Grand Hotel Des Bains Kempinski St. Moritz

This hotel checks all the boxes to be a solid 5 stars. It’s a beautiful historic building, but feels modern inside. There are lots of staff everywhere and they are extremely attentive and friendly. Every need was met and followed up on. |Our travel agent arranged driver was not at the train station, but the hotel had a van there picking up a family. The hotel bellman loaded us up and took us to the hotel.|Check in was informative and welcoming down to the Mimosa. The concierge then helped set up some dinners and explained their transportation options to us. These include scheduled trips into town and to the nearby ski resorts. The concierge and bell staff were always attentive.|Our deluxe room was beautiful and large. The heated bathroom floor was very nice.|We ate lunch in the lobby bar the first night and did room service as well, both experiences and the food were outstanding.||The gym is large and well equipped with an extremely helpful attendant. It is in the spa area, but was open 24 hours.|There are 2 nice pools. One indoor and one outside which is heated and had lots of surprise features, Look for the buttons. They close at 9 pm.||The daily included breakfast was an amazing buffett that also had menu options. |You can eat off of both. There are included mimosas. I loved the freshly squeezed OJ.||The attached ski shop handled our ski rentals and were also first rate!!||I also have to give a shout out to the housekeeping staff. They were all friendly and greeted me walking down the hall every time and our room was immaculate.||Finally we had a couples massage in the spa and it was easily in my top 5 ever(we have had over 100 around the world).||Try out the Ice bar in the igloo out front. ||Clearly this hotel is indeed Grand and well managed!!!||Thanks for a perfect stay.||I reviewed the Italian restaurant separately.

The whole experience in this hotel was beyond exceptional, from the day we checked in until we left the hotel. The perfect stay for our winter vacation. The reception staff, were super friendly and very accommodating. We asked for a room upgrade, and the receptionist (i forgot her name, but i think it was Maria or christine?) was so helpful, she took us around to see different rooms for us to choose from. The rooms were so beautiful, and very spacious! The breakfast selection was exceptional, beyond our expectations. The staff were so attentive and helpful at all times during our breakfast. Also, they have filtered coffee which is AMAZING. One thing we all noticed during our stay was that all our requests were fulfilled, they never rejected or apologized for any. Even ordering room service, we customized our food and it was fulfilled without hesitation. The concierge was one of the best we experienced. Super helpful, and when they know you dont have a plan for the day, they try their best to give you many suggestions. It’s a 15 - 20 minute walk to center, however the hotel provides a shuttle to go to center which is very convenient. 🌟 Definitely visiting Grand Hotel Des Bains Kempinski St Moritz! 🌟

I am going to start with the negatives as there were very few:||-they screwed up the pick up at the train station. I was waiting in the wrong place but I think it was also that they had another pick up so when they couldn't find me, they left (which in my opinion is a no-no for a 4 star hotel). When I phoned the hotel, they did have someone pick me up immediately|-restaurant staff were unfortunately not very attentive. We had piles of plates piling up and I think there was only 3 tables in the entire restaurant. Managers have to be better in actually managing rather than just standing around looking good in their suits.||Now to the positives:||-even though we got to a rough start, our check was magnificent. I forgot the name of the person who checked us in but she was very pleasant and thorough in explaining all of the facilities of the hotel. She even walked us up to our room and showed us the features of the hotel.|-concierge was very helpful in recommending restaurants pre trip and during trip. They have a courtesy car and they tried their best to accommodate any of our needs to go to the restaurant/train station.|-we were upgrade to a deluxe double with a mountain view and a balcony. Room was great and they had bottled water for us each. |-we did not use the gym or spa but seemed to be nice facilities|-staff were very friendly and helpful|-quality of bath products was high.||Location is a bit away from city centre but magnificently elegant hotel. It was off season but I can imagine during high season, this hotel is hopping with activity, especially at the bar. They also have a 1 star Michelin restaurant on site along with another restaurant that is Michelin recommended.||Had a lovely stay here and would definitely come back to this hotel.

Hands down, this was the best hotel experience I've ever had. The grounds are amazing, the spa is world class and incredible, and the staff is over-the-top amazing. Alex and the concierge team helped me plan my wedding proposal in perfect fashion - my fiance said it was "the most perfect 24 hours imaginable" - and I have to thank the Alex and the rest of the Concierge team for that. We even went on a fantastic bike ride to a morning cold plunge in an alpine lake with the hotel manager Constantine. This is hands down the most incredible hotel and staff I've ever experienced. The room was fantastic. The bed was super comfortable. The breakfast was AMAZING. I will absolutely be back in the winter time. I can go on and on about this place, but if you're looking to book something next-level, this is your choice. We said at a couple places in town, and this hotel was by-far-and-away the best in St. Moritz-Bad Incredible experience. Grateful for you making my big day so special!

An exceptional experience!|From the second we were greeted by the smiling face of Oscar at the train station we knew we were in for a treat at this hotel, and how right we were. The service sets this hotel apart from everywhere else we have stayed - worldwide - and we have travelled broadly and experienced some phenomenal places. This place is without question the best. To detail what sets it apart could point to the exceptional quality of the rooms, or the food or spa. Yet as first class as these things are, the people who work here and the personal service is what makes the difference. Every touch point is a delight. Concierge team, ladies in red, bar team, lovely chap that rushed to serve us ice cream, the breakfast team, room service, housekeeping, meet and greet lady, spa team are all here to give you the loveliest experience possible and what a fantastic difference that makes to the quality of your stay. Every single one super. Outstanding. Exceptional. First class. Thank you, we will be very sad to leave.

We would like to give big compliment to FB team at Lobby Bar especially Daniel. He has 5* service mind, we wouldn’t need to repeat what water we would like to order on our second lunch but once we seated, he came with the water we’ve ordered first time which means he recognised the details so well. He truly the star!|Alen is also very very attentive and take so well care of us during our stay! They are a good team!|Breakfast team is the best, Maria, Angelina, Chef, Alessandro if I remember the name right, he came from Greece and the rest of the team did great! |Sushi Chef is really doing great job and all the cheats! The food is really really amazing!

The whole experience At Kempinski St.Moritz was once again beyond exceptional . We are family with small children and We really love this hotel as our every year holiday destination. A truly 5* experience. Whatever your needs are they make sure to go above and beyond.

It's hard to review numerous hotels when you are traveling but the Grand Hotel Des Bains Kempinski makes this one easy. We stayed here with our two kids in August 2024 and really enjoyed everything from pickup at the train station in a private shuttle to departure. The service level is clearly five star. They respond quickly to every request and with enthusiasm and kindness. They were really good to our kids including providing nice stuffed animals at check in and making sure they had snacks and that the snacks were tailored to my sons allergy. The food at the buffet for breakfast was phenomenal. The Italian restaurant was also well worth it's reviews and ratings. Despite our kids being young, they were really gracious at that Adrianos and provided them with a five star meal. The spa and gym facilities were some of the best we had seen in Switzerland. The outdoor yoga terrace ? Unreal. The gym was fully stocked with new equipment also which was unique for such a historic hotel. The hotel pool and spa area were also top tier. They also provide you with lift tickets which is the only hotel in Switzerland that did that for us. Also bus tickets. That made our mountain hiking day so much more convenient. Also we really loved the outdoor patio at the front which we could sit outside and snack with the kids while having champagne. Every detail of the hotel was perfect. Also really love the history of the hotel and the uniqueness of the property. It's worth it just to walk around. This hotel deserves to be #1 in St Moritz.