Goudy Honda

In buying our first ever car, they are accommodating, warm and approachable. I love how patient they are with our questions, everything has been discussed to us in details. Mr Karl has been really amazing to accompany and assist us with his great service!

This was a much better experience than I anticipated. The sales manger answer my questions, dealt fairly, and was not aggressive. The paperwork was done efficiently and quickly and I was not pressured for upgrades. The day after the sale I had a need to visit the service department. The garage seemed organized and efficient. The service managers seemed to be customer focused. YMMV but I will definitely go back.

Shoutout to Tim Yang! Went last Saturday to purchase a vehicle from Tim and Want to say that his service is amazing! He is a great asset to the sales team in this dealership and would like to recognize him because he made the sales experience a breeze! Tim has a lot of attention to detail and his service overall is a 10/10. I will be referring friends and family members to this dealership because of Tim! Great customer service should never go unnoticed! Thank you Tim! We love the car!

Charlie "Brown" was the best! I found this place online because it had the Toyota I was looking for. I showed up and everyone was incredibly kind and helpful. Andy, from insurance, Jeff the manager, and Maritza who assisted with finalizing the paperwork - they were all awesome and I'm so grateful to them! The whole process was easy and fairly quick. They even slapped a bow on my car for me as a congratulatory thing. Would highly recommend going through Goudy Honda for your car buying needs! Wish I had more than 5 stars to give.

Big thanks to PK (sales) at Goudy Honda! I inquired online and PK was quick to reply via text with photos, honest pricing, and great communication. She made the process so easy that I flew in for the car. Everything went smoothly — we test drove and were driving off the lot within 2.5 hrs. Ask for PK if you want a friendly, transparent, and stress-free car-buying experience! Thank you to Art (mgr) as well!

This was our first time at Goudy Honda. Our son has done business with them in the past so we went on his recommendation. he was along with us to guide us through the process. We were pleased with the customer service we received from Mr. Lui. he was very accommodating and understood our needs. Our only complaint is the time it took, it's a long process. However we would recommend Goudy Honda.

The best customer service ever gotten out of any dealership. The staff at Goudy Honda were efficient, knowledgeable and extremely transparent. Melannie Arce was particularly exceptional, recommend asking for her as she was extremely helpful in the car shopping process. The people at Goudy Honda care about their customers and maintain their great reputation by going above and beyond.

This place is the biggest disappointment I ever been to I came to buy a car specifically this Honda civic and the salesman very rude said I can’t test drive the car and told me I’m not welcome here saying my kind should come here just cause my skin is dark so racist and rude so in the end I file a complaint to the BBS complaint about discrimination and harassment so I took my business elsewhere to another dealership who OTD is way cheaper under market this place charge way over market so go to Acura instead since that exactly what the tag reflects I don’t recommend this place to anyone. Not family friendly.

Friendly staff and amazing services. PK and Leonardo were very helpful. They both very nice and responsive.

Thank you Irma for helping me make a great decision on my new vehicle. I appreciate your honesty and most important how fast and efficient you work.

Just brought my car for its first service in and out within an hour and a half. Comfortable waiting area with AC blowing cold & free coffee and water bottles

Thank you Goudy Honda for always taking of me! I love coming here. Which I think is a weird thing to say but also shows what an amazing car dealership this place is. Jeffery you are my guy! If you need to get a car I highly recommend speaking to Jefferey. Best experience ever!

I went there initially for brakes and disc replacements and that's when the nightmare started. Got a timing belt change , 1 day later is squealing and making loud noises. Never did that before. My engine had ac noises, they said to change my motor mount and replace my radiator. Left with the same issue and even more noises then prior. When I first visited them for brakes changes , they messed up my ac dash light. Now every time I turn on my ac the light doesn't turn on. Please don't waist your time here . My car was better off before waiting thousands of dollars for basically issues that kept appearing after being "fixed". The first visit I remember waiting 2 whole days just for brake change . Went myself and I saw my car key sitting on the desk for who knows how long. The only reason they don't get a one star was because I was treated nicely by one of the associates.

