Gran Meliá Palacio de Isora

Ok here for 33 days and have a guest coming to stay , I’ll report my first week and add on from here !! I’ve had a very pleasant stay overall. The staff are friendly, welcoming and very helpful, which really makes a difference. Room service has been excellent, and the housekeeping team have been wonderful, keeping the room spotless and comfortable throughout my stay. I also visited the spa for a facial, body scrub and massage, and the treatments themselves were fantastic. The therapists were professional and the experience was very relaxing. The only downside is that the spa treatments are quite expensive, so it’s something to be aware of when booking. The spa facilities themselves could do with a little more attention. There was unfortunately a large dead bluebottle fly in one of the water tubs and the water looked a bit dirty, which suggests it may not always be cleaned as regularly as it should be. The buffet restaurant is beautifully presented, with a lovely selection of food and very attentive staff. One small thing I would have liked is the option to sit at the same table each evening so you can get to know the staff a little better. One of the ladies serving at dinner was absolutely excellent and very professional. I am staying here for 33 days, so I will update this review as my stay continues. One small disappointment so far is that for a stay of this length, and with a guest visiting for a week, there have not been any additional perks or recognition for a longer stay, which would have been a nice touch. Overall it has been a very enjoyable stay with genuinely lovely staff, just a few small details that could make the experience even better.

This hotel and its location in Tenerife remain one of our absolute favourites. The gardens are always immaculate, the hotel itself is spotlessly clean, and the food across all restaurants is consistently excellent. Our favourite dinner spot is the Italian restaurant (L’Olio) while the Mexican (Agave) by the pool is our go-to for lunch — both are fantastic.||||We’ve been staying here since 2012, and over the years the hotel has naturally evolved. Some changes have been great, others a little less so, but we keep coming back — which says everything. The introduction of the Circle holiday membership has meant some restaurant upgrades are now reserved for members, which was slightly disappointing, but the overall quality remains very high. The all-inclusive drinks selection is still very good, although, as with many places, some options now require a gold upgrade.||||Our most recent stay in summer 2025 was especially memorable as we visited with our adult children, sisters, and wider family. Once again, we had a wonderful holiday — and that was largely down to the incredible staff.||||In particular, the team at the Mexican restaurant truly stood out. A special mention must go to **Beatrice Gouzalez ** from Cuba, who is absolutely outstanding. Nothing is ever too much trouble for her — she always goes above and beyond to accommodate guests, and her service is impeccable. **Erika** from Colombia is equally amazing: friendly, professional, and consistently delivering outstanding service.||||There were also two other lovely ladies whose names I sadly can’t recall, along with **Carlos**, and of course the exceptional chefs who work incredibly hard behind the scenes. The whole team is delightful, welcoming, and genuinely committed to making guests feel special.||||It’s the staff who truly make this hotel what it is. Their warmth, dedication, and professionalism turn a great hotel into a brilliant holiday experience. A well-deserved **10/10** — and heartfelt congratulations to the entire team.

Our stay at the Gran Meliá Palacio de Isora Hotel in Tenerife was, overall, a fantastic experience. The hotel is stunning, with beautifully maintained facilities, lovely gardens, and ocean views that help you unwind from the very first moment. The rooms are spacious and comfortable, and the atmosphere throughout the resort is one of calm and quality. We would especially like to highlight the gastronomy at the Oasis restaurant, which pleasantly surprised us. The variety, the quality of the products, and the presentation of the dishes are all at a very high level. Every meal was a real pleasure, with options for all tastes and always made with fresh, well-prepared ingredients. You can truly see the care and professionalism behind every service. But the best part, without a doubt, has been the team. All the staff at Oasis made us feel at home from day one: attentive, friendly, and always with a smile. A very special thank you to the managers Bea, Erika, and Javi, who stand out for their professionalism, organization, and exceptional service. It’s clear there is great teamwork and a genuine passion for creating a memorable experience for guests. All in all, a hotel we would definitely return to and highly recommend for its facilities, its excellent dining options, and above all, the warmth and quality of its team. Thank you for making our stay so special.

