Grand Hyatt Nashville

My wife and I stayed for a 3 night visit to Nashvillle. The location is great. We walked everyplace except the Grand Ole Opry. On the corner of 8th and Broadway, we were a short walk down to the honky tonks. ||||The staff at the Hyatt were super accomodating. Every request was met with a smile. Overall, the staff was outstanding. Our thanks to Caleb R (front desk) Ron (concierge) Edward (Grand Lounge, evening) and JD (Grand Lounge, breakfast). The offerings in the Grand Lounge made the stay even better. A good breakfast buffet and hors d'oeurves in the evening ! ||||I would definitely stay here again.

Wonderful responsive staff. Very friendly, genuine. Room exceeded my expectations and the view from the 14th floor was good. I would recommend! Very close walk to lower Broadway…about 5-7 minutes. Lobby was nice, clean, and spacious. Will consider this location first when I return.

The Hotel is a whole experience. From The valet, bellman, reception and to the waitresses at the Lou/were phenomenal. When we stay in Nashville it’s always the Grand Hyatt. When you enter the hotel it smells so pleasant not overbearing. The room was so clean. Everyone was well dressed and groomed. They were polite. There were a lot of people to check in upon our arrival Saturday 9-21 But the check in process was fast and flawless.

Room was very clean and comfortable. This was my first trip to Nashville and I enjoyed the stay in this hotel. The meeting rooms were easily accessible and easy to find. The conference set up was nice and comfortable. I totally enjoyed the experience.

We loved our stay at the Hyatt Grand!|The hotel is located a few mins from the bar scene on Broadway. We highly recommend the rooftop bar and pool. The views at both locations are amazing. During this stay, we had a grand corner suite and access to the Grand Club Lounge. We would highly recommend the suite and lounge. Ask the concierge about the "Red Phone Both" (it's a hidden speakeasy) one block from the hotel. We had a wonderful stay.

I was expecting a bit more for the price. It's a nice place, but I won't be back. Service is phenomenal, and the beds are exceptionally comfy. Coffee machine in the room didn't work, there are no complimentary or charged beverages in the room, and if you don't upgrade to a certain view then even top floors have bad vews. Overall, it was a good experience, just not as much as I had hoped for given the price tag.

Great location, friendly and helpful staff, and gorgeous hotel. We were able to check in early and our room was very clean. The valet service was fast and had our vehicle available as soon as we needed it. You couldn’t beat the location and the view from the rooftop bar was amazing. Would love to stay here again in the future.

The Grand Hyatt Nashville is a great property. My wife and I were there for a conference. The hotel is on Broadway and just a short walk from all the activity. When we walked in the staff checking us in was super friendly which was an awesome way to begin our stay. The food as a part of the convention was the best hotel food I've ever had. The room was spacious, clean, and comfortable. We look forward to coming back.

The hotel is beautiful and trendy. The lobby is stunning, when you enter you stop and just stare at everything. The employees were friendly, professional and very welcoming. The roof top bar is one of the best views in town. The bartenders were fun, talkative and did their job well. The room was amazing, furniture top end and the views incredible. Make sure to add vip access for complimentary breakfast, drinks and dinner. I was very impressed with hotel overall. I didn't have a single issue, the gym, the bars and the pool were just great. This is a 5 star hotel....worth every dime.

I stayed here as part of a conference. Meaning my expectations for business travel were a little higher than my personal travel. This was a Saturday through Wednesday. The good: 1) Location: location is GREAT. Walking distance to almost everything you need to see in the area. 2) Lobby: the lobby was beautiful and concierge was fully staffed. Everyone was friendly and helpful. 3) Pool: the pool is nice with GREAT views. The ok: 1) Food: I mostly ate conference food which is sometimes a different caterer and that wasn't anything special. As for the room service meals, they were decent but sometimes missing condiments. 2) Cleanliness: I would say for a newer hotel, the rooms should be cleaner in detailed spots. I didn't feel unclean by any means. Specifically the grout tile in the bathroom could use some love. 3) Check in/check out: Check in was disappointing because I was issued 2 Queen beds instead of a King. This was ok but didn't set the tone right. The bad: 1) THE ELEVATORS: I cannot believe this is a conference hotel and they only have 6 elevators. They do try to supplement with escalators but it's just not enough especially with a large conference. Sometimes you waited 10-15 minutes for an elevator. 2) Out of Service: my shower attachment didn't work. Again, this is a a newer hotel. I didn't report it and probably should have but time got away from me. Same thing with my TV. It would not turn on. 3) Cost: honestly for what you get, it's not worth the cost, food or room wise. If I have another conference in Nashville, I'll help save the company money and try out a different spot. 4) Availability of Amenities: the pool bar doesn't get opened unless it's a weekend and the inside bar shuts down at 4:30 to allow for some sort of cooking event nightly. This is annoying.