Helped my father-in-law get his Honda Prologue in time for the EV Rebate. I talked to 6 other Honda dealerships to get the best deal. No one else gave us the care that Denny and team did. I know business is business, but Denny did not make me feel that. Other dealerships were more focused on making money from you, and were even cocky about their deal like it's the best, and made me feel like you owe them that they gave you that deal. I felt at home here and we felt cared for. Maybe one day I'll get my Prologue too (because it's such a nice daily driver!), and I will be sure to go here and look for Denny.

Felt so nice to actually be taken care of by Elmo, my service assistant. made sure i was taken home and that I had a way back. Definitely don't get this kind of service around other honda dealerships. Had my ac recall done here and would absolutely come back. their little waiting room got a coffee machine, sodas, water, and entertainment while you wait.

No problem recommending this place for repair. Only problem that I have with this place is that they do not give courtesy car wash, this man says it's because of Covid! The sad thing is, is that I was there last year and had a courtesy wash, Adam lied straight to my face!!!!

I don't recommend coming here. I got one car here and one car from Monrovia. I've been coming here for services and still till this day, they haven't fix what's wrong with my 2018 Honda Accord. When my car was still under warranty they tried to fix it but never fixed it properly. My usb port has problems and when I play music it shows ipod and says no song but music plays. Next is I can't switch songs, I have to manually use my phone. Also the bluetooth doesn't play music. Works for phone but not for music. I've been asking for years and years and they don't care to solve it. It's sad because during my warranty time they didn't just switch my usb port because online says there was a recall but when I called the man he said there's no recall for my specific car. I'm very upset that this place never fixed what was wrong with my car years ago and now I have a hard time listening to music when driving.

Terrible experience. They lied about having a particular car I wanted and assured me it was there. Drove over an hour just to be given the "we just sold it but we have new ones we can show you " scheme. Also the finance manager I believe his name was titty. He was very pushy and actually threw a tantrum when we didn't let them pressure us into signing anything. Would avoid at all cost. Also they put GPS on all their vehicles and don't tell you about that fee until you get to paperwork so their window sticker is misleading as well.

Amazing quick service. Worker are knowledgeable, Even print me out diagrams for my car.

Service department was good although it took a while to diagnose. They were not able to pin point the sound my car was making.

Elmo as a service rep did a wonderful job taking care of me. Highly recommend him if you ever get a chance to work with him.

Beyond terrible customer service and a deeply disappointing experience. I was offered -- and ultimately received -- a car loan with an interest rate of 12%, which is shockingly high compared to what other dealerships, like CarMax, offered me (only 6%). Throughout the financing process, there was a clear lack of transparency and communication, which made it difficult to make an informed decision. To make matters worse, I was sold three maintenance services for $500, while I later found out the same services were sold to other customers for just $198. This feels dishonest and unfair. Overall, I feel taken advantage of and misled.

Today Goudy missed out on a second car sale from our family. About a week ago went in to buy a car, everything worked out, sales man made multiple outdated remarks about how the center console was perfect for all of my make up and directing my husband to look under the hood as I clearly would not care about the engine. Then was really pushy on pricing and we walked out. Today my mother in law insisted she look at Goudy for her new CRV. Again leaving was pushy states Costco pricing wasn't available but easy look up and many other Honda dealers offered the pricing. Thank God for Pasadena Honda and their genuine kind sales people. She purchased her car tonight at a much more affordable price. Even able to add on warranty and alarms for still under the price she would have at Goudy.

