Grand Central Hotel Belfast

My son gave me a birthday voucher for festive afternoon tea in the observatory for myself and my husband. We went on Saturday 2nd Jan. The location was stunning and the our waitress was exceptional. Unfortunately the sandwiches which were very tasty were going hard & dry having obviously been left sitting out uncovered. There was no sugar in the sugar bowl and a waitress (not our waitress) brought us the wrong tea so we had to call our waitress to get this changed. It was a lovely experience but feel I need to pass on this constructive feedback.

Beautiful Hotel, very neat and great customer service. The location is perfect right in the heart of the city — everything from restaurants and nightlife to cultural attractions are all within easy reach & walking distance, which makes it perfect for a city break or weekend getaway. The hotel’s bars and restaurants are topnotch especially the rooftop Observatory which offers a panoramic views of Belfast. It’s a recommended stay in Belfast.

We visited recently for Afternoon Tea and had the most wonderful experience. From start to finish we were made to feel very pampered and the service from the staff was first class. Special mention should be made about Ryan. He was positively charming. Nothing was too much trouble and he seemed to know exactly when we needed refreshed tea/coffee etc without being called upon. My niece is due her first baby shortly and he was so engaging when he spotted both her and the near life size balloon teddy. Ryan you were a star! We hope your Manager realises how lucky he/she is to have such a valuable staff member who ensured we will book a return visit.

My wife and I booked a night at the hotel as I we were going to a gig. On arrival at 13:30 our room was not ready the receptionist said we could leave our bags and come back which was nice. At 14:30 we returned and our room was ready. Check in was quick and easy even though there was a few people in front of us. We were upgraded to a Deluxe room 1710 which was great. When we got to our room the view was great the building next to the hotel is an office block so for privacy we had to close the curtains the view from the other side of the building overlooking city hall would be nicer. There was a slight stain on the carpet which was minor but unexpected. The room had a lovely bathroom with a shower and a bath and great toiletries. The furniture in the room were all matching and of a good quality as expected. The bed was massive but the base was 2 single beds joined and the matress was 2 single mattresses covered with a king-size sheet this meant that there was a rigid were the 2 mattresses met I am not sure this was 5 star luxury. In the corner of the room there was a door were the plumbing ran so you could hear water running. AC stopped during the night so room hot. Overall, a nice stay in a large spacious room with a good bathroom. I paid £162 for a standard kingsize room and I feel that even with the upgrade this was about the right price. I have stayed in many hotels in Belfast, and the Grand Central was good but not outstanding as I expected from a 5 star establishment.

Initial booking and contact with the hotel was great and on arrival they were happily able to accommodate a request for adjoining rooms. However we’re still staying at the hotel and have just been woken by someone bashing the hover against the walls outside my room at 8:30am. Very poor that a 5 star hotel cannot offer the simple basics of being able to watch tv. Despite having smart tv’s you cannot watch any apps such as BBC player or you tube as their “security” won’t allow it. And the majority of the terrestrial channels have “no signal”. This was reported 3 times and still to my knowledge nothing has been looked at or if it has, nothing has been communicated back to us. To be able to watch tv in a comfy room is a basic expectation of a 5 star hotel experience. Service in the bar is extremely slow. We had to finish our drinks at speed one evening as we had dinner reservations (not what you want when you paid over £10 per drink) and when we experienced the same slowness last night we ended up cancelling the order. 15 minutes before anyone even took our order and then another 10 of watching them saunter around and not even making them. The bar was not even busy at this point. We’d stayed at the hotel last year and were looking forward to returning, sadly I imagine this will be our last as standards have dropped.

We have eaten in the ground floor restaurant several times and stayed here previously, and the food has always been superb. Until recently, however, we had never visited the top floor observatory bar, and the experience was quite different.||The setting, interiors and views are stunning, but unfortunately the service on this occasion fell well below expectations. A couple who arrived around the same time as us eventually left after waiting some time for service, and after sitting for around 40 minutes without being attended to, we did the same. There didn’t appear to be anyone overseeing the seated tables on our side of the room, and several guests could be seen having to seek out staff to place orders.||There was a general sense of disorganisation and lack of engagement, which was disappointing, particularly as service in the Europa Piano Bar (sister hotel) is always excellent and so well staffed. The bar area also seemed to be struggling, with dirty glasses building up on the counter.||It’s a real shame, as the views are beautiful and the restaurant downstairs has always been a favourite of ours. Hopefully this was just an off day, as the venue clearly has great potential.

