Sandra R.
Yelp
Long but worth reading review - had a horrible experience today - let's begin with be prepared to pay a service fee and tip, which is already included in the check without you being advised or it being posted on their menu or anywhere else in the restaurant ((or was it added to our bill because they thought we weren't going to pay a tip))
The food was great, fresh ingredients - no complaints! When it comes to their customer service, there's a lot to be said about feeling welcomed in a restaurant where your skin complexion is more melanin (darker) than those who are sitting around you maybe because the restaurant is Israeli .... we are a family of diverse backgrounds and love to eat different foods, today was possibly the worst experience ever.
Never would have I imagined the waiter would have questioned if we could pay a $2.00 fee for a change in our sides from salad to French fries. Well, guess what he did! He took our order, when we asked for fries instead of salad, he turned the little handheld and said it's $2.00 more and showed me the screen and looked at me and was waiting for a reply as I was sipping my coke! I shock my head yes, and he asked again and he didn't move on until I verbalized the words "ok, that's fine."
Our food came out very fast before we were done with our burrata appetizer ... oh, here's a kicker, we ordered the burrata, the platter came out and I had to wave our waiter down for small plates because where and how were we suppose to eat it, on our hands?!?!?
We never saw our waiter after the request for the small plates, he was around but didn't even bother to check in once the food came out, nor did he bring the check it's as if he was bothered with our presence!
The ambiance seemed to be welcoming just not for us, we paid $90 for a meal where the staff clearly didn't want to be bothered by us - we were 3/4's of the way done with our sandwiches when someone came to ask if everything was ok, we asked for a side of spicy mayo and finished what we had left.
We sat outside, the restaurant wasn't full at all, one table inside, one table outside was finishing up - another family of 5 sat down and a large table of 8 - more than enough staff working and hanging out inside so no excuse for us being ignored.
I have lived in Hollywood for 40 years, proud Latina, often go to the Grove market in the same plaza and our dog's vet is in the same plaza, today we were looking for laid back, chill vibes and I have to say the entire experience gave me indigestion.
When you have a restaurant in a diverse community be prepared to accept people of all races and backgrounds just because you're in "Emerald Hills" doesn't mean you aren't a part of Hollywood! Ok