Gran Meliá Palacio de Isora

We are staying at Gran Meliá Palacio de Isora in a Red Level Suite (last day). While there were definitely some enjoyable aspects of our holiday, we also experienced several issues that left us with mixed feelings.||On the positive side, the food was generally very good and the service at the restaurants was kind and attentive. A special thank you to the teams at the Mexican restaurant, the Duo Restaurant, and the Oasis Restaurant for breakfast — you really made a difference to our stay with your friendliness and professionalism. The resort itself is also visually very impressive and beautifully maintained in many areas.||However, there were some problems that we did not expect at this level. The balcony door in our suite could not be locked, which felt unsafe as we were traveling with our 3-year-old child. We also booked (and paid extra for) an ocean view suite, but the main view was over a parking lot, with only a limited glimpse of the ocean. Reservations for restaurants were often frustrating and availability felt limited, and at times there were unpleasant smells in certain areas. The swimming pool also seemed to contain too much chlorine, and during our stay we noticed cockroaches more than once, as well as some bad odors on our balcony.||Another point of disappointment was the so-called “personal contact” via WhatsApp. At first, we thought this person was there to help us organize and enhance our Red Level experience, but in the end it became clear the main purpose was to sell the Melia Circle membership. This left us a bit disillusioned.||We want to stress that we were not difficult guests — we enjoyed nice bottles of wine almost every evening, booked Bali beds several times, and came here to relax. Many of the issues we noticed could be solved with more attention to detail from management — small things that, if addressed, would make a big difference.||Overall, we did enjoy certain elements of our stay, especially the food and restaurant staff. But considering the price of the Red Level experience, the service and follow-up did not fully meet our expectations.

Currently staying at the hotel (8 nights out of total 12), Let’s start with the good things- location is great, close to nice restaurants and shops, main pool is excellent and well maintained, spa is also excellent. However, the service is more like 2 stars hotel, rooms are not well cleaned , our room was flooding , as the sewage was blocked and it took around 50 min to someone from the maintained to arrive, it ended by us taking care of it manually so our staff won’t get wet. Also , there are pigeons inside the indoor dinning area . I find it very disgusting .

A truly wonderful experience in every way. We especially want to highlight the excellent service from Bea and Erika at the Agave restaurant — always attentive, kind, and professional, they made every meal even more special. Their friendliness and dedication truly stand out. The hotel overall is impeccable: clean, comfortable, and well-maintained facilities. The atmosphere is peaceful and perfect for relaxing. All the staff were courteous and efficient, making our stay absolutely perfect. We will definitely come back. Thank you to the entire team, especially Bea and Erika, for the outstanding service!

The Palacio de Isora Hotel is simply spectacular, from its elegant architecture and beautifully maintained gardens to the stunning sea views. The facilities are spotless, and every corner exudes peace and good taste. But without a doubt, what I most want to highlight is the Oasis Restaurant and its incredible team. The quality of the food is excellent: fresh dishes, well-prepared and full of flavor, with a presentation that’s carefully thought out. The atmosphere is relaxed and welcoming, perfect for a special dinner or simply enjoying a good meal on holiday. The Oasis team is a solid 10 out of 10: attentive, friendly, and always ready to make the experience perfect. You can tell they love what they do and put passion into every service. Thanks to them, every visit to the restaurant becomes a memorable moment. Without a doubt, a place to return to and recommend.

An unforgettable experience at Hotel Palacio de Isora. The facilities are impeccable, with well-maintained gardens, spacious pools, and common areas that invite relaxation. The room was comfortable, clean, and offered spectacular views. I especially want to highlight the service at the Agave restaurant, where Erika and Bea provided us with outstanding attention—friendly, warm, and always attentive to every detail. Their professionalism and kindness made each meal even more special. Overall, a perfect place to unwind, relax, and enjoy a luxurious environment with top-level service. We will definitely be coming back.

We have just come back from a week’s stay here and I can’t recommend it enough. We travelled with 4 adults and one 2 year old and everything was perfect. The pool area and splash park was perfect for my little boy and he loved every second. The room had everything we needed and more. The food and drinks are the best I have had at an all inclusive hotel. The service we had was absolutely brilliant. If you are thinking of staying here then book it, you won’t regret it!!!

