get a drink out of. The complimentary Bentley tour was amazing. It was the highlight of our stay. Mike was the perfect, friendly and knowledgeable chauffeur. The hotel car park was way too expensive at £28 per night. I don't think there should have been a charge considering the cost to stay at the hotel. We still had a lovely time, and I've already recommended the Gonville to others.

Room was nice but small. Only about two foot of space at the end of the bed, but tv on the wall there so only about a foot. Tiny sink, so most of the water ended up everywhere while washing. Kettle and coffee stuff in the wardrobe? Was there for a works Christmas do. The food though good was minimal. And no vegetables served with the food. I had breakfast. Bacon was like old leather and beans were cold. Also a small amount for the price. Need 2 coffee machines, as there was a constant queue. We had a tab at the bar, and it seems staff were putting other peoples drinks on our tab. A great location. Just needs better staffing and real food. Fine dining doesn't work if you remain hungry.

Had a lovely short Christmas break at this hotel. Beautifully furnished rooms, great service, loved the added touch of the live Jazz on Saturday evening and the lovely bikes you can hire for free to get around. Everything on your doorstep. Highly recommend this hotel.

We’ve had a wonderful 2 days team meeting at Gonville Hotel in Cambridge. The meeting room was perfect, same with meals. The cherry on the cake was a tour in a vintage Bentley. Mike, our driver, was exceptional. He showed us around the Cambridge marvels, taught us plenty of cool facts about the city and even very kindly drove us to the station, even though it was well out of his way. Big big thanks to him! Highly recommended!

24 hour stay on New Years Day. Really fab place, brilliant location & one of only a couple of hotels in Cambridge that has a Car Park (extra points for the free Hot Chocolate/Mini Marshmallows in the lobby on offer)! Reception Desk gave us a nice warm welcome. Props go out to the hardworking Barman for sorting out a particular favour we asked for & he delivered with no fuss! Make sure you try to book the niche & extremely fun COMPLIMENTARY PRIVATE CHAUFFEUR for a trip around the area in one of their vintage Bentleys! Zane - thank you for the smooth ride & extensive knowledge about the area you gave my wife & I. This, along with the bespoke cooked breakfast on offer (when most hotels now put their food under heat lights), makes it certain that we will absolutely visit again at some point. Me for a jazz night & my wife for an afternoon tea…Thank you all very much!

We had a great stay at The Gonville Hotel in Cambridge. The hotel is beautifully styled, very comfortable, and clean. Staff were friendly and very accommodating. We were a little disappointed with our evening meal as the service was a little weak and my fish was overcooked. Breakfast was beautifully cooked and well presented and the service at breakfast was excellent, a big shout out to the breakfast team, especially Reuben. Adam on reception was very friendly and helpful. Lovely stay, thank you.

We stayed for 2 nights Fri + Sat. The hotel is midday, it's above average but not luxury. The staff are nice and polite but they fail on the details.||We bought our dog as the selling point for us it's dog friendly. All it is your dog is allowed to stay for an extra £35 per night, not a problem. Staff are not dog friendly, room had no dog bed, water bowl or treats. I would not recommend amend anyone staying here with a dog. We stayed at plenty of "dog friendly" hotel where staff actually show they love dogs and provide dog amenities in the room. ||Room service, they stop serving food at 8.00pm, absolute joke. ||We ate at the bar one evening as dogs are not allowed in the restaurant, totally understand. We wanted to order a steak but was not allowed as restaurant menu is separate from the bar, seriously? We ended up ordering something else. ||Cleaning of room, didnt happen until late afternoon, only emptied the bin, water was not replenished, towels were not replaced.||Lift floor was dirty, noticed the same bit of crumbs in the same place throughout our stay, so clearly not cleaned.||First night Private Xmas party took place, again sure, but the booming music was so loud heard it in our room on the 2nd floor from 7.00pm - 11.00pm. We were so tired from traveling the day and wanted an early sleep but couldn't. The booming music must have been heard in most of the rooms. We had to turn on our TV very loud. I don't agree that any paying guest in any hotel should have to listen to booming music in their room for majority of the evening.||Very disappointed as this hotel from the outside and inside is beautiful, but the experience was not luxery, shame as it has potential.

The hotel was not what I expected. I feel it’s all style but lacks the functionality. The room I stayed in had a few issues: the window that does not stay open (also opens about 20 percent), the lack of view (facing another building), the basic mini fridge that was not on and does not get cold properly (on/off only), a constantly flickering light bulb, and the ancient air conditioning system that has no control of keeping a constant temperature… my bathroom only had a rainfall shower head, which I suppose makes cleaning challenging? The surface of the bathtub was not clean on my check-in so gave up on having a bath. Parking was possible only if a space is available, first come first serve basis, for £28 per night. I only found it out after booking a room and contacting them, so I just decided to leave it at a park&ride. The bed was comfortable and the location was superb, and it looks nice on the outside. Nothing extraordinary with the staff members, the reception staff was rather indifferent. All in all, a huge disappointment. Would expect everything to be smooth and comfortable at a 4 star hotel.

