Grand Hyatt Hangzhou

This was my first time traveling with my family. The hotel was excellent, and the environment was wonderful. The lake view was beautiful. The front desk attendant, Du Qianqian, was very helpful and helpful with the introductions. I'll definitely stay at the Grand Hyatt again next time I'm in Hangzhou.

Good location next to the lake and shopping mall, the grand lounge something offers free breakfast (substantial) and free afternoon tea if you book the right kind of room. The Nespresso professional coffee machine was very good. It makes better micro foam than most normal coffee shops. The hotel feels a bit dated and the plumbing could be improved, but not a major issue.

Great location, wonderful room. Club lounge has a great terrace with amazing views of the West Lake. Staff in the lounge were helpful and friendly. Would recommend to others visiting Hangzhou!

hotel is nice and posh, location is good, right beside many luxury malls and the west lake. of course I had the west lake view from the room. minus one star because the rooms had smoking smell. the previous guest smoked in the room and they couldn't remove the smell. they changed another room for me and it had smoke smell also. the hotel should seriously enforce the no smoking rule. I had a small kid with me and it's irritating to be sleeping in the room full of cigarette lingering smell. now my bags and clothes all smelt of cigarettes too. staffs all over the hotel were nice and professional so l won't fault them on that. Would like to compliment this staff, Ranking, who also helped me to booked impression west lake performance when I had difficulty.

I had a wonderful stay at the Hangzhou Hyatt Hotel. The location is excellent—conveniently close to West Lake and major attractions. The rooms were spacious, clean, and well-appointed, with stunning views and thoughtful amenities. Service was top-notch; staff were professional, friendly, and attentive to every detail. The breakfast buffet offered a great variety of both Western and local options. Overall, a seamless and comfortable experience—highly recommended for both business and leisure travelers.

The hotel is perfectly located on West Lake, right by the famous lake light fountain display and street stalls. Also in easy reach of commercial shopping area, including international designer brands. The reception and lobby area is vast and beautifully set out with plenty of comfy sofas, plus pastry stall, cafe and bar (behind the antique door). We stayed in a River View Twin Room on 7th floor and had amazing views of the lake. The room was spacious with sofa and table area. The bathroom had a bath, single sink, and plenty of space for toiletries. The smart toilet and shower were each in their own cubicle, making it easy for privacy. The free swimming pool was a nice addition and not busy at all. We even got to use the jacuzzi in the spa as it was empty. Just remember to bring your swimming cap as it's mandatory for the pool! The highlight is the breakfast buffet....a vast array of stations with western and Eastern dishes, freshly made and plenty of cakes and fruit. Really fantastic quality and taste. As we had upgraded to Club status, we also had access to the 8th floor roof top which is brilliant for more sights of the lake, plus you get arrival snacks and drinks, and nightly happy hour for 2hrs. Do not miss this as it's not just drinks and alcohol - food is also included and it was enough for us as our dinner. Overall, we couldn't fault anything with this hotel. It was perfect for our 2-night stay for sightseeing Hangzhou.

Perfect location right at the lake front, making lakeside activities very convenient. The nightly music fountain show is just infront. Plentiful shopping at InTime malls just next to it and the Wulin night market 10” walk away. If you book the Club room with access to the Grand club, afternoon tea and happy hour is included. The spread of food during happy hour is so plentiful you can skip dinner after that. Service from the staff is friendly and attentive. Special commendation to 嘻嘻 , a service staff who went above and beyond his duties. He booked the Impression Hangzhou tickets for me using his own money and only expect reimbursement much later. A highly recommended hotel.

It has been third time i stayed at Grand Hyatt Hangzhou, as always it would be my first option to stay as everything is great with this hotel and the staffs specially Rona Bao at reception who helped a lot, totally recommended if you want to have great stay