Grand Hyatt Guangzhou

Pleasant stay in general. ||We were stuck as the city was shut down due to the Typhoon RASAGA for 72 hours. The hotel had limited food/drink supply as a lot of items were sold out/not available to order. Lounge access was limited. During cocktail hours, the lounge was packed. ||||During the Typhoon RASAGA, food/option/transportation options outside the hotel were not available, which was expected. It would have been better if the hotel provided more options for food/drink options or extend business hours of restaurants or lounges for in-house guests to wait out the storm. For the lounge access, it would be better to limit the usage time for each guest (1-hour and could return depending on vacancy) or extend the cocktail hours when food/drink options were virtually non-existent during the city shutdown.||||The bathtub is a bit too small to fit in as a full-grown adult. I hope the hotel will be able to address the issue.

Very nice staff in the Hotel. A la carte restaurant have delicious food. Chief David prepared the best Beef steak that I've eated in China. Perfect done for a medium steak ordered. Employees of the restaurant are friendly and happy to provide help. The view from the Hotel it is great, situated near the most points of interest in town.

Had a wonderful stay at the Grand Hyatt. The service was excellent, the staff was friendly and professional. The room was spacious, clean, and very comfortable. I especially enjoyed the breakfast — great variety and quality. The location is perfect, and the facilities like the gym and pool were top-notch. Would definitely stay again!

We had a fantastic 3-night stay at Grand Hyatt Guangzhou. The staff went above and beyond, especially in accommodating my wife’s food allergies with safe, delicious alternatives every day. Special thanks to Susan Liang at the Club Lounge for her warm and helpful service, and to Alice Deng from F&B who personally followed up to ensure everything was perfect. Housekeeping was also top-notch — our room was always spotless and refreshed promptly. A truly thoughtful and well-run hotel. Highly recommended!

Centrally located and close to many scenic spots and attractions; however, shops with local flavor are lacking closeby. The room with a king bed was spacious but the furnishings need updating.

The overall experiences were great! They have a pillow menu, which I love it. Attentive service. We have the Breakfast Buffet everyday, and it was okay, with a lot of choices. We were staying for five days four nights, I figure the food was better when there's a big crowd, cause they keep refilling and cooking new food. However when it comes to less people, the chef became less attentive and kept chatting, the food quality was so so compare to all the Hyatt. And we tried the dinner buffet once for their famous Hainan chicken rice, i was shocked cause they plate their famous Hainan chicken rice next to Char SIU. The flavor had been mixing together totally not what I expected.

I stayed at the Grand Hyatt Guangzhou for four nights during my business trip. The hotel's willingness to reach out beforehand to coordinate my arrival was a plus. I was upgraded to a suite and warmly welcomed as a Globalist member. The front desk staff was helpful, polite, and professional. ||||Breakfast items rotate daily and are on par with Cantonese cuisine, showcasing the local ingredients. Overall, it was a great stay at Grand Hyatt Guangzhou. I would recommend it to anyone who loves to stay in the central location of Guangzhou!

Lets start with Hyatt's own description of what their Grand Hyatt brand intends to provide their paying guests. The following statement is taken directly from Hyatt.Com " What sets Grand Hyatt's apart is the unparallel ease and comfort you feel as you embark upon your journey. Experience superior service amidst a multicultural back drop of dramatic architecture, inventive restaurants, luxury spas and sophisticated meeting spaces" Now having stayed in Grand Hyatt's around the world ie: Shanghai, San Francisco, Huntington Beach, Shenyang, San Diego, Macao, Hong Kong, Singapore and more I believe I am qualified to in stating this Hyatt property fails to deliver on the Hyatt mission statement:-1. Check in is on the 22nd floor. room allocated was on the 10th floor hence an upward lift journey then a downward lift journey to reach the room and the reverse journey to exit the hotel!2. Clinical approach from staff to guests ie: Did not receive a "Hello, welcome back, good morning from any member of staff?3. Breakfast buffet is excellent for choices presented and quality of food. However again the brand expectation experience is failed by the general lack of hospitality fromthe staff. As a global traveller I always say good morning to the chefs and always get a good morning sir how are you today or can we cook something special for you.At the Hyatt Guangzhou I didn't even get a response. This was supplemented by what appeared to be an audit of the chefs by hotel management in suits standing overseeingthe food prep.....has this property had previous issues?? In summary not an enjoyable experience.4. Room layout / design is really poor with lots of sharp corners and top off by mini sink and counterspace.I am sure there are better hotels in Guangzhou and I for one cannot sadly recommend this underperforming Hyatt property.