Our experience at Hotel Palacio de Isora was excellent, but what truly made the difference was the outstanding service from Erika and Bea during lunch at the Agave restaurant. From the very beginning, they welcomed us with a smile and offered warm, professional, and attentive service. They gave us great recommendations and made us feel completely at ease. The food was delicious, made with fresh ingredients and beautifully presented, but without a doubt, Erika and Bea’s service was the highlight. Thanks to them, lunch became even more special. A true example of hospitality and kindness! We highly recommend Agave Restaurant and sincerely appreciate the service we received.

Our stay at Hotel Palacio de Isora was truly wonderful. The facilities are spectacular, with carefully maintained surroundings, spacious and comfortable rooms, impressive pools, and a relaxing atmosphere that invites you to completely unwind. All the staff are always friendly, professional, and ready to help with anything you may need. We would like to make a very special mention of the Oasis Restaurant, where the dining experience was absolutely top-notch. The team there shows warmth and professionalism in every service, always attentive to ensure everything is perfect. In particular, we would like to thank Bea, the manager, for her dedication, kindness, and great organizational skills, which are noticeable in every detail. Thanks to her and her entire team, every meal at Oasis was an excellent experience. In summary, Palacio de Isora is a unique place to enjoy an unforgettable holiday, and the Oasis Restaurant with Bea and her team make the experience even more special. Highly recommended!

ROOM My family and I (4 people in total) stayed at a 2-bedroom suite in the Red Level area. We were so pleasantly surprised by how spacious the rooms are. The living room has a balcony with an ocean view. There's a dining area in the living room as well. The master bedroom has an additional balcony and a bathroom with double sinks. The second bedroom is a little smaller in size however actually comes with a much larger bathroom (with double sinks, double standing showers, and a bath tub). Our experience living in the suite was honestly close to being perfect, with the only exception of a little water leakage situation in the shower. The seal between the shower glass door and the rest of the bathroom wasn't great so despite my best effort, the bathroom floor was always quite wet after a shower. SERVICE One of the best service experiences I've had. We arrived close to 7pm at the resort. As soon as we arrived, we were greeted warmly. Our luggage was taken care of and we were led directly to the Red Level check in area and provided complimentary Cava. The front desk had already prepared most of the paperwork for us and we checked in quickly after. Because our flight arrived later than expected and we were running late to our dinner reservation, the front desk staff took the initiative to update the restaurant without us having to ask her to do so. I thought that was quite attentive of them! Additionally, I was impressed by how welcoming and helpful the staff was. We initially couldn't find one of the restaurants. When I approached a staff member to ask her, she took the time out to walk us all the way to the other end of the resort! When my family visited the Red Level Family Lounge for the first time, we were greeted and given their WhatsApp number, which I used to stay in touch with the Concerige after to book tennis courts and spa services. The Red Level Concierge kindly looked into excursions (eg whale watching at Los Gigantes) on our behalf and even provided restaurant recommendations for Garachico. AMENITIES There were about 3-4 swimming pools on the property. The largest one is right in the center of the property - I believe it's one of the largest infinity pools in Europe. This pool is not heated and has seawater so it was a little too cold for me in December. The other two pools are smaller. We mostly used the Red Level pool which is in a more private area and still large enough in my opinion. The water temperature felt more comfortable there. There are cabanas for rental (250 euros minimal spending that includes food and beverage by the infinity pool or 100-150 euros minimal spending that includes only beverage). Additionally, there is a sports center that has 2 Padel courts, 2 Tennis courts and 1 mini soccer courts. There are a few table tennis tables and stationery bikes for spin classes. When we visited in December, the resort was relatively empty (I know! Surprising given it was a holidays) so it was really easy to book tennis courts. We played tennis almost every single day there. They have rackets for rental as well. The spa services were rather underwhelming. My mom and I each booked a facial at the Clarins Spa and we both thought it was overall a mediocre experience. The esthetician was not particularly skillful with the facial massage, and I actually didn't think they used the best products for my skin type. It caused some stinging and irritation. FOOD As a food enthusiast, I am not usually easily impressed but I have to say I was quite impressed by the food here! There are 7 restaurants on the property and I visited 6 of them - my favorite was the La Terrace (seafood-centric restaurant). The food was delectable. Presentation was beautiful. Pictures below are from La Terrace. And the ambience is just on a whole different level! Think candle lit dinners under a starry sky with rhythmic ocean waves hitting the shore in the background! The other restaurants were also very good - there's one Italian restaurant, a steakhouse, a Mexican restaurant by the pool, an Asian fusion place, and more general options that include a buffet restaurant. OVERALL Have enjoyed every moment on this property. This is the perfect location for a relaxing family vacation! Nice pools, amazing staff, wonderful entertainment/sports options, and incredible food. I have recommended this resort to many friends and will continue to do so!

