Grand Hyatt Guangzhou

The overall experiences were great! They have a pillow menu, which I love it. Attentive service. We have the Breakfast Buffet everyday, and it was okay, with a lot of choices. We were staying for five days four nights, I figure the food was better when there's a big crowd, cause they keep refilling and cooking new food. However when it comes to less people, the chef became less attentive and kept chatting, the food quality was so so compare to all the Hyatt. And we tried the dinner buffet once for their famous Hainan chicken rice, i was shocked cause they plate their famous Hainan chicken rice next to Char SIU. The flavor had been mixing together totally not what I expected.

I stayed at the Grand Hyatt Guangzhou for four nights during my business trip. The hotel's willingness to reach out beforehand to coordinate my arrival was a plus. I was upgraded to a suite and warmly welcomed as a Globalist member. The front desk staff was helpful, polite, and professional. ||||Breakfast items rotate daily and are on par with Cantonese cuisine, showcasing the local ingredients. Overall, it was a great stay at Grand Hyatt Guangzhou. I would recommend it to anyone who loves to stay in the central location of Guangzhou!

Lets start with Hyatt's own description of what their Grand Hyatt brand intends to provide their paying guests. The following statement is taken directly from Hyatt.Com " What sets Grand Hyatt's apart is the unparallel ease and comfort you feel as you embark upon your journey. Experience superior service amidst a multicultural back drop of dramatic architecture, inventive restaurants, luxury spas and sophisticated meeting spaces" Now having stayed in Grand Hyatt's around the world ie: Shanghai, San Francisco, Huntington Beach, Shenyang, San Diego, Macao, Hong Kong, Singapore and more I believe I am qualified to in stating this Hyatt property fails to deliver on the Hyatt mission statement:-1. Check in is on the 22nd floor. room allocated was on the 10th floor hence an upward lift journey then a downward lift journey to reach the room and the reverse journey to exit the hotel!2. Clinical approach from staff to guests ie: Did not receive a "Hello, welcome back, good morning from any member of staff?3. Breakfast buffet is excellent for choices presented and quality of food. However again the brand expectation experience is failed by the general lack of hospitality fromthe staff. As a global traveller I always say good morning to the chefs and always get a good morning sir how are you today or can we cook something special for you.At the Hyatt Guangzhou I didn't even get a response. This was supplemented by what appeared to be an audit of the chefs by hotel management in suits standing overseeingthe food prep.....has this property had previous issues?? In summary not an enjoyable experience.4. Room layout / design is really poor with lots of sharp corners and top off by mini sink and counterspace.I am sure there are better hotels in Guangzhou and I for one cannot sadly recommend this underperforming Hyatt property.

During this trip to Guangzhou, I was fortunate enough to stay at your hotel with my friends. The overall experience far exceeded expectations. In particular, I would like to give special praise to the excellent service of the front desk staff, Ethan He! From the moment I stepped into the hotel, his professionalism and enthusiasm made me feel extremely warm.Ethan noticed that it was my first time staying here and took the initiative to introduce the hotel's facilities and services in detail, including breakfast times, the location of the gym, and a transportation guide for the surrounding area. He did everything in detail, allowing me to quickly get familiar with the environment. What surprised me even more was that he kindly upgraded my room for free, saying that he hoped I could have a more comfortable stay. Such details are truly touching!When checking in, Ethan's process was efficient and smooth. He was proficient in his business and completed all the procedures in just a few minutes. He also patiently answered my questions about traveling in Guangzhou. His smile is sincere. From his words, one can sense his love for work and his emphasis on guests. It was precisely because of his service that my trip in Guangzhou added a lot of joy and peace of mind.It is truly rare that your hotel can cultivate such outstanding employees. Ethan He's performance not only reflects his personal qualities, but also highlights the hotel's high-standard service concept. If I come to Guangzhou again in the future, I will definitely choose this place once more and highly recommend it to my friends!Thank you again, Ethan He and the team, for your efforts. Wish the hotel a prosperous business!

I stayed with my family during the Canton Fair, and it was a fantastic experience. The location is extremely strategic—mornings were perfect for a peaceful walk in the nearby park, and in the afternoon, we could easily find food and shop at the underground mall just a few minutes away. In the evening, I enjoyed jogging near the Guangzhou Tower, which was also within walking distance. What made it even more convenient was the hotel’s shuttle service to the Canton Fair. It saved us a lot of time and hassle.

The hotel is absolutely great! The room was massive with a nice shower and soaking tub. The bed was so comfortable and everything was impeccably clean. I felt safe the entire time. The real highlight was the breakfast buffet. Everything was so delicious and there were so many things to try!

What a great location. Convenient to the subway and the hotel was very well maintained. The breakfast buffet was phenomenal and our kids ate free, so definitely set that up when you check in. Housekeeping kept our rooms spotless and I'm so jealous coming from the states where it's not the greatest. Would definitely come back.

great place for canton fair. The hotel have shuttle to the hotel and is nearby to many great mall. Most mall have high tier food restaurant and great drinks vendors. The staff is very helpful and it is very easy to get around using china's didi services. I definitely will book again next time.