XY L
Google
Goodwood Park is a heritage hotel which prides itself on service; we had an experience that validated it. Our wedding was held in the Windsor ballroom, which also gave us 2 nights in the bridal suite. It was nothing short of amazing; it was heritage but not dated. There was so much character to the hotel, from the rooms to the ballrooms, and we were impressed by the impeccable maintenance of the place. We felt at home, comfortable and well taken care of. The rooms were very clean and well maintained.
Stephanie handled our booking. Knowing that she only had a short timeframe to work with, she took it upon herself to make sure that we knew what our options were and was on our side to fight for the best possible arrangements. She helped to smoothen the processes between us and the hotel, bringing professionalism and friendship that we could not have imagined to have. We experienced next to no obstacles to our desires. She was also there every step of the way, ever so attentive to our requests and questions. The wedding dinner would not have been possible without her expertise and help.
We got to know Thomas from front desk as well, who had so much enthusiasm and a strong problem solver who took on guests' issues as his own to solve. His versatility helped us to achieve a key component to our wedding, which would have given us alot of trouble if it wasn't for his help. Also, we'd have to say that his penmanship is impeccable, the personalised card that we got from Thomas is what we would cherish and remember for our wedding night and stay with Goodwood Park.
During the wedding dinner itself, we were assisted by 2 banquet managers (one of whom was Steven). They were impressive, and made sure our event went along like clockwork. They were there every step of the way, from the first march in till the end of the night, making sure that we were well taken care of, while also ensuring that our guests were duly served. We had so much nerves before each of the march ins, and we were personally reassured by Steven who was there to guide us along and assist us. His care towards us extended beyond the banquet itself, with him ensuring that we got our meals (and the wine and wine glasses for some of our guests who stayed behind with us).
Not forgetting our food; we received so much compliments for them. All the items were good hits, and firsts among equals were the truffle prawn, roasted silver hill Irish duck, steamed fish, etc.
We would also mention that on our second night we returned late to heavy rain, and a staff member (whom we missed out on getting his name) situated at the front desk noticed our car and rushed out to assist us, providing me with an umbrella for my walk back to the hotel. We had suits and silk ties that were laundered with the hotel as well, and we missed the timing for 6pm return on the same day; a kind staff helped us put a rush on the laundry to ensure that they were returned by check out timing the next day with no extra charges.
We are throughly impressed at the attention to details that each of the teams in Goodwood Park brought, and we regret not being able to personally know and speak to every one of them. Their attentiveness is a testament to their passion for service, making our wedding dinner and stay with Goodwood Park deeply memorable! We'd wholeheartedly recommend Goodwood Park Hotel, be it as a wedding venue, or as a holiday stay! Thank you Goodwood Park Hotel!