Grand Hotel Des Bains Kempinski St. Moritz

During my recent travels through Italy and Switzerland, I stayed at numerous hotels, but none compared to the exceptional experience I had here. From the moment I arrived, I was thoroughly impressed—not just by the beautiful facility, but especially by the amazing staff. Every single person I interacted with, from the front desk to the concierge and housekeeping, was friendly, professional, and genuinely eager to help. The front desk team was always welcoming and efficient, while the concierge went out of their way to provide excellent recommendations and assistance. It was clear that every staff member took pride in making guests feel comfortable and valued. The facility itself was immaculate and well-maintained, with every amenity I could have hoped for. My room was spotless, comfortable, and thoughtfully equipped, making it a true haven after long days of travel. Having stayed at many hotels throughout Italy and Switzerland on this trip, I can confidently say that this hotel stands out above the rest. The warmth and dedication of the staff made my stay truly memorable. Typically, when I travel for both business and personal reasons, I look for Four Seasons Hotels and Ritz Carlton properties. After this experience, I will absolutely be on the lookout for Kempinski hotels as well—the staff here have set a new standard for hospitality. Thank you to everyone for making my visit so special!

Beautiful lakeside hotel with excellent service. The rooms are beautiful, spacious and very clean with mountain views. The breakfast was plentiful, very tasty and the staff was very attentive. The spa area is charming and very relaxing after long walks in the mountains. We enjoyed our stay and were very relaxed, we would love to return.

An unforgettable stay from start to finish. The rooms were spacious, beautifully designed, and incredibly comfortable. Service was top-notch. The staff went above and beyond to make every moment special. The location is unbeatable, right in the heart of stunning St. Moritz with breathtaking views all around.

My wife and I stayed at this hotel as part of the Starguest kosher program. The hotel itself was quite a nice building and the rooms were comfortable. The wait staff at the restaurant area were very attentive and helpful. However, our stay included a very negative interaction which shone a very dubious light on the ethics of the management.||We had pre-paid for our stay and our meals upon booking. When we arrived we were told that our lunch on Saturday would be an extra charge, and we questioned this. The front desk staff checked into this, and told us that it had been paid for and included after all. On Saturday morning we again checked with the front desk, and were again assured that the meal had been paid for in advance, and we were good to go. Upon checkout a few days later, we were presented with a bill of 300 CHF for the lunch. When we told the manager that we'd been assured it had been paid for in advance, she admitted that "someone" had made a mistake, but that the money was owed. We told her that if we'd known there was an extra charge, we'd not have partaken in the meal. She apologized for the "confusion," and insisted we pay...for the meal that we ate because we'd been told it was paid-for.||We later received another verbal apology from another manager, but no concrete action to refund the cost. The hotel admitted that it needs to "work on its communication." No, they need to work on their ethics and acceptance of responsibility. ||I, unfortunately, can not recommend this hotel, nor the program. What an unfortunate way to end an interaction.

This hotel is huge, out of town (30 mins approx walk) so you are reliant on taxis or the hotel shuttle service which finishes dropping into town at 17:30, not very convenient if you’re going out for dinner. Staff all very friendly, a glass of fizz upon check in was appreciated. We were “upgraded” to a newly refurbished room at the back of the hotel with a poor view (see photo) room was quite small and so was the bathroom, but nicely done. Bed was hard and with no topper was uncomfortable. For over £550 GBP/night I expected better. Breakfast was included & was plentiful with lots of choice. Coffee each morning was lukewarm! We spent one afternoon at the indoor and outdoor pools both of which we had to ourselves and were lovely. The hotel seemed extremely quiet apart from when we went to the bar for nighttime drinks where there were very noisy children. Maybe it’s just me but I think children should not be allowed in the bar after 8 pm? Our first trip to St Moritz and prob our last. We didn’t like the concrete town centre, not sure what all the hype is about! Hotel is good but expensive.

Pure elegance! You will feel like a king & queen while staying at this hotel. Rooms are sunny & very spacious with Mountain views. Close proximity to the lake where you can hike or walk around.||We ate @ hotel restaurant for both dinner & breakfast….food was delicious!

