Grand Hyatt Tokyo

The Grand Hyatt Tokyo is an amazing hotel and we thoroughly enjoyed our time here. As a Globalist we used a Suite upgrade and was treated to an amazing room where we could rest, unwind and have dinner when we wanted to eat in. We were also given a bottle of wine and cherries in the room. WOW!!! The rollaway bed was there at check in and we slept wonderfully. The location is a 6 minute walk to the metro and there are a lot of great shops in the area. There is also a coin laundromat that is within a 10 minute walk. There were also so many options at breakfast that it took 4 days before we could experience all the stations. We would definitely stay here again.

Nice hotel with great service. They do a good job rewarding Globalists. The long leave a bit to be desired for breakfast as not much Western options. The daily appetizers are nice. If you ask at the French Kitchen they will allow you to do breakfast there instead of the lounge. Great breakfast there. We use a Suite upgrade award and got a confirmed upgrade to the Millennium suite. I’m surprised that a hotel of this caliber only provided twin beds not doubles or queen beds. I know twins are standard outside North America but disappointing that one of the big American chains don’t uphold American standards either double or Queen bed minimums.

Absolutely amazing place to stay while visiting Tokyo. I can't not compliment enough about the service here at Grand Hyatt Tokyo. Everyone was topnotch, from bellman, to front desk and staff in the club lounge. We will definitely stay here again on our next trip back to Tokyo.

Exceptional service especially for a Globalist with the perks such as the lounge. The staff is phenomenal and great service. It is an expensive Hyatt sometimes to expensive. Lounge is great and one of the better lounges I’ve seen next the Grand Hyatt Melbourne. Breakfast is awesome and well stoked. Overall, enjoyed the hotel depending on where you are looking to get around Rappongi can be a bit trickier. Would recommend especially to Globalists. Sauna, steam, and cold plunge was a nice touch too!

A heartfelt thank you to Grand Hyatt Tokyo for the kind of authentic, old-school service that’s rare to find these days. The view from my room was spectacular, and the concierge team was simply outstanding. After an unfortunate incident at a local restaurant that denied me entry without reason, the concierge personally came to my room with a plate of cherries to apologize and insisted on gifting me dinner. That level of care and empathy doesn’t go unnoticed. Grateful for such a thoughtful and graceful stay. I’ll be back.

We stayed here for 7 days. The staff are friendly though they are not fluent in English. A disappointing thing is that staff are not very responsive to requests spoken in English. When we called the staff to deliver forks, knives and spoons to our rooms, it took hours for the utensils to be delivered, which we think is not quite professional for a 5-star hotel standard. Nevertheless, the spa service was nice as the massage woman did a thorough message within a short 60min message. Also, they dutifully responded to our room requests when we made the room reservation. The room view was satisfying.

I had a fantastic stay at the Grand Hyatt Tokyo! The hotel is modern, elegant, and perfectly located in Roppongi, with easy access to public transport, shops, and museums. The room was spacious, very comfortable, and fully equipped for a luxurious stay. Breakfast exceeded expectations, with a wide variety of high-quality options. I also had access to the Club Lounge, where I could enjoy complimentary snacks and drinks throughout the afternoon — a calm and sophisticated space with excellent service. The indoor pool and jacuzzi were perfect for relaxing after a busy day exploring the city. The hotel also offers several in-house restaurants, with dining options to suit all tastes. The entire staff was incredibly friendly, helpful, and attentive to detail. I highly recommend it to anyone looking for a complete 5-star hotel experience in Tokyo. I would return without hesitation!

I stayed here for three nights. The room was clean, quiet, and great lighting with 100% efficient window shades. Water pressure in the bathroom is the best in the world. I also tried its steakhouse Oakdoor. It is such a right decision. Best steak cooked ever! My waiter Riyadh has performed top rated services. Very very professional.

Love this hotel! Great location. We were able to view the Roppongi Illumination & Mount Fuji from our room. I also like that it has its own access to the Roppongi Station, without going outside. Room is spacious, clean and has all the amenities you need. Staff is all very polite, helpful and nice. The club lounge also has great amazing tasting food. We will return for sure.

Location - 5/5 Room - 5/5 Breakfast - 3/5 Staff - 5/5 Hotel is in a great location. Connected to shops and train. Rooms are spacious and clean and staff was fantastic. Several restaurants in the hotel but they are pretty intimate so I'd suggest making reservations. There are many restaurants in the mall that's attached to the hotel so if you want a little more variety and don't want to spend an arm and a leg, walk around. I'd skip the breakfast and grab something in the vicinity as there are many options. Hotel has a great bar which is always a plus. Is definitely return if in Tokyo.