A magnificent and beautiful hotel, architecture and interior, well-kept garden areas, many swimming pools and especially the infinity pool is breathtakingly beautiful. It is also huge and a sea water pool. Many restaurants to eat in and the food was wonderful time after time. The buffet dinner was also of high quality, the selection was dizzying and the food themes changed daily. Our room was spacious and beautiful and especially the bathroom with two rain showers and a jacuzzi was luxurious. Every evening there was entertaining evening entertainment. And the staff was incredibly attentive, polite and friendly. I had read reviews that said the staff would be rude, we never had such an experience during our week-long holiday! We had a wonderful and memorable holiday, we will definitely come back again!

This is not a 5 star hotel. Firstly the walls are paper thin. We didn't get a good night's sleep as an adjacent room were here to party. Despite making the issue known to staff, we were told we couldn't switch rooms for 3 days. This was despite there being availability on booking websites. When we were able to move, the room was slightly smaller. Basically paid €300 a night to not sleep, the staff didn't particularly care. Requests on average took 3 working days. The rooms themselves are tired and dated. Service around the pool was non existent and when you went to the bar they charged €8 for flat Heineken in a warm glass. For context beers in the near by town in an ice cold glass will set you back €3.50. The pool is lovely, unfortunately they have villas next to it. So instead of having a nice serene relax, you're forced to listen to the spotify of the people staying in the Villa. Not so bad if they have paid for ad-free, unfortunately for us the guests there while we were staying must have used that budget on the Heinekens. Not such a great vibe listening to an unmixed playlist with ads on poor quality speaker. Again staff did nothing. Though this is mainly because there is not enough of them. I think an issue may be that most of the staff are hired to get you to join their vacation club rather than actually make the stay enjoyable. Most of the sunbeds don't have cushions, so you have to just lie on a frame. The staff won't get you a cushion for the sunbeds designed to have cushions. That's universal, whether you're old, pregnant or just want to sunbathe in comfort for €300 a night. Other 5 star Amenities lacking: Bathrobes Fresh Drinking water in the room Positives: Breakfast- very good spread, luckily we were up early due to the no sleeping, which meant we didn't have to queue. However from 9am onwards there were massive queues. I'd recommend staying somewhere else if you want a 5 star hotel experience.

Wow just wow!!! This is an amazing hotel with great facilities and lovely pool and lovely staff. The breakfast bar is really nice and the salt water pool is truly incredible! The tap was is not the best so they say that we can get some mineral water from the reception but a lot of people were buying from local super market (super dino or the gas station). Would be great if this if offered from the hotel. The room is spacious and the balcony is lovely! The adult pool and family pool is warmed so that was nice. People taking seats with towels is a bit annoying but other than this it was all great. There are tours that we can book which would have been great to know before we came but there is a lot of amenities in the hotel as well. Paddle was really fun and gym is nice too! The only part would not have paid was the spa which was very average and not worth the money. The closed seaside area (not part of the hotel) is nice for snorkelling but we almost got robbed so make sure you do not leave any valuables when you are in the sea. The scuba centre is always closed so you can contact over whatsup, which made it difficult to book snorkelling or diving. I would highly recommend for breakfast to go before 8:00 AM.

We are currently staying at this hotel. The rooms are well appointed, spotlessly clean and the beds are very comfortable. The biggest let down at this hotel is the service, particularly at the main restaurant. Tables not set up properly (no salt and pepper etc) lack of complete cutlery sets and it all generally feels chaotic and shoddy. No offer of coffee at the table at breakfast, lack of drink service in the evenings. I think they are genuinely understaffed. Also the weather has been very mixed during our stay and they are not set up for this at all. Total lack of areas to go when it is raining. They set up a make shift seating area/bar in a conference room with hard plastic chairs arranged in rows. It's a very ordinary hotel, charging premium prices. I would recommend staying at a more luxurious hotel in the canaries if you are looking for a 5 star experience.