can't speak to the rooms/hotel service itself but we came to enjoy the spa, fitness facilities and pool - Caleb at the front was very friendly and directed us towards the elevators to the fifth floor where you can find all the fun! the excitement I had seeing pelatons in the gyms was indescribable and you have a decent view while you enjoy your time. read a few chapters by the pool and while the DJ entertained us all. our poolside server Tyson made sure our group was hydrated with delicious cocktails **try the endless summer vacation and thank me later! so refreshing**

I arrived quite early for check-in for a work conference that was being hosted in the building and was happy to discover that my room was ready, despite it being 11am. The lobby is positively massive and beautiful. All the staff are incredibly kind and offered a extra bottle of water for my room. My room was incredibly comfortable and very well designed. I appreciated the rainfall-style showerhead in the bathroom. There were a lot of very thoughtful touches as well, like a nightlight over the bathroom vanity that was motion controlled. My room was incredibly quiet. I couldn't hear any noise from outside or from the hallway. The gym is well equipped, and also 24 hour, despite being on one of the upper floors of the building. The hotel is in a fantastic location, a few minutes rideshare drive to a lot of fun places downtown. There's also a food cart that sets up late at night nearby. The rooftop bar has incredible views.

This stay was an entire experience! We were only in town for 1 night, but it felt like so much longer. From the time we arrived we felt so welcomed and taken care of. Valet, the bellhops, the reception- everyone was overly accommodating. We brought a new car with us and valet was nice enough to park it right out front rather than taking it elsewhere, the checkin process was quick and our luggage was taken to our room and put away for us. The rooms are gorgeous, spacious, clean and they smell fantastic. The bars and restaurants were also amazing.

Top of the line hotel experience. The staff was really helpful and friendly. The hotel was immaculate and new. The parking was expensive but consistent with the city, i.e., It would have been impossible to park safely for multiple nights, for less. Our room was lovely, overlooking the city. We loved the rooftop bar!

Have stayed here twice waited to review until after the second stay to ensure the service was consistent and it is. Everyone was so nice and accommodating. The front desk staff are very attentive. The hotel overall very clean and well maintained. The food options are plenty inside the hotel and they are in walking distance of broadway and other great food options. The views of the city are spectacular. Only took a star because every time I got in my car after the valet brought it to me it smelled bad like bad eggs had been left in it and my seat was laid back and not put back in place. Other than that I loved the stay and this will be my go to hotel when in Nashville.

Not sure what happened in the past because some of the recent reviews have been terrible. We either lucked out or they have made corrections. We had a perfectly fine experience. We were there in September 2023. There were no conventions or conferences in the hotel at the time, so perhaps higher occupancy affects the service. Not sure. Check in was easy. Lobby was clean, staff was friendly. There were always lots of staff at the front desk, bell desk, and valet. Did not eat at the hotel so I cannot comment on that. The pool was nice, but small. We had no issues. Room was clean, housekeeping showed up daily, not noisy, and all was fine. The location is convenient, except walking back uphill after a night on Broadway looks easier than it is.

I didn't stay at the Hyatt, but had a couple drinks at the bar and ordered a meal. Bartender was very attentive. We ordered food and apparently the kitchen was backed up so the manager came out to let us know and delivered so fresh fries to snack on while we waited for our dinner. Drinks were made well too! My ham and cheese sandwich was gourmet! Prosciutto topped with sliced apples and figs. Yummy!!!

