Grand Hyatt Seoul

Superb service! Very friendly staff, great room service (I ordered twice and both meals are amazing!), and the breakfast buffet will make you wonder what to eat outside ~ It seems to be a remodel of a pretty old building, but I must said the refurbishment is awesome! And the view! You got the Seoul tower at your right and downtown Seoul at your left. When you wake up in the morning, the vista view is indescribably beautiful, not even after staring at it for a week. As to the sunrise, you can enjoyed it along with your breakfast. Make sure you wake up early to get the window seat and the sunrise should be there when you have your second plate ( I was there in mid November). You will get the tallest tower(?) in Seoul and the Gangnam skyline at the horizon. My only complaint is the transportation options. Yes, the airport bus 6702 does reach it, and there’s green 3 bus that does bring you from hill waist to the ground, the subway station is still quite some distance, and my preferred way of getting to places is subway! Climbing back up to the hotel was pain in the ass and I sweat like crazy. Conclusion: Perfect stay!

If it weren’t for the fact that the Grand Hyatt is pretty cheap compared to other similar hotels, I’d give it a two or one. The actual hotel is beautiful, and the staff is polite enough. The problem is that it’s an uncomfortable place to stay. Here’s why. First, it’s pretty far from the central business area, and there’s very little nearby. You have to take a cab everywhere, and there isn’t anywhere to buy anything — nothing like a piece of fruit or bottle of water. Second, only paying / dining customers can enjoy the beautiful lobby, and the prime view area is taken up by the live music. So there’s basically no public space for meeting clients or meeting anyone unless you’re having a meal. The place where you wait for friends is a line of benches that make you feel like a refugee. Third, they cheapskate you on the small things. They don’t have anything like a fruit or chocolate when you arrive. Meanwhile, they require swim caps and make you pay $2 for one at the counter. Really? I had brought my swim suit but between objecting to the principle of having to pay for a cap and having to dodge water aerobics senior citizen’s in the small 2-lane lap pool, I decided to pass. Fourth, there are no hang out places. There’s the big dining area in the lobby and overpriced steak house and sushi house for dinner — and that’s it. No casual cafe for grabbing an inexpensive meal. And the club sandwich is about $35. Fifth, the rooms are pretty tiny. You can be going to the bathroom and brushing your teeth at the same time. Good things: comprehensive gym. Indoor 2-lane lap pool. Big outdoor pool that is turned into an ice rink in the winter. A perfectly suitable place if you’re ok with cabbing everywhere.

We stayed three nights at Grand Hyatt, and I loved it so much ◡̈ our flights were delayed twice coming in, so we emailed ahead to inform them so they’d hold the room for us. The rooms were nice and clean, and the service was amazing from start to finish. The concierge staff were especially helpful - we wanted to try fried chicken from a shop we saw online, but couldn’t read the name of. So we approached the concierge for assistance, and they were so excited to help us. They guided us through a local delivery app (which was all in Korean lol), and even called up after to check that we had received everything we ordered properly. I’ve never had such end-to-end stellar service from a hotel before 🥲 am already looking forward to coming back soon, hopefully when the ice rink has been set up!

Quite simply the best hotel experience I’ve ever had. Extremely friendly to us as clueless American tourists, with incredible service, deluxe accommodations, and a plethora of options for dining and entertainment. Beautiful views and located perfectly for our Seoul trip. Would recommend wholeheartedly to anyone.

The hotel location is great. The view from the room is so nice, can see Seoul city view both day and nice time. The room is good and amenities is nice. It’s perfect. The breakfast is also good. I had food at Grand Club Lounge. It’s very private. Staff is very attentive.

Rooms were great. I was surprised there was a hole in my sheets and they allowed it. Overall service was warm and i felt it truly encompasses the grand Hyatt experience. A slight disappointment was the room service. We ordered the Belgian waffles and this was what we got. Frozen waffles, reheated and dusted with powdered sugar. C’mon guys for 28,000 Won you can do better than this!

We had a fantastic stay at the Grand Hyatt Seoul. Christina Lee was a wonderful host and made sure we were well taken care of. Our corner King Suite was spacious with great views, and the hotel’s gym had an impressive range of equipment for a hotel gym. The breakfast was solid and definitely a good option, even with so many great restaurants nearby. Overall, a very pleasant experience and we’d definitely recommend it.

Echoing many other reviews, we have been coming here for years. It was one of our favourite hotels in the world but this stay has been shocking in a bad way. Given we are returning guests visiting on our honeymoon, we expected a warmer welcome than the standard perfunctory welcome we received during check-in. The service has always been a bit curt, so we didn’t mind too much. But today we came back to our room expecting the usual daily servicing only to find that housekeeping did the very bare minimum and definitely not what is expected of a 5 star hotel. A used tea cup was left on the table and a used wine glass was removed but not replaced. This was not the housekeeping we remembered from our previous stays. We stayed in a king bed corner room. The bathroom feels more like a three star fit-out - the shower is small, the shower door has gaps so water comes out, and the bath is small with no view. We have so many wonderful memories here and have always recommended the hotel to family and friends visiting Seoul, so it is a shame how much the hotel has changed for the worse since our last stay in September 2023. The food (breakfast buffet and in room dining) is still as amazing as we remembered it, but given the decline in other aspects, we will not be back.