This is not a 5 star experience! The natural setting is amazing and all outside, pools, garden etc look fabulous and are very well maintained. The rooms are very large but you can see that they need a refurbishment, they look outdated. The breakfast has everything you want, no doubt about that, but the quality of food is mediocre, not a 5 star type of buffet breakfast. The biggest downside was that we had kitchen cockroaches in the room, walking on the cups, glasses, my make up, clothes, it was disgusting. I did report it through their QR code and at the reception, but only after I sent an email, 3 days after, they offered us a change of room and upgrade. I did not ask for an upgrade, that is not what i needed. What we needed was, for the price paid to not live for 3 days with cockroaches. I did flag this to the manager and asked for a refund on those days, but they said that they don’t have on file my request- how convenient: you ask guests to scan the QR code for everything they need and then say that you don’t have any record of the compliant. By email you cannot deny it, that’s true. All and all, a disappointing experience, I would not recommend it and i will not be returning.

ROOM My family and I (4 people in total) stayed at a 2-bedroom suite in the Red Level area. We were so pleasantly surprised by how spacious the rooms are. The living room has a balcony with an ocean view. There's a dining area in the living room as well. The master bedroom has an additional balcony and a bathroom with double sinks. The second bedroom is a little smaller in size however actually comes with a much larger bathroom (with double sinks, double standing showers, and a bath tub). Our experience living in the suite was honestly close to being perfect, with the only exception of a little water leakage situation in the shower. The seal between the shower glass door and the rest of the bathroom wasn't great so despite my best effort, the bathroom floor was always quite wet after a shower. SERVICE One of the best service experiences I've had. We arrived close to 7pm at the resort. As soon as we arrived, we were greeted warmly. Our luggage was taken care of and we were led directly to the Red Level check in area and provided complimentary Cava. The front desk had already prepared most of the paperwork for us and we checked in quickly after. Because our flight arrived later than expected and we were running late to our dinner reservation, the front desk staff took the initiative to update the restaurant without us having to ask her to do so. I thought that was quite attentive of them! Additionally, I was impressed by how welcoming and helpful the staff was. We initially couldn't find one of the restaurants. When I approached a staff member to ask her, she took the time out to walk us all the way to the other end of the resort! When my family visited the Red Level Family Lounge for the first time, we were greeted and given their WhatsApp number, which I used to stay in touch with the Concerige after to book tennis courts and spa services. The Red Level Concierge kindly looked into excursions (eg whale watching at Los Gigantes) on our behalf and even provided restaurant recommendations for Garachico. AMENITIES There were about 3-4 swimming pools on the property. The largest one is right in the center of the property - I believe it's one of the largest infinity pools in Europe. This pool is not heated and has seawater so it was a little too cold for me in December. The other two pools are smaller. We mostly used the Red Level pool which is in a more private area and still large enough in my opinion. The water temperature felt more comfortable there. There are cabanas for rental (250 euros minimal spending that includes food and beverage by the infinity pool or 100-150 euros minimal spending that includes only beverage). Additionally, there is a sports center that has 2 Padel courts, 2 Tennis courts and 1 mini soccer courts. There are a few table tennis tables and stationery bikes for spin classes. When we visited in December, the resort was relatively empty (I know! Surprising given it was a holidays) so it was really easy to book tennis courts. We played tennis almost every single day there. They have rackets for rental as well. The spa services were rather underwhelming. My mom and I each booked a facial at the Clarins Spa and we both thought it was overall a mediocre experience. The esthetician was not particularly skillful with the facial massage, and I actually didn't think they used the best products for my skin type. It caused some stinging and irritation. FOOD As a food enthusiast, I am not usually easily impressed but I have to say I was quite impressed by the food here! There are 7 restaurants on the property and I visited 6 of them - my favorite was the La Terrace (seafood-centric restaurant). The food was delectable. Presentation was beautiful. Pictures below are from La Terrace. And the ambience is just on a whole different level! Think candle lit dinners under a starry sky with rhythmic ocean waves hitting the shore in the background! The other restaurants were also very good - there's one Italian restaurant, a steakhouse, a Mexican restaurant by the pool, an Asian fusion place, and more general options that include a buffet restaurant. OVERALL Have enjoyed every moment on this property. This is the perfect location for a relaxing family vacation! Nice pools, amazing staff, wonderful entertainment/sports options, and incredible food. I have recommended this resort to many friends and will continue to do so!

