GoodLove Foods

I placed an order at the beginning of July for over $100 worth of products. You have no choice but to order a large order because they don’t allow you to order less. Red flag number 1. On August 8th I reached out to customer service to see where my order was because nothing in the website when I ordered or received a confirmation stated it would take this long to receive the product.I received a very generic answer back about staffing and dry ice shortages. September rolls around and still no product. However Instagram was more than happy to let myself and other purchasers of their product know they were having loads of fun preparing for food expos. Funny how they have product to travel around with promoting but nothing to ship out. After multiple comments exchanges back and forth between other purchasers on Instagram we got GoodLove’s attention. I received a DM from them on September 30th. Still waiting for the products to arrive. Looks like they were shipped October 7th. I would not recommend ordering from them. I wish I would have came here first to read the reviews. It seems others too have waited a very long time for very sub par products. I would skip this brand just in customer service alone and wait times. I will update when the product actually arrives.

I think I can help here. Goodlove might need more clear cooking instructions with your biscuits and cinnamon buns because looking at the pictures of the cooked biscuit especially compared to the pictures on the Facebook page for Goodlove the ones presented by a previous reviewer, Amanda DGR, look very undercooked. Additionally, I can see where the biscuit on the left has been cut open and butter added and would conclude that the melted butter shown on the plate came from the added butter on the hot undercooked biscuit. I am adding the picture from Facebook for comparison as well as Amanda’s for comparison. I am guessing by the other positive responses and those by the sharks that the product is delicious when cooked properly.

These were NOT worth the wait. Biscuits are greasy and gummy with bad aftertaste. Cinnamon rolls are tasteless and salty with a sour aftertaste. Threw them away. Super disappointing because they were expensive and it took 3 months to get my order. Their customer service was horrible as well. When you ask for an order update, they eventually just send you a generic email with no specific information. Then they say “we are sorry you didn’t receive the FIVE email updates we sent to everyone” … I did receive those, but no personal communication, and they sent “five updates” because their shipping dates kept changing to later and later… they weren’t even proactive updates because they sent them AFTER each promised ship date passed. They also delete any comments on social media that aren’t positive. So don’t go by the comments on their posts… Wish I never saw their shark tank episode because their product and service is one of the worst I’ve ever experienced!

I would give it zero stars at this point if I could. I ordered my friend on August 12th for October pre order delivery. I thought that was crazy at the time but was willing to wait. It is now Nov 4th - almost 2 1/2 months later and nothing. I emailed the company in mid-October and they gave me a canned answer about fresh ingredients and orders are in the works. I just assumed I would ship late in the month of October but here we are in November and no order and also no acknowledgement from them company that my date has come and gone. Absolutely horrible customer experience.

This is the best, most delicious gluten free products I’ve ever had! Even more, it is so user friendly! When I tried the puff pastry, I was shocked! I’ve never had much luck with other puff pastry brands in the past, but this one takes the cake! The biscuits are soo flavorful and buttery. The cinnamon rolls… simply put, YUM! Please never go out of business! I will be so sad!

Still waiting on my product, I ordered August 13. It's extremely disappointing to wait 3+ months on product and receive very little to no communication other than a generic response. Your shark tank partner must be appalled of your business mentality! Update 12/2/25: thank you for the shipping label you sent on 11/18/25 that my order is being prepped for frozen shipment and on the way soon. Unfortunately I'm not to familiar with what "soon" means in your time-line, days, weeks, months? Either way it has been 2 weeks since that email and currently waiting patiently for my product.

You will NEVER receive your order and you’ll be met with emails full of lies and disrespectful customer service. We placed an order FOUR months ago and after many emails saying it “shipped” and then finding out our order never actually did and being told “we are a small family business”, “we don’t have dry ice”, “shark tank really blew us up we can’t handle the demand”. Keep your excuses, that’s not how you run a business. When you order from here they’ll be happy to take your money on the spot and have you waiting 4-6 months to MAYBE get your order. It’s thievery, check their reviews here and on FB, everyone is complaining about order fulfillment.

Pizza crust tried for the first time, omg so fantastic! Puffed, soft, TASTY. I've been gluten free for more than 30 years and can honestly say that Goodlove Foods KNOCK IT OUT OF THE PARK. LA LA love the biscuits and pastry too ♥️