Grand Hotel Tijuana

Horrible stay. I’ve been here twice now and I definitely won’t come back. For starters I accidentally messed up my reservation and booked the wrong night. When I went to change it I was charged $124 dollar fee, and supposedly the hotel wasn’t the one who charged it. Secondly, I was celebrating my first anniversary with my wife and they couldn’t have cared less. I work in the industry (hospitality) so I know how far great service and genuine interest goes. There was barely a congrats by the front desk agent, however no amenity, and it wasn’t noted on our reservation. As for the room situation it was decent your average hotel room, but the beds were really uncomfortable as well as the pillows. There was no mini-fridge or microwave as well. Lastly, we ordered room service and their prices don’t match the menu, they automatically charge delivery fees and gratuity, which should be stated on the menu. The food was also subpar, burger was overcooked and bacon and topping seemed old and low quality, they gave me like 20 little shoestring fries. If this is one of the best hotels Tijuana has to offer I feel like the industry is just leaps beyond in terms of overall experience for guests used to staying in other countries. And look at the cake we paid $6 for, literally store bought from a store like Sorianna or calimax lol.

I loved it here!! Everyone was very helpful. I stayed on the Grand care floor and the nurses were always willing to help. I ordered room service quite a few times it was great, and with in two blocks there are more than enough places to eat or get ice cream.i stayed a week and even recovering I enjoyed myself. I highly recommend!!

Our experience with the staff was positive; they readily accommodated our request for an additional night. The staff was helpful and provided informative assistance. The on-site restaurant, Emma, offered enjoyable dining experiences with quality food and drinks. The nightly rate of approximately $137 was reasonable. While the stay was pleasant, we would suggest the addition of in-room refrigerators. Additionally, we recommend streamlining the parking payment process upon arrival. The parking fee is 20 pesos per day, and it is essential to ensure the camera captures your license plate for vehicle registration. Finally, we advise guests to utilize the "Do Not Disturb" sign to avoid morning disturbances.

We stayed on the medical floor ( Grand Care) and our stay was great. The staff was extremely friendly and helpful during our stay. I would like to call out Raul Fragozo in the plaza cafe for his pleasant demeanor and great service for daily meals. Can’t say enough good things about staff and service

Can't say enough great things. Rooms were clean, ac cold, good great and the service was out of this world. The conseirge staff is amazing!!!

Second time at this lovely hotel. Amazing and attentive staff. Great location and great amenities. The only things I wish I could have changed were the shower, it was a bit outdated and the water wasnt too hot, (but thats my personal preference), and maybe having a few more chairs on the roof terrace near the pool for some early morning sun. Everything was fantastic.

Good Stay especially the Nurse Service. HOWEVER I believe I was overcharged since I opened an open Voucher and when I checked out they didn't gave me a statement. Sent them multiple email regarding itemized billing regarding my stay but no response. I would like to stay here again but I am afraid I'll get over charged by no reason.

Very nice area of town. The rooms are nice with a great view. Plenty of shopping and restaurants within walking distance. Great spot for medical tourism. There is a bar up top with a great view. There is also a casino but who likes losing money? There is also a nice gold course out back if you're into it.