I will start by saying this hotel is great! Clean, large standard rooms, friendly staff, and a ton of dining options near by! Meets the standards of a Grand Hyatt that you would expect. My point being, you will not be disappointed by booking this hotel!! However, there are a few things I wish I knew before I booked... -This hotel has the feel of a business hotel. It felt like there weren't a lot of tourists and the atmosphere felt a bit more "serious". It is definitely not a rowdy area. -Based off the "serious" comment above, the staff felt more formal. They still accommodated every request and were extremely helpful. It may just be a cultural thing, but also they were as "smiling friendly" as other areas of Tokyo. -The hotel is connected to a high end mall. Think Gucci, Channel, balenciaga, etc. Everyone in the general area were put together. The area is quite "new" compared to some other places in Tokyo. As such, the tourist history spots are not near by, but still a quick train ride away. -Breakfast buffet was quite good with many options. Definitely worth considering adding to your nightly package! Breakfast buffet without the add-on to your room is approx. $5,000 yen / person. So if the add-on on your room rate is less than that, totally worth! -You can walk to Roppongi Station conveniently from the hotel by walking through the mall. Exit 1a and go up the large escalators! -Big plus: Super close to Handea airport! The taxi was about $8,500 yen. Overall, would highly recommend! Great location away from all the tourists but convenient to a train station! Still has the "high-end" feel of Grand Hyatt!

Absolutely lovely hotel with spacious floors, plentiful elevators, numerous restaurants, spa facilities and an exquisite Grand Club lounge with among the best service in Tokyo. The Grand Club helped with restaurant recommendations, accommodations and checked in with us constantly. They also recalled our names and greeted us with warmth and familiarity that you usually see only at the highest end properties such as Four Seasons and never at such large facilities as this with so many guests. Little touches such as nightly turn down service with blinds closed, water bottles at nightstand with glass and filled ice buckets with pristine square ice cubes as well as daily morning turnovers occurred unobtrusively and with nary a sign of house staff. They just knew when to come when you weren't in the room. I found the Roppongi location safe and accessible and while there may be better locations, the proximity to the Roppongi subway station and multiple eatery and shopping options is a big plus. You do have to travel by subway or taxi for most of the popular tourist attractions and for more accessible (price point wise) shopping, but this is my favorite Tokyo Hyatt after staying at the Park Hyatt and Hyatt Centric on stays past. The service level simply exceeded what I would expect and made me feel like a VIP when I'm just a regular hotel guest like so many of us are. Shouts again to the stellar Grand Club and staff! Despite interacting with several Grand Club staff (judging from my email correspondence), each always handled every question or detail regarding my reservation with skill and utmost hospitality. As some have shared, trying to tip is politely declined and luggage appearing in your room before you arrive or being loaded into any car before you ask simply happens here. It's definitely become my gold standard.

The location and service of this hotel is 5 stars. Its connected to Roppongi Hills and its sooo convenient for shopping and food! The staff were all excellent! The value of the room to the price is 4 stars for me, there's definitely more luxurious rooms in Tokyo. However, it was very clean! The on site restaurants were great, the breakfast buffet at the French restaurant was definitely a family favorite! Their indoor pool was also very nice.

I had bed bugs in my room, I'm a Hyatt member. I was originally just offered to move rooms. Then 50% discount for ONE NIGHT. After I explained that I'm l a small business owner, and I would instantly refund the customer if this happened in my business, I was finally offered one night full discount. Here's the photo proof. I asked for two night refunded and was laughed at. Asked to speak to the manager I was told that was not possible.

For our last two nights in Tokyo, we opted to stay at the Grand Hyatt Tokyo which is located in Roppingi Hills, which was also where we had a dinner and bar reservation so it was central to where we wanted to go. For the stay, I used points to book a Grand Executive King Suite. Wow that room is amazing! The views were nonstop in the living room and the bedroom. The suite has a separate living room with a desk area, bedroom, and bathroom. I liked the little touches such as the free snacks that they kept refilling for us and the welcome gift as globalist members. The room itself is a little dated but it wasn't as dated as the Park Hyatt Tokyo. The hotel is connected to a mall which was so convenient since we needed to buy something from a store that was located there. This Grand Hyatt as a club, and it was actually where we first checked in. I had first checked in downstairs but I think when they saw that I had booked the Grand Executive Suite or maybe because I was a globalist they checked me in at the club and served me drinks while we waited. The breakfast at the club was pretty disappointing since there wasn't that many options however it made it for it during happy hour which served free flowing Veuve Clicquot champagne which I was pretty shocked! Service is top notch. Hotel was pretty busy, and there were a few conferences going on. In the hotel lobby, there were fancy cars every time we walked by. G wagons, Ferraris, Maybachs, Lamborghini, you name it it was there.

