Grand Hyatt Hong Kong

Check-in was quick but short on helpful information. The staff member did not direct us to the elevators and provided some incorrect information about hotel amenities, due to language limitations. Accurate details were available on a printed handout. The club lounge was great. Enjoyed both breakfast and dinner there. Food was great, the lounge staff were very friendly and attentive. The room was fine. Is "grand" in the sense that it feels outdated. For a fresher experience of grandeur with first-rate service at similar price point, I would opt for the St. Regis down the street. At checkout, staff assisting with a taxi assured us the driver would accept payment by Octopus Card. This turned out to be incorrect, as the driver accepted cash only. I had to withdraw cash at an airport ATM, then go back to pay the taxi driver. That added unnecessary stress and time to our departure. Thankfully, we made our flight, but is still an example of how lack of attention to detail on the part of the hotel staff could lead to potentially disruptive consequences for guests. Re location: Entrances are on slopes with cobble stones, located 10 minutes to MTR. So not ideal for walkability, compared to other hotels in the area. However, it's hands-down the most convenient option for access to the Convention Centre.

The room provided was amazing, staff here were very attentive to our needs, everyone was polite and respectful. I HIGHLY suggest adding in lounge service their evening and morning meals were excellent. One of my favorite hotels so far.

The room was spacious, quiet, and very clean, with a comfortable bed and a large bathroom that felt premium. Service was very good throughout the stay. That said, the overall design feels a bit outdated, especially compared to newer luxury hotels. Some areas could really benefit from a modern refresh. Still, the service, comfort, and location make it a solid 5-star choice in Hong Kong.

This was my second stay at the Grand Hyatt Hong Kong, and it was not a disappointment. We chose this hotel for the view of the New Year’s Eve fireworks. Although the fireworks were ultimately canceled, we understood the circumstances. The Grand Hyatt Hong Kong thoughtfully arranged champagne in the lobby for guests to welcome the New Year. Despite the hotel being fully booked, the staff’s service remained exceptional. We enjoyed a wonderful feast at the Grand Café buffet on New Year’s Eve and welcomed the New Year with friends, family, and fellow guests in the lobby. It was a festive and memorable occasion. Thank you to the Grand Hyatt Hong Kong for such a memorable farewell to 2025 and a warm welcome to 2026.

Despite it being a very busy season (New Years) I was upgraded as a Globalist to a club level room for my 6 night stay which was very much appreciated.||The Grand Hyatt lounge in Hong Kong is my favorite across World of Hyatt and I have been to countless Hyatt lounges. Food is plentiful and delicious with great variety during the dinner happy hour from 5:30-7:30 pm each night. And the free flow alcohol drinks are served generously, or you have the option to serve your own. The atmosphere is relaxing and comfortable and has a killer view.||I was given great service in the lounge. It was quite crowded due to the holiday but I was repeatedly impressed with how quickly the staff cleared tables and seated the next guest. They even served champagne to those who had to endure a brief wait to be seated. ||Housekeeping, front desk, and concierge all performed well and we took advantage of all these. Hotel is in a perfect location and getting in and out was a breeze. ||I will definitely be back. I wouldn’t stay anywhere else in Hong Kong.

Magnificent harbour view. Friendly service. Delicious food. Excellent accessibility. Above all, the thoughtful care from Amy Roh of the Guest Experience Team moved us and helped us wrap up our trip perfectly. Korean travelers should make sure to find her. My initial uncomfortable impression of Hong Kong completely vanished thanks to her kind tone and hospitality. Thank you. We plan to stay here again on our next Hong Kong trip.