I stayed here for 4 nights at the Red Level section of the resort. It was the perfect location for a relaxing vacation getaway. It's far enough from the touristy sections of Tenerife (Playa de las Américas) but still quite accessible to popular touristy spots such as Los Gigantes. The hotel is huge with numerous restaurants, spa services and its own live entertainment. It's easy to stay-in the resort without even exploring Tenerife. We liked that option, but we did end up dining outside the hotel quite often. The Red Level offered a luxurious experience. We were offered complimentary Cava while waiting to check into our rooms. The views looking out into the Atlantic Ocean were stunning, especially during sunset. Valet parking, bottled water, Clarins toiletries and sunscreen are all included. The Red Level guests also have a daily happy hour where there are complimentary drinks and tapas. This was a definite bonus and the venue was perfect for watching the sunset. The included breakfast buffet was also all-encompassing. There is no private beach, but there is a public black sand beach 50 m away from the property along a scenic walking trail leading to Los Gigantes. There is also a small town close to the hotel (within walking distance) with good alternative dining options (pizza, seafood, sports bar). If I were to return to Tenerife, I would definitely consider staying at the Red Level Gran Melia Resort again.

It was a beautiful hotel, but the food was absolutely terrible. Not anywhere near 5 star quality. And it was hugely disappointing to not even be able to get a good cup of coffee.

Sprawling hotel complex with multiple facets- seven restaurants, various facilities, including the longest infinity pool in " Europe" - although you're geographically a lot closer to Africa here. Clientele is a mix of "toffs and tattoos "- you'll note some ( adult) visitors are literally so unadventurously xenophobic they can't get beyond the children's buffet at meal times, and there are some ill behaved oikey brats in, for example, the family pool. Staff couldn't be more helpful- great place for those with kids, but if you're seeking to avoid them, there are "grown up only" areas, and it's possible to book into "The Red Level", which gives you reserved spaces in the hotel ; I'm told there's also a " Red Level for Families".

WORSE NIGHT OF MY LIFE WITH ROACHES IN MY ROOM The first night i arrived at the Melia Palacio de Isora i stayed in room 3130 my family inmediately realized how dirty the room was. It had dirty hair and dry old contact lenses around the bed, but ..the first incident was a roach in the bathroom door around 3am that i had to kill while i went to use the bathroom. The only reason i didn't scream was because the time in the night and i didnt want to complaint since i know some of the people that work at the hotel. The second night getting back from dinner around 11pm there was a party of roaches in my room, i called front desk and they sent two men two my room with roach spray, they sprayed around the room and i started getting headaches immediately, thats not to be sprayed in a room enclosed. They offered to moved me to a different room passing midnight which i did. I had to pack everything and unpack again to find out when i get ready to close the curtain that the sun shade was missing so the light would come in the morning not to mention it was a worse room than the one i had, at 1:30 am i was the hotel lobby to move rooms again for a second time. I was moved to another room 2153 to find out bloody sheets on my bed. at that point i was so tired at 2am and so done with the staff that i just decided to stay until the morning and not unpack. I lost the money for my excursion next day, because i couldn't sleep at all. woke up with a headache and migraines which i suffer from. Now im stranded here with no migraine medicine, and having to go to local doctor. The hotel staff claimed it was normal for roaches to be in the island and in my room since it was close to the garden. They acted like it was all normal at that time of the night to be changing rooms three times. I should have never stayed here, and i should have gone with my first choice the Ritz Carlton Abama. You can never go wrong with them. If you are planning to come to Tenerife dont stay at this hotel, I was recommended to stay here and worse decision, looks beautiful but not the cleanest hotel around and not the service you would expect from a 5 star hotel and not the best way to handle customers problems. They finally changed me to a different room after been to three rooms in one night. If you want to stay with Melia, i would suggest Jardines del Teide i stayed here my first night and their service will surpass this hotel as far as the way they treated me with everything.