I've stayed at other Hyatts before but this is my favorite Hyatt by far...mainly due to the exceptional service and quality of staff. I felt pampered the entire stay and I did not want to leave. Operations team was above and beyond in all aspects. The bellmen, doormen, and front desk agents were friendly and trained with a hospitality mindset. The doormen would help us flag taxis and help give directions, the bellman were eager to help with any luggage needs, and front desk gave us a lot of helpful tips and suggestions since it was my first time in Japan. I tried to tip on a few occasions and the staff politely declined. The gym, pool, and Jacuzzi (very cool cosmetically) was clean and surprisingly kinda empty so it was nice to be able to use those amenities. The best part of the room was the bathroom and shower. Finally, a spacious bathroom, most of the restrooms I've been to in Japan was crammed and small in comparison to the US. The shower and bathtub combo was huge, 2 headed shower paired with a large tub. A toilet with too many buttons for me to understand but quite comfortable. I had club lounge access on the 10th floor. During breakfast the attendants were very proactive in taking drink orders and helping out with any questions. They welcomed us each morning with warm smiles. The food was refilled promptly, the tables were bussed frequently, and you can get a cappuccino with soy milk (lactose intolerant). You can grab your own drinks but the staff also offered to bring them to your table. A few times I had to go to the lounge to do some work remotely during my vacation. One time I got a phone call in my room, and it was the supervisor from the lounge and she said I had left something at the lounge. I was pretty sure I brought everything back in my backpack and told them I can go up to see if it was mine. The attendant said "not to worry Mr. C, we will bring it down to you immediately" and within a few minutes they brought back my external monitor stand that I thought I had brought back with me. I was amazed that they knew my name considering I never told the staff in the lounge much less for them to call me and deliver it to my room, which made me feel very VIP. Ms Erika F. was one of the managers that helped our group a lot during our stay. Erika and her team gave us exceptional service, the attention to details, and friendliness puts the Grand Hyatt at the top of my list. I also work in the hospitality industry and I know how much team work and training it takes for the operation team to deliver such great service.

The best hotel in Tokyo - I don't even need to stay anywhere else to be completely honest. If you are a Hyatt member you can use points (which you can't do at the Park Hyatt, just sayin). The service is wonderful, and I highly recommend springing for club level because the view from the club room is top tier and the breakfast options are plentiful. Club level also hosts happy hour from 5:30pm to 7:30pm with all you can eat/drink wine, beer, and canapés. Rooms - The rooms are lovely and stocked full of products (even a skincare routine set - IYKYK). Blackout shades are available in some rooms. Restaurants - We only ate at the sushi place for lunch, but it was incredible and there are many other food options. Highly recommend! Location 10/10. There is a mall in this GIANT Rappongi Hills complex with high-end (tax free) stores. Also, the train station and bus stop are nearby and super convenient so it is easy to get around the city. There are many walkable restaurants and of course a Family Mart, 711, and Lawson nearby.

We spent a night at the Grand Hyatt a couple weeks back before moving to the Andaz for the remainder of our time in Tokyo. We booked the Andaz nine months ago, back in December, and were surprised to find, just two weeks before our trip, that we'd gotten our dates wrong and had failed to reserve a room for our first night in town. My mother, a jet-setting Hyatt Globalist halmoni, quickly determined that the Andaz was fully booked but that the Grand Hyatt had availability and that she could gift us a room on points. This was a pure win for us. Our vacation was a night longer than we'd been thinking. My mom, incidentally, was watching our kids. We were out and about and didn't hang around the Grand Hyatt that much, but I liked everything about it. The location was excellent, in Roppongi Hills, right next to Mori Tower and a whole lot of restaurants, shopping, and transit. It was actually better located than the Andaz, which was in a higher points category and probably a nicer hotel on balance, but farther from train stations and in a less interesting neighborhood. Our room was attractive, modern, and reasonably spacious, with a clean bathroom and a comfortable king bed. We visited the lounge when we had a snatch of down time, and that was pleasant, a relaxing place to take some coffee with a view. Our stay was brief but enjoyable. The room was great, and everyone we dealt with was polite and professional. I hope to come back to Tokyo before too long, and I'd be happy to stay in the Grand Hyatt.

This is our first stop at Tokyo, I am glad I made the right choice. The location is convenient and not crowded with tourists, the neighborhood is high end and the Mori museum is right next door. They offer so many on site restaurants and we enjoyed the Teppanyaki and the excellent breakfast buffet. We rated it the best breakfast during our whole week trip in Japan. I love the fresh and not-so-common fruits from the buffet and the bakery options. My kids loved to watch the Teppanyaki chef showing off the culinary skills in front of us. The food quality is superb, and also decent amount. Will definitely stay here again next time in Tokyo.

My husband and I stayed two nights at the Grand Hyatt Tokyo. Our stay was booked on World of Hyatt points. Our room was on the 17th floor, facing towards a city view. We found the room to be spacious and comfortable. The bedding and bathroom commodities were more than satisfactory. Everything was exceptionally clean. This location has a Club Lounge, which I recommend taking advantage of, if you have access. The staff is polite, but I've received better service at other Grand Hyatt locations. Notably, we felt there was more attention taken at the Grand Hyatt Seoul. Otherwise this would have been a 5 star stay.