Excellent service, i book this hotel for Christmas Vacation with my small family, had a very pleasant stay and all the staff are very nice and helpful from we checked in until we checked out. We had a very beautiful views of Victoria Harbour from our room. The location is perfect, there are 2 MTR Stations nearby, taxi also readily available. The breakfast was excellent, we had fabulous breakfast on our visit and there are other restaurants also. Thank you Grand Hyatt HK 👍🏻

Dear Sir or Madam, I stayed at your hotel last night and would like to share my experience. The hotel is very well located, the rooms offer beautiful views, and the facilities especially the swimming pool are very pleasant and well heated. Everything suggested that the weekend would be perfect. Unfortunately, the night was absolutely deplorable. The room next to ours was occupied by newlyweds and all of their guests, and in the middle of the night we were woken up by loud party noises: laughter, shouting, doors slamming, and excessive alcohol-related behavior. We tried to speak with them during the night to calm the situation, but without any success. No member of the hotel staff intervened or came to check the situation throughout the night, even though the staff had been informed and was fully aware of the disturbance. In the morning, I reported this very unpleasant experience, hoping for a commercial gesture. The receptionist simply told us that our name would be noted so that, during a future stay, we could be assigned a “quiet” room. For a hotel of Hyatt’s standing, I find this response extremely insufficient and disappointing. This experience seriously impacted our stay and does not reflect the level of service one would expect from Hyatt

The last time I stayed at the Grand Hyatt Hong was over 10 years ago and it was a 5 star experience. I took my family this time to enjoy the stay and view over Christmas holidays. The service, Grand Hyatt quality, staff and hotel haven't changed one bit. Everything about the stay was perfect. The fantastic views, to the helpful staff who brought all our luggage to our room and it was a lot of suitcases as we were only staying a couple of nights before flying back to the U.S. it was the last leg of our Asia tour so we had amassed quite a lot of souvenirs and shopping to bring home. The views from our room were spectacular! Especially during the golden hour where Hong Kong bay just seems to light up and glow. We took every opportunity we could to take in the views. I called the concierge desk to ask for help getting reservations to a restaurant I wanted to take my family. After many attempts, they couldn't connect with the restaurant, but they gave us 2-3 other options where I could go for dinner and they made the reservations for me. The dinner was perfect and we enjoyed the food. We hired the Grand Hyatt airport limousine van to take us to Hong Kong airport. The service was above and beyond. When we pulled up to the airport terminal there were two Hyatt staff members waiting for our arrival with two baggage carts. Once the van pulled up they unloaded our luggage and pushed the carts behind us to follow us to the check in counter and unloaded everything for us there.It was seamless and smooth to check in. We had a perfect stay there and can't wait to go back again!

For over 15 years the service, food and elegance has remained intact. Prices are far more reasonable than but you must remember that in Asia, Hyatt a luxury brand and is 4-5 stars. Rooms recently renovated. Steakhouse still one of the best in HK. I haven't been here for 8 years and it's better than before. Stunning views, great location and and a staff that rivals any hotel I've stayed in for 3x the money. Breakfast buffet is stunning and often included in room prices. Outdoor pool Area is stunning. I don't care what's the cool new spot, the old guard can be counted on and I'll never stay anywhere else. One of the best run hotels in the world and certainly the crown jewel of Hyatt, along with the Park Hyatt in a Tokyo.

Breathtaking property situated next to the HK Convention Center in Wan Chai, this is probably of my favorite Hyatt Properties in Asia. Nestled in a prime location on HK Island, this isn't exactly the easiest to stroll onto if you're taking the MTR, so be prepared to haul your luggage to get here if you're not arriving by car. The view from the higher floors are amazing during the daytime and nighttime, and the walls are thick so you'll definitely have some privacy *wink wink* The lobby is quite Grand, with marbled and some carpeting flooring that exudes a grandiose welcome or farewell, upon entry or exit, respectively. We enjoyed our one night stay here, and were welcomed with some fruit and champagne to celebrate. The rooms are spacious and the bathroom is spectacular with a separate tub and a spacious shower for ultimate luxury. Definitely on par with what you'd expect from a Park Hyatt, such as the PH Saigon. The grand king bed was extremely comfortable, to the point where we fell asleep early shortly after laying down! Access to the Grand Club lounge was great for appetizers/snacks during the daytime, while the morning breakfast spread was quite extensive. We may indulged a bit too much for breakfast, but I highly recommend checking it out if you're staying here as an Explorist or Globalist. Cheers to my ridiculously awesome dumpling bae for arranging this for our last night abroad before jetting back to the stateside!

