Grace Walk-In Clinic

I just wanted to thank the staff here at Grace Clinic. We were greeted the minute we walked in and everyone had a smile on their face and it was just a welcoming atmosphere. I particularly would like to acknowledge the laboratory staff and nurses. My little one with down syndrome needed a large amount of bloodwork done and it is beyond difficult to get blood from her tiny veins. The nurses were so gentle and patient with her and didn’t give up on trying to get the labs that were needed. I can’t say how appreciative I am for their efforts and Determination to make sure that they got everything done despite the challenge. Please make sure they see this big thanks from me.

I showed up before opening, they were already open, awesome. I come inside, someone is waiting to help me. I've never been here before, they don't require me to fill out any paperwork at all. Just needed my photo I.D. and proof of insurance. It was a little bit of a wait, but it seems I showed up at the busiest part of the day so no harm done, the nurses and doctor were very professional and laid back, and I got everything taken care of in less than an hour. Honestly the best clinic visit I've ever had.

Easy to get around plenty of employees as you walk in to help get you where you need to go. Very nice and friendly. Clean keeps you informed on how things are going

Got there 15 minutes early to check in as they requested and sat there for over an hour after that. Almost an hour and a half later I just left and will be seeking a referral to another doctor. Horrible experience and will never be returning.

I use to love to come to Grace clinic, but not anymore, I have now been waiting for two hours; there are no doctors to see you just Nurse Practitioners, PAs and RNs.

Went for appointment to establish care, NP and nurses were wonderful. However I received a call saying “I am sorry I know you attempted to have an appointment with us but we actually don’t take your insurance.” When making the appointment I was told they did, gave my insurance information, was told it was verified and in network, went to appointment, paid my copay AND saw the NP. Now I also have no idea if my two referrals that were placed still stand!! How in the world does something like this happen? Best of all, I keep calling to speak to someone about the issue but NO ONE answers the phone and NO ONE calls back. I BETTER not receive a bill.

I typically wait to do a walk-in until my PCP is open because I hate to sit and wait around other sick people. If you weren’t sick before, you are now. I went to Grace on a weekend for what I thought was a jammed finger, ended up with a broken knuckle, and the experience was wonderful. They meet you at the door and escort you to the counter. Then you sit in an open area until called back to where the rooms are. Sat in the hall until they were ready for me. Sounds like a lot, but the waiting only took about 10 minutes. Best part is, I wasn’t in a waiting room with people coughing, throwing up, etc. I’ve since been in there for Covid/Flu test and to visit my Ortho who is also at Grace. I don’t know what happened with the people who rated it a 1 star but I have never had a bad experience there. Service is fast and professional. Staff is very friendly. Highly recommend.

Everyone is kind and friendly. I have one Dr. I see here and I've never had any issues. No long wait periods past your scheduled appt. All test I've had done there everyone has been helpful and kind.

Dr J Brinker has been the PCP for my husband and I the past 10 years or so and he has given us exceptional care. His office staff is friendly and helpful. We haven't had any difficulties reaching Dr Brinker, we can call the office or leave him a message in the My Chart app and he is very good at getting back with us. It's also easy to request med refills in the app which I find efficient and effective. We hope Dr Brinker continues practicing in Lubbock as he is an asset to the medical community and provides quality, compassionate care.

I call to made a appointment Monday 6-06-25 the girl I talk to was so rude she didn't even say bye or have a good day she hang on me I know it's Monday but have better attitude

I was refused care by a Dr There and no longer go to that clinic. I'm a senior disabled person and denied care for labs and other services from an unknown named Dr. There. If you're smart you will leave grace clinic. I've been told they are unorganized and an absolute circle act there. I give them. A 1.0 rating. Run.

Watch out!!! In emergencies, the quality of care is atrocious. I was a patient at Grace for a dozen years or more. Recently, when I was in the midst of a mental health crisis, I told my pcp I was about to explode because a "guest" in my house, and by guest I mean squatter, refuses to leave. I asked if he could prescribe a short-term course of Xanax or Valium, medications I have NEVER before requested. He refused. Five days later, I exploded in rage when I learned (from cops) that my squatter is as much entitled to live in my house as I am--even though he has never contributed a cent to household expenses or even his own personal expenses--until I go through the formal process of evicting him. I got arrested on a misdemeanor assault charge because I, a nearly 70-year old woman, kicked a 45-year old man who lives parasitically off me in the thigh. Was I wrong? Yes! Absolutely! I should not have done it. I was arrested and spent two nights in jail. The day of my release, a registered letter, signed by my pcp, informed me that he was no longer my doctor. Yes, that's correct, phone operator at Grace Clinic told me; my pcp had "dismissed" me and I no longer have medical care at Grace. I've asked for an explanation, but no one from Grace will speak to me. In the absence of all communication, I have tentatively reached this conclusion: execs at DisGrace forced my pcp to ditch me because, in my hour of need, he failed to treat me in a competent manner. I hope to discover normal standards of care at UMC.

it's disappointing that they lock the doors on Saturday to not accept anymore walk ins before 4.. Considering the fact that they close at 5..