Great place right on Broadway, 5 min walk to the bars. The hotel is definitely upscale ,great rooftop bar and pool area the lobby bar very nice with live entertainment. the staff was very nice and helpful. As far as the food menu it was very limited in the lobby restaurant for breakfast and same for room service, nothing to write home about. The only other issue was they were cleaning the rooms late in the afternoon around 5 pm, of course the day your checking out they are banging on the door at 8 am. IMO the room could have been cleaner the bathroom floor hasn't seen a wet mop in god knows how long and the whole room was very dusty, not what you expect for a GH and what you are paying. They could do better, but overall was a good stay

Went ice skating on the rink on the roof deck. Nice view, cute decor but definitely not "ice skating" probably coulda done better in sneakers! Also got a spiked hot cocoa. The menu said $11 but the bartender rang it up $13. The most memorable part was seeing the smoke coming out the roof of the JW Marriott near by!

Enjoyed my stay, customer service was exceptional and rooms were clean and updated. Restaurants in hotel were good as well. Would visit again!

Great hotel that gave us a suite upgrade when we stayed here. Coincidentally, the Carolina Panthers were staying here at the same time since they had a game against the Titans the next day. I met Frank Reich in the elevator a day before he lost the game and got fired. How cool is that! The grand club lounge had one of the most impressive spreads I've seen in any Grand Hyatt outside of Asia. They even had free beer and wine during the evenings. I'll be sure to book this hotel again next time I'm in Nashville.

This hotel is much nicer than I expected it to be. The surrounding area is severely under construction so I was not really expecting very much on the interior just bc the area looks very "Meh" but once I was inside, my mind was changed! The room looks to have been renovated recently or maybe built recently bc all the furnishings were quite nice. Even the toiletries smell good enough for you to take with! Very much enjoyed my stay here :)

This is the worst hotel to do business with. My boss asked me to book a room for a tabletop show in January of 2025 at the hotel. So, on 10-14-2024 I made a reservation with who I thought was The Hyatt. Turns out it was Reservation Counter. I was able to contact them to cancel the reservation later that same day after my boss decided I did not need to be there. They were not able to cancel my reservation and told me to contact Hyatt directly. I called and was told they cannot cancel the reservation because it is done through AGODA. AGODA does not have a phone number, and they do not recognize on their chat bot the itinerary number I have. Long story short, I am out $832.19. I spend at least 50 nights a year traveling for work. I am happy Wyndham does not treat me like this.

Gorgeous hotel with awesome service. I've stayed here at least 5 times and each time has been as great as the last. The place is always exceptionally clean and the facilities are top notch. I love that they have so many food and dining options in this one hotel. The spa R&R Wellness is hands down one of the best. If you decide to give the spa a visit and want a wonderful massage therapist, I recommend asking for Katie! She is well versed and an amazing therapist. She is one of best, especially for a deep tissue or lymphatic drainage. The amenities in the spa are also top notch. They have a wonderful sauna and steam showers are great. If you don't leave there feeling relaxed, something is gone terribly wrong. The pool on the 5th floor outside of the spa area os gorgeous. It's also warmed and so it's open well into September. Go ahead and enjoy it. The vibe is very nice and they have many different lounging options. The roof top offers stunning views of Nashville and the atmosphere is hopping at night. The gym is full of newer equipment and it's pretty big unlike some hotels that have a small room, where you feel cramped and stuffy inside. The rooms are pretty big and offer nice views of downtown and the gulch. It's the best of both worlds. My only complaint is their lack of lumbar pillows but the bed and bedding is great.

This is a very nice Grand Hyatt. It is a fairly new property set right in the city center. This hotel has several restaurants on site too. We enjoyed the grand club. The food was delicious and everyday there was something new to try. If you are a globalist like me, you place quite a premium on a good club and this one does not disappoint. Especially, delightful was Sidney the club host. She was warm, welcoming and attentive. She made us feel like family. When we return to The Grand Hyatt Nashville it will be because of Sidney. We also has a very nice suite with a stunning view of the city skyline. I like their bathrooms a lot too. Gotta knock off one star for the construction noise and detours. Broadway is undergoing a bridge renovation and they go all night. We did not know about this in advance and our room faced the 24/7 cacophony of jackhammers and other heavy equipment. Also if you plan to Uber leave extra time because a lot of streets are blocked during construction. Thank goodness for the torrential down pour during our stay because we got some sleep that night. Hopefully, the Broadway bridge renovation will be completed soon and you can enjoy this outstanding flagship Hyatt hotel in peace. Recommend maybe for the fall of '23.