Beautiful and delicious food, very delicate, nice place, though the staff don't really speak English.

We enjoyed a lovely stay here for 5 nights in early October. I was lucky enough to get to tag along on my husband's work trip and he was put up in this hotel. The location of the hotel was great, super close to tons of shopping, the art museum, a liquor store, a Starbucks, restaurants and also very near the subway as well. We had a great time exploring the area of Roppongi near the hotel (and beyond!). Our room was spotlessly clean and very well appointed - we felt super comfortable here. The toilet was also very interesting (as many are in Japan!) with so many buttons and also opened up automatically when you walked near it! Really loved the bathtub/shower room combination, felt like a spa not just a bathroom. Love how they have various toiletries wrapped up in their own fancy boxes should you need anything. All of the staff we met in the hotel were super helpful, friendly and polite. We dined once in the French restaurant for brunch, which was really good. Lots of in-house made options and very well made food. We also ordered room service once as well (late night!) and the food arrived well presented and most importantly was tasty too. I would love to stay here if I am ever lucky enough to visit Tokyo again someday, highly recommend!

This hotel is the best example of the 5 star facility. Very responsive to my inquiries before my trip. I sent my 2 suitcases during my trip to the hotel, and they were already waiting for us in the room where they let us check in at 11am. Their lounge serves breakfast and dinner for the guests who stay at the lounge access rooms, which I recommend. Very convenient for restaurants and shops as well as subway stations near by! Gym and bath house are so nice and well maintained to relieve your travel stress.. we all had an amazing visit here.

This is my go-to hotel in Tokyo. The location is very convenient to go pretty much anywhere within central Tokyo area with easy access to subway stations. There are lot of places you can get to by walking as well - not only Roppongi, but also Nishiazabu and Azabujuban... The service is always consistent and you can expect great hospitality quality. The Club Lounge offerings are good both for breakfast and evening while it can get busy during peak breakfast hours. The Club attendants are always professional, polite, and helpful - provides shopping, dining, transportation, etc. assistance. They have helped me so much! I like the spa/fitness facility where I can rent clothes/shoes/swimwear complimentary thanks to Hyatt elite level so that I don't have to pack those items. Fiorentina on the lobby level is convenient and has yummy baked goods which I occasionally buy and bring as gift when meeting up friends in the area.

I stayed here years ago but back then, Japanese businesses were not on Yelp to review. I still vividly recall our stay here and dream about coming back! This is how awesome their spa here. We were lucky to be across from the spa so every morning, I showered here instead of my own room after a morning work out or swim. I normally prefer the privacy of my own private shower but here, I had access to the amenities of the onsen, awesome massage chair, tv, and snacks (fruit, juice, etc). It felt so luxurious to be able to sit in their high end massage chair in my robe, watch TV, and snack on fruit in the morning. It was my alone time while in Japan. Service is absolutely impeccable. I don't know if they still arrange for clients to dine at Jiro's but years ago, they helped us with reservations at Jiro's in Ginza. Everyone we encountered was so kind and polite. The area is surrounded by high end shops and it's a short bus trip from Shinjuku. I recall there was a small high end liquor shop on the walk to the the subway. It was within short walking distance to a few eateries and shops. Man, I can't wait to see you again!

Located south west end of Roppongi Hills site, very easy access from subway station, therefore you can go wherever you want to go. Direct bus service from / for Narita and Haneda airport. Opened about 10 years ago, so nice modern hotel and quite high level guest service with professional hospitality. I have not so many chance stay because I'm live in Tokyo, but I experienced their service as a guest several times. One of the most recommended hotel in heart of Tokyo.

Truly one of the best hotel experiences I've ever had. Perfection from check in to check out which I will hate to do! The service here is so incredible that I have to assume the selection and training are to account for it. Literally I have found zero weak links. The rooms are new and updated and the bathrooms are packed with fine amenities plus a shower that I never want to leave. Ok, and a toilet my wife wants to take home!! Last night as an example, we called in room dining for ice. They asked, was it for cocktails or wine? If wine...white or red? What glassware? I just wanted ice, but ended up getting a lesson on service. And this morning at breakfast in the club level (a true luxury if you can) I asked what a certain cereal was. In the end, they presented me with a bag of it! Really??? From top to bottom a remarkable stay!!! Bravo to all. And thanks from this very grateful guest! It was my pleasure as well..

