Grand Forest Metsovo

The hotel is beautiful, with a view on Metsovo, always working fireplace in the lobby, creating a warm and cozy atmosphere. The staff is very nice and welcoming, though not always fully informed on how to manage the experiences that the hotel offers. For example truffle hunting that we ordered - no one told us we need to drive there for 30 mins, luckily we asked just before (we were sure we’re meeting them in the lobby). Btw, the truffle hunting is a very nice experience and the women running it telling a lot about it. But, not sure what’s the direct order price, but through the hotel is unproportionally expensive to what you get (an hour walk, information and simple food). I recommend to contact them directly. The hotel itself requires a bit maintenance here and there. Another annoying part - the spa. The pool, jacuzzi, hamam and sauna are all by reservation, which is for 30 mins and costs 25€ per person. After 18:00 pool and jacuzzi are open for everyone, but sauna and hamam stay only by reservation and paid. During weekend it’s pretty hard to reserve and also paying 50€ for 30 mins in an already not cheap 5-stars hotel, is not something I expected. Families with kids can enjoy the pool between 10-12. The breakfast is good, everything is fresh and the staff is super nice and fast. Would be great to have some variety though from morning to morning:) The way to the hotel is a serpentine road, we did it several times in dark and fog, and the lighting there would contribute greatly to the guests safety. Overall we enjoyed, but many things can be improved

It's expensive, but every penny is worth it! The location is (as they say) breathtaking. The hotel is in a national park and you see all the mountains around you. If you like sports, there are plenty of options. You can run, walk, hike around in the forest, and see nature on the way (both plants and mushrooms and wild animals). You can also ride horses and bike. If the weather is bad, there is a gym and 2 swimming pools (one outdoors one indoors). If you like being pampered, there is a spa with a wonderful hot tub and a good range of treatments, or you can just sit by the big fireplace in the lobby and get some lovely cocktails. The restaurant has a fairly broad menu and every dish is absolutely fantastic. My favourite was the gnocchi with eel, but the typical mezzovone cheese baked in kadaifi is also a must. Every single person in the staff is absolutely amazing. Not just kind and helpful as you would expect, but also friendly exactly to the right level and genuinely nice.

I had an absolutely fantastic stay at this hotel. From the moment I arrived, the staff were welcoming, professional, and attentive, making me feel right at home. The room was spacious, modern, and impeccably clean, with every comfort thoughtfully provided. The location was perfect, close to attractions yet peaceful. Overall, it exceeded all my expectations, and I can’t wait to return.

Positive points:
The location and the view are amazing. The spa was okay and relaxing. The cleaning staff came every day. The beef burger was very tasty. The rooms were warm and had heating. The tv in the room has Netflix. There is also a nice area in the hotel called the Pines Bar, where guests can relax by the fireplace, play games, and order tea or food. It is a cozy place to spend time. However, guests are expected to light the fireplace themselves. When we asked for proper fire starters, we were told they could not be provided for safety reasons, which felt contradictory, as guests end up using paper or whatever is available to light the fire. Some members of the breakfast staff were very polite and helpful, which we appreciated. Negative points:
The overall condition of the hotel and the room was very poor and does not justify a 5-star rating. The property is in serious need of renovation. The bed was extremely uncomfortable — for three nights we woke up stiff and in pain, as the mattress literally had a dip in the middle and it was super bad quality. There was a strange smell in the room, and despite requesting a room change more than three times due to the odor, we were never moved. And they never showed any interest. Only the first time we complained they send the cleaner and put aromatic spray , it was funny . Eventually, we accepted it, assuming the other rooms would not have been any better. The bathroom sink did not drain properly. The rooms had no soundproofing at all, so we could hear everything from neighboring rooms and the hallway. Also how is it possible that in this location, in this hotel, there are some rooms without a fireplace? The breakfast was acceptable but nothing special or memorable. As minor points, we noticed a blonde hair in the butter on one occasion, and the club sandwich from the lobby was unusually heavy on garlic, which may not suit everyone. One blonde lady at the reception was particularly rude and unfriendly. Considering that the hotel claims to be 5-star, we feel that it does not meet that standard. If it were not presented as 5-star, we would have rated it 4 stars instead of 3.

