Em F.
Yelp
More like Good Thymes gone Bad...
Gosh, where to start? How about just stating the obvious? This place has seen better days. Better service. Better food. It is seriously in a decline, and it doesn't really seem like they care. Granted, we haven't physically been there since the pandemic (though we did support them through take out throughout COVID).
Arrived this afternoon with my mom and kids to sit down and enjoy a nice meal. Surprise, there is now a 4% service fee for paying with a credit card - but no equivalent discount for paying cash. Hm... There were only four tables occupied when we arrived.
While the manager seated us promptly, our server (whose name I'll leave out) was just plain horrible - to put it mildly. Why bother asking what we want if you can't remember it? Is it really that hard to remember two waters, a root beer and an apple juice? Looks like it is, because after asking no fewer than four times, she decided that she had to write it down. Mom asked for a cup of turkey rice soup (more on that later) and table bread. Not that it mattered, because once the server walked away it took her 15 minutes to bring the drinks - but not any bread or soup. Of course, she brought the people who got seated after us their drinks (and bread), but maybe she didn't see any reason to rush back to us since we got non alcoholic beverages?
She asked for our food orders, then realized she couldn't remember anything (again) and made it a point that she had to write this all down because she wouldn't be able to keep track of it. Almost like a cheeseburger/fries, chicken tenders/fries, turkey dinner (with standard mashed/beets), and chicken croquettes (butternut squash/carrots) were a difficult order. Not like there are lots of other people there, either. But that's ok. Let's get some yummy food, going, right? We asked about the soup and the bread and were told they would be right out.
Over 25 minutes later, the food arrives. Still no soup or bread. And when my mom asked for it the server seemed surprised we still wanted any, and then pointed out that she must have forgotten. Needless to say, this is not the level of service we recall experiencing here for years. But that's okay. Maybe the food will make up for it. "Maybe."
My meal had corn instead of carrots. She offered to take it back; I declined and asked her to just bring me the carrots. There might be a charge she said - "no" there won't be, I pointed out, as she had clearly written it down and reviewed it with me twice when she put the order int, and I can't eat corn. "Ok" she says. What about my soup, my mom asks? "Oh, I forgot" she replies. "I'd really like my soup" mom points out. "But your meal is here" she replies. "Right, but she really wanted her soup, can you please just serve it for her?" I asked. "Um, ok" she says.
Even though no one else has been seated, and others have left, so its not like she is attending to others, it take another 5 minutes before the soup and carrots arrive. Mom's out of water. Does she ask to refill it? Nope. Just drops off the food and rushes off.
Mom barely had any soup, as she didn't care for the taste. I tried it and agreed. Oh well. She goes to dig into her meal. The mashed potatos are cold to the touch. The turkey is tough and dry. The stuffing is cold to the touch. What is going on?
Does the server come by to check on us? Nope.
Eventually, the manager stops by and asks how the meal was, while the server was hovering. I explained the issues with the food, while leaving out the service concerns (again, because the server was hovering). While the manager appeared embarrassed, there was a brief "I'm sorry it wasn't that great" and that was it, as she walked away. While I wasn't looking for any sort of freebie or anything like that, the apology seemed more canned than sincere.
The bill came. I paid it along with the service fee. No tip.
On the car ride home, the kids pointed out how they didn't enjoy their own food, but didn't want to say anything because of the issues grandma was having, and then talked about it was the worst service they've ever experienced.
I agree with them. It was completely off. If they had been full, and the server were running around like crazy and the kitchen was crazy, I'd at least understand it a little better, but no. It was completely off. The service sucked. The food sucked. And it didn't seem like anyone there cared.
We won't be back. Why bother? There are better choices, with better service and better food.
Bummer though. The place used to have such a great food selection and awesome service. Blame the pandemic? Nah, that was years ago.
Save yourself the trip. Save yourself the service fee. Save yourself the aggravation. Go elsewhere. This place is just way past its prime, and survives on what was a much better past.