Beyond terrible customer service. Upon arrival, my service consultant, Ivan Castro, was curt and unhelpful rushing me to authorize a $210 diagnostic fee for my 2024 HR-V (under 9K miles), which is still under warranty. There is a current recall going on for the gearbox for Honda SUVs to which my appointment was for that took over five hours to complete although I had scheduled the appointment over a month ago. When I received my car, windows were rolled down, no protective film on the contact areas and most importantly where was the key to my vehicle? Meanwhile, other customers received keys promptly and had protective film on their vehicles. This raises concerns about possible discrimination. Therefore, I asked to be directed to Service Supervisor, John Wilson. When I spoke with John to express my concerns, he misconstrued my complaint as a request for free service, rather than acknowledging my dissatisfaction with the lack of respect and professionalism. John did not provide any actionable steps, take any accountability or provide any reassurance. As a loyal Honda customer and owner of multiple vehicles from the brand, this experience was unacceptable and has left me with a lasting negative impression of Goudy Honda.

I scheduled an appointment today 5/16 at 1:00, I've been having issues with my AC and wanted to get a diagnosis. When I get to my appointment they immediately ask if I can leave it over night, I responded that I could and asked if that meant it would be looked at/worked on first thing Saturday morning. He responded no, most likely won't be until Monday. (Guess that's over night for them) I understand things get busy, but if I schedule an appointment I would expect to get at least a diagnosis and a possible reschedule for the actual fix, but to get a scheduled appointment pushed days is a bit ridiculous.

EXTREMELY POOR BUSINESS ETHICS. Had an appt at 7am on 11/21/24. Checked in 6:59am. David told not ready by 1pm since it was a big job. Was told will take only 4-5 hrs for the RECALL FUEL PUMP replacement and was not told to clear out back seat when booking the appt. Mechanic cleared Personal belongings which I preferred not to be touched by anyone. Called to check since the deadline of 1pm passed, no call to pick up my car. David finally called 2:56pm stated working on my car. He called back 3:36pm said ready to pickup. Only take about 40 mins to 1 hour max, NOT a big job as David lied through his teeth. It's because I was bypassed by other customers' repairs with immediate payments while my recall repair was put on the back burner. GREAT business ethics or the LACK of. Is it how they treat loyal customer since I bought 2 cars from this dealership. I didn't deserve that kind of service. GOUDY HONDA HAD FAILED MISERABLY. They deserve a BIG FAT ZERO rating.

Service review only. I bought my Honda clarity PHEV at a different dealer and moved to this area and have been taking my car to this dealer for service for the past five years or so. Appointments are recommended but not required. It doesn't necessarily speed up the service since just depends on so many factors like how busy it is and how long your car needs to take. They (service people) can be a bit unresponsive like other reviews say but generally do their best to get my car ready by the time they promised otherwise they give me a call or text to tell me what else needs to be done or if there's a hold-up. They generally do not provide free rides back to your house or if you want to be dropped off somewhere instead of waiting around onsite. I usually can get things done since they have a pretty big waiting area with wifi. Alternatively the Main Street or downtown Alhambra area is a short walk away (many restaurants, a Starbucks, some shopping and sprouts grocery store). Overall it's a great place to service your Honda and ensure your car is in tip top shape.

I have leased or purchased 6 Honda Civics from Goudy Honda since 2002. Although mechanical problems with these cars is very rare, when I needed service, Goudy has always provided the best possible experience. I've been there for recalls and occasional mechanical issues. Having car problems can be so stressful. But Goudy always has time to help me out in the most professional and timely way. They have literally always gotten it right. My A/C failed on a hot summer day. I called Goudy and asked if I could bring it in the next day. They said "Of course", as usual. I spoke with Andy. He asked me what was going on with my car. He explained over the phone what the likely issue was. It turned out to be under a 10 year extended warranty. I got my car back after just a few hours with ice cold A/C and I paid nothing. I think I might be Goudy Honda's biggest fan.

A amazing dealership, professional, kind and efficient.. great staff and a great product.. if your tired of dealing with the outside dealerships and the games . Come to Goudy Honda where games stop and a caring sales team works with you. Goudy the place where stress of buying goes away .. We have brought five vehicles over the years and they have always been there . Just got a new bechile yesterday love it . Thank you again Goudy team.