From the moment I arrived, I felt completely pampered. The spa itself is stunning, crystal-clear water, serene views of the Alps, and the most peaceful energy. But what truly made my experience unforgettable was Antonio. He went above and beyond, kindly giving me a tour of the facilities, making me feel welcome and seen, and even snapping a few photos so I could capture the moment (and the glow 😍📸). The service was top-tier, the views were out of a fairytale, if you’re coming to St. Moritz, you MUST treat yourself to this spa, and if you’re lucky, you’ll meet Antonio too! 💆🏽‍♀️🫶🏽

This was a really mixed visit. I'm not sure whether we had a less positive experience because they had only just opened for the season but I was disappointed our stay didn't live up to expectations. Bad: - Our shower knob broke and we were unable to have properly hot showers - it was never fixed (or explained) despite reporting the issue. I ended up crouching in the bath on the second morning rather than freezing. - We were told at check-in that we had 80CHF to use as credit at the Lobby Bar but we were embarrassed to be turned away. Apparently credit can normally be used at their other restaurant which was closed so we had to go to Les Saisons again. We could use 70CHF credit against the a la carte menu but no one explained that the prior night. - It seems to be a Swiss thing but don't expect a proper, full sized quilt - instead you have to make do with two even if the bed is set up as a king. - Housekeeping kept moving things to where they preferred them which seems odd (if I've moved the tissues to the bedside table it's because they are needed there). They also disturbed us getting ready in the morning, requesting to make up the room before we had even gone to breakfast. - No kettle and tea or iron in the room and provided on request only. - For a hotel based in Switzerland to only serve bottled water, which we all know is bad for the environment, is ludicrous. At 10CHF when the tap water is the best in the world is just ridiculous. - The blue lighting around the light switches was too bright to sleep with so we ended up having to find ways to cover them up. Good: - Our standard room was still a nice size with lots of storage. It was nice to be able to cast to the TV. - Great pick-up and drop-off service from the station to the hotel. - Super responsive front desk staff via email in advance of the trip, and the Conceirge team were very helpful recommending walks etc. - Beautiful pool and seating area, indoor and out. - Food quality and service at Les Saisons was fantastic, both breakfast and dinner (if you excuse the shoddy omelette making). I was really impressed with the team working there.

Stayed here for a couple nights during our first trip to St. Moritz. As you would expect from a Kempinski, proactive and efficient service is impeccable. The spa/bains area is extensive and immaculate. There were 9 rooms and several relaxation areas as well both indoor and outdoor. Gorgeous pool which is also well sized. The breakfast is really well done. All the indulgent options (bread pudding, bacon) and healthy options (fresh juices with ingredients of your choosing, poached eggs). Concierge is very helpful for hikes, tours. The e-bike was so much fun to take around the town and neighboring silvaplana. Only downside was any request sourcing from the front desk seemed to get lost in translation to Housekeeping, not sure why but it happened 3 times. Second, aware it's a mountain town, but it was hot..our room was too stuffy and only way to cool down was to open the windows. However we faced the front so it wasn't feasible due to noise. Lastly, we didn't really conduct our research on location, but note the Kempinski is at the edge of town, so it wasn't as convenient to simply walk everywhere like at the other well known properties. There is a bus stop right in front of the hotel.

Top notch. Came during the summer when St. Moritz is much quieter. Some of the restaurants in the hotel also are shut down due to lack of demand during this time. The rooms are spacious and clean, with beautiful views of the town and mountains. The hotel staff is polite and helpful. (A note for hikers: the concierge has excellent trail maps for the area). The included breakfast is AMAZING- we spent 4 days at the hotel and could have eaten for another week without repeating items. The hotel is in many ways a bargain- our stay included breakfast, pickup and drop off from the train station, and a local pass that worked on all the cable cars and funiculars in the area. Our use of those items alone came close to covering the cost of the room (note, the winter rate is much higher). Small dislikes: the shower stall was small and soaked the bathroom consistently when used due to poor door design. The tv entertainment system did not offer any movies and only allowed syncing with android based phones. The bottom line: Swiss style mountain luxury at its finest.

Love this luxury hotel!!!!! Excellent location away from central St. Moritz with both easy access to the cable car station, and superb Nordic cross country ski tracks, starting just outside the hotel. Three very good restaurants at the hotel and a lovely spa to relax at after having returned to the hotel after a full day of skiing. I would suggest that you check the other luxury hotels in St. Moritz, maybe for a drink before dinner. Chauffeur driven cars are easily available at the hotel for such trips, drop-offs and pick-ups. Even though I very much enjoy downhill skiing, I also got to love the Nordic cross country skiing in St.Moritz. There is a very broad network of tracks so you will not get bored skiing the same tracks every day. We usually left the hotel after breakfast, received a packed lunch from the hotel carried in a back pack, and returned at 3-4 pm after a 20 km+ tour. And back at the hotel there was the spa again, before drinks and dinner! Highly recommended!