Grand Hyatt was a beautiful hotel! Stayed here for free when I used my Hyatt Credit Card free nights! I recommend getting the card if you plan on going overseas, 2 free nights and no transaction fees! The hotel itself larger then life and the decor is amazing. It was a luxury to stay here. The rooms were clean, large, and really comfortable. They provide free water bottles throughout the day which was great. The provide a cellphone with unlimited data all over Hong Kong for free! Such an awesome amenity. Service and concierge were very friendly and helpful. The spoke really good english. A lot of restaurants and bars throughout the hotel. Located by the shore and walking distance to the ferry if you want to go to Kowloon. Had a great time here and would stay again!

We stopped by here for the famous hainanese chicken for lunch and the hotel is breathtaking! It's one of the most elegant grand hyatt's I've seen and I'm making plans to stay here next time we're in hong kong. As for the food - the hainanese chicken is famous for a good reason. It's one of the best I've had in Hong kong (which are in general better than the ones in the states unsurprisingly). It's priced fairly well too. The restaurant wasn't too crowded on a weekday for lunch so if you happen in the area you won't regretting enjoying a meal here.

From the moment I arrived till the hour in left this hotel is five star all the way. The suite I had was perfection and the staff could not have been better. Not only will I stay here again but I have already told many of my fellow travelers to stay here. Its defiantly worth the money.

This hotel was wonderful. Amazing customer service, great restaurants, nice view. Stayed for a week for business and was impressed. Room was beautiful, I would highly recommend! Love that you could lower the blinds down to close off the bathroom or keep it open. Conveniently attached to the convention center as well.

Truly a grand hotel in a great location. Great views from the harbor facing rooms, especially at night. The lobby, expansive and soaring with gorgeous marble columns, exudes luxury. Visiting during the holiday season, I was treated to beautiful Christmas decorations, including an impossibly large tree next to the stairs. The rooms are rather large and tastefully decorated in muted tones. Bed and linens are as comfortable as they appear, and sleep is certain once the full blackout shades are drawn...once you figure out the somewhat complicated switch panel. The breakfast buffet is top-quality, with extensive selections from both Western and various Asian cuisines. Although a bit pricey (~$40USD), it's certainly a great way to start the day. One thing about the jazz bar on the ground floor (Champagne Bar.) I noticed that there were a couple of, um, "working girls" hanging. One with a client, the other on the lookout. I understand that the hotel is located in the Wan Chai neighborhood, notorious for prostitution, but thought that this hotel would be exempt. All in all, a great hotel choice in a city full of top-notch options.

Upon arrival in Hong Kong, we checked into the Grand Hyatt where our room was located on the 31st floor (Grand Club level).  We enjoyed the hotel for 3 days. The Grand Club offers a nice breakfast spread ( you can even have things cooked to order) and a lovely evening reception with cocktails and appetizers.  Even better than the food was the excellent service by the staff there.   They truly went out of their way to make guests feel special.

The Grand Hyatt has: * Large, comfortable rooms * Plush beds * Electronically controlled true blackout curtains (you don't realize how big of a deal this is until you experience them) * A very nice bathroom with a large soaking tub * A gorgeous view * A breakfast buffet that is the height of class and is truly delicious * A fantastic jazz band in the lounge * A truly comprehensive fitness center * Spa and sauna * And so, so much more... Every detail here seems to make your life better and more relaxed during your stay. It feels like they are one step ahead of anything you need. I would love the chance to stay here again.

