Grand Hyatt Seoul

We had such a wonderful time at the dinner buffet @ Terrace for my boyfriend’s birthday! The service was fantastic! Huge shoutout to the amazing staff, Tommy Lee, 이혜경, and 이재경, who seated us at the best table with an incredible view. They even took photos for us and surprised us with a handwritten letter! It truly made the celebration feel special. ||Hyatt really knows how to make their guests feel cared for. Perfect birthday celebration! :)

The room is large but the bathroom disappoints. The shower is in the bath with a shower curtain!! Honestly, take out the bath and rather install a lovely walk in shower.sleep quality is good, the aircon could be better, but eventually cools the room.|Breakfast was decent, the restaurants at the hotel are lovely. The hotel is a bit out of the CBD, but high on the hill with a lovely view.

Didn’t meet our expectations for a Grand Hyatt property. The rooms were on the small size and are definitely showing its age. Rooms were clean, however. In room Coway dispenser was very convenient. Location was ok if you’re planning on cabbing everywhere. Not located close to public transportation but shuttles are available to the local stations. ||||If you’re planning on taking advantage of the club, please be aware children are not allowed after 6pm. To go meals are available for children but must be reserved in advance. We would likely not stay again at this property due to this limitation.

Stayed solo on vacation and upgraded to Grand Club for 5,000 Hyatt points - which I think can be worth it. Club level includes full dinner buffet during "happy hour" plus excellent breakfast. Check-in available directly at the club level (walk to elevators, go down one floor). Requested lower floor room with bathtub which they accommodated. Rooms are comfortable and well-sized for Seoul, though decor feels a bit dated. In-room water dispenser was convenient. Early check-in at 12pm wasn't a problem. Location on small hill means some uphill walking but area feels very safe and quiet. Club lounge food quality is excellent with great variety throughout the day. Did have to navigate the bus system which from Seoul station is a little confusing for someone riding the bus for the first time. Returning is pretty straightforward. Pool is surprisingly busy at Monday 6AM with the small indoor pool and narrow lanes.

The spa experience was great from the qors go. The Sauna before the treatment was amazing and the massage itself was just the right pressure. A lot of care, patience and thoughtfulness went into the whole massage treatment . My husband and I thoroughly enjoyed the treatment.

I am currently staying at Grand Hyatt Seoul for 11 nights. On my 3rd night, I found a small black insect crawling near my shoes. I squashed it, and though I wasn’t sure at first, it looked like a cockroach. Guest Services sent a manager who was apologetic but also condescending as he dismissed my suspicion but promised to have it checked. Two nights later, I received an email confirming that it was indeed a cockroach. I was offered a new room, forcing me to repack my 11-night luggage and move in the middle of the night. To my surprise, I was simply moved to the other end of the same floor. A nicer and bigger room but on the floor that was already infested with cockroaches. No additional apology or explanation has since been communicated for initial misunderstanding or delay in confirming the presence of cockroaches. For a five star hotel (is it though?), I have a couple of non negotiable expectations. 1) impeccable cleanliness, and 2) impeccable quality of service. Grand Hyatt Seoul fails miserably on both counts. I have been coming here for extended stays for a few years. I can guarantee that this will be the last. 요약: 바퀴벌레 나옵니다.

Wonderful Stay with Exceptional Hospitality at the Grand Hyatt Seoul! I had such a great experience at the Grand Hyatt Seoul! From the moment I arrived, the staff made me feel incredibly welcome with their warm and attentive service. Also in general the entire hotel smells heavenly. The hospitality truly stood out—they went above and beyond to make sure everything was perfect throughout my stay. The room was clean, cozy, and well-maintained, and the room service was excellent. The food arrived quickly and was delicious. It’s clear the staff takes pride in what they do, and it really made a difference. I’d definitely recommend this hotel to anyone looking for a comfortable, elevated, and well-cared-for stay. I’m already looking forward to my next visit!

This was truly one of the best experiences I’ve had at any hotel. The view of the city from my room was absolutely breathtaking and made my stay even more memorable. The hotel bar was another highlight—it had a vibrant atmosphere and offered a great selection of drinks, making it a perfect spot to unwind in the evenings. The overall environment of the hotel was welcoming and comfortable, with friendly staff who went out of their way to ensure I had everything I needed. Thanks to the excellent service and amenities provided by the hotel, my entire experience in Seoul was fantastic. I would highly recommend this hotel to anyone visiting the city, and I look forward to staying here again in the future.