"How did it strike you on arrival?The Grand Hyatt makes a strong first impression: As the bellhops open the glass doors and relieves you of your luggage, you’ll step into a three-story marble atrium with several desks at attention and classical music wafting through the air.
Nice. What’s the crowd like?This is an ideal location for business travelers—connected to the Hong Kong Convention and Exhibition Centre and right across the street from a collection of government offices. It is also a walking advertisement for Ralph Lauren. Keep an eye out for guests in tuxedos and gowns, heading to the ballroom for a gala.
The good stuff: Tell us about your room.Renovated in 2016, the 524 rooms and suites combine contemporary style with Asian design elements. See the latticed-looking doorway, Chinese silk screens on the walls, and sleek furniture in muted tones. Every room comes with a Nespresso machine, online check-in and floor-to-ceiling windows, though you’ll need to request a “View” room if you’d like to admire the harbor. It's worth the upgrade: The gorgeous view showcases Victoria Harbour from the east, which means you’ll be perfectly positioned to watch the sun dip into the water at the end of the day.
We’re craving some deep, restorative sleep. They got us?The Hyatt’s 13-inch-thick Sealy Posturepedic beds will feel like home to frequent travelers and newcomers alike. The 250-thread-count linens and down duvet mattress amp up the comfort.
How about the little things, like mini bar, or shower goodies. Any of that find its way into your suitcase?Inside the safe, we found a convenient jewelry tray that made it easy to keep track of our valuables. We also loved the design of the mini bar—you slide it open like a drawer, rather than a fridge, so it’s easy to see the gourmet offerings.
Please tell us the bathroom won’t let us down.The rooms appear bigger than they are thanks to a glass-enclosed bathroom, where you can enjoy the view from a standalone tub.
Maybe the most important topic of all: Wi-Fi. What’s the word?Free Wi-Fi all day, every day.
Room service: Worth it?The in-room dining menu offers a taste of every kitchen—from Chinese to Japanese, European and more. We were most attracted to the western comfort foods (like burgers and pasta) as well as the “Hong Kong Flavors” page, where we found the hotel’s signature Hainan chicken rice and Hong Kong-style shrimp wonton noodles.
Staff: If you could award one a trophy, who gets it, and why?We celebrated an anniversary at recently refurbished Tiffin, on the mezzanine floor. The extensive evening buffet overflows with freshly steamed lobsters, cheese platters, oysters, and beef Wellington. As we were winding down, the restaurant manager surprised us with a raspberry chocolate cake.
Anything stand out about other services and features? Whether it’s childcare, gyms, spas, even parking—whatever stuck with you.Travelers and locals equally love the dining options at the Grand Hyatt Hong Kong. There is the excellent Grand Hyatt Steakhouse; award-winning One Harbour Road, serving traditional Cantonese cuisine; Kaetsu and The Teppanroom, both serving Japanese; Tiffin, a classic and comprehensive European buffet; Grissini, an Italian favorite; and the recently renovated Grand Cafe, with harbor views and all-day dining. We’d also recommend popping into the Parisian Champagne Bar, which has one of the largest bubbly menus in Hong Kong, as well as live jazz, freshly shucked oysters, and caviar. Another of the hotel's attractions is the enormous wellness center, pool, and spa floor. The spa is known for its minimalist, Japanese-style suites; the heated outdoor pool stretches for 82 feet—ideal for lap swimmers.
What was most memorable—or heartbreaking—about your stay?The Grand Hyatt has much to recommend it—the classic marble lobby, live music, prime dining options, warm service, and smartly designed rooms. For business travelers, the location and 22-plus event and meeting venues are also major selling points.
Bottom line: worth it, and why?Combining the efficiency of a business hotel with the indulgences of a resort, the Grand Hyatt is a well-oiled machine in the Wan Chai district." - Kate Springer
