Gonville Hotel

Excellent, welcoming, clean hotel. Staff were very friendly. Rooms comfortable and cozy. Wide range of food on offer for breakfast. Ruben was the perfect host. Unfortunately, hot food took too long to arrive at the table, and often taken to the wrong table. It was also overcooked. The coffee machine took an age to get a drink out of. The complimentary Bentley tour was amazing. It was the highlight of our stay. Mike was the perfect, friendly and knowledgeable chauffeur. The hotel car park was way too expensive at £28 per night. I don't think there should have been a charge considering the cost to stay at the hotel. We still had a lovely time, and I've already recommended the Gonville to others.

Fantastic experience from welcome to farewell! The team are genuinely passionate about the hotel and the food and drinks are lovely! Highly recommend as an experience when in Cambridge. Also, make sure you take advantage of the complimentary bentley sightseeing(I mean how cool is that!)

We had a nice stay here. It’s a decent hotel. The staff were friendly and helpful BUT there weren’t many of them! Consequently we waited a long time for our dinner - food was nice but small portions and took 80mins to get our mains by which time we were starving! They took it off the bill which was appreciated. Breakfast service was a bit hit and miss, no cutlery, wrong order etc but food was fine. Location is good. Walkable from the station and not far into town.

Had a wonderful stay at the Gonville Hotel, Cambridge. Although the elevator was down, the staff upgraded our room and kindly carried all our luggage from the car all the way to the room. The location is perfect—close to plenty of restaurants and just a short walk to the main attractions. The staff were amazing, very friendly and helpful, and even gave our 1-year-old daughter a cute teddy bear. The room was clean, modern, and comfortable. Parking was a little pricey, but the staff kindly allowed us to leave the car for a few extra hours after checkout so we could continue exploring Cambridge. In my opinion, the parking was worth the price for the location, convenience, and security. Will definitely stay again next time I'm here!

Wonderful stay at the Gonville Hotel. Staff were very friendly and attentive. Nothing was too much trouble. Very happy to help and offer suggestions for places to visit. Must mention Mike who gave us a tour of Cambridge in one of the Bentleys… super chap, full of interesting information. What a marvellous experience.

We had a great stay at The Gonville and much of this is down to the team, as each and every one of them was both kind and helpful. They were all very resourceful and keen to provide a great service.|The hotel itself is excellent, with a correspondingly keen eye for detail - the bedside reading lamps are great fun, for example. The decor is crisp and modern and, very importantly, the bed was extremely comfortable. We will definitely stay here again.

First time in Cambridge and the hotel and Bentley experience was recommended to us by friends. Did not disappoint. Mike the Chauffeur made the trip extra special with the Bentley Experience - so knowledgeable and friendly. Was the perfect way to see the city and surrounding vilages when it was bitterly cold. We had a marvellous time and would absolutely recommend it to friends and family. Thank you for your hospitality ❤️

Had a lovely short Christmas break at this hotel. Beautifully furnished rooms, great service, loved the added touch of the live Jazz on Saturday evening and the lovely bikes you can hire for free to get around. Everything on your doorstep. Highly recommend this hotel.

This review is not about the hotel, it's only about the afternoon tea service at the restaurant. We visited the restaurant during a time when some renovations were taking place therefore the entrance to the restaurant was blocked. We went to the hotel lobby and asked for help finding the restaurant and the person there didn't seem to know where the entrance was. I always thought whole afternoon tea thing was so overrated but I figured I'd give it another chance (when in England). My opinion has not changed, in fact it was reinforced by the experience at this restaurant. The pastries were not good, didn't taste like they were made by a pastry chef, tasted more like they were store bought.

Very comfortable hotel. The bed was very comfortable, the steam shower was great, and the breakfast each day was great. Located across from a park, easy walk to shopping.