Dr Crossnoe is a freakin JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! As long as you don't have health problems he was ok but I have MANY so he refused to deal with me!!! They ABSOLUTELY WILL NEVER RETURN PHONE CALLS then says it's their phone system!!!! BIG TIME LIAR!!!!! Despise this so called Dr!!!!!!! I don't even trust that he's a TRUE Dr!!!!

Why is it that people don't comment when they have something positive to say#?*! Maybe if people were kind and kept people motivated to continue to serve they would get better service in return. Let them show you how much they care...we're running out of options nationwide.

Go elsewhere. I don't recommend this clinic! They don't care about patients enough to prescribe the correct dosages, and the medical prescribed are detrimental by increasing symptoms of the illnesses they are supposed to be helping. Ridiculous!

Ugh! It is impossible to get information to and from Dr Cressnoe at Grace Clinic. He says it's their phone system. But seriously, in two months time, every other day, either I or my dad's long term care team have been calling. No one ever answers in the doctors' office, no one ever returns what must be at least 50 messages by now. How is that even possible? I've tried contacting the administration and still nothing. The folks at Raider Ranch warned me that getting info from Cressnoe's office was difficult - they were right on the money!!

Nesterenko was by far the rudest and most unprofessional individual I've ever met in a medical environment. He's actually a step below the Veterans Administration (a tough feat to accomplish) and should do better evaluations. I would not recommend this "medical provider" to anyone! How could you employ such a disreputable human being? Shame on you Grace Clinic...

Normally Grace Clinic was the best place to come and get your labs for our Dr. for years BUT, today January 13, 2021 was the worst ever. Debra at the check in desk for our labs had the worst attitude for working with patients!! Didn't want to talk, course behind a mask she can do that! She entered our information in wrong and had to redo! We were there over an hour to get our labs! Ashley the lab tech had to check on our status with her. Wait line for people while we were waiting for our labs became unbelievably long, because Debra was so incapable! TOTALLY UNACCEPTABLE!!

The support staff is awful and extremely rude. I'm only here because Dr. Nesterenko is a great surgeon. At Imaging/Lab center: Expect a long waiting period for any imaging and lab work. The staff does not care about you. I was told it would be an hour of wait time and I was there well past that. I asked about how much longer I had to wait and the response I got was very rude and condescending. I had not eaten all day and traveled 2.5 hours to be there, I asked if I could step out to my vehicle for a minute, they immediately told me no and that I'd have to come back another day.

Tried to get into the doctor I thought was my Primary only to find out the since I haven't been sick in 6 years he is no longer my primary. Lady I talked to was rude and told me to go to the ER if I needed a doctor. Been using Grace Clinic for over 10 years but will now be changing!!!

My new meds have caused me to gain 20lbs in 5 days and I'm passing out while walking. I go to walk-in clinic at Marsha sharp and they tell me to go to a clinic that they can't help me there.. They should just close the doors and fire everyone..

I waited over an hour to be seen when i had a scheduled appointment. Nurse was so rude. Horrible experience and probably never coming back.

I have never been treated so badly before in my life the front desk ladies in the walk in area were the rudest people I have ever met. I had never been to this clinic and didn't understand how they did things and I apparently had to sign in on an iPad (so I did) then after signing up the iPad said something about paper work and when I went to ask I was cut off from speaking and told to sit down and I'll be called when They're ready. I tried to continue my question but continued to be rudely cut off. I will never ever come here again or recommend to anyone. No one deserves to be treated like they're stupid.

I have been going here for about 8 months and my doctor (Dr. Verdugo) and his staff have all been wonderful And friendly. No complaints at all!!

I have been going to Grace Clinic since they opened and have always had good care and polite service. I have done walk-in and appointments. I like waiting just outside the exam rooms instead of lobby. Very good medical care.