Luxury is what Roppongi Hill stands for in Tokyo.  A Tip For Traveling to Tokyo from Haneda Airport: instead of paying for an expensive taxi or stressing out over your Level 0 Japanese for a train ticket, save yourself the hassle and grab a direct bus ticket. It's only 1130 JPY, which is pretty damm cheap for a comfortable and quick ride to and from the airport.  Booking this hotel for my family was quite easy. During the research process, each room during Cherry Blossom season was around $600 to $800 USD, which I wasn't interested in. Instead, we cashed in 2 Free Nights our Hyatt Credit Card and utilized our status to comp an upgrade to a higher floor.  So in the end, for this part of the trip, we saved easily a minimum of $1,200 for two nights. I'd take that any day.  THE HOTEL  I love traveling to Japan. Customer service there is unbeatable, and my experiences with all hotel staff in Japan is simply unmatched to none. White gloved assistants were the first to greet us and carry our luggage to the check-in desk, and there we checked in quickly and rather efficiently.  Something to note: the hotel is attached to the Roppongi Hill Shopping complex and train station, so getting to places is simply a breeze from this hotel. There are some fantastic restaurants to be had around the area.  Our room was well appointed, with a great blend of mahogany furnishings touched with various Japanese elements. Modern and clean, the curtains and light controls are easily managed with the walled unit, and the marbled bathroom seemed bigger than normal. The enormous circular vanity mirror was one of my favorite features of the room.  The Nagomi Spa & Fitness Room is one of my favorite places to go after a hardworking photoshoot or hike - similar to all 5 star hotels, there were attendants that greeted you and made sure you had a locker with water bottles, towels and anything else you may need to pamper yourself with. It was an amazing feeling to have these lovely gentlemen (or ladies if you're in the Women's section) serve you at anytime. With saunas, massage chairs, freshly squeezed juices and snacks at your very whim, it's a place to spend a decent time at when you're tired.  CONCLUSION If the Andaz Tokyo or Park Hyatt Tokyo is out of your reach, then the Grand Hyatt Tokyo is simply a fantastic alternative to stay at. All three properties have their distinctive style and tastes, but the Grand Hyatt Tokyo is balanced in all ways possible. With an impeccable staff, fantastic hard product and great service through our stay, this is a highly recommended hotel for those who want to splurge a bit in Tokyo.

Place is the bomb!! Every time we go to Tokyo we stay at the Grand Hyatt Tokyo. The service is amazing, the food, atmosphere, and location is the best. It is centrally located and close to everything. Everything is just a cab or subway ride away.

I usually stay at the Grand Hyatt Tokyo for a work trip every spring and have always enjoyed my experience. Quick highlights below. Pluses: -The hotel itself is modern, attractive, and well-appointed. It always feels like home when I walk into the lobby. -The hotel staff are ridiculously nice, which is not uncommon at all in Japan, but they have continued to provide nice touches year over year. I always walk in and find a handwritten card from the staff that know me, thanking me for coming back. This rarely happens when I'm on the east/west coast in the States, even at comparable hotels. A special thank you to Miki-san, Mizuki-san, and Ihoko-san...you all are wonderful! -Nice restaurant options. When I'm at conference events, I'm pretty much locked in the hotel all day, so the French Kitchen is a nice respite. The breakfast and lunch bars are particularly nice. I wouldn't say any of the food is spectacular, but the venue provides a nice array of different foods to suit any palate. -On that note, I also like The Oak Door up on the sixth floor. Try the burger (FYI the larger burger, I think it's 220g instead of 140g or something, is REALLY big). -The event spaces are also nice, and they actually just remodeled all the event spaces on the third floor. New technology, beautiful and huge screens, etc. -Every taxi driver in Tokyo knows where the Grand Hyatt is, and there's only one, so it's always easy to get "home." Minuses: -Really not much here. This is my second favorite hotel in Tokyo, next to The Conrad. Driving into the parking lot thing underground is a bit confusing because there are many twists and turns, but everyone finds it.

A solid hotel choice for a tourist, since it is located in the Roppongi area, right next to Roppongi Hills shopping center. The rooms are clean, with excellent linens (frette brand), and with very large bathrooms. The service is exemplary, and the views are decent. The club lounge itself is ok in comparison to other Asian hotels, but it has a fairly substantial evening selection. Thankfully, we had booked through American Express' Fine Hotels and Resorts program, which included full breakfast for two at the French Kitchen. Breakfast was far more substantial there, and everything was high quality. Overall, a clean, nice hotel in the heart of Tokyo, and a great choice for most.

Excellent hotel but Roppongi Hills is not my favorite area of Tokyo. Getting around on the subway just seems to take longer. Anyway, back to the Grand Hyatt. Rooms are spacious by Japan standards so no complaints there. Lobby crew always friendly and provides great personal care. Everyone is always smiling and bowing. Taxis are always available outside the lobby or by the parking area adjacent to the check-in desk. The room cleaning personnel is amazingly efficient and quick. One day, I went down to grab a coffee from Starbucks and by the time I got back to the room, I thought I had walked into someone else's room.