Took in my car for oil chance and some recall parts. David V. was very helpful answering my questions. Great experience!

Daniel Tieu was my service rep today. My project was a long AC repair and Daniel was able to take care of me and finish the project within the day. Service was excellent and he communicated to me well via texting for status updates. Appreciate Daniel and his service for going above and beyond. My recommendation to all is make to make an appointment using the online system in advance, and come early. Also text for status updates that's a nice feature.

This was absolutely the quickest, easiest, and smoothest car buying experience that I ever had.....and they offered the best price out of several dealers that I approached. I have to personally thank Brian, Jerry, Robert, and Rafael for their friendly, professional, and exceptional customer service. I had an impacted schedule and they were able to tune in on that and they expedited everything. We quickly came to an agreeable price (I did know what I wanted and what I was willing to pay prior to talking with them), but after that they quickly had the paperwork ready, and I swear that I was out the door in 20 minutes with a new car. Diamond Honda has earned a loyal customer. Thank you again!

After being disappointed with Pasadena Hondas sales department. I bought a 2020 Honda Hrv sport from Goudy Honda. I love my car and was very happy with it until I had a problem with my tail lights just stoped working. I took my car in and Chastity helped me. She was great and gave me a loaner and fixed my car. I couldn't be happier with the service I got in 2020 when I bought my HRV and again with the service department in 2025. I will buy my next car and recommend to my friends and family to go to Goudy Honda.

Wasting the customers time is a sin. Wasting the customers time on their only day off is even worse. Gaudy Honda lets you book service appointments via their website and that's exactly what I did. I arrived 30 minutes early and patiently waited for a Service Rep to get me checked in etc. for a basic oil change. She proceeded to tell me she would not be able to get me checked in for 3 hours. 3 HOURS. I was at the dealership ON TIME, with an APPOINTMENT and I was told they overbooked. Overbooking is one thing, if it takes 3 hours just to check someone in for a BASIC OIL CHANGE you clearly do not know how to run a service department and should try another field for work. Is Gaudy going to pay for the gas it took for me to drive over? no. Is Gaudy going to compensate me for wasting the time it took to get there, to wait to be seen, and then leave me with nothing? no. I wasn't about to leave the car there just for them to tell me they could need to keep it overnight for a BASIC OIL CHANGE which is supposed to be covered under their own service agreement. I had other things to do on my only day off, and I wasn't going to risk it especially when they clearly cant handle the basics of scheduling management. So, in conclusion if you want to waste your ENTIRE day waiting to be seen for a BASIC OIL CHANGE let alone anything more complex, Gaudy Honda is the place to go!

He showed me a hand written paper saying it would be $130 then he said no it wasn't a total even though there was a line dividing each description never again will I come back here even after I explained to him what we discussed he said he couldn't do anything about it never again

After shopping at multiple car dealerships I decided on Goudy Honda. They had the car I wanted at a price I was willing to pay. Their customer service was and is so far exceptional.

Give a comprehensive familiarization with your cars. Teach your F&I managers how to fill out a proper license transfer when the car being traded has a personalized license plate. The F&I manager at Goudy listed my plate as lost or stolen and I'm stuck at the DMV while they try to figure out how to transfer my vanity plate to the Honda.

I would like to say that this dealer made my dream come true, I was struggling with my old car, I never thought I could get a brand new one, I got recommended this place from my boss, I went with my husband to take a look a the cars they had just to have an idea of how much we were gonna pay, I ended up getting out with a new car! Thanks to Irma, she helped us out a lot, giving us the best option for us since our credit wasn't the best, she gave us a great deal for this car, if you are interested in getting a car, no doubt you need to come here and ask for Irma, the best seller who could give you confident and a professional opinion for what's best for you!

Worst experience ever. They agreed to a price and then came back and asked for more even though we had check in hand.

Great service experience with advisor Daniel , helpful advice and detailed explanation, strongly recommended!