My son and I both had reason to visit Dr. Fluhman's office. The staff is friendly and knowledgeable. Dr. Fluhman is great; he thoroughly explains procedures, restrictions, and follow up care. If you need your feet checked, I highly recommend him.

absolutely horrible clinic! i am a student at tech i had went in and i was told i had a upper respiratory infection and cold i was told i wasn't "sick enough" to receive a doctors note from my doctors appointment to excuse myself from classes the following day . they claim they systems are strictly online but i was forced to go in person to pick up my "electronic" excuse! very unprofessional and extremely unhelpful go anywhere else except here

Stay away from this place! They are taking advantage of college kids and not being up front as to what their insurance covers and doesn't. Explain to me how insurance covered a $25 visit but then we get charged $185 new patient fee, TWO charges ($51 ea) for TWO flu tests (which only one test was given) $65 for a strep test! $352 bill for my freshman in college to pay! This is absurd and honestly disgusting that these employees would take advantage of a sick college student.

I went back after getting approved for Medicaid and didn't receive any help. I was just given a card to call an ob gyn and hope that they would accept me?? I'm ten weeks pregnant and I would at least expect for them to make sure that my baby's fine and healthy. I'm new to Texas and I don't know much around here. I was recommended to visit this clinic but it was a complete waste of my time. Very disappointed with their nonchalant attitude.

This clinic is difficult to navigate. They keep physicians away from patients. You can call and call to leave messages and even when it's serious there is no calls returned. Extremely poor healthcare model.

I'm a little surprised to see all the low ratings at Grace Clinic. I mean, it's not perfect by any means but what do you expect with any large scale medical center running both appointments and walk in patients? Most poor reviews seem to be written by people who were walk in patients. I admit I have not had the best experiences here as a walk in but when I utilize the wait from home feature where you can reserve your appointment time online and show up 10 minutes before it's been much better. I think it's also worth noting that every employee that I've ever encountered from receptionist to nurses to doctors to physician assistants etc. have always given me the impression that they have my best interest at heart. They are always apologetic if things are running late but they also take their time with me as they would with their other patients. I appreciate that I've never been rushed and my concerns have always been heard and answered in a caring manner. My primary care physician and gynecologist are both at Grace. Dr. Jared Brinker is my pcp and Dr. Michelle Sahinler is my gynecologist. I love them both and would recommend them to anyone. Seriously. It feels like going to the doctor you grew up with. They both remember specific things about me and my family and are more than accommodating. If you need a pcp or gynecologist use them!!!!! And for the record, the way I met Dr. Brinker was by walking in. He is not a physicians assistant. He is a family practitioner. Therefore, whoever earlier said that you never see a "real doctor" when walking in is incorrect. I have also seen physician assistants when walking in and they have been courteous, competent, and helpful. I did not mind seeing a PA at all. The only reason for a one star deduction is that wait times have been longer than seems reasonable at times. But like I said, they make up for it in patient care.

Thank goodness for Grace Clinic! Not only do I have all my doctors, lab and imaging under one roof, but it doesn't even feel like a medical clinic. I love how you wait outside of the exam room instead of a just a large, cold waiting room. When I go for my women's annual, I'm given a real robe instead of the cold thin ones! LOVE THAT! Yeah there are occasional waits, but what medical place doesn't have a wait time? I'd much rather wait in a comfortable environment with pretty artwork than sit in a waiting room with a ton of sick people. Not only are my doctors there but if I'm feeling under the weather I can go to the walk-in clinic and be seen. I can even check-in on line and skip the line. I have never been around so many doctors that are down-to-earth and treat you like they really care about you. Grace Clinic will be our Lubbock go-to always.

This review is from my spouse: At Grace Clinic on July 23rd I was scheduled for lab tests and a CT scan. The CT was "performed/administered" by an apparently experienced tech and a student trainee. Very unfortunately for me, the Tech was more focused on impressing the young attractive trainee with his knowledge, with little focus on the patient, me! The trainee made a huge error when inserting the "poison" dye into my arm causing it to explode under the skin during the CT procedure. This caused great pain and considerable alarm on my part. This alarmed the tech as well and they called in the supervisor who took a look. None of them had ever seen this before and really didn't know what to do or what would happen to me. The supervisor said that I should put heat packs on it and it would "probably" be alright! Not very reassuring. I went home, applied heat packs and waited with frightened anticipation, having no idea what poison was loose in my body or what the results would be in the long run. Now, 2 weeks later, I am finally feeling better but still very very angry. I believe this fiasco was entirely preventable but was basically caused by the inattention of the tech in charge, who was distracted by trying to impress his trainee.

