Grand Hotel Heiligendamm

Very grand indeed. The hotel is superb, very relaxed staff, good service, great location and kid- friendly. There are both indoor and out pools, large, well maintained. We booked the rooms with half board. The menu is different from day to day, and the quality is top notch. The staff are very attentive. The hotel is very kid-friendly with kids club, kids menu and special check-in for kids. We will definitely return.

We stayed here to celebrate our wedding anniversary and were so pleasantly surprised by this place—it’s absolutely amazing if you’re looking to relax and enjoy beautiful surroundings. From the moment we arrived, we were warmly welcomed at the reception. A special thank you to Julia, who was incredibly professional, friendly, and kind. She listened to our needs, showed us around, and made our wishes happen right away. The service throughout our stay was truly great, and the food was absolutely delicious. A wonderful experience—we can’t wait to come back!

We stayed as a family for a small holiday for a few days and were looking forward to the staycation, however were sadly let down. Let's start with the positive things: + the staff was mostly very nice and polite + the view to the beach was nice + the hotel grounds were very exclusive + the facial massage we got recommended was great Now to the things that let us down: - during breakfast we order things that would costs us extra, we were notified so and we said it was okay and that we knew and would still like to order those items, however it was never put in and never arrived. Okay mistakes happen, we ordered again with another server because the first was nowhere to be found, just to be told by a 3rd server that there was still no order put down for us! - the food was inconsistent, for breakfast you could order egg Benedict with truffle (it includes two eggs as stated on the menu). On day one that's what we got, on day two we just got one...the price was just half of it but the inconsistency when I ordered the same set - everything was "booked" for dinner and lunch except for the bar but the restaurants looked totally fine and had empty seats (mind you we tried to book in advance but it was always "fully booked") - it's a place for staycation which meant there's not much around...so we had to ate at the bar which didn't have much variety for a few days - midnight snack carte...yeah well it stated when it starts but not when it ends (spoiler: it ends an hour after if ends) - talking about that, the spa prices in the room are not the updated ones (we were fine with paying the other prices, but having outdated prices in the rooms with how much a stay costs there is just not doing it) - the hotel is old and you can see it, the floor has old stains on them which they cover up with furniture and even the trays that they used are rusty But hey the good things that we encountered were great. It's just for that price per room, the negative things shouldn't even happen We had high expectations and really needed the time out of a staycation, but instead sadly disappointed

The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance.||Dogus made us feel at home from the very first minute of check-in, took time to show us four other possible rooms and suites, and informed us about the history of the hotel and the services provided.||While waiting for our fabulous junior suite, we got to know the charming young lady from Indonesia who could respond in Japanese and Chinese - as well as of course perfect German and English - and served us refreshing hot tea.||We had dinner twice in the Kurhaus and once in Bar Nelson. The excellent food and drink was only topped by the wonderfully friendly and competent service from start to finish. Live piano music was a perfect accompaniment as was the beautiful furnishing. On our second night we spent a quarter hour after our dinner with Ilona, who provided us with entertaining anecdotes about the property and gave us tips on what to read to learn more about this enchanting place.||We already felt at home during our first breakfast in the magnificent Kurhaus with the nice lady from Sri Lanka serving us with freshly prepared egg dishes, pancakes, waffles, and porridge. At the end of our third breakfast we felt as if we'd known Ulrike, Alex, and Ricardo for years, who took our coats, led us to our table, found time for personal small talk, and made us feel like royalty.||We were lucky enough to meet one of the directors Juan, who charmingly shared details of the challenges and the joy of working here.||We've never been fans of wellness, sauna, pool, so we can only certify that the optics from outside looking in were luxurious.||We expressed our appreciation upon checking out, and the young man at reception responded by making notes of our highlights and the staff members who had contributed to making our short stay so memorable, and thus we experienced at departure the same professional competence that began before we arrived.||The location of the "white city at the seaside" is of course world-famous not least due to the G8 summit held there years ago, and of course we were awed by the historic buildings perfectly restored and meticulously kept up, and we enjoyed every minute of our very comfortable room with a Baltic Sea view. But what made the Grand Hotel Heiligendamm truly grand were the wonderful people we met there. Maybe the management has been lucky with whom they've chosen to employ, maybe the employees have been lucky to have such great people to work for, probably both. ||We can certainly say that we were lucky and grateful to have experienced four especially memorable and really grand days there.

Beautiful location but overall the hotel feels a little bit worn out and is in need of a renovation. Breakfast was very good but also there e.g. terrace area seems like a little dirty and not well maintained. Pity!

