Michael O
Google
I recently stayed at Goodwood Park Hotel in Singapore with my wife for a week. While the hotel boasts a prime location and comfortable rooms, it falls short in terms of cleanliness and service, which I expected to be better from a five-star property.||The hotel certainly has its strengths. The lobby is grand, and the presence of a doorman and porter adds a touch of sophistication. The location is another major plus—being next to Far East Plaza and just a short walk from Orchard Road makes it incredibly convenient for shopping and dining. However, the check-in process was less welcoming than expected. Although the staff were polite, they were somewhat distant, and it took more effort than it should have to get their attention when we needed assistance. I didn’t approach the desk immediately, but standing in an obvious spot without acknowledgment for several minutes was disappointing.||Our room was spacious and clearly designed to impress. The bed was one of the most comfortable we’ve experienced in a hotel, and the blackout curtains ensured a perfect night’s sleep. The room’s soundproofing was also excellent, keeping out both street noise and any disturbances from the corridor. However, while the furniture looked visually appealing, it wasn’t very functional. The long cushioned bench under the TV, for instance, looked stylish but wasn’t comfortable to use as seating.||The lighting in the room was a mix of modern and traditional styles, which gave it a unique feel. However, the more conventional lamps required manual switches, which seemed out of sync with the contemporary aesthetic of the rest of the room.||The main issue we had was with the cleanliness of the room, particularly the bathroom. While it was visually impressive, the mould in the shower grout was noticeable and could have been easily prevented with routine cleaning. This was a disappointment given the hotel’s five-star status.||Cleanliness was also an issue in the bedroom itself. Although the bed sheets and towels were regularly changed and clean, the bedroom floor had clearly not been vacuumed or mopped thoroughly. Walking barefoot made this quite apparent. One day, despite leaving at 8am, our room wasn’t serviced by 3pm. We were asked to wait 30 minutes, but it took closer to an hour. These delays and lapses detracted from what should have been a seamless experience.||In comparison, during our stay at Le Grove Serviced Residences in Singapore (a three-star hotel), the rooms were consistently spotless, and the staff were attentive without delay. Despite being a more affordable option, the service there was far more personalised and efficient, highlighting the disparity between the two properties.||In summary, Goodwood Park Hotel has undeniable charm, with a great location and comfortable rooms, but the lack of thorough cleaning and distant service marred what could have been a five-star experience. While the hotel has potential, I’d expect a more consistent level of service for the price. With improvements in cleanliness and staff engagement, it could easily live up to its prestigious branding.