Liz M.
Yelp
We have been here several times we frequent Mammoth Lakes and this last visit on 7/18 was our last time. We asked to sit outside, there was one other family already there before we arrived. So we figured service wouldn't take so long. We were wrong, we sat for 20 mins before anyone asked for our orders. 3 tables came after us- like way after us and were immediately asked what they'd like to order. Sandra finally comes over and asks for our order. She has an attitude, she's rude to my children " eggs!" She's asking how they want their eggs and assumed my children understand what she means. I answer for them. She looks over at me with her side eye. I'm tired and hungry so I don't let her behavior ruin our morning. So after waiting another 20 mins for our food- while we watch everyone who came after us get their food. We ask if we can be moved inside. Our backs are hot and there's a trash truck collecting trash. It smells disgusting. My husband goes to the restroom and notices the inside is empty. So he asks if we can move inside. The other hostess says she has to ask permission to Sandra since she already took or order. Usually I understand the reasoning behind not being able to be moved but when there's ONE server, a small place, and an empty eating area. What's the big deal? So here's comes Sandra, we had to ask her. She with attitude tells me- no, you guys were told the sun would hit you. So my husband said what's the big deal- your indoor area is empty and I've changed my mind. She says " I heard her (the hostess) tell you you'd be in the sun! It doesn't matter to me. I don't care. But I heard her tell you that!" So my husband asks well if you don't care why are you saying no? She then tells us we have to ask the hostess if we can move after the hostess told us to
Ask our server Sandra. So we let her know we'd like to cancel our orders. We had enough of the back and forth with her. Especially after we noticed that everyone who was seated WAY after us was already eating. She then changed her tune and says whatever I don't care you guys can move. We move ourselves, we reluctantly stay. Our food comes out 15 mins later while the cooks come out to look at us lol. We don't care, again I'm not going to allow these miserable people to ruin my morning while on vacation. We eat our food, now after she'd ignored us the entire time she is overly nice and checking on us after she's called out. We eat our food as fast as we can and we ask for the check. My husband doesn't tip her because we feel she doesn't deserve a tip, we did not like the service. I understand some people tip no matter what because it's the "right" thing to do. We don't. We tip very well, but when you loudly and disrespectfully speak to your customers with attitude in front of several other customers, you shouldn't expect one. Bad service, bad attitude and zero customer service doesn't deserve a tip.
My 16 year son stays back to use the restroom while we load the other kids into the car. When he comes out and tells us Sandra stopped him while he was coming out of the restroom and asked him why she wasn't tipped. I was absolutely appalled. We parked right in front, you can see us out the door, why she didn't come and voice her complaint with the adults in the party is beyond me.
She's lucky I was on vacation and truly so angry that I decided to not go back into the restaurant and let her know how I felt. Some people are not worth it and are truly miserable people. Sandra is one of them. I'm sorry she doesn't like her job. Sorry she doesn't seem to like big families showing up. There's 6 of us. She was super kind to the light skinned guests maybe our hair was too dark for her liking. Either way. We will no longer visit one of our favorite breakfasts places in Mammoth, it's changed and not the same it was before. We will happily go down the street to The Warming Hut where they have better attitudes, better customer service, better food and they don't harass their minor aged guest.