Everything went well! Greeted, Checked in, Someone is always welcome to help or answer your questions. Great food from Room service to the restaurants available in the hotel. Definitely stay here again!

Our absolute best hotel experience on Broadway. There is no shortage of bars inside the Grand Hyatt. The Lu/na rooftop lounge is chic, intimate, and great way to begin or end the night. Every Thursday there is a whiskey tasting in The Grange which you can sign up for on the hotel's website. It was an experience that I would highly recommended for couples. You even have the opportunity to create your own Old Fashioned that can be featured on the restaurant's menu. The staff was courteous, and professional, and the quality of service goes unmatched.

4.5/5 for me! One of my go to hotels when I'm traveling around but most definitely here in Nashville. The check-in staff is always very nice and attentive to questions. Valet group is also good and has taken care of my car on several occasions. The rooms are always clean and stocked as I would expect it to be. The Wi-Fi quality in the room definitely helps when my T-Mobile service doesn't carry well. Ubers and Lyfts have a good spot to come pick you up as well; there are lots of places you can walk to from there as well. Will be back, and recommend.

Room feels clean and luxurious! Hotel staff are very accommodating and helpful! Pool is nice and great view from the 5th floor.

I did not stay here and this is only a review for the spa. They have a beautiful spa and I really enjoyed my massage with Danielle, along with the sauna, steam shower and relaxation room. I want to redo my bathroom to look like the massage room because it was so beautiful! I got the Hawaiian massage which means they "go up and down like the ocean". She really relieved the tension in my back and I didn't want the massage to end!

Basically what you would expect from a Grand Hyatt as far as rooms, restaurants, lobby, etc go. But, and this is a pretty big but for this level of hotel, the WiFi is basically dial-up era speed, even if you pay the extra $15 per day for the "upgrade". And I am not streaming or gaming--I'm checking e-mail and surfing the web. If we were here from more than another day I would have to change hotels. I've seen similar complaints about other Hyatt properties, so it is apparently just a decision Hyatt has made. Also, be forewarned (because the hotel doesn't tell you this and it isn't shown anywhere on the property), Valet Parking is $60 per night. You read that right, $60. It's kind of a scam that they hide that cost as you kinda mindlessly check in. $30, $40, okay. $60 is purposely sticking it to your guests. Between the parking gouge and having to pay for WiFi that is slower than just using the cellular system you could just as well stay at the Four Seasons. These are pretty easy things to address, but I am afraid the Grand Hyatt Nashville has seen the last of us.

Came here for a conference about 2 weeks ago and we had such a wonderful stay!! Check in was a breeze, and the hotel itself is simply gorgeous, very classy. Our room was super spacious, very clean, beautiful furniture and appliances. They even had a Nespresso machine in the room with complimentary pods and waters. There's a mini fridge but no microwave. The amenities were wonderful-small but nice gym, and small but beautiful pool with a view of the city from 5th (I think) floor. Our conference was in the hotel so it was superrr convenient to just pop up to the room to drop things off, take a quick break, change before dinner, etc. Location is also great for a short walk to get to lots of great restaurants and other touristy Nashville things/places.

Rating five stars all because of Brahim. He exceeded my expectations by far when I was looking for coffee in the morning just after my conference had started. He personally showed me where the coffee shop was, and when I went to leave without coffee because the line was too long and I didn't want to miss the presentation taking place upstairs, he insisted on going to get coffee for me and brought it up to me on the second floor. Absolutely phenomenal. He deserves recognition for his fantastic customer service!! (Also, the coffee was delicious!)

