Grand Hotel Europe

This hotel was excellent. The service was top notch. It had a good breakfast and the rooms were comfortable. It was right off of Nevsky Prospekt, but was quiet at night. This is an excellent base for exploring Saint Petersburg.

Amazing stay! Beautiful and very clean hotel with excellent service and delicious breakfasts. The staff was super friendly and helpful. I’ll definitely come back!

Another wonderful stay at this historic timeless magnificent palace ! Wonderful location , stunning history as this hotel is 150 years old , beautiful titans decorating the facade of the building. Everything is top level , from bellboys , security to front desk staff , and champagne upon arrival and check in . Best hotel lobby and cigar lounge , drinks and food are superb . Historical suites and icing on the cake is how they tend to you . As I was celebrating my birthday , hotel management sent me a bottle of champagne and some treats up to my room . Wonderful wonderful hotel and always a must visit lobby bar on every trip I do to Saint Petersburg , a city of emperor Peter the Great !)

Everything about the hotel is nice, but the receptionists on the morning of November 9 treated me badly. The employee looked at me with contempt and disdain when I spoke to them. And she responded to me in a very bad way. Because I am a veiled woman. Throughout the stay, this employee and other receptionists were frowning at us and not welcoming us. If the hotel does not welcome veiled women, it should write this on the booking sites. Because we do not accept such bad treatment and racism!! |And I would like to thank the employee at the Concierge on the same date in the evening. She was wonderful and respectful, and also the salon employees were polite, friendly and very cooperative. |The breakfast buffet was beautiful and the service was excellent. And the staff are wonderful.

Had a wonderful breakfast in the lobby bar. The place is so beautiful and noble, atmosphere is great to unwind and relax for couple hours. The service a bit slow indeed , however the staff is well-trained, polite and doing their best to accommodate you. Would recommend this place to anyone who are looking for relaxing coffee break or wine date.

Everything was beyond amazing. Staff, room, location. Especially our butler Nemanja did everything for us to make our holiday special. We decided to come every year after our holiday in here. -

Staff were welcoming at all times, that includes everyone. Greeted with a cranberry juice which was nice. Room was clean and location is great. Help desk were able to help with excursions. -

It’s a legendary Hotel in St Petersburg, which is nearly 150 years old. And you can definitely feel the energy of the great history of this place. Rooms are comfortable and tidy. Breakfast choice is pretty good, I would only recommend to introduce more healthy options (vegan, gluten and dairy free). Service is also at the level. In summer season they serve it in a large room of Europe Restaurant. You can enjoy it accompanied by piano music and beautiful panneaus on the wall.||Concierge service is excellent. They even organise guided 30-mins tours around the hotel building and adjacent Arts Square as a compliment for the guests. We learned lots of interesting facts about the hotel’s history and the city itself. A very appreciated initiative! The hotel’s location is very good, easy to reach the most important monuments by foot. Personally I love staying in historic hotels and would definitely be back in Grand Hotel Europe next time I am in town.