O5012HTjulien
Google
This hotel and its location in Tenerife remain one of our absolute favourites. The gardens are always immaculate, the hotel itself is spotlessly clean, and the food across all restaurants is consistently excellent. Our favourite dinner spot is the Italian restaurant (L’Olio) while the Mexican (Agave) by the pool is our go-to for lunch — both are fantastic.||||We’ve been staying here since 2012, and over the years the hotel has naturally evolved. Some changes have been great, others a little less so, but we keep coming back — which says everything. The introduction of the Circle holiday membership has meant some restaurant upgrades are now reserved for members, which was slightly disappointing, but the overall quality remains very high. The all-inclusive drinks selection is still very good, although, as with many places, some options now require a gold upgrade.||||Our most recent stay in summer 2025 was especially memorable as we visited with our adult children, sisters, and wider family. Once again, we had a wonderful holiday — and that was largely down to the incredible staff.||||In particular, the team at the Mexican restaurant truly stood out. A special mention must go to **Beatrice Gouzalez ** from Cuba, who is absolutely outstanding. Nothing is ever too much trouble for her — she always goes above and beyond to accommodate guests, and her service is impeccable. **Erika** from Colombia is equally amazing: friendly, professional, and consistently delivering outstanding service.||||There were also two other lovely ladies whose names I sadly can’t recall, along with **Carlos**, and of course the exceptional chefs who work incredibly hard behind the scenes. The whole team is delightful, welcoming, and genuinely committed to making guests feel special.||||It’s the staff who truly make this hotel what it is. Their warmth, dedication, and professionalism turn a great hotel into a brilliant holiday experience. A well-deserved **10/10** — and heartfelt congratulations to the entire team.