Great service. I arrived 2 hours late for an appointment visit but salesman "Charlie Brown" still took the time to take care of me. From start to finish without rushing a decision out of me he got me a good deal so I didn't need to shop no where else.

I took my car in last week Wednesday because my ac was not cooling and it kept losing power. The ac would blast in full power when I first turned it on but then would lose power minutes later. Occasionally it would blast powerfully again before losing power and barely throwing air. I explained this to the service advisor who told me that it sounded like the car needed ac service (A/C System Evac and Recharge). The service advisor told me that if the technician found any other issue they would call me to let me know. I did not receive a call and got a text later letting me know my car was ready. Therefore no other issues were found. The service form has a note that says, "FOUND THAT THE A/C SYSTEM IS OPERATING NORMALLY AFTER REPAIR WAS MADE" Goudy charged me $382.09. The a/c in my car is not cooling and the issue of it losing power is continuing. I plan to take the car back to Goudy so they can correct the poor job they performed on this service that I paid for. I will update this review once Goudy does the right thing by providing the service that I already paid for.

Just purchased a new 2024 Honda Civic for our son and it was literally the best experience we've had. We have purchased 7 Hondas over the last 15-20 years and this was our first time at Goudy. From the moment we stepped on the lot, we were treated extremely nice. Our sales person, Alfonso and his manager Art were very personable and we worked out a deal we are very happy with. No doubt we will return here for any future purchases and will definitely recommend this dealership to our friends and family. Thank you again to the team at Goudy!

The customer service at this place is amazing especially David who was helpful and explained everything. Overall great experience

Took my SUV in for oil change today. I always schedule appointments with Wilson Yu. He is very professional and knowledgeable and has serviced my car for several years now. I appreciate his attentiveness when we are speaking, makes sure my car is always done in a timely manner and is always willing to answer and research any questions I have. I also appreciate he always lets me know of future service and repairs I may need. He is an asset to Goudy. I recommend requesting him as your Service Advisor for your next trip to Goudy.

I always take my vehicle to get service here at Goudy Honda and every time David Vasquez provides excellent customer service from the beginning to the end. He is very informative about what my vehicle needs I highly recommend him for any of your vehicles needs.

Got battery replaced for free. Every time i get a new honda with warranty cause i always get treared so good there.

Andy is great . Excellent customer service and he goes above and beyond to make sure that all of your Honda needs are met . I just had knee surgery and he was so sensitive to my needs and wanted to make sure that I didn't have to walk around and he was able to accommodate me so very well . Thank you Andy and thank you for getting the extra discounts as well . Andy and Goudy Honda, you rock

Had a great experience with Goudy Honda. I went to another Honda dealer ship before this one wanting to get a new Vehicle. Well the other place was literally making me feel like I was forced into another vehicle that I wasn't ready to decide on. An the sales man would literally follow me to bathroom to make sure I didn't leave... Well I came here an I felt much more comfortable and wasn't rushed and they stayed on their work to give me the best offer. They were so helpful an friendly. Ask for Karl the Sales man he was the best!!!!!

Zero if I could! Found a car that I was Absolutely positive about purchasing even with out test driving. Was told by Dealer (In person),That the car was being ready to sell.I told the salesperson i was pre approved and had half the worth of the car as a down payment CASH...Got updates daily Went in today's and they. SOLD IT TO AN EMPLOYEE!!!

Definitely I recommend you to go to this place they have an excellent customer service; I am a very happy with the service they provided to me and would like to say that on my last visit my advisor was Chastity Torres; She is amazing, very professional and Kindly person. Thank you Chastity to you and your team. Jorge C.