Oh la la...This is luxury. Set amidst the the hustle and bustle of the modern Tokyo life, The Grand Hyatt Tokyo offers a really great option that sets it apart from the competition with its larger modern rooms and fantastic service right in the heart of Roppongi Hills. It's location is fairly convenient to all of the sights and sounds that Tokyo has to offer. Whether with a single subway ride or a quick connection, its location right above the Roppongi Station is just a short walk from accessing the city. It does feature a number of shops in the area, however if you are looking for more mainstream Tokyo shopping, you're better off heading to Shinjuku or Ginza neighborhoods. The hotel is newer and features more western inspired design with the use of a lot of natural colors and materials. The room itself was fairly large by Japanese standards and featured a very impressive bathroom. The beds weren't quite the signature Hyatt Grand Bed but they were very comfortable and the room was kept immaculate. The common areas and the walk ways were immaculate and incredible. It showed a lot of thought in the design because it almost felt you were outdoors when you weren't and that you were almost away in the country despite the fact you were in the heart of the city. Art was everywhere and it almost seemed like your eyes were constantly moving around the hotel to find the next big thing. The staff were incredibly pleasant and helpful. I really don't think Japanese hospitality doesn't know how to say no. It was really quite impressive to the extent they went to make our stay pleasant and helpful. In all honesty, it really is hard to find fault with this hotel. Fantastic service, clean rooms, beautiful design, and most importantly comfortable beds. Five stars is clearly the only way to rate it.

Any hotel with remote-control blinds, a toilet that talks to you and a TV in the motherfunking bathroom is a winner in my book. The blackout blinds worked so well that my jetlag-induced exhaustion was remedied with an epic 2pm lie-in... past checkout time no less! There was an amazing request card with things like bikini rentals, slippers, robe, toiletries, etc etc, something I've never come across in other hotels I've visited. The room came complete with a massive wardrobe, large desk, armchair and footrest. Hope I get to visit again soon!

I haven't been to a Grand Hyatt that wasn't very nice. Even with the bar set so high by my experiences at other Grand Hyatt hotels, I can easily say that the Grand Hyatt Tokyo is the best Hyatt at which I've ever stayed. From absolutely impeccable service from the very moment of arrival (multiple times via car and initially via bus) by the doormen, bellmen, concierge, front desk, and housekeeping staff to the super-clean and well-equipped room to an incredibly comfortable bed, my multiple-day stay was PERFECT!

We stayed here for 4 weeks as a family of 4 and loved it! The service is the best I have ever encountered from the front desk, to food service, house cleaners, etc. All so friendly, professional and so nice and patient with my two kids. I was sad to leave this place after building such a nice relationship there. We were lucky to stay in one of the end suites which was a decent size and big enough for 4 of us. They spared no detail in the room and provided anything we needed that we might not have brought with us. They even let me borrow hand weights so I could continue my workouts in the room there. They provided high quality toiletries that we loved so much that we brought some home with us. Service was just impeccable. We ate many of our meals on the 10th floor at the Grand Club and I cannot say anything bad about the staff who serviced us breakfast and dinner for the 4 weeks. They got to know our family, what we wanted and really catered nicely to us. They were so good with the kids and the kids loved the people that worked there too. I love the house cleaning staff. So professional and so fast! I would leave for 30 minutes and our room would be cleaned and spotless! Not like many places we stayed at where I had to stay out of the room for hours. With 2 kids, this was so helpful as my days were unpredictable and I wasn't sure if we would get out of the room or not The ONLY negative thing I can remark is that they don't let kids under 5 in the pool which was disappointing as I had planned to spend the month giving my kids swim lessons there. When my husband arrived in the evenings from working, he would take our 5 year old to the pool area and I stayed with our 2.5 year old daughter. Another great service they provided was when we took a trip for a week away from the Tokyo area, they graciously held our big luggage back at the hotel so that we didn't have to lug it around Kyoto, Disneyland and Hakone with us that week. Such a huge help that was! After our trip was over, we stopped by to pick it up with no issues. Loved this place! I am missing it so much and highly recommend staying there especially if you have family with you.

This is known to be one of the best hotels in Tokyo, so I suppose it was no surprise that the experience I had here was pretty exceptional. I had a room that also had access to the concierge floor on 10 called the Grand Club Lounge, which puts out breakfast, snacks and cocktails in the evening at no extra costs for people that have access - a fantastic plus point if you want to get away from the crowds at breakfast that is served in the French Kitchen on 2. Also, the drinks on offer for free in the evening on this floor include top notch wine and proper Champagne, to be drunk at your discretion of course. Having said that, the French Kitchen on the 2nd floor has amazing decor, perfect service and the food is wonderful, if not a little limited and is a fantastic place to start the day. They have 5 restaurants attached to the hotel, each one different so you can quite easily eat differently every day of the week and be guaranteed a great meal, but expect to pay top dollar for it. I was in Tokyo on business and made the mistake of taking a shirt that needs cufflinks but forgot...you guessed it, cufflinks! I was just about to nip to the shops when I thought I'd try the concierge first. I was surprised to find out they had a selection of cufflinks on offer to borrow for the day, score! Quick tip: The airport is miles away and a taxi will cost over 200 dollars to get there. The hotel provides tickets for a 'Limousine bus' (which was basically a coach) to your terminal for less than 30 dollars a sizeable saving.

