Gonville Hotel

We had a really lovely stay here. Loved the decor, the bed was extremely comfortable, the gardens lovely, and the bathroom spacious. The on-site parking was also a massive bonus. Location is excellent— very easy walking into the city center. Breakfast was also very good, with decent coffee. We stayed in one of the bigger King rooms in the other building because I really wanted a bath tub. I felt that the bathrooms could’ve been better cleaned: the tub needed a good scrub, and the shower spout had mold on it. My only other complaint is the additional charge for parking. For a hotel of this price, and given the amount of space they have, I think complimentary parking would be a really appreciated perk. But all in all, an excellent hotel with great service, and I would definitely stay again.

We had a lovely stay at the hotel. Warm, welcome from the staff on arrival and the room was beautiful, spotlessly clean and very comfortable. Enjoyed drinks at the bar in the evening and breakfast was delish! Hotel is in a great location. ||A lovely treat night away.

Lovely hotel, perfectly situated. The staff are very friendly and happy to help. The only slight tweak would be having the option not to have the room cleaned and towels changed but to have the tea and coffee etc topped up. The negroni was superb as were the tuna tacos! We did the complimentary Bentley tour which we'd highly recommend as it's lovely to be driven around in a Bentley. Mike was fab! I'd highly recommend staying here.

Stayed for two nights mid week as part of birthday celebrations. A big thank you to Abi who arranged for balloons in our room. The hotel kindly gave us Prosecco and macaroon’s which was a lovely touch. Breakfast very good on both mornings. Only criticism is that we booked a room with its own small terrace, which we could sit on during this fantastic weather. What you are not told when booking is that you share this area with whatever function is being held in the main garden. The bar man told us that we should sit on the Hotel terrace as we may feel awkward sitting on the terrace outside our room, the one I had paid a premium for. I would stay again because this is a lovely hotel, but wouldn’t pay the extra for a garden room.

We mostly like the bar in gonville hotel and the barmen named Apo assisted us with the cocktail. We are normally very picky and he made us make the right decision, very smoothly and very easily. Definitely a great rep of the hotel. I would recommend gonville overall it’s classy and for us we can’t complain everything was on point.

Great location. Parking is expensive but worth it vs convenience for the public car parks nearby which cost only £4 per night less. The service in the hotel is generally excellent apart from the evening meal on our first night when everyone on the local tables complained. The food was very very good though. I am willing to say that they had a bad night and that it would improve. Breakfast is excellent and the service there also even though it seems to be staffed with students who proved to be both polite and helpful to everyone. The rooms are good with a safe and hairdryer and pressing iron . The downsides were the coffee machine that broke twice which may have been my hamfistedness and a few moths (clothes eating variety) which appeared. The hotel reception made a generous allowance to our final bill as a consequence. Breaking coffee machines seemed to be a theme as the bar's machine also died. The free bikes (and helmets) supplied by the reception are brilliant and a wonderful way to get slightly further afield. There are lots of cycle paths and ways as you would imagine in Cambridge. Overall I recommend the hotel and will stay there again next time in Cambridge with my wife. We stayed three nights.

I had the pleasure of working with the Events Manager at The Gonville Hotel, in the lead-up to a recent wedding. From our first contact in May, she was incredibly welcoming and professional. I was invited to visit the venue ahead of the big day, where we discussed key details like setup time, access, and how to best manage temperature conditions for the wedding cake. On the wedding day itself, during one of the hottest weekends in July, I was given access to a well air-conditioned room to safely set up the cake. The kitchen staff were fantastic, providing a trolley to help me unload, offering a refreshing glass of cold water with lemon, and checking in regularly to make sure I had everything I needed. Every member of staff I interacted with, from Reception to the Kitchen, the Events Team, and beyond was warm, helpful, and clearly dedicated to making the day run smoothly. It was a wonderful experience from start to finish, and I look forward to working on more weddings at The Gonville Hotel in the future!

Absolutely horrendous stay, the room was the most disgusting ive ever seen, i have seen better 3* hotels. Severe black mould on shower floor, rusted bathroom door pole, bathroom door didn't close, kept sliding open zero privacy, throw on bed tattered and dirty, many human dna stains left frim previous visits on the mattress protector and wifi poor stopped working. Staff outwardly seem to want to help but in actual fact they couldn't care less about their customers, we weren't offered a replacement room, even though other customers were offered replacements. They haven't responded to my email or to the booking company. Thank goodness I took pictures as proof THIS IS ABSOLUTELY NOT A 4 * HOTEL, do not waste your time or money. They just do as they please rather than making sure the customer is happy.||If you like clean and respectfully breaks away then avoid Gonville

This review is not about the hotel, it's only about the afternoon tea service at the restaurant. We visited the restaurant during a time when some renovations were taking place therefore the entrance to the restaurant was blocked. We went to the hotel lobby and asked for help finding the restaurant and the person there didn't seem to know where the entrance was. I always thought whole afternoon tea thing was so overrated but I figured I'd give it another chance (when in England). My opinion has not changed, in fact it was reinforced by the experience at this restaurant. The pastries were not good, didn't taste like they were made by a pastry chef, tasted more like they were store bought.