This review is for the "Red Level" area of the hotel. It's designed to be more quiet and relaxing. No children are allowed in the area. The suites are more luxurious then the regular rooms in the other parts of the hotel. The room (or Demi Suite as they call it) with partial ocean view (I was able to see it from pretty much everywhere in the room) - 50 sqm of upscale furniture and materials. Nice attention to details and a great private balcony. Spacious bathroom with a shower and a large bathtub (there is the option to upgrade to a private jacuzzi on the balcony as well), a separate bidet and toilet. A standard equipped minibar with reasonable prices, free water and a Nespresso machine. Great bed with an extensive pillow menu to choose from. A aroma menu to have different scents in the room. Satellite TV with a lot of channels (no sound system). A dining area and a couch. The services - from refilling the ice in the room to booking private tours they offer everything one could ask for. Turndown service. Private check in and check out. A butler service. A well equipped business center. Free pressing of 2 pieces of clothes a day. A pool concierge with free drinks and fruit all day long. And of course room service (not overly expensive). All of the trips they offer to book for you have the transportation already included which is very convenient. Wifi is free anywhere in the hotel. The speeds are good (15 down 15 up). The facilities - the "Red Level" area has its own swimming pool (not crowded and big enough). There are several other pools, jacuzzis and the beach (black sand) is just a short walk away. The resort's has the larger swimming pool in Europe, the "Infinity Pool". It's a huge saltwater pool which is located in front of the hotel and has a beautiful view of the ocean and the island of Gomera. There are a ton (8) restaurants in the resort. If you have booked half board or full board you can choose from any of the restaurants (with priority booking). The choice of foods is great. Everything from fresh seafood to Japanese cuisine is offered (my absolute favorite was La Terrace - best atmosphere and fresh seafood). There are two restaurants to choose from for breakfast. The Spa - I got 2 voucher (2x 30€) for the Spa upon arrival. Very nice facilities with a lot of treatments to choose from. Kids are allowed until noon so going there after lunch is highly recommended. The prices are average for the treatments but it's worth the money. The area - the resort is located at the little fisherman's village of Alcala. The village is just 5 minutes by foot from the hotel. It offers nice little restaurants and supermarkets. There is a ocean walk along the shore line so one can walk for hours and enjoy the beautiful scenery. The port is only 40 minutes by foot (great little hike along some nice trails). From pretty much everywhere in the resort there is a beautiful view of the ocean and Gomera. The staff - very attentive and hearty. You feel very welcome from arrival until departure. The butler service makes it a bit more special especially at check in. Having someone who explains everything in and around the room to you is very nice. The prices - it's the services you pay extra for. And it's absolutely worth it. I highly recommend this resort to anyone looking for relaxation and a little luxury. Period.

The Res Level service is good. The staff is nice and they are always willing to help you at any time. The rooms and nice and spacious but you can hear everything from the room next door. And I mean everything, literally... The pool is nice but you need to arrivw around 8 am to leave a book on a deck chair If you want to have a place. People just go there around that time, leave a book on the deck chair they like and don't come back until 11 or so. I believe the hotel should not allow this behaviour. A good option is going to the beach that is close by. The deck chairs at that beach and the umbrellas are free for the Red Level guests and usually the beach is less crowded than the pool. Breakfast at the Red Level terraza is nice and you can choose among differenr options. The other restaurants at the hotel are not good at all and are very expensive. A goos option is to have lunch at the bar on the beach near by or to go to Souco, an italian restaurant in front of the sea one minute walking from the hotel. The spa is not in accordance withe the price.

Really enjoyed our four nights in this beautiful resort in a small fishing village in Tenerife. First time in Tenerife and first resort holiday we've had , and we weren't disappointed here. Beautiful resort, pools and room, and all really clean and well presented. Staff were all really nice although keen on the hard sell for stuff like the melia loyalty club. We had an afternoon in the spa which was lovely, and priced similar to those in the uk. Lots of places to eat within the resort so there was lots of food variety during our short stay, although all were pretty expensive. We had the B and B option so if u can find a good half or full board deal that might help. Breakfast included in the deal was pretty awesome including spanishy stuff British style cooked stuff , fruit cereals pancakes - essentially all your breakfast dreams come true. The bucket of free fizzy wine was the icing on the cake. I think if we were here any longer the distance from some of the sites) aqua park , zoo etc) might have become an issue but during a short trip we were happy to relax with books, sun, pools and breakfast wine (did I mention that already?). It's pretty expensive but posh hotels tend to be.

My review is for the Red Level area of the Hotel. It was such an amazing place and I really loved it! The Red Level area, the Pool House and the Pools are beautiful! The breakfast was super with a sea view. I loved my awesome hotel room and the Service was excellent! Definitly one of my most relaxing short vacations! I'm coming back for sure!