Grand Hyatt Guangzhou

I stayed at Grand Hyatt Guangzhou from October 12 to October 15, and as always, it was a wonderful experience. I’ve been staying at this hotel for many years whenever I visit Guangzhou, and it truly feels like a home away from home.||||Once again, the hotel generously upgraded me to a suite — not the first time they’ve done so, and I truly appreciate their continued thoughtfulness. The suite was spacious, comfortable, and offered a beautiful view. The room was spotless and well-maintained, just as I’ve come to expect from the Grand Hyatt.||||What makes this place so special is the staff. Many of them recognize and remember me from previous visits, which adds a warm, personal touch to every stay. Their consistent hospitality and attention to detail make all the difference.||||Thank you to the entire team for another excellent stay. I’m already looking forward to my next visit!

Very nice staff in the Hotel. A la carte restaurant have delicious food. Chief David prepared the best Beef steak that I've eated in China. Perfect done for a medium steak ordered. Employees of the restaurant are friendly and happy to provide help. The view from the Hotel it is great, situated near the most points of interest in town.

Pleasant stay in general. ||We were stuck as the city was shut down due to the Typhoon RASAGA for 72 hours. The hotel had limited food/drink supply as a lot of items were sold out/not available to order. Lounge access was limited. During cocktail hours, the lounge was packed. ||||During the Typhoon RASAGA, food/option/transportation options outside the hotel were not available, which was expected. It would have been better if the hotel provided more options for food/drink options or extend business hours of restaurants or lounges for in-house guests to wait out the storm. For the lounge access, it would be better to limit the usage time for each guest (1-hour and could return depending on vacancy) or extend the cocktail hours when food/drink options were virtually non-existent during the city shutdown.||||The bathtub is a bit too small to fit in as a full-grown adult. I hope the hotel will be able to address the issue.

We had a fantastic 3-night stay at Grand Hyatt Guangzhou. The staff went above and beyond, especially in accommodating my wife’s food allergies with safe, delicious alternatives every day. Special thanks to Susan Liang at the Club Lounge for her warm and helpful service, and to Alice Deng from F&B who personally followed up to ensure everything was perfect. Housekeeping was also top-notch — our room was always spotless and refreshed promptly. A truly thoughtful and well-run hotel. Highly recommended!

Terrible sound proofing. I have stayed in hotels in over 30 countries yet the soundproofing here has to be the worst. On 9th floor, 1am at night and all you can hear are car alarms, car horns, street traffic etc. It is impossible to get any sleep. If you want somewhere quieter they ask you to pay a substantial fee to upgrade to face the other side.

Had a wonderful stay at the Grand Hyatt. The service was excellent, the staff was friendly and professional. The room was spacious, clean, and very comfortable. I especially enjoyed the breakfast — great variety and quality. The location is perfect, and the facilities like the gym and pool were top-notch. Would definitely stay again!

During this trip to Guangzhou, I was fortunate enough to stay at your hotel with my friends. The overall experience far exceeded expectations. In particular, I would like to give special praise to the excellent service of the front desk staff, Ethan He! From the moment I stepped into the hotel, his professionalism and enthusiasm made me feel extremely warm.Ethan noticed that it was my first time staying here and took the initiative to introduce the hotel's facilities and services in detail, including breakfast times, the location of the gym, and a transportation guide for the surrounding area. He did everything in detail, allowing me to quickly get familiar with the environment. What surprised me even more was that he kindly upgraded my room for free, saying that he hoped I could have a more comfortable stay. Such details are truly touching!When checking in, Ethan's process was efficient and smooth. He was proficient in his business and completed all the procedures in just a few minutes. He also patiently answered my questions about traveling in Guangzhou. His smile is sincere. From his words, one can sense his love for work and his emphasis on guests. It was precisely because of his service that my trip in Guangzhou added a lot of joy and peace of mind.It is truly rare that your hotel can cultivate such outstanding employees. Ethan He's performance not only reflects his personal qualities, but also highlights the hotel's high-standard service concept. If I come to Guangzhou again in the future, I will definitely choose this place once more and highly recommend it to my friends!Thank you again, Ethan He and the team, for your efforts. Wish the hotel a prosperous business!

Great breakfast buffet….really enjoyed the pool/jacuzzi/cold plunge. Great amenities! Location is easy to access the Mall of the World & park.