Grand Central Hotel Belfast

My wife and I booked a night at the hotel as I we were going to a gig. On arrival at 13:30 our room was not ready the receptionist said we could leave our bags and come back which was nice. At 14:30 we returned and our room was ready. Check in was quick and easy even though there was a few people in front of us. We were upgraded to a Deluxe room 1710 which was great. When we got to our room the view was great the building next to the hotel is an office block so for privacy we had to close the curtains the view from the other side of the building overlooking city hall would be nicer. There was a slight stain on the carpet which was minor but unexpected. The room had a lovely bathroom with a shower and a bath and great toiletries. The furniture in the room were all matching and of a good quality as expected. The bed was massive but the base was 2 single beds joined and the matress was 2 single mattresses covered with a king-size sheet this meant that there was a rigid were the 2 mattresses met I am not sure this was 5 star luxury. In the corner of the room there was a door were the plumbing ran so you could hear water running. AC stopped during the night so room hot. Overall, a nice stay in a large spacious room with a good bathroom. I paid £162 for a standard kingsize room and I feel that even with the upgrade this was about the right price. I have stayed in many hotels in Belfast, and the Grand Central was good but not outstanding as I expected from a 5 star establishment.

Our first time in the Grand Central we were really looking forward to it. Excellent location. Checked in, staff very friendly. Our room was on the |14 th floor, room was adequate, bed and linen very nice, glass on bathroom door dirty, cheap fittings, toiletries nice. Tv had no satellite which is standard in lesser starred hotels. No fridge!!!! No coffee machine! Overall underwhelming. I will say luckily we had a good view of the city. No gym or pool/ spa|We decided to have dinner in the Grand Cafe, food was good, service good.|The draught blowing in from the front foyer area was constant with the several doors opening and closing continuously. The breakfast room was really nice, good staff. The breakfast was average, cooked produce was good & well presented. I’m not a big fry fan so I really enjoy pastries breads yogurts & maybe some smoked salmon if available ( not available! ) fruit, yogurts were plentiful, Not a croissant, Pan au chocolate, banana bread … to be seen !! Mini frozen muffins and a few apple triangles?? Very disappointing ! |We enjoyed our stay but there is no way this is a 5* hotel.

I booked the 3pm champagne afternoon tea to celebrate my mum's 60th and my 25th birthday on the 25th November 2025. The entire experience from arrival to leaving was splendid! We were escorted to the elevator upon arrival and seen quickly once we got up to the Observatory. Our table was situated beside the window with a view over city hall and scrabo tower in the background. The colleague who served us that day was very professional and friendly. I cannot remember her name, but she has 2 children and really added to our experience by being very attentive throughout our time there. After our allocated time finished we were not rushed out and the staff allowed me to walk around to take some more photos. Overall a very lovely day out. Thank you to the doorman and the staff in the observatory for making this experience memorable.

I had a one night stay with my husband last week. On arrival into our room there was a strong smell of bleach. We checked in to room 1604 at 5pm so I did find this strange however we had dinner reservations and went on out. When we returned to our room at approximately 11pm we were horrified to be met with an overwhelming smell of sewage. Everything appeared clean (if not a little tired with the grout in the bathroom quite grubby). I immediately phoned reception who certainly didn’t seemed overly shocked by our discovery nor did the helpful night porter who brought us our new keys. We were relocated to an alternative room 904 which at by now nearly midnight was not the restful, relaxing stay we had hoped for. This room had no odour although was also quite tired with the area behind the toilet peeling from the wall. The shower also had a seal blown and following a shower this morning the water was running right through to the bedroom carpet. We did report this to reception also on checkout.||Both rooms we were allocated were family rooms, although large, were not what we had originally booked. ||I have to say how disappointed we were in the standard of the once beautiful grand central. The one redeeming feature were the pleasant staff during breakfast, the night porter and the staff in the observatory. ||I had sent this feedback in an email last week with no reply from the grand central team which I think displays how little they care about customer experience.

This is our 6th hotel on the island in 14 days. It is a very nice high rise hotel in downtown Belfast. The staff is wonderful and very helpful. If you are driving, as we were, it is a challenge to find and even more of a challenge to find parking (valet is £30 per day). The rooms are very nice but small. Many have very limited views of the city. The 23rd floor bar has wonderful views of the city. Breakfast buffet was very good, but a little slow at times. Overall, very nice but hard to get to, hard to park, and small rooms.

We had the much talked about afternoon tea in the observatory and it did not disappoint. On our arrival we were greeted by the concierge who guided us to the observatory. We were then well looked after by Chloe. Food was impressive, everything was flavoursome and well presented which, with the back drop of Belfast certainly made it a great experience. We certainly will back but definitely recommend.