This review is not about the hotel, it's only about the afternoon tea service at the restaurant. We visited the restaurant during a time when some renovations were taking place therefore the entrance to the restaurant was blocked. We went to the hotel lobby and asked for help finding the restaurant and the person there didn't seem to know where the entrance was. I always thought whole afternoon tea thing was so overrated but I figured I'd give it another chance (when in England). My opinion has not changed, in fact it was reinforced by the experience at this restaurant. The pastries were not good, didn't taste like they were made by a pastry chef, tasted more like they were store bought.

Very comfortable hotel. The bed was very comfortable, the steam shower was great, and the breakfast each day was great. Located across from a park, easy walk to shopping.

We came as a family of 10, ages 11 to 82. Without asking whether it was appropriate, our 18 year old, 6 ft 5 inches grandson was assigned a limited accessibility room designed for a wheelchair. The sink is 3 ft high. This was totally against what should be protocol - namely asking before assigning. Did the desk just think these were likely one time guests and what the heck? It's really bad form and bad manners

Positions itself as a boutique, luxury hotel on its website. It is not. The common areas have recently been renovated.... and are fine. But the rooms are TINY and need a refresh. I booked a room with a King bed, 3 months in advance with a specific note around why we needed a King (exceptionally tall partner). I paid close to USD$300 for a room that - had two separated single beds - had no wardrobe - had nowhere to put bags, the space was so small we had to move them around to open and close the door - didn't have working wifi - the bathroom was so small that there was nowhere to put a small toiletry bag - overlooked a carpark - the towels had a strong chemical smell I complained - the staff were really nice and apologetic and admitted they should have given us a King room given how far in advance I requested and the special note applied. They promised me they would give me a 30% discount to my credit card on Monday (they charged my card in full a few hours before I arrived at the hotel). It is 7 full days since I checked out, I have chased and got no answer and then I sent a follow up email to another address and finally someone answered. Now I am waiting for someone to call me so I can give them my credit card details so the can provide the discount.

The 5 stars are for the bartender Louis. He makes THE BEST Cucumber Collins, White Russian, and Burned Breakfast. He is also one of the nicest guys I've talked to - super caring and patient. When I couldn't decide what to get, he recommended drinks that became my instant favs! His Cucumber Collins also turned me into a Gin lover. I've had nice bartenders back in the US, but Louis is totally at the next level. I wish my trip was longer, and although I've just been back home for a couple of days, I'm already craving those delicious drinks and the great experience. Thank you Loui. Hope me and my coworkers will have a chance to meet you again in the future!

Terrible service and no empathy. I booked a hotel for October to go to my friends wedding. The wedding was cancelled and the hotel refuses any refund with multiple weeks notice of cancel. They say I booked a guaranteed rate through hotels.com and they won't make any exception for the extenuating circumstances. The manager was incredibly rude, offered no condolences for the situation, and seemed to enjoy delivering the bad news in my opinion. One of the employees promised me the day before if I called back and explained the circumstances that the hotel would refund me. Now I've wasted time talking to rudest hospitality manager, and I would refuse to ever come here and deal with such an appallingly terrible leadership team to oversee my stay. Thanks for being the worst in my opinion

If you like live jazz, this is the place for Friday and Saturday from 7 to 9pm. A pianist and bassist fill the comfy cocktail bar with jazz of all flavors: straight-head, blues, bossa nova, straight ballads, etc etc. They encourage requests and, in typical jazz fashion, seem to know every song ever written. Highly recommend Robin and his band, great guys to talk to in between sets as well! Oh and the cocktails are good and food is good...they have a great twist on a classic Caesar salad.

I have stayed at this hotel a few times and the rooms are ok (got even better after the renovation) but the breakfast is terrible and since they increased the price it is not even close to worth it. I'd say you'd be better off somewhere else.

Good location but an unreasonably dated hotel that was a poor value. No irons in the room. If you call and request an iron you'll get it for the day but then it will be reclaimed by the staff while your out. Call again each and every morning for the iron or iron everything you want ironed at one time. Uncomfortable bed. I stay in a hotel 2-3 times a month on travel over the past 10 years and this is the worst I've stayed in.

I loved this hotel! The staff was welcoming and the layout clean and comfortable. Their food and breakfast buffet: delicious. They have a vintage Bentley and a gallant Chauffer, Elliott, who is charming and always willing to drive you to a nearby location. They have bikes to loan out to their guests which makes for a wonderful Saturday past time especially when the weather is nice (which it was!). I am definitely going back. Keep up the great hospitality.

The Gonville Hotel is in the heart of Cambridge and boasts superb views over Parkers Piece. The staff are very friendly and helpful and the venue is spotless and makes a great venue for weddings.

Expensive dump - this is how best I can describe it. I paid 170 pounds per night The rooms are tiny They don't even have a cooler for storing food The hotel had remodeling in progress The elevator was not working