One of the best hotel rooms ever, and a truly cordial and welcoming staff. Really enjoyed the club level service. Front desk was very helpful. Very efficient taxi servicing. The only downside is the location, which is great for conventions, but difficult to walk to transportation due to the multi-level nature of the city and major construction. When the construction is complete access to the MTR should be much improved.

If I could, I would rate the Grand Hyatt as 4 1/2 stars. We landed late at night on New Year's, and were really tired from our flight to Hong Kong. Once we arrived at the hotel, however, we were greeted with friendly and efficient service. Since it was the holiday season, we wanted a view. We were given the choice to upgrade to a remodeled room, a view room, or a remodeled view room. We just opted for the view room, and were led to a huge room on the 31st floor with an incredible view of the harbour. To be honest, the only thing that wasn't remodeled was the bathroom: while clean and big, it was definitely dated (unless you are into gold fixtures and black stone). With the view room, we got a front row seat to the fireworks the next night, so the upgrade definitely paid off. While the view was great, the service was great as well. With the hustle and bustle of Hong Kong outside, it was nice to head back to the hotel to be greeted in a friendly and helpful manner each time. In addition, the location is pretty convenient: we walked to the MTR station often, which was about 10 minutes away. If you are looking for a nice hotel in the middle of everything, you should definitely consider the Grand Hyatt,

Fancy a three hour brunch on the roof terrace of a swanky hotel? Look no further. A friend who lives in HK arranged for a group of 10 of us to dine here one Sunday (it's very popular so be sure to book well in advance). The setting is fairly impressive, located in the centre of a lush garden by the hotel's pool - so expect there to be hotel guests lazing around in their swimwear whilst you eat! The weekend brunch and barbecue buffet includes a large range of salads, grilled meats and seafood, plus mouth-watering desserts - you're truly spoilt for choice. Oh, did I forget to mention the unlimited sparkling wine or Mimosas that are regularly topped up? (Albeit at a HK$198 supplement). The price for the brunch is HK$568 per adult and HK$269 per child. All in all it was a lovely way to spend a lazy day chatting and eating with friends. Would recommend.

Definitely a five star hotel. The attention to detail is amazing. We've stayed here twice and loved both stays. The location is great - everything is walkable but bring good shoes. Friendly staff who was very attentive and eager to make our stay the best. We used the horizon club and had some really great food with a good selection of both western and Chinese foods. Weather kept us for the pool but it looked lovely. You can't beat the harbor views. They are stunning.

We arrived at the Grand Hyatt Hong Kong shortly after 6:30 PM. The lobby is expansive with two sweeping staircases on each side of the lobby. Check-in was efficient with all benefits clearly explained. I was informed that I could take breakfast either in the Club Lounge or in the Grand Café Restaurant. I had used a Diamond Suite Upgrade for the stay, and was escorted to the room by the front desk associate. I had inquired about getting a suite in one of the newly renovated rooms, but that was unavailable. Upon entering the room these is a hallway with a dresser on the right that holds a stereo, coffee maker and several bottles of water. The living room contains a sofa, small coffee table and lounge chair with ottoman. There is a flat screen TV with DVD player. There was a bowl of fruit containing a banana, a couple of oranges and plums, and a dragon fruit. There was also a welcome amenity consisting of a bottle of wine, pistachios and some dried apricots. The view from the room is spectacular and partial view of Victoria Harbor can be seen. The bedroom was large with a nightstand on each side of the bed. The hotel provides in room adapters which is very convenient in case you forget to bring one. There is another flat screen TV along with a small desk in the bedroom. A small jar of cookies was on the desk. There were letters outlining the Grand Club hours, along with another letter informing guests of the ongoing renovations. There is a walk-in closet which has a dresser, shelf for luggage, portable luggage rack, ironing board, slippers and robes. The bathroom is adorned in black marble with gold fixtures, and multiple mirrors. It reminds me of a cross between "Enter the Dragon" and a room from Caesar's Palace in the 1990's. There is a single sink with a fair amount of counter space. The shower is a little hidden in the corner behind the bathroom door. There is a separate tub which is on the smaller side. The room smelled very musty, as if there was a massive water leak in the room at some point and felt slightly damp to the touch. The carpet also looked as if there were water stains. I called down to the front desk and informed them of my concern. The housekeeping manager arrived and said that the carpet was dry, and the look of the carpet was normal. An assistant manager also inspected the room, and he also stated that the carpet was dry and that the look of the carpet was normal. He did offer to send up another air purifier however, which sort of indicated to me that they did acknowledge that there was something "off" with the room but didn't want to say so outright. We arrived at the Grand Club just as they were about to close for the evening. Offerings were sparse and included salad, cold cuts, vegetables, hummus (which was not very good), fruit and a couple of desserts. We opted to have breakfast in the Grand Café. The buffet selection is expansive and includes Asian options, a noodle bar, a cooked to order egg station which also includes the option of having pancakes or waffles, salads, cereal, yogurt, breads, pastries, fruit and a made to order juice bar. Service in the restaurant was fairly slow, as drinks were not refilled frequently. The Grand Hyatt Hong Kong is a very nice hotel, and once all of the rooms are renovated will be a large improvement. All employees were very friendly and helpful. Service in the restaurant could improve. The major downside to the hotel is its location in that nothing is really within walking distance, and the nearest subway station is about 10 minutes away.