We stayed here for our first two nights in Tokyo at the beginning of November. It was perfect after a long flight. The black out shades allowed me to really settle in for the night despite know mentally that it was the middle of the afternoon back in the US. We had access to the lounge which provided for a nice view of the northeast side of the city. The food options were good but not great. I did appreciate the bottomless and warm crusty croissants. Back to the room, the bathroom opens into the bedroom. I appreciate that type of interior design because I could take a bath (of which I took several, thank you Hyatt for the bath salts) and still chit chat with my husband who was laying in bed. I also appreciated that the bathroom lights automatically turn on when i entered and the seat automatically opened and closed. I never tried the bidet. I can't mentally overcome the idea of water spraying on my butt.

The hotel itself is amazing. The staff speaks English. The concierge desk was super awesome. The minibar in the room has Yamazaki 12 for only 1200 Yen (which is an amazing price). I raided the minibar and had a good time doing it. My wife has gold status with Hyatt and we were in a super big room (especially by Tokyo standards) on the 20th floor. The room had a king bed, a spa tub, and the ubiquitous high tech toilet. The bed was ultra comfortable. The room had control panels everywhere. In the morning I called to get a pot of coffee, and some breakfast too. I got a European breakfast, because that's how I roll. The coffee was good European style coffee, and all of the breads were fresh. Depending on why you are in Tokyo, the only bad thing is the area. Roppongi Hills is an ultra high end area with shopping everywhere - which is great for some people. The area loses it's Japanese character, and feels very western. Now you can totally go visit areas that "feel" more like Japan, but when you return you will return to your western bubble.

One of the best, 5 star hotels I've had the opportunity to stay in. My husband and I were amazed with the customer service, (U.S. could take some notes) above and beyond concierge, great quality amenities, super clean/beautiful spacious rooms with wonderful views, incredible location with everything you need right outside the hotel doors, Mori tower and Marie Antoinette museum just a 2 min walk away, mall connected to the hotel, peace/quiet in the rooms...etc. I could go on. One of my favorite hotels for sure.

This hotel is simply amazing. Nicely designed room, awesome bathtub and shower, high quality amenities, friendly staff, ... so many highlights to call out. I like their swimming pool a lot. Very clean and well maintained. If I had to name something that is not perfect, that will be their gym. It's quite cozy and not with many types of equipment. I'll lower my bar since this is downtown Tokyo and real estate is crazy. Besides, a standard pool is a much better offering than a full gym for me.

Wow. On par with the Grand Hyatt Taipei. Standard Hyatt quality overseas... near perfect. Tough to compare to any other hotel except for any Mandarin Oriental.

Luxury hotel in the heart of Roppongi. Beautiful lobby and conveniently located in Roppongi Hills. Great choices of restaurants and walking distance to the most foreigners friendly drinking/clubbing spots. Definitely a convenient meeting spot

Service is amazing so far and the front desk is so accommodating. More updates to come!!

This hotel is so dreamy! The service cannot be compared to anything I've experienced in the states or anywhere else in the world. Customer service is top notch and their ability to speak English is incredible! I almost forgot I was in Japan. Breakfast is offered until 10:30AM in the main restaurant on the first floor as well as the lounge on the tenth floor. I opted for the lounge as it's not too busy and more on the quiet side. You get the typical continental and your choice of American or Japanese hot breakfast items. The room has the softest sheets I've ever slept in and the most plush of pillows. The bathroom is equipped with the finest Toto toilet. Wow, I want one for my home! It's sensor operated and the seat opens welcomingly when you walk by! Ha, that's so funny, an inviting toilet! And don't forget the shower! It has an adjacent bathtub AND a waterfall shower head. Yea, that's awesome. Lastly, the location is right next to the train stop which makes a whole world of a difference when you're exploring a new city. It's also adjacent to an outdoor mall!

Well, it's the Grand Hyatt, after all. Huge, welcoming, perfectly located, spacious rooms, ludicrous bathrooms and showers, stellar service throughout. If there's anything that's missing, is that more old-style Japanese flavor that as an European you'd like to experience. But requiring it from the Grand Hyatt would be silly, and missing the point. They do have "japanese rooms", however, you might as well check them out: I didn't have the time to ask. Only thing that surprised me is that breakfast isn't included, and decidedly overpriced. But then, again: it's the Grand Hyatt, after all.

I love this place. The concierge, especially Mr. Kai, is the best. They always have great restaurant recommendations and are very attentive. Awesome location with direct access to the shopping center and next to Roppongi station. Get the club level access or, when available, package with breakfast buffet at the French Kitchen.

