Grand Central Hotel Belfast

Arrived to Belfast full of excitement and enthusiasm for our third anniversary night away only to leave the Grand Hotel deflated & judged. Location of the hotel for our stay was very central which was ideal as we were very disappointed to be refused seating at their restaurant for breakfast after paying a 5 star rating price for a deluxe double room on the 21st floor. We were refused breakfast as my husband was wearing can you believe a ‘jersey’. The staff on shift were very unprofessional and made us feel uncomfortable that we hadn’t booked booked breakfast with our stay, insulted us by telling us the price of their breakfast as if we couldn’t afford it and proceeded to pretend to look for a table when really she approached the restaurant manager to tell us we wouldn’t be served due to my husband’s jersey. Can I also include that we observed other guests in ‘flip flops and shorts’. Make that make sense. Disappointed we had to leave the hotel and get breakfast elsewhere when we would have preferred to eat in the comfort of the hotel and enjoy the last hour of our room before check out. At no point of our check in experience we were notified of any dress code especially for breakfast. There are no signs to say otherwise either. It’s hard to believe that in 2025 we are still engaging in this discriminating behaviour. Happy to take our money but only for the right calibre of person.

Family with 2 year old toddler. / Two night stay.||Our stay in the Grand Central Hotel was great. |An easy, seamless, clean and comfortable experience. |The cot we requested for our two year old was ready for us in the room when we arrived. |Staff were helpful and friendly.|The only drawback (for people coming with a car) is the lack of on-site parking but given the city centre location of the hotel, this is understandable, and also a hotel valet parking service is available (albeit at an additional charge).||We would definitely stay here again on any upcoming trips to Belfast, especially given the central location and proximity to all the attractions.

I had the most wonderful stay at The Grand Central Hotel in Belfast. From the moment I arrived, the staff couldn’t have been more welcoming a special mention to Jack, who went above and beyond to make the experience extra memorable. The cocktails were absolutely incredible, beautifully made and full of flavour. Breakfast was another highlight, with the pancakes being some of the best I’ve ever had! The hotel itself feels luxurious and relaxing, with a warm, friendly atmosphere that makes you feel right at home. I couldn’t recommend The Grand Central Hotel enough, and I’m already looking forward to my next visit.

We have been a few times so were disappointed on a few different areas.|The Observatory was a real let down. Waited longer than expected for drinks at a premium price, charcuterie board for 2 was expensive and not enough food for 2 people. On top of that the room itself was freezing - too much air con on to keep the staff cool but make guests uncomfortable from the chill.||Bathroom was not cleaned properly as there was long black hairs from previous guests on the floor (we are two men with shaved heads) and there was a pair of used boxers under the sink, again from a previous guest. ||Nespresso coffee machine not working in room.||When we checked out, reception wrote down our feedback but no one contacted us after to apologise or ensure our next stay would be issue free. ||Not close to a five star standard in my opinion.

Another great stay at Grand Central. This hotel is always my first recommendation to others.|Highlight this time was that we were able to get a room to accommodate our party of 3 travellers. We had a double, double room which was split into 2 singles/twin and 1 double. This could have also been made into a quadruple room but spitting the 2 doubles into 2 x twin. Not just extra camp beds. This is hard to find. The room was massive. Amazing service as usual. We will definitely all be back.

I recently stayed at the Grand Central Hotel in Belfast and had a fantastic experience. The location is perfect. Right in the city centre and close to major attractions. My room was modern, spotless, and offered stunning city views. The staff were friendly and professional throughout my stay. Breakfast at the Seahorse Restaurant was excellent, and the Observatory bar is a must-visit for its panoramic views and cocktails. Overall, a stylish, comfortable hotel that delivers on luxury and convenience. Highly recommended