We came as a family of 10, ages 11 to 82. Without asking whether it was appropriate, our 18 year old, 6 ft 5 inches grandson was assigned a limited accessibility room designed for a wheelchair. The sink is 3 ft high. This was totally against what should be protocol - namely asking before assigning. Did the desk just think these were likely one time guests and what the heck? It's really bad form and bad manners

Positions itself as a boutique, luxury hotel on its website. It is not. The common areas have recently been renovated.... and are fine. But the rooms are TINY and need a refresh. I booked a room with a King bed, 3 months in advance with a specific note around why we needed a King (exceptionally tall partner). I paid close to USD$300 for a room that - had two separated single beds - had no wardrobe - had nowhere to put bags, the space was so small we had to move them around to open and close the door - didn't have working wifi - the bathroom was so small that there was nowhere to put a small toiletry bag - overlooked a carpark - the towels had a strong chemical smell I complained - the staff were really nice and apologetic and admitted they should have given us a King room given how far in advance I requested and the special note applied. They promised me they would give me a 30% discount to my credit card on Monday (they charged my card in full a few hours before I arrived at the hotel). It is 7 full days since I checked out, I have chased and got no answer and then I sent a follow up email to another address and finally someone answered. Now I am waiting for someone to call me so I can give them my credit card details so the can provide the discount.

The 5 stars are for the bartender Louis. He makes THE BEST Cucumber Collins, White Russian, and Burned Breakfast. He is also one of the nicest guys I've talked to - super caring and patient. When I couldn't decide what to get, he recommended drinks that became my instant favs! His Cucumber Collins also turned me into a Gin lover. I've had nice bartenders back in the US, but Louis is totally at the next level. I wish my trip was longer, and although I've just been back home for a couple of days, I'm already craving those delicious drinks and the great experience. Thank you Loui. Hope me and my coworkers will have a chance to meet you again in the future!

Terrible service and no empathy. I booked a hotel for October to go to my friends wedding. The wedding was cancelled and the hotel refuses any refund with multiple weeks notice of cancel. They say I booked a guaranteed rate through hotels.com and they won't make any exception for the extenuating circumstances. The manager was incredibly rude, offered no condolences for the situation, and seemed to enjoy delivering the bad news in my opinion. One of the employees promised me the day before if I called back and explained the circumstances that the hotel would refund me. Now I've wasted time talking to rudest hospitality manager, and I would refuse to ever come here and deal with such an appallingly terrible leadership team to oversee my stay. Thanks for being the worst in my opinion

If you like live jazz, this is the place for Friday and Saturday from 7 to 9pm. A pianist and bassist fill the comfy cocktail bar with jazz of all flavors: straight-head, blues, bossa nova, straight ballads, etc etc. They encourage requests and, in typical jazz fashion, seem to know every song ever written. Highly recommend Robin and his band, great guys to talk to in between sets as well! Oh and the cocktails are good and food is good...they have a great twist on a classic Caesar salad.

I have stayed at this hotel a few times and the rooms are ok (got even better after the renovation) but the breakfast is terrible and since they increased the price it is not even close to worth it. I'd say you'd be better off somewhere else.

Good location but an unreasonably dated hotel that was a poor value. No irons in the room. If you call and request an iron you'll get it for the day but then it will be reclaimed by the staff while your out. Call again each and every morning for the iron or iron everything you want ironed at one time. Uncomfortable bed. I stay in a hotel 2-3 times a month on travel over the past 10 years and this is the worst I've stayed in.

I loved this hotel! The staff was welcoming and the layout clean and comfortable. Their food and breakfast buffet: delicious. They have a vintage Bentley and a gallant Chauffer, Elliott, who is charming and always willing to drive you to a nearby location. They have bikes to loan out to their guests which makes for a wonderful Saturday past time especially when the weather is nice (which it was!). I am definitely going back. Keep up the great hospitality.

The Gonville Hotel is in the heart of Cambridge and boasts superb views over Parkers Piece. The staff are very friendly and helpful and the venue is spotless and makes a great venue for weddings.

Expensive dump - this is how best I can describe it. I paid 170 pounds per night The rooms are tiny They don't even have a cooler for storing food The hotel had remodeling in progress The elevator was not working