One of the nicest hotels I've stayed at. Great for business travelers. The hotel is very central to all the fun areas of Tokyo. The toilets were amazing...they heat, wash, massage! Hehe! Seriously though, Shibuya is maybe a 5min cab ride away. The train runs right near the hotel and we were easily able to find our way to Harajuku etc. They have a few good restaurants inside, traditional Japanese fare and the Americanized restaurant in the front of the hotel was pretty good too.

This is definitely a luxurious hotel, and I would highly recommend it. The lobby is simply majestic, and the staff is beyond friendly and helpful. When asked for food and other advice, they really took their time to walk you through several options and demonstrated a deep motivation to find something that would fit your tastes. The room was very modern and incredibly well maintained, and as expected the cleaning service was top notch. The wonderfully fancy Toto toilet (and bathroom television) were very welcome additions. Add in the very convenient location, well once you get there from the airport, and you have the best choice for a stay in Tokyo.

I'm in love with this hotel. I'm having such a wonderful stay at this Hyatt Grand. It is in a convenient location which embodies a lot of shopping and restaurants. The property has a sense of zen atmosphere and the ambiance is pure tranquility. We have a room with a great view of Tokyo Tower. They have hip bars and lounges to wine down the day. I recommend staying minimum of two nights to grasp the culture and hospitality of Hyatt. Please also check out Barbacoa restaurant. They have two amazing bartenders Koaki and Nishinura.

Hugely spacious rooms are the most impressive feature. Easy access to subway, attached little mall, and supermarket nearby were convenient. This is the place to stay to be near luxury shopping for those who are interested in that.

Fantastic hotel. Once you stay here you can't go back (or reluctantly) to something more affordable. We had the standard room and it was absolutely perfect. The bathroom area is awesome. There's a nifty little tv in the bathroom that spins so you can watch tv while you brush your teeth, shower or bathe! This hotel is extremely thoughtful and is up there on the service. I am an extremely happy guest! You're in very good hands should you choose to stay here. Love the "saluting" toilet!

Extremely well-situated, the Grand Hyatt is located at Roppongi Hills, above the luxury brands, with with easy access to the cinemas, restaurants and the wild nightlife. Although well-positioned, if you didn't take a taxi right to the main entrance, it might be a little difficult to find. The rooms are conventional with soothing colours and my favourite type of bed; king size bed!! One thing I find strange about their design is how they have the closet in the bathroom. Not only will it stink up the clothes, the clothes will also get all steamed up after a shower. I'm not sure, I want my clothes hanging in there..

Holy crap, the Grand Hyatt Tokyo has ruined traveling for me. The rooms are well appointed, the bidet has more features on it than the space shuttle. Service is fantastic and there are many food options within the hotel. Hotels in the U.S. could take a few lessons from this location. The employees were wonderful. Best part of the experience, people in Japan don't work for tips. This is a true 5-star experience.

Has been a great location for business travel to Roppongi Hills but I have also brought my family here with me and they enjoyed it. Above all else it's the service that is 5stars here. Club rooms are great for added bonus of meals, which I was always satisfied with. In my opinion worth the upgrade to higher level rooms, especially when you are busy and need to get to work. Higher classes of rooms are still fairly standard and not too impressive in size for cost but again it's the service and kindness that brings it to the next level. Beds and bathrooms are comfortable. Anything you need or want staff is there to serve you, even things you didn't know you need they will offer to ensure your stay is comfortable and special. Other restaurants in and attached to hotel are good and gym/pool is good. Its attached to a higher end mall and Mori Art Museum - be sure to go check out the museum while you are there!

Well we showed up for the airport limo about two minutes prior to scheduled departure. The baggage guys were really pro-active and helpful getting us non-guests (i.e. riffraff) from the one side of the building to the other (taxi drop-off to bis pick-up). And the bellhops were speedy about the ticket sale and the claim tickets. We definitely cut it too close to the scheduled bus departure but thanks to Hyatt we got on the bus and on our flight. I know where we're staying next time!

We travel a fair amount and try to be loyal to brands that take care of us. We stayed at the Grand Hyatt Tokyo for six nights due the location and proximity to our clients. When we checked in it was as if I had never been a guest of Hyatt Hotels. This was a bit shocking since I am a life time Globalist (Diamond) member twice over and stay with them on average 50 to 100 nights per year. Unfortunately Mr. Taro Matta was the Duty Manager when we checked in and demonstrated a very poor attitude. If you come across him, just ask for his supervisor and save yourself some time and disappointment. I followed up with him via e-mail and he chose not to reply which is very unusual for Hyatt. The balance of the stay was good, especially the food and beverage. The better aspects of the stay were overshadowed by Mr. Matta's poor attitude and lack of hospitality. If he worked in one of my companies I would summarily fire him.