*review for the venues sections only* Attending the MTAC anime convention was my first ever experience at the Grand Hyatt and it's honestly a seemingly perfect fit to hold conventions. Plenty of panel rooms, video rooms, and huge main rooms for vendors and main events. The only bad thing is that it can get really crowded and hot inside and the traffic jams on escalators and walkways can build up fast. Some of the panel/video rooms are also a bit small (at least they felt that way to me) which can be a problem for big weekend-long events like these. There's only 3 floors where events happen: 2, 3, and 4 and I feel like if there was one more floor available for panel rooms, it would be a perfectly adequate place. Either way, it's still an *almost* perfect place to hold conventions and I would absolutely come back again

Great place to stay. Great customer service. Rooms are comfortable, clean and modern . Restaurants and bars are very nice. The rooftop bar was a great place with fire pits and a beautiful view of Nashville. Nice distance easy 10 minute walk to downtown.

I had a reservation for 5 nights, I thought it was 4, so when we didn't show up the first night (which I would have been paying for anyways) they cancelled the reservation altogether. I was flying out the following day and found out that I no longer had two rooms so had to scramble to try and find two rooms for my family. The people I dealt with on this issue were no help at all. Don't recommend this place! The Tempo is much friendlier and so much better!

We had a great time at Grand Hyatt Nashville. The rooms were clean and comfortable. Great lobby bar and coffee shop. And roof top bar has an exceptional view. A little slow on the service but we weren't in a rush and drinks/food was great! Location also a huge hit for us. Easy walk to Broadway or if you get brave the rentable scooters are fun! Very friendly staff. The pool area also looked nice however it was cold so we didn't take advantage of it. We would stay here again!

Stayed here for a night while visiting Nashville. The hotel was very clean and modern. It had an elegant and fresh feel. Most of all, the staff were all lovely and very sweet. The rooftop bar and view was also a plus ;)

Stayed at the Hyatt for a week for business. The lobby is beautiful as are the restaurants. The rooms are a bit dark, I found it wasn't light enough and would have to open my curtains to be able to see better. Rooms were clean, beds comfy and love the Nespresso coffee makers. Room service was on the late side close to 5pm each day and some after. The rooftop bar was amazing, great view, drinks and food. Location is about a 10 minute walk to the heart of the action on Broadway. The reason for the lower score had to do with the food service for our conference and the dessert at the lobby bar, they were well below standard.

The hotel is beautiful and location is great but the service is subpar. Upon checking in we headed to the bar Lou/na upstairs to grab a drink. It was an off time and only one other patron sitting at the bar. There was three bartenders standing around talking and none of them acknowledged us. Finally after about five minutes looking at the menu we had to ask if they were closed, and one of them finally took our order. After we were took our drinks and sat outside no one came to check on us. The two sinks in our room were terribly clogged and after two calls down to the front desk they finally sent someone up. There is a huge amount of construction going on right in front of the hotel. It's no problem if you're walking, but if you're driving there from the west side be aware that you might be stuck in traffic for a long period of time.

This was a gorgeous, clean, sophisticated facility! The rooftop bar was fabulous!! We ate breakfast at the on-site restaurant....food was fantastic! I had the VG chorizo skillet! Yum!! The room was spacious and comfy. And the spa was top notch!!!! We would recommend! Came to see a show at the grand ole opry.

The hotel is clean and well designed but it seemed to miss small details. Rooms with two double beds may not have desks (not ideal for business travelers) and there were no wash clothes in the bathroom. The pool looked nice but was very family / kids filled during my visit (not relaxing as I would like). Room service and food onsite is obscenely expensive, would not recommend eating here. With tip and tax a small appetizer and a martini cost $70. I then had to spend an additional $50 on a hamburger and drink to be adequately satiated. The location is just uphill from Broadway bars. For the price point, there are likely better hotels but if you're looking for a clean / newer hotel the Grand Hyatt will do just fine.

This hotel would do sooo much better if the guests could park their own cars. Valet is extremely under staffed and it takes around 30mins to get your car on busy nights. Not only is it busy, but valet also comes with hidden fees, $60 a night. This was not disclosed before booking and there's no way around it since you can't park on your own. We stayed for 3 days and every time we received our car with a strong, smelly odor. The hotel is nice on its own, but valet truly ruins the experience.