**5⭐ Prices for a 3⭐ Hotel** Stayed here for our 5-year wedding anniversary and left very disappointed. Check-in was chaotic, with long queues and no queue management. Our “Sky View” room faced an office block, room was dusty, and the towels had stains. No fridge or minibar in the room and we were told it costs £5 for a bucket of ice. Air conditioning barely worked, and no fans were available. The Nespresso machine was dirty with droplets & stains, the bathroom lacked glasses for toothbrushes, no amenity kits, shower caps, toiletries were in large refill bottles. (Although it is Espa branded but they looked tacky). Breakfast was poor — a thick black hair was found on my breakfast. Staff apologised, removed the charge, and offered a complimentary à la carte breakfast the next morning. No doorman during our entire stay, no umbrellas when it rained, and a homeless man wandered through the lobby unchallenged. Overall, not worth 5-star prices and we won’t be returning. Very questionable 5-star status from Tourism NI. *If you’re looking for a genuine 5-star hotel, look elsewhere — The Fitzwilliam Hotel nearby is in a different league.

Some lovely staff Yola chef, Catherine manager Neru breakfast staff unfortunately the Central cafe could have better customer service it was breezy where we sat I asked to be moved Niamh said all tables were booked that you had to prebook but we could sit by the window so we moved but the seats weren’t suitable for having meals at we didn’t have our soup the waitress molly didn’t seem to care oh I’m sorry and hurriedly removed full bowl we also ordered a desert we never got. When we entered the tables were 90% empty we were there over an hour and they were 80% empty surely to god they could have seated 2 people and redone a table. I paid said we never got our desert she said oh would you like it now I said no thanks. We went back to the room I rang to book a table was told just go in there was plenty of tables I said no I tried they said they are all booked within 5 minutes we had a table booked? we went back for our desert got a table. Didn’t need to happen.

The young staff especially Katie and Jambi make the guests feel special and welcome The rooms are nice and well maintained but a bit careless in restocking water and coffee the location is grand and central Breakfast is a bit lame it's a good place to stay

Very elegant Oder historic hotel in Glasgow next to central train station. Convenient walk to city center shopping all within a short walk, abundance of restaurants. Staff is superb. Glasgow is known for the people. They say here what makes them different is the people. I noticed it right away from cab driver to hotel to restaurants. The people are so much friendlier than Edinburgh. It's night and day.

Tea in the observatory was amazing, the view is grand, but the food is the star here. The best tea sandwiches I'd ever had! The salmon has a little tiny ball of cucumber. Starter was goat cheese in a pistachio cone with little balls of balsamic vinegar that looked like cavier. For Sammie's also a nice egg&chicken salad. The scones are the star along with fresh raspberry jam and cream, they rival my own(if they don't beat). Also I'm not much of a pudding person but the panda cotta with passion fruit topping was amazing. A absolute delight. Mathew was our server and also Cairghn (hope I spelled correctly) who was brilliant, engaging and kind. Must recommend

An exquisite and vast hotel, beautifully decorated in an understated but elegant style. Just had drinks in the upstairs bar (Saturday 07/07/18) but have not eaten here yet. Service was good, but not great given the prices charged. We had quite a wait for the drinks menu and our drinks were slow to arrive at our table. We ordered a bottle of Pinot Grigio (one of the cheapest on the wine list at £29.00) to share between three, but never got the tap water we also asked for. Other similarly priced hotels in Belfast will ensure glasses of water and complimentary olives/ nibbles are immediately placed on tables, so Grand Central Hotel is definitely currently lagging behind the competition - but it's still early days so maybe they'll improve over time. Nice to visit once to see what all the fuss is about, except I don't think I'd rush back due to the overpriced drinks and second-rate service.

Beautiful modern hotel with terrific amenities, comfortable, quiet rooms. Breakfast and dinner at the hotel were very good and service was friendly and fine. I enjoyed my short stay in the heart of Belfast.

This has to be my favourite hotel stay ever! First of all the staff are amazing. So friendly & ensure everything is done to make your visit perfect. We had dinner & cocktails before going to the observatory for some more! Rooms perfect with the best amenities. Breakfast has everything you could possibly want & more.

Phenomenal , the grand central Hotel Belfast is possibly my best experience yet , the food was unbelievable ive never tasted such delicate and beautiful courses. The service was so personal and just exceptional all in all . If you are thinking of going ... do it . Worth every penny . Inside is absolutely beautiful aswell and the observatory was stunning