Visited for the festive afternoon tea and it was a great experience from start to finish. We were personally escorted in the elevator which felt like a VIP experience with the rope etc and they brought us to a table by the window with a birdseye view over Belfast. All of the staff were friendly and accommodating and we didn't feel rushed out at all. We could hear someone play familiar tunes live on the piano and it was just a really relaxing atmosphere. Sandwiches and scones were lovely, sweet treats a bit of a mixture but all in all a great time. Thanks for having us.

I booked the 3pm champagne afternoon tea to celebrate my mum's 60th and my 25th birthday on the 25th November 2025. The entire experience from arrival to leaving was splendid! We were escorted to the elevator upon arrival and seen quickly once we got up to the Observatory. Our table was situated beside the window with a view over city hall and scrabo tower in the background. The colleague who served us that day was very professional and friendly. I cannot remember her name, but she has 2 children and really added to our experience by being very attentive throughout our time there. After our allocated time finished we were not rushed out and the staff allowed me to walk around to take some more photos. Overall a very lovely day out. Thank you to the doorman and the staff in the observatory for making this experience memorable.

The young staff especially Katie and Jambi make the guests feel special and welcome The rooms are nice and well maintained but a bit careless in restocking water and coffee the location is grand and central Breakfast is a bit lame it's a good place to stay

Very elegant Oder historic hotel in Glasgow next to central train station. Convenient walk to city center shopping all within a short walk, abundance of restaurants. Staff is superb. Glasgow is known for the people. They say here what makes them different is the people. I noticed it right away from cab driver to hotel to restaurants. The people are so much friendlier than Edinburgh. It's night and day.

Tea in the observatory was amazing, the view is grand, but the food is the star here. The best tea sandwiches I'd ever had! The salmon has a little tiny ball of cucumber. Starter was goat cheese in a pistachio cone with little balls of balsamic vinegar that looked like cavier. For Sammie's also a nice egg&chicken salad. The scones are the star along with fresh raspberry jam and cream, they rival my own(if they don't beat). Also I'm not much of a pudding person but the panda cotta with passion fruit topping was amazing. A absolute delight. Mathew was our server and also Cairghn (hope I spelled correctly) who was brilliant, engaging and kind. Must recommend

An exquisite and vast hotel, beautifully decorated in an understated but elegant style. Just had drinks in the upstairs bar (Saturday 07/07/18) but have not eaten here yet. Service was good, but not great given the prices charged. We had quite a wait for the drinks menu and our drinks were slow to arrive at our table. We ordered a bottle of Pinot Grigio (one of the cheapest on the wine list at £29.00) to share between three, but never got the tap water we also asked for. Other similarly priced hotels in Belfast will ensure glasses of water and complimentary olives/ nibbles are immediately placed on tables, so Grand Central Hotel is definitely currently lagging behind the competition - but it's still early days so maybe they'll improve over time. Nice to visit once to see what all the fuss is about, except I don't think I'd rush back due to the overpriced drinks and second-rate service.

Beautiful modern hotel with terrific amenities, comfortable, quiet rooms. Breakfast and dinner at the hotel were very good and service was friendly and fine. I enjoyed my short stay in the heart of Belfast.

This has to be my favourite hotel stay ever! First of all the staff are amazing. So friendly & ensure everything is done to make your visit perfect. We had dinner & cocktails before going to the observatory for some more! Rooms perfect with the best amenities. Breakfast has everything you could possibly want & more.

Phenomenal , the grand central Hotel Belfast is possibly my best experience yet , the food was unbelievable ive never tasted such delicate and beautiful courses. The service was so personal and just exceptional all in all . If you are thinking of going ... do it . Worth every penny . Inside is absolutely beautiful aswell and the observatory was stunning