Note: this review is for the afternoon tea. This hotel is absolutely gorgeous! A little outdated but gorgeous in a classic way nonetheless. I would rate this 4.5 stars if that were possible. Although my boyfriend and I were staying at the Renaissance just a few blocks away, my best friend picked me up to take me to the Grand Hyatt for my first high tea. Everything about it was made for Instagram. They have this crazy waffle bar in the back where a chef makes a warm belgian waffle for you and tops it with your choice of ice cream (I got strawberry and mango). There's also a gorgeous selection of chocolate, fruits, and cakes that come with your tea set as well and don't even get me started on the actual tea display. My best friend paid roughly $40 USD a person for us. This is probably one of the most gorgeous settings for afternoon tea as well with huge wall to ceiling windows overlooking part of the harbor. I'm docking a few points down for service because they could have been better but overall, I'd love to come back here in a heart beat.

Holy mother of all things good in this world. When you think of the Hong Kong experience where you have an epic view of the harbor and of the city skyline. This is it. You end up paying for that view, but it definitely is worth it for the experience. It features large comfortable rooms, stellar service and the amazing harbor views. The grand staircase that greets you is reason enough to stop by for a cocktail. It greets you and almost says "welcome home." The large rooms are well appointed and filled with modern decor with small Asian twists that bring a special touch. However it is the large floor to ceiling windows that give you that panoramic view which makes an already large room, even larger. Service is legendary here and is what brings it to another level. The house staff were helpful and incredibly pleasant. They clearly know how to please and were very knowledgeable and helpful, especially when it came to finding new things about Hong Kong and the neighborhood. Its location is in the middle of the center of Hong Kong and adjacent to the convention center, however it can be a bit of a challenge when it comes to the subway. Its close, but not quite.

What a beautiful property with top notch service! Celebrated my birthday here and they sent us an amazingly delicious box of chocolate truffles. Small touches like that really make this hotel worthy of its 5-stars. Our room was spacious and updated, with floor to ceiling windows overlooking the water. As diamond members, we enjoyed the breakfast and cocktail hour daily. The dim sum coming out of the hotel kitchen is superb. Actually, EVERYTHING coming out of the hotel kitchen is absolutely delicious-- everything! From the cappuccinos, to the Cantonese cuisine, to American, it was all delicious delicious! We had a quick meal at the Shangri-La during our trip and the food there was barely edible. I get that most of this review is about food but that's what is most important to some of us ;)

Proximity to the convention center made the Grand Hyatt a logical choice. Hyatt hotels are usually pretty nice...but wow. It a a beautiful hotel with top notch staff who take very good care of their guests. I upgraded to a Harbor view room (fantastic view!) and also opted for the Club access. Both were completely worth it. The room was a good size, very clean and modern. I would stay here again if I find myself in Hong Kong again in the future.