My wife went in for something simple (general pain issues, possible thyroid issue, etc...). She was greeted by a young man treated my wife poorly, I assume he thought he had something better to do. Then the nurse that waited on her acted as if she wasn't really wanting to be a nurse to my wife. Answering, "we don't do that here" when it came to my wife's joint pain. Also didn't offer any other help on the matter. Then then "doctor" came in with a nasty attitude and acted as if it was too much to ask to act like a doctor!! Needless to say my wife nor my family will be going back. I refuse to allow my family to be treated this rudely and with disrespect. Grace is not the appropriate name for a place that treats patients with real issues as if it's too much to ask that they actually act like adults. What a disgrace.

This place is horrible. I went in with a sore throat and was there for four hours. When I left all they told me was that I had a sore throat. They did prescribe me medication but failed to get the prescription in. If you are in need of a walk in clinic I do not recommend this one.

My daughter a Tech student went into the clinic for a UTI. The clinic's copay was $40. She paid at visit. They sent her for a urine test across the hall at Grace Medical Center for the test. Evidently the clinic is a clinic and across the hall is outpatient. Therefore, we were billed $145.18 for a urine in the cup test, plus the $40 copay. The insurance paid $115. What a joke. Total Fraud. I called in and the nice lady said a lot of people have problems and misunderstanding with how they bill and if not paid they will send to collection and hurt her credit score. She is studying Cell Molecular Biology major in the honors program and top of her class. She volunteers on the weekends at the Lubbock hospital. This clinic/outpatient center needs to be one or the other, inform their patients, and should stop posing/impostor. This should of been only the $40 copay and not $138.37 out of pocket. This should be illegal!

I go to Grace Clinic for all my health needs. I see both Dr. Raedeke and Dr. Burkholder. Dr. Raedeke is the best primary care physician I have ever had. She takes the time to listen to what is going on...I mean really listen. I mentioned a symptom, which I thought was kind of trivial at the time, to her during a wellness checkup. She really listened to me and began asking more questions instead of chopping it up to age. This eventually led to me being diagnosed with a significant chronic medical condition that would have otherwise gone undiagnosed. On top of that, Dr. Raedeke just really cares about her patients. She always asking about how different things are going and actually remembers what is going on in my life (from getting married to different vacations). The other great thing about Dr. Raedeke is that she always makes time to see sick patients. I have never had an issue getting a same day appointment when I am sick. Which is a great benefit of seeing her! Dr. Burkholder is extremely knowledgeable about all aspects of women's health. He takes his time with you to make sure you understand what is going on. He even uses pictures and visual aids to explain different topics! I love that he doesn't pressure you into taking medication or any procedures and lets you decide when it is time to take it to the next step to conceive. Like Dr. Raedeke, he truly cares about his patients and it shows. I know some have complained about wait times, but I don't mind it because it is due to having to step out to deliver a baby or handle an emergency situation. I don't think you can go wrong with either of these doctors or any of the other wonderful docs at Grace!

It was great having the lab and radiology center in the same location as my doctor.

I have used Grace Clinic for about 10 years. I am very pleased with the care I receive here. While I have been frustrated at times -- when a person isn't feeling well, sometimes things get exaggerated -- the nurses and doctors have been kind and knowledgeable.

I have been going to Grace Clinic for years. I have come in for anything from these sinus infections to sprained ankles, and they have always been stellar. I tell all of the new freshman to come here.

Katrina Foster attended me for lung issues and throat pain I have had for over a month. I came in hoping to get an MRI, but she was in and out of the room before I could even ask. She was dead set on calling it a URI without even attempting to do anything. I waited around and asked if I could get an MRI or a referral and she said no. Rude and I do not recommend. I am done with this clinic after this experience. I feel very taken advantage of. A waste of time and money.

Great walk in clinic!!! Great doctors!!! Love being able to sign in online and wait from home until it's closer to my appointment time. Such a great experience all over every time I go there.

I really like grace Clinic the front desk staff was very friendly and helpful the area for your lab not so helpful there a reception there by the name of Debra not sure of the last name not the most pleasant person she has an attitude I pray her family member does get ill and someone treats them the she treated my husband and I she's very lazy and very rude to the lady on the phone she was speaking with!! I want to thank you Jessica for your help!!

Walked in an hour ago! Moved thru all processes quickly even being a new patient. Very impressive! Leaving now with shot and meds! Hope to be well soon! Thank you All who helped me!

I came with my daughter to Grace Clinic and I decided to wait in lobby for her. While I was there waiting I observed the employees who wait at the front desk to assist the people that come in. They were always right there helping at the door or with the wheelchair assistance or directing and/or taking you where you needed to go. Very friendly staff. Always have a smile. This is the best clinic in town to come to. And their coffee was very good at the Cafe Grace.