Suite was clean and well fitted. Staff was cordial and food options were good. Pool deck and roof bar offered plenty of choices and nice views. Maleta Edwards was a great source of service.

This hotel is in a great spot, and beautiful with an outside deck that wraps the 25th floor, a great open, modern design, but the service is seriously lacking. The rooms: The rooms are nice, well maintained, and well thought out. Even though they are not big, there is space to relax on the chaise, a desk if you need to work, double sinks, dual showerhead showers, a closet, and plenty of drawer space. The bathroom feel a bit small, there was no safe in the room, which is strange for a hotel of this class, and also no mini bar or glasses or any kind. There was a nice coffee maker with pods, but paper cups. The windows were great, with an amazing view and well-insulated room for noise. Restaurants: The restaurants were ok, the food was basic and not inspired or localized and the service was painfully slow and just not attentive. We were usually at breakfast with just a few other tables, and yet the food would take a long time, and we had to ask for coffee refills. What would it be like if they were busy? The service: One of the days our room was not cleaned by 4 pm, we asked them to clean it and went to the lobby. All they did was make the bed and refresh towels. When I brought this up to the front desk, no apology or concessions of any kind. When asking for a late checkout they had no idea what the policy was, one person told just it was $50/hour the other said $75 for a 2 pm checkout. The staff just didn't seem to care, they just were there but not doing their job. The lobby bar had very slow and lacked service, with no one taking orders tableside and you had to order at the bar, also no one really cleaned the tables. The valet was great, the only part that was amazing. I got some text to tell them how they were doing and when I replied all I got was some canned apploligy. If you're not going to address issues don't bother. This is a huge miss on Hyatt's part because usually, they have great service. We recently switched to Hyatt because we weren't happy with Marriott service, but are they all just cutting corners these days?

I'd give the hotel a 3.5 stars. It was in a good location to visit the gulch and broadway, but it was further than I thought from actual broadway/honkey tonks. The lobby is beautiful and grand and the rooms looked very nice; however, it was so loud all night long between construction and trains. I could also hear a banging sound from a room above us throughout the night, so between all of the sounds it was hard to sleep. Our room was also very warm and despite turning the air to 65 we could not get it cooled down. Parking is also pricey at $48 per night, and there isn't really any other option due to the construction closing some of the lots right near the hotel. Overall, not an awful place to stay but I would probably try somewhere else next time.

Grand Hyatts are always so nice, especially when you are a Hyatt member. My husband and I had a very comfortable stay here. The location was perfect, the staff was perfect, and the hotel was perfect. No complaints! We do wish the parking was cheaper but understand we are right in the city. The rooftop of the pool area and the rooftop of the bar were absolutely incredible! The pool was so relaxing and refreshing. We definitely recommend!!!!

Room was spacious, clean, modern, sexy, comfortable. Nespresso coffee and water bottles daily were a nice touch. Check in was flawless. Lobby is beautiful. Close enough that you can walk everywhere and are right on Broadway but far enough that it's a quiet break from the chaos.

By far my favorite hotel in Nashville. Staff is friendly, great service , beautiful views . 10/10 recommend!

My goodness! We are HUGE hotel junkies! We love staying at nice hotels. Upscale! Saying this hotel is beautiful is an understatement. Just wow. From the moment we pulled up to the valet to the smooth check in to walking in our clean, modern, spacious and very romantic room. We had a beautiful view from our room. Bed was very comfortable! Restroom was gorgeous! We decided to walk down to the lobby and absolutely loved the ambience. We had a couple of drinks at the bar. I loved that they had live music playing all day. All of the hotel staff were helpful, very nice, presentable and prompt. Valet was quick! Bell desk was quick with our luggage. We ordered room service a couple times for breakfast and the food was beautifully prepared every morning. They added a small boutique of flowers every morning. They have a rooftop bar and a beautiful pool. We did get to visit the rooftop bar, it was breathtaking! Such beautiful view of Nashville. Heated areas make it comfortable when it is cold out. This hotel is worth the price. I wouldn't choose elsewhere for my visits to Nashville. Broadway is a very short distance. Look no further!

