Steve F.
Yelp
"Valentines Day Massacre"
We arrived at 6:30 and headed into the venue, we checked in to get a table, total confusion, after 5 minutes we were seated, after waiting another 15 minutes the waitress came up to us and we informed her we were here for the 5 course dinner, with a bottle of white wine.
10 minutes the wine was delivered, warm without a ice bucket, she did not open the wine and pour my wife a glass, just slapped the bottle on the table and left for another 20 minutes, not asking us how things were.
Pete Hoffman finished his set and Willie Wisely started the concert at 7:30pm, one hour and still no food,
frustration level off the charts, the amuse bouche was delivered to our table at 8:15pm and the waitress once again ran off after I asked her to bring a ice bucket for the warm white wine.
Went down to the check in desk and asked the gentleman what on gods green earth is wrong, this is suppose to be wonderful, romantic evening, totally unacceptable in every, way, shape and form.
After speaking with the general manager, she apologized profusely, was mortified and discussed with this hole train wreck regarding this We left the venue, frustrated, hungry, upset and disappointed beyond belief. once again totally unacceptable and unprofessional.
I now ask how your going to make this right, Eventbrite sent us a apology e-mail late last night as well, what our your going to do for us to make this right, and ease the pain for this train wreck, please advise.