When my grown daughter and I waled into the lobby of the Grand Forest Metsovo, our collective breath was taken away. My daughter compared it to a resort she had stayed at in Bhutan, where the magical, misty mountains overwhelmed her on a past voyage. The staff was attractive, attentive, an kind. The rooms and beds were perfection. And the way the hotel rooms were built into the hillside was inspiring. Understanding access to them takes practice, however, walking through some exterior ocrridors and taking more than one elevator. Ask for someone to teach you or you'll get lost! ||I had a lovely massage and my daughter enjoyed a facial during our stay, the purpose of which was to be close to the Meteora monasteries. We accessed the hotel by rental car up a windy road, so I can't attest for it when snow and ice arrive. And even though we did have some inclement weather at the tail end of Septamber, it only made th experience more dramatic. I higly recommend this resort!

Stayed here for one night with family recommendations. Booked a room with full mountain view. At first look, the room was okay (even thought not worth the price, that's a personal opinion). Hurried to get some dinner at the restaurant which was more of a gourmet dinner rather than delicious, full meals as we expected. Then we headed to the spa, and I absolutely loved the hot water swimming pool. When I went into the shower, I noticed that it was not clean, there was pubic hair stuck/dried in the wall and there was mold everywhere! Yes yes! I was shocked and at first I thought it was the tiles' design, but no, it was mold and pubic hair! The check out was at 12, which was okay, but you could not use the pool and the jacuzzi (or by private appointment only). In the check out, I showed the clear videos of the dirty bathroom to the reception desk, but they acted surprised as if this was something unbelievable and apologised with a half voice and a forced smile, and immediately after we moved 2 metres away from the front desk, they started talking to each other. Could tell from their faces that they were judging us. So for us, it was a waste of time, and we paid 210€/night only to see someone else's pubic hair stuck on the wall! And if the hotel has some kind of disbelief, I have some long and clear videos of the toilet/room. Bye!

Don't let the view and the star rating fool you, the hotel is dated and damaged. The marketing photos are misleading, the hotel has bugs, mold, and the spa and pool are in poor condition. It's also obviously understaffed as most facilities are inoperable. The "luxury" aspect is completely missing. You would think they would utilize outdoor spaces by providing heaters and blankets in the winter like any mountain resort, but the outdoor spaces are empty. The hotel claims it has two restaurants but only one is open. Honestly, I was so appalled by the condition of the hotel that I had to leave immediately, which ruined my holiday plans. To make it worse, the front desk tried to say that the mold only showed up yesterday and the roaches in the indoor pool were "normal mountain bugs" and that the cracked glass over the indoor pool was brand new! They had the audacity to charge us for two nights when I left the hotel the next afternoon at 1 pm after seeing its condition in daylight. My advice, save your money. Edit: response to the hotel, I’m adding photos since you are ACTIVELY LYING. Absolutely insane tbh. Also we didn’t ask for a full refund - the hotel charged us for two nights when we stayed one night and left the next day at 1:00 pm, contrary to what they are claiming. So not only are they dirty, they are lying swindlers.

The place is absolutely beautiful, calm, and has such a different vibe. It’s the perfect balance between relaxation and real adrenaline-filled activities—truly wow, mashallah. We tried horseback riding in the mountains, and it was such an amazing experience! The guide who took us on the tour with the horses was very kind. The activities offered by the hotel are diverse and fantastic, and it’s best to book them a day in advance. The reception staff were also incredibly welcoming—you truly feel like you’re among family. They were so kind and cheerful, and even the hotel guests felt like people you already know. You never feel like a stranger—everyone smiles, greets you in the morning, and even says goodbye when you leave. 🥹 And the restaurant—oh, the food was delicious, delicious, delicious! Especially the slow-cooked meat dish, I don’t even know how I’ll get over that taste. Their breakfast was also tasty and varied. The people there, from the staff to the guests, were all so kind, warm, and wonderful. But the most heartwarming part was someone named Trollis. Honestly, it felt like saying goodbye to a grandfather. He’s such a genuinely kind person, with great manners, always welcoming the guests, asking questions, suggesting activities, introducing the hotel, showing you around, and greeting you warmly whenever he saw you. His presence was so comforting. When we left, he gave us such a heartfelt farewell. Truly, if I talked from now until tomorrow, I wouldn’t do him justice.