Very comfortable hotel. The bed was very comfortable, the steam shower was great, and the breakfast each day was great. Located across from a park, easy walk to shopping.

We came as a family of 10, ages 11 to 82. Without asking whether it was appropriate, our 18 year old, 6 ft 5 inches grandson was assigned a limited accessibility room designed for a wheelchair. The sink is 3 ft high. This was totally against what should be protocol - namely asking before assigning. Did the desk just think these were likely one time guests and what the heck? It's really bad form and bad manners

Positions itself as a boutique, luxury hotel on its website. It is not. The common areas have recently been renovated.... and are fine. But the rooms are TINY and need a refresh. I booked a room with a King bed, 3 months in advance with a specific note around why we needed a King (exceptionally tall partner). I paid close to USD$300 for a room that - had two separated single beds - had no wardrobe - had nowhere to put bags, the space was so small we had to move them around to open and close the door - didn't have working wifi - the bathroom was so small that there was nowhere to put a small toiletry bag - overlooked a carpark - the towels had a strong chemical smell I complained - the staff were really nice and apologetic and admitted they should have given us a King room given how far in advance I requested and the special note applied. They promised me they would give me a 30% discount to my credit card on Monday (they charged my card in full a few hours before I arrived at the hotel). It is 7 full days since I checked out, I have chased and got no answer and then I sent a follow up email to another address and finally someone answered. Now I am waiting for someone to call me so I can give them my credit card details so the can provide the discount.

The 5 stars are for the bartender Louis. He makes THE BEST Cucumber Collins, White Russian, and Burned Breakfast. He is also one of the nicest guys I've talked to - super caring and patient. When I couldn't decide what to get, he recommended drinks that became my instant favs! His Cucumber Collins also turned me into a Gin lover. I've had nice bartenders back in the US, but Louis is totally at the next level. I wish my trip was longer, and although I've just been back home for a couple of days, I'm already craving those delicious drinks and the great experience. Thank you Loui. Hope me and my coworkers will have a chance to meet you again in the future!

Terrible service and no empathy. I booked a hotel for October to go to my friends wedding. The wedding was cancelled and the hotel refuses any refund with multiple weeks notice of cancel. They say I booked a guaranteed rate through hotels.com and they won't make any exception for the extenuating circumstances. The manager was incredibly rude, offered no condolences for the situation, and seemed to enjoy delivering the bad news in my opinion. One of the employees promised me the day before if I called back and explained the circumstances that the hotel would refund me. Now I've wasted time talking to rudest hospitality manager, and I would refuse to ever come here and deal with such an appallingly terrible leadership team to oversee my stay. Thanks for being the worst in my opinion

If you like live jazz, this is the place for Friday and Saturday from 7 to 9pm. A pianist and bassist fill the comfy cocktail bar with jazz of all flavors: straight-head, blues, bossa nova, straight ballads, etc etc. They encourage requests and, in typical jazz fashion, seem to know every song ever written. Highly recommend Robin and his band, great guys to talk to in between sets as well! Oh and the cocktails are good and food is good...they have a great twist on a classic Caesar salad.

I have stayed at this hotel a few times and the rooms are ok (got even better after the renovation) but the breakfast is terrible and since they increased the price it is not even close to worth it. I'd say you'd be better off somewhere else.

Good location but an unreasonably dated hotel that was a poor value. No irons in the room. If you call and request an iron you'll get it for the day but then it will be reclaimed by the staff while your out. Call again each and every morning for the iron or iron everything you want ironed at one time. Uncomfortable bed. I stay in a hotel 2-3 times a month on travel over the past 10 years and this is the worst I've stayed in.

I loved this hotel! The staff was welcoming and the layout clean and comfortable. Their food and breakfast buffet: delicious. They have a vintage Bentley and a gallant Chauffer, Elliott, who is charming and always willing to drive you to a nearby location. They have bikes to loan out to their guests which makes for a wonderful Saturday past time especially when the weather is nice (which it was!). I am definitely going back. Keep up the great hospitality.

The Gonville Hotel is in the heart of Cambridge and boasts superb views over Parkers Piece. The staff are very friendly and helpful and the venue is spotless and makes a great venue for weddings.

Expensive dump - this is how best I can describe it. I paid 170 pounds per night The rooms are tiny They don't even have a cooler for storing food The hotel had remodeling in progress The elevator was not working