I stayed here for 4 nights at the Red Level section of the resort. It was the perfect location for a relaxing vacation getaway. It's far enough from the touristy sections of Tenerife (Playa de las Américas) but still quite accessible to popular touristy spots such as Los Gigantes. The hotel is huge with numerous restaurants, spa services and its own live entertainment. It's easy to stay-in the resort without even exploring Tenerife. We liked that option, but we did end up dining outside the hotel quite often. The Red Level offered a luxurious experience. We were offered complimentary Cava while waiting to check into our rooms. The views looking out into the Atlantic Ocean were stunning, especially during sunset. Valet parking, bottled water, Clarins toiletries and sunscreen are all included. The Red Level guests also have a daily happy hour where there are complimentary drinks and tapas. This was a definite bonus and the venue was perfect for watching the sunset. The included breakfast buffet was also all-encompassing. There is no private beach, but there is a public black sand beach 50 m away from the property along a scenic walking trail leading to Los Gigantes. There is also a small town close to the hotel (within walking distance) with good alternative dining options (pizza, seafood, sports bar). If I were to return to Tenerife, I would definitely consider staying at the Red Level Gran Melia Resort again.

It was a beautiful hotel, but the food was absolutely terrible. Not anywhere near 5 star quality. And it was hugely disappointing to not even be able to get a good cup of coffee.

Sprawling hotel complex with multiple facets- seven restaurants, various facilities, including the longest infinity pool in " Europe" - although you're geographically a lot closer to Africa here. Clientele is a mix of "toffs and tattoos "- you'll note some ( adult) visitors are literally so unadventurously xenophobic they can't get beyond the children's buffet at meal times, and there are some ill behaved oikey brats in, for example, the family pool. Staff couldn't be more helpful- great place for those with kids, but if you're seeking to avoid them, there are "grown up only" areas, and it's possible to book into "The Red Level", which gives you reserved spaces in the hotel ; I'm told there's also a " Red Level for Families".

WORSE NIGHT OF MY LIFE WITH ROACHES IN MY ROOM The first night i arrived at the Melia Palacio de Isora i stayed in room 3130 my family inmediately realized how dirty the room was. It had dirty hair and dry old contact lenses around the bed, but ..the first incident was a roach in the bathroom door around 3am that i had to kill while i went to use the bathroom. The only reason i didn't scream was because the time in the night and i didnt want to complaint since i know some of the people that work at the hotel. The second night getting back from dinner around 11pm there was a party of roaches in my room, i called front desk and they sent two men two my room with roach spray, they sprayed around the room and i started getting headaches immediately, thats not to be sprayed in a room enclosed. They offered to moved me to a different room passing midnight which i did. I had to pack everything and unpack again to find out when i get ready to close the curtain that the sun shade was missing so the light would come in the morning not to mention it was a worse room than the one i had, at 1:30 am i was the hotel lobby to move rooms again for a second time. I was moved to another room 2153 to find out bloody sheets on my bed. at that point i was so tired at 2am and so done with the staff that i just decided to stay until the morning and not unpack. I lost the money for my excursion next day, because i couldn't sleep at all. woke up with a headache and migraines which i suffer from. Now im stranded here with no migraine medicine, and having to go to local doctor. The hotel staff claimed it was normal for roaches to be in the island and in my room since it was close to the garden. They acted like it was all normal at that time of the night to be changing rooms three times. I should have never stayed here, and i should have gone with my first choice the Ritz Carlton Abama. You can never go wrong with them. If you are planning to come to Tenerife dont stay at this hotel, I was recommended to stay here and worse decision, looks beautiful but not the cleanest hotel around and not the service you would expect from a 5 star hotel and not the best way to handle customers problems. They finally changed me to a different room after been to three rooms in one night. If you want to stay with Melia, i would suggest Jardines del Teide i stayed here my first night and their service will surpass this hotel as far as the way they treated me with everything.