The best hotel in Wanchai. Located close to the MTR, close to the Ferry and within distance to Central. Absolutely beautiful and outstanding service. Beautiful room overlooking the harbor, stunning amenities (perfect gym!) and some of the best room service I've ever had. The staff was very helpful and always available to answer questions or assist. I was there on business for 7 days and never had an issue getting somewhere, making copies, using the facilities or reserving dining reservations or a car. Highly recommend. You definitely get what you pay for. Also, connects to the convention center for easy access!! Besides the renaissance hotel, all others are more than a 10 min walk!

A truly wonderful stay. We used a diamond member suite upgrade, and the view overlooking Victoria Harbour and the skyline was worth every penny. Breakfast buffet was also absolutely worth it. A made to order omelet and noodle bar, various dim sum, Indian cuisine, and of course, the traditional Western breakfast with bacon, eggs, sausage and pastries. The lounge's happy hour was self-service which is always nice and the selection was wonderful. It also has great views and was typically very crowded. Get there early for a window seat. I really enjoyed our stay here, but the hotel is a little out of the way. It took us about 20 minutes to walk to the Star Ferry, but this will probably be a lot quicker once the waterfront construction is complete. Also as an FYI: you can't actually see the Symphony of Lights from this side of the harbour, so no watching from the comfort of your room. We could just faintly see a few flashing beams.. you need to cross the harbour to see the lights... My absolute favorite feature of our stay was that they provided us with a complimentary smart phone. It included all local calls, and while we already had wireless service since we use Google Fi, it was nice to have the ability to look up maps and google things when we typically would not have wifi or service. I am not sure if the phone comes with all rooms, or only for diamond members, or only for suites. Would not hesitate to stay here again!

A great location for my first time in HK! The staff is amazing at every step along the way from check-in to check-out! The room is very comfortable and the Views are spectacular! I enjoyed the pool area with everything you could want- it was open early and closed late and the very well equipped gym is open 24hrs. I loved the fresh flowers in the lobby and the green plants though out the common areas. Thank you for a great stay-you made this trip even better!!

I came to this Hyatt as part of my business trip to attend the Hong Kong Fair. This hotel is right next to the convention center, which makes it along with the Renaissance nearby the most convenient hotel for conference attendees. The restaurant is decent, but price is quite steep to eat within the restaurant. Instead right around the convention center, there are quite a few good eats for more local prices. But for this Hyatt, service is great and rooms are large. Can't complain if you are here for business travel :).

I would only choose to stay here over the Hyatt Regency TST if you have Diamond Status with Hyatt. The closest MTR station is Wanchai exit A or C. and then it's still a trek up and down overpasses for about 10 minutes. The cab line here is insane madness at times and poorly manned during peak hours. The bellboy is usually occupied and isn't paying attention fully. The check in desk was relatively smooth and we were promptly upgraded to a suite facing the harbor - gorgeous newly renovated rooms. Dark rich woods and modern furnishings. The breakfast amenity they allowed for Diamond was either full breakfast buffet downstairs or the lounge breakfast. We chose to eat mostly at the buffet - far better than the lounge. We got to enjoy the Canapes each afternoon, pretty tasty and the staff is efficient there. Very friendly as well. I defnitely can't say the same of the rep that I had during Check out- she was not knowledgable about Hyatt's program - misinformed us and I already knew - but was in a rush to cab to the airport. Good thing there is a Diamond hotline and they were able to fix it. We also lost an ATM card on the second floor and the manager was able to find out that the machine had suckered it up- good job on that! the clientele here though are pricks. they all think they're better than the next - not including myself of course. but whatever i didn't allow that to be a damper on my trip. Good try, but Hyatt Regency TST's location is far more convenient.