These folks asked if I wanted a flu shot at my check up. I asked if it would cist any more than at a pharmacy, the nurse replied I do not know. Well a week later I received a bill for $163.78. Vaccine administration $43.20, Immunization admin counsel $49.75 which consists of them handing you 2 pages to read and giving you a few minutes to read them. Two vaccines at $37.87 and $33.00 respectively. And I could have received all of this for $30.00 or less at a pharmacy. When I called and questioned the bill they asked if I had insurance it could be billed to. I can only assume they feel like it is ok to gouge our insurance companies. No wonder we pay so much for insurance.

We've had Dr Hannel as our physician for several years and he's an outstanding primary care physician. His staff is outstanding and very friendly. Everyone at Grace is friendly and goes out of there way to make you feel welcome. Outstanding one stop shop for everything. Love it at Grace Clinic

Skip the wait my ASS!! I signed up from home for a 10:04 appointment and I was 15 minutes early as they requested. I've now been here over an hour and just barely got left in the roof where I wait alone for the doctor. Why do medical clinics feel the need to lie just to get you in the door... they collect any payment up front so you're stuck. The nurse could barely hold her head up long enough to ask questions about my medications... like she went out partying last night. Unprofessional altogether

I have been coming to Grace Clinic for a couple of years. I'll be honest and say I really haven't had any issues with the doctors although getting appointments and actually seeing a doctor is difficult. The lab and billing department however is a whole different story. Grace Clinic presents themselves as a benevolent clinic that helps keep medical care costs down by doctors not having to rent space. However I was billed 1300.00 at Grace Clinic for a pregnancy test that costs me 15.00 from a UMC healthcare provider. Why? Because I was tested for multiple things without consent, given tests that were irrelevant to my health, and up charged on every test administered. When I calculated what would have been a reasonable bill for a blood test of this type and what was screened at most I should have seen a bill at 450.00. That is almost a 1000.00 in charges that I should not be responsible for. The person who I have been communicating to in regards to my bill and likely anyone else who they would transfer me to were completely unwilling to work with me or offer a more reasonable price for services. I am done with Grace Clinic, and I am done with Covenant Health. I cannot afford to be ripped off like this. I do not recommend.

I have never had a bad experience at Grace and I've been quite a few times! My PCP was Jared Brinker for a while and he was great! The only reason I had to stop going to him is because my insurance wouldn't cover the labs there. There is quite a wait sometimes, but its because I was a walk-in. I would definitely recommend it!

Was scheduled to have an appt today with my PCP. I waited 2 months for this appt which already seemed a little ridiculous and when I got there for my appt learned that the Dr had cancelled all his appts for the day. No one at Grace bothered to call and let me know or offer to get me in with another provider. I was told I had to call the scheduling service to reschedule. I did so, and was told the next available appt was in August!! Are you kidding me?! That is unacceptable! Just go somewhere else, these people clearly do not care about their patients. You will be just a number to them.

The only reason to keep coming back to Grace clinic is because I'm already established with my two doctors that are there. Otherwise, I do not like coming here. The support staff isn't friendly and you can wait in a hall for hours waiting for someone to appear out of one of the hundreds of doors that line the hallways. If your chart is taken to the wrong doctor you could literally wait for hours for someone to discover the mistake because there isn't anyone around to ask questions to. This happened to me on one visit. Great doctors....bad concept.

For the most part I have found the doctors and nurses at Grace Clinic to be caring and professional but yesterday I had a bad experience with a young female health care professional. She was bordering on being rude and condescending. Wasted trip to the walk in clinic!

I do not recommend Grace Clinic unless you have absolutely NO other alternatives. Everyone there has terrible attitudes and horrible customer service. Of all places to be nice and have a good attitude toward people. Not to mention they have the WORST attitudes of anyone at Grace Clinic. The doctors do not listen and are not available during weekdays when you need them. Had more bad experiences than good. GO SOMEWHERE ELSE.

I had to come here while visiting family- we live near Houston. We were here just after 8am and while everyone was very nice, the wait time was pretty ridiculous. We were there over 2 hours, and for being second in line, that's pretty ludicrous. I'm sure that being sick and having a sick child doesn't help, but it seems they have lots of room for improvement as far as time management/ patient waiting time.

I've experience very poor service from a few doctors and NP that seem so rushed, you don't feel they give you adequate time. You are only allowed to have one "chief" complaint when you go to the walk in clinic, so be careful what you say at the beginning or they won't take the time to listen to everything going on with you. I've have also had a misdiagnosis that resulted in surgery. Take your time with patients, they are paying for a service.