This review is for the "Red Level" area of the hotel. It's designed to be more quiet and relaxing. No children are allowed in the area. The suites are more luxurious then the regular rooms in the other parts of the hotel. The room (or Demi Suite as they call it) with partial ocean view (I was able to see it from pretty much everywhere in the room) - 50 sqm of upscale furniture and materials. Nice attention to details and a great private balcony. Spacious bathroom with a shower and a large bathtub (there is the option to upgrade to a private jacuzzi on the balcony as well), a separate bidet and toilet. A standard equipped minibar with reasonable prices, free water and a Nespresso machine. Great bed with an extensive pillow menu to choose from. A aroma menu to have different scents in the room. Satellite TV with a lot of channels (no sound system). A dining area and a couch. The services - from refilling the ice in the room to booking private tours they offer everything one could ask for. Turndown service. Private check in and check out. A butler service. A well equipped business center. Free pressing of 2 pieces of clothes a day. A pool concierge with free drinks and fruit all day long. And of course room service (not overly expensive). All of the trips they offer to book for you have the transportation already included which is very convenient. Wifi is free anywhere in the hotel. The speeds are good (15 down 15 up). The facilities - the "Red Level" area has its own swimming pool (not crowded and big enough). There are several other pools, jacuzzis and the beach (black sand) is just a short walk away. The resort's has the larger swimming pool in Europe, the "Infinity Pool". It's a huge saltwater pool which is located in front of the hotel and has a beautiful view of the ocean and the island of Gomera. There are a ton (8) restaurants in the resort. If you have booked half board or full board you can choose from any of the restaurants (with priority booking). The choice of foods is great. Everything from fresh seafood to Japanese cuisine is offered (my absolute favorite was La Terrace - best atmosphere and fresh seafood). There are two restaurants to choose from for breakfast. The Spa - I got 2 voucher (2x 30€) for the Spa upon arrival. Very nice facilities with a lot of treatments to choose from. Kids are allowed until noon so going there after lunch is highly recommended. The prices are average for the treatments but it's worth the money. The area - the resort is located at the little fisherman's village of Alcala. The village is just 5 minutes by foot from the hotel. It offers nice little restaurants and supermarkets. There is a ocean walk along the shore line so one can walk for hours and enjoy the beautiful scenery. The port is only 40 minutes by foot (great little hike along some nice trails). From pretty much everywhere in the resort there is a beautiful view of the ocean and Gomera. The staff - very attentive and hearty. You feel very welcome from arrival until departure. The butler service makes it a bit more special especially at check in. Having someone who explains everything in and around the room to you is very nice. The prices - it's the services you pay extra for. And it's absolutely worth it. I highly recommend this resort to anyone looking for relaxation and a little luxury. Period.

The Res Level service is good. The staff is nice and they are always willing to help you at any time. The rooms and nice and spacious but you can hear everything from the room next door. And I mean everything, literally... The pool is nice but you need to arrivw around 8 am to leave a book on a deck chair If you want to have a place. People just go there around that time, leave a book on the deck chair they like and don't come back until 11 or so. I believe the hotel should not allow this behaviour. A good option is going to the beach that is close by. The deck chairs at that beach and the umbrellas are free for the Red Level guests and usually the beach is less crowded than the pool. Breakfast at the Red Level terraza is nice and you can choose among differenr options. The other restaurants at the hotel are not good at all and are very expensive. A goos option is to have lunch at the bar on the beach near by or to go to Souco, an italian restaurant in front of the sea one minute walking from the hotel. The spa is not in accordance withe the price.

Really enjoyed our four nights in this beautiful resort in a small fishing village in Tenerife. First time in Tenerife and first resort holiday we've had , and we weren't disappointed here. Beautiful resort, pools and room, and all really clean and well presented. Staff were all really nice although keen on the hard sell for stuff like the melia loyalty club. We had an afternoon in the spa which was lovely, and priced similar to those in the uk. Lots of places to eat within the resort so there was lots of food variety during our short stay, although all were pretty expensive. We had the B and B option so if u can find a good half or full board deal that might help. Breakfast included in the deal was pretty awesome including spanishy stuff British style cooked stuff , fruit cereals pancakes - essentially all your breakfast dreams come true. The bucket of free fizzy wine was the icing on the cake. I think if we were here any longer the distance from some of the sites) aqua park , zoo etc) might have become an issue but during a short trip we were happy to relax with books, sun, pools and breakfast wine (did I mention that already?). It's pretty expensive but posh hotels tend to be.

My review is for the Red Level area of the Hotel. It was such an amazing place and I really loved it! The Red Level area, the Pool House and the Pools are beautiful! The breakfast was super with a sea view. I loved my awesome hotel room and the Service was excellent! Definitly one of my most relaxing short vacations! I'm coming back for sure!