The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance. Dogus made us feel at home from the very first minute of check-in, took time to show us four other possible rooms and suites, and informed us about the history of the hotel and the services provided. While waiting for our fabulous junior suite, we got to know the charming young lady from Indonesia who could respond in Japanese and Chinese - as well as of course perfect German and English - and served us refreshing hot tea. We had dinner twice in the Kurhaus and once in Bar Nelson. The excellent food and drink was only topped by the wonderfully friendly and competent service from start to finish. Live piano music was a perfect accompaniment as was the beautiful furnishing. On our second night we spent a quarter hour after our dinner with Ilona, who provided us with entertaining anecdotes about the property and gave us tips on what to read to learn more about this enchanting place. We already felt at home during our first breakfast in the magnificent Kurhaus with the nice lady from Sri Lanka serving us with freshly prepared egg dishes, pancakes, waffles, and porridge. At the end of our third breakfast we felt as if we'd known Ulrike, Alex, and Ricardo for years, who took our coats, led us to our table, found time for personal small talk, and made us feel like royalty. We were lucky enough to meet one of the directors Juan, who charmingly shared details of the challenges and the joy of working here. We've never been fans of wellness, sauna, pool, so we can only certify that the optics from outside looking in were luxurious. We expressed our appreciation upon checking out, and the young man at reception responded by making notes of our highlights and the staff members who had contributed to making our short stay so memorable, and thus we experienced at departure the same professional competence that began before we arrived. The location of the "white city at the seaside" is of course world-famous not least due to the G8 summit held there years ago, and of course we were awed by the historic buildings perfectly restored and meticulously kept up, and we enjoyed every minute of our very comfortable room with a Baltic Sea view. But what made the Grand Hotel Heiligendamm truly grand were the wonderful people we met there. Maybe the management has been lucky with whom they've chosen to employ, maybe the employees have been lucky to have such great people to work for, probably both. We can certainly say that we were lucky and grateful to have experienced four especially memorable and really grand days there.

Not as five star as I would've liked. We weren't really informed of everything on arrival. No water stations available at the spa. The restaurant food prices are beyond ridiculous!!! For 1 or 2 nights ok, but if you stay longer like 7 nights, the restaurants will bankrupt you! Food shouldn't be that expensive. The bar NY club sandwich was very average. The burger was good. But €34 for a burger! The indoor spa was a baby and child playground splashing and screaming everyday, occupying the jacuzzi so adults couldn't relax in there. The main steam room didn't work. The room was nice maybe a little dated. Overall we enjoyed our stay but I wouldn't classify it as 5 stars.

Positives: The location of this hotel is absolutely stunning, with great facilities and beautiful, spacious rooms that exceeded our expectations. The breakfast offerings, both a la carte and buffet, were very good. The kids club is a brilliant addition, providing a kindergarten-like environment where children can spend the day with great staff and enjoy lunch.||Some negatives (not all): Having stayed at several Leading Hotels and as frequent guests of other 5-star establishments, we found numerous drawbacks at Heiligendamm. The service staff lacked a “can-do” attitude and authority, often communicating poorly among themselves. The hotel had hired a lot of teenagers for the peak season, which might be financially smart for them and could have been great for guests if they were properly trained.||During our eight-day stay, the phrase we heard most from the staff, aside from greetings, was “I’m so sorry.” So sorry for e.g.: our kid’s pasta with tomato sauce being an hour late, a salt shaker collapsing all over a main dish, bringing a club sandwich instead of the ordered dish after half an hour, and the valet leaving the front trunk (frunk) of my car open overnight in the pouring rain. This was the first thing I saw in the morning as I removed the curtains, and given that my car is quite expensive, this should be a complete catastrophe for any hotel. Well, not Grand Hotel Heiligendamm. We paid €30 for valet parking per day, and this is what they accomplished. Apologies were abundant, but solutions and suggestions of compensations were of course not.||It took us almost 30 minutes to get a drink order at the pool every day, which was absolutely ridiculous and frustrating. Additionally, there was about a 50/50 chance that you would need to call out to waiters to get service while seated. Forget the concierge; we asked for help with booking a ferry, and they asked if we had tried Google.||You meet teenagers at breakfast, reception, concierge (which is just the people at reception), lunch, and other areas throughout the day. While most are very pleasant and smiling, they lack the experience to handle situations effectively and seem unaware of what the standard of the hotel should be. Complaining to them felt like a waste of time, so at checkout I didn’t even bother. We stayed for seven nights, and there was no “How was your stay with us?” because the clerk probably didn’t know that this is a question you normally ask a guest when they’re about to leave and pay an additional several thousand euros for food, drinks, and parking.||We had hoped this could become a new summer holiday spot, but the beautiful surroundings were overshadowed by constant frustration over poor service. We observed obvious frustration from several other guests as well, every single day. This was a major letdown for a hotel that should be performing far better given its heritage and as part of Leading Hotels.||For the hotel: You need to be way, way better than this.||For potential guests: I do not recommend anyone to come here for more than two nights.