" Best In Customer Service Experience Ever" Having dealt with Goudy Honda was an incredibly positive experience for me and my friends. The work of Kate Sasomsup and Pete Cheng is simply outstanding. We reached out to them for assistance regarding a CRV hybrid. They treated us not as customers, but as family from the very beginning. They were extremely helpful and patient with us throughout the process. They gave us honest and accurate advice that helped us make the right decision. We were very pleased with the outcome and would not hesitate to work with them in the future. Kate Patiently explained every detail of the vehicle operational functions. Marvin handled the finance process efficiently and effectively. I believe that this was one of the best customer experiences. If you are considering a future purchase, I would highly recommend Goudy Honda and consult with Kate and Pete. We would like to thank you for providing us with the best customer service experience possible. Our sincere appreciation goes out to you. We will definitely be returning to Goudy Honda for future purchases. Thank you again for your excellent service. It would be my pleasure to recommend this dealership to my family and friends

I usually don't write negative reviews but I was so mad I had to share my horrible experience yesterday with the Part's Department. The skinner guy with darker hair behind the counter that didn't have a name tag was cold and had no personality. ( He ain't no Helpful Honda People ) that's for sure. The only communication we had was: - "What are you looking for?" I then told him I was looking for wiper Inserts which they have it in back in the stock room. Then it was complete Awkward silence and he was just typing on the computer for a good 5 minutes, he then walks away to the back without saying a word. After he came back the 2nd thing that he said was: - "It's gonna be $35.54 plus tax, cash or credit card?" He printed out a receipt when I wasn't made aware or agreed on the price. Shouldn't you let the customer know beforehand on the price before you except them to be "Lay Downs" and just pay for 3 "windshield wiper inserts" for almost $40 bucks. I was there for other parts as well but after he the way he treated me I just left and went to Honda of DTLA the next day that was closer to work and it only cost $20 including tax for all 3 wipers. There is markup on vehicle but I didn't know there are markup on parts as well. Treat your customers as human being instead of a money sign and have some personality since you work in retail!!!

Service Department: *WINDSHIELD REPLACEMENT Had my windshield replaced 2 years ago. The service consultant (I'm sorry, it's been so long I forgot his name, but he was a senior service member) was helpful in determining that my insurance got the wrong quote (the quote included calibration which would have cost more). They even said that they could recommend me to a separate business that could do it for cheaper. I was tired of jumping through hoops with insurance and getting to that point that I proceeded with Goudy. It took a week to ship the glass from the East Coast and they updated me on the progress throughout the week. *INTERIOR DETAILING Recently had a pretty bad spill in the car. We saw that Honda offered interior detailing services and got a quote on the phone and made an appointment 2 days out online for 1:30PM. When we got there, the service consultant Wilson Yu said that because it was "late" in the day, they couldn't do the detail because they had to work on other cars, and to come the next day. My schedule wasn't flexible so he went and talked to someone and said that he found someone to do the detail. When I went to pick it up at 5:30, they said that because it was a late service, they couldn't air out the car as much, which is understandable. The detail was great! And really affordable. I think they even wiped down the outside of my car. Thankful for their service

Great job. Denny and the whole staff we're very kind and helped us with all of our questions. We ended up buying a car from him and wanted to say the financial manager was also very kind. They found the best deal for us and we came out with a car.

If I could give zero stars I would! Crooks! Dishonest. I have driven Hondas my whole life and thought I could trust them with trading in my son's Honda Accord. He called and spoke with them and very honestly told them his car needed a new transmission but it was time for a newer used car. They quoted him between $1800-$2000. We had it towed to the dealership where they proceeded to pull a fast one, as our AAA driver warned us they would, and lowballed us for $500! Why lie to a young person who was honest with them, sent photos and gave all the details. By the way, the car had low mileage and was in otherwise great shape. It's worth $2000 for the parts alone. New catalytic converter was $1800 and they know that. I am thoroughly disgusted and will never do business with them again. Mind you this is after owning 5 Hondas and going there for service for a decade. However after realizing they were gouging us for repairs we used an honest local mechanic for the past decade.

Quick and Easy Service for Honda.Daniel Was a great help. Car was finished before the estimate given. Great Overall Will come again.