The hotel itself is very nice – the rooms are modern, clean and well maintained, and the staff was consistently friendly and attentive. However, the service does not meet the standards one would expect from a 5-star hotel: • I had to wait over 90 minutes for room service and had to follow up several times before the food finally arrived. Even placing the order was frustrating, as I was repeatedly kicked out of the queue. In addition, I was surprised that a five-star hotel had run out of mayonnaise, and no alternative sauces were offered instead - Which I got told when I received my order at my room. I also did not receive any cutlery with my order, which was very inconvenient. The burger I ordered was extremely dry, and unfortunately the pork belly was as well. • At the reception, it sometimes took 3–5 minutes until someone even picked up the phone. • Breakfast was okay, but in my opinion far from the level a 5-star hotel should offer. Continental Breakfast but no Crossaints? And at the bottom of my teapot, there was still an old teabag. Overall, a beautiful hotel with very kind staff, but significant weaknesses in service.

We stayed here last weekend and the hotel was good, service was pleasant and hotel was immaculately clean. Breakfast was good, usual Irish hotel offerings. I have since however had a charge applied to my credit card post check out for items which I didn’t request or receive. The hotel informed me that drinks have been charged to my room in the Observatory Bar, and the hotel then in turn charged my card. I was not in any of the bars or restaurants during my stay. I have requested this charge to be refunded but have had no response or offer of this - unfortunately I will now have to instruct my card issuer to dispute this. Very disappointed to end this way for a stay that went well. Beware of this before booking.

The young staff especially Katie and Jambi make the guests feel special and welcome The rooms are nice and well maintained but a bit careless in restocking water and coffee the location is grand and central Breakfast is a bit lame it's a good place to stay

Very elegant Oder historic hotel in Glasgow next to central train station. Convenient walk to city center shopping all within a short walk, abundance of restaurants. Staff is superb. Glasgow is known for the people. They say here what makes them different is the people. I noticed it right away from cab driver to hotel to restaurants. The people are so much friendlier than Edinburgh. It's night and day.

Tea in the observatory was amazing, the view is grand, but the food is the star here. The best tea sandwiches I'd ever had! The salmon has a little tiny ball of cucumber. Starter was goat cheese in a pistachio cone with little balls of balsamic vinegar that looked like cavier. For Sammie's also a nice egg&chicken salad. The scones are the star along with fresh raspberry jam and cream, they rival my own(if they don't beat). Also I'm not much of a pudding person but the panda cotta with passion fruit topping was amazing. A absolute delight. Mathew was our server and also Cairghn (hope I spelled correctly) who was brilliant, engaging and kind. Must recommend

An exquisite and vast hotel, beautifully decorated in an understated but elegant style. Just had drinks in the upstairs bar (Saturday 07/07/18) but have not eaten here yet. Service was good, but not great given the prices charged. We had quite a wait for the drinks menu and our drinks were slow to arrive at our table. We ordered a bottle of Pinot Grigio (one of the cheapest on the wine list at £29.00) to share between three, but never got the tap water we also asked for. Other similarly priced hotels in Belfast will ensure glasses of water and complimentary olives/ nibbles are immediately placed on tables, so Grand Central Hotel is definitely currently lagging behind the competition - but it's still early days so maybe they'll improve over time. Nice to visit once to see what all the fuss is about, except I don't think I'd rush back due to the overpriced drinks and second-rate service.

Beautiful modern hotel with terrific amenities, comfortable, quiet rooms. Breakfast and dinner at the hotel were very good and service was friendly and fine. I enjoyed my short stay in the heart of Belfast.

This has to be my favourite hotel stay ever! First of all the staff are amazing. So friendly & ensure everything is done to make your visit perfect. We had dinner & cocktails before going to the observatory for some more! Rooms perfect with the best amenities. Breakfast has everything you could possibly want & more.

Phenomenal , the grand central Hotel Belfast is possibly my best experience yet , the food was unbelievable ive never tasted such delicate and beautiful courses. The service was so personal and just exceptional all in all . If you are thinking of going ... do it . Worth every penny . Inside is absolutely beautiful aswell and the observatory was stunning