Will
Google
We placed an online order for two burritos through Gordo’s app and went to the store to pick it up.
When I arrived, I lined up with the other customers, there were three parties ahead of me and two behind. I approached the cashier and informed her that I had placed an online order about 15 minutes earlier. She old me it wasn’t ready. I stepped aside and waited patiently.
As the line moved, I noticed that the customer who was behind me when I was in line, received his order. I asked the cashier again if my order was being prepared, and she dismissively replied, “We’re busy.” Then, two more customers—also behind me in line—received their food. I asked once more about my order, and was met with the same indifferent response: “We’re busy.” I pointed out that had I simply waited in line and ordered in person, I would already be eating.
At that point, the employee preparing the burritos looked at me with a hostile glare and said, “Take it easy, man”. I reminded him that I wasn’t yelling or being aggressive—I was simply asking for the food I had already paid for. He and the cashier then began speaking in Spanish and laughing at me, which felt deliberately mocking and unprofessional.
The burrito maker then threw together two burritos in a rushed, careless manner. He shoved them toward me and said, “Here, take it,” in a tone that was both condescending and aggressive.
I refused to accept the food. The behavior of the staff—especially the burrito maker—was shockingly rude and blatantly disrespectful. No customer should be treated with such disregard, especially when they’ve done nothing more than ask for the order they paid for.