Jessica S.
Yelp
Very disappointed by our experience here last night. The saving grace is that the food was tasty, but not sure it's enough to make up for the overall evening.
It was 7pm on a Friday, and I wanted to order a glass of Cabernet, but apparently they were sold out. Ok, it happens. So I asked for a glass of Montepulciano, another full bodied red, but they were sold out of that, too. Waitress shared they sold out during Wednesday's 1/2 price wine night. I asked if they had any other full bodied wines by the glass (no) or if they could open one of their bottles of Cab to sell by the glass (also no). Very surprised that an Italian spot of this caliber wasn't able to restock their red wines ahead of a Friday night or willing to open up a bottle of what they do have available.
Next, we ordered our kids' food (cheese pizza) and some apps (pork meatballs, pizzeria salad, garlic bread). Everything came out quickly, with the exception of the garlic bread. We asked after about 15min and was told it was coming soon. Asked our server another 10min later, and was told it had been delivered by accident to another table. A fresh order was put in an it arrived fairly quickly after that.
Finally, when the rest of our food arrived (Brussels sprouts and the beef short rib pasta) it was the wrong one. Our server had misheard us and placed an order of Cavatelli instead of Paccheri, so they had to remake the correct order.
Overall, the food was really tasty. While there were apologies made for the 3 issues, a manager never came by our table, no offer to comp an app or dessert was made, no discount applied to our check.
When I was a server, I would always go above and beyond to ensure my customers were taken care of when anything went wrong, and for a restaurant where apps are $15 and entrees $25 and up, I expected more.