A relatively new facility which opened Oct 2020. Located on Broadway across from frist museum, so towards the i40 side versus river end of Broadway. However, still very convenient to the honky tonks on Broadway. A very well appointed facility. Public areas and rooms looks very lovely. For a hotel, the hospitality aspect is equally important to the physical plant. On this count, it did not disappoint. The initial contact with valet service when pulling up to the entrance was satisfying. The fellas were genuinely warm and helpful. Check in was a breeze, staffed with equally friendly staff who seems genuinely happy to be of service. Bellhops promptly dropped off luggage and stayed engaged with small talk on ride up elevator. The room was simply lovely and clean and had a nice view overlooking Broadway and Sobro. The sunrise and sunset never looked better from the room. The club lounge was spacious and well stocked. Again, the staff was just the nicest. Will need to point out Di and Brock as the perfect hosts. Congrats to staff and mgmt for a superb job in making this a very memorable stay.

**SPA REVIEW only** I ventured downtown to use the spa gift card my husband got me for Christmas, (thank you babe!) valet parked, of which the nice gentleman told me that they would validate my parking at the spa (hallelujah), walked through the beautifully renovated lobby and sitting area with fire place (making a mental note to return for drinks), and up the elevators to the 5th floor spa conveniently named R&R. The interior is decorated so cute! I may have snapped some Instagram worthy pics. Though small, it had everything I was looking for for this spa day. After I placed my stuff in a locker, wrapped myself in the coziest hotel robe, and hit the sauna, and shower, I took a seat in a nice zen lounge to take a breath in an otherwise hectic day/week/life. Then had an EXCELLENT massage! (Figure this is the most important part of the review). I upgraded to hot stones (do this, definitely do this). My only complaint is that it was not long enough. Oh, and their showers are not the best, but otherwise a great little spa.

We had the most amazing stay here! Everything was SO comfortable and the staff didn't just respond to requests, they anticipated services we hadn't even dared to ask for and fulfilled needs in anticipation. My husband has mobility problems but found the room easy to be in. We were only able to stay 2 nights (this time) but it has been a long time since I slept so well anywhere. Great bed, great environmental controls. Bathrobes. We took a red-eye to get here but found early check-in waiting. Restaurants are friendly and creative. Special mentions to the wonderful young person who staffed the Hummingbird evening of 8/19 who prepared ice cups for us when we bought beverages late at night and to Meleta who is amazing. She has my vote for future CEO! These folks understand hospitality...I want to stay with them forever!

The location of this hotel is very good. The honky tonks are in easy walking distance as well as other downtown destinations. The rooms are a nice size. The beds are comfortable, but the pillows are a bit floppy. Nice large bathrooms. It would have been nice to have some caffeinated coffee in the room. The grange restaurant cooks either under or overcook eggs or burgers.

So disappointed we are staring at a huge construction site pool is closed . Rooms are extremely small spent 337 dollars per night could have stayed at nicer hotels for less

Trains pass through the night and even on the 21st floor with the beautiful floor to ceiling windows you might want your earplugs. Rooms are so air tight doors click with HVAC. Banquet food is fantastic!! Service is consistently outstanding from the food & room service folks to the bar and valets. The Nashville mayor has turned lobby check ins into a political stand off if masks aren't secured but that's a politicians fault. .5 mile from the Strip is a short fun walk. The views are great. If the ownership was smart they'd hand out free earplugs.

For the price, the experience is a slap in the face. The check in experience was embarrassing, as they put me in a room originally with an unmade bed and a glass of half drunk wine on the nightstand. When I called, they told me to meet them at a different room and someone would be right up to let me in. That person never showed, so I had to explain to a housekeeper who I ran into and she radioed down and let me in with her key 15 min later. The service side of things lacks attention to detail, for example missing cups from the coffee bar in the room, and when they are ordered, they take an hour to arrive. Two of the rooms in our group had no irons, and again when they were ordered, they took more than one hour to arrive! Ordered room service breakfast, and egg meals came without utensils or butter and ketchup. Maybe the place is understaffed, but in that case, prices should be adjusted.