Grand Oasis Cancún

I booked this resort back in Nov. after reading the reviews, I was extremely nervous on what to expect. I was so nervous because it was our family summer trip. Let me tell you! We had a wonderful time, our experience was great from the time we got our room. We did have issues getting our room at 3:30 pm like promised. We didn’t get our room until around 5:30, luckily we had family with us who had arrived a day before. That allowed us to cool off and change into our bathing suits to enjoyed the pools and food while our room was being prepared. The staff was polite and friendly, pool is beautiful, kiddo zone was great, Our room was very clean. House keeping did great on cleaning it and leaving clean towels and all we needed. It doesn’t include all the restaurants but we had enough to eat with the 2 buffets offered. We did make reservations for the steak house ( we didn’t like it) buffet food was better. Overall my children and us had a wonderful time. Will definitely go back.

We booked this through a third party as a promotion to get travelers to the resort. We were put a hotel style room in dire need of room renovations. Even though the room had a safe for valuables there was a daily fee for a lock. There was no self use laundry facilities on the property. Staff who dealt with travelers were pleasant, friendly and helpful. Other staff around the property barely even looked at us. Never greeting visitors. Two main buffet restaurants for meals .Menu was always the same .breakfast menus in the morning . People would “reserve” pool chairs early morning and not show up until the afternoon

I really enjoyed my stay at the Grand Oasis Cancun. The service was excellent—definitely 5-star. The staff were always friendly and willing to help at any time, which made a big difference in the overall experience. The rooms, however, could use some improvement. You can't control the air conditioning, which was a bit inconvenient, but since I didn’t spend much time in the room, it wasn’t a huge issue. The bed was reasonably comfortable, so I still got decent rest. All of the amenities were great, and the shower had excellent water pressure—always a plus. The basic all-inclusive package was underwhelming, but upgrading to the Pyramid package made a huge difference. It elevated the entire experience and made the stay even more enjoyable. The views were stunning, and the beach was absolutely beautiful. I especially loved seeing the peacocks roaming the property—it added a unique and magical touch, even though they do tend to scream at all hours of the day and night! Overall, I had a wonderful time and would definitely consider coming back, especially with the Pyramid upgrade.

Staff: All the staff is super friendly, but there will be the few pushy ones that are pretty insisting in tips when it is supposed to be optional, if you had a few drinks you are already at a disadvantage (just avoid Rene and you'll be safe, yes Rene, I remember your name even after all the tequilas 😅). Safety: There are NO FIRST AID KITS on sight on the whole premise, not even band-aids. Also, your stay does not have medical insurance, so you better not have a serious accident. There is a doctor on the premises, but it has an additional cost. They didn't even tell us how much, they better have advised us that if it wasn't urgent, it was better to look for something outside. During pool hours, the lifeguards have some stuff to patch you up. Rooms: The rooms look a bit dilapidated already. There aren't that many electrical outlets, only 1 free one on each side of the bed. Be sure to carry a power strip if you need more than one. One of my outlets was pushed within the wall, it was sometimes hard to keep things plugged. The bathroom is a hazard, the shower is designed in a terrible way, the floor out of the shower gets wet no matter what you do and it is super slippery, I slid a couple times and although I only got a bruise in one of them it could have absolutely been worse. They will clean your room every day, but they don't give you a thing to hang out the door to let them know when is ok to come in, they will just come in after to knocks on the door ¯\_(ツ)_/¯. The water was pretty inconsistent, sometimes a new bottle will appear after they tidy up, sometimes it wouldn't. They have us a bucket for ice, but I couldn't see a place to fill it up! (other than walking to a bar, which aren't open all day). Shows: The shows are fantastic! Don't miss them. I wish they had more! Food: The food is generally great! The only thing that may be a problem is that they often mislabel the food, for someone with dietary restrictions may be confusing or dangerous. Hotel people, if you are reading this, simply print the name of the dishes again on the back side of the cards, that way your staff can easily see if a label is out of place, they can't read what says at the front because they are always busy behind the food bars. Guests: if you have dietary restrictions and you don't know what something is because it is in Spanish, ask the staff, they are super friendly. Pools: The beach club has foam parties every now and then, but the pool has submerged steps and divisions that are invisible if there is a foam party happening. Be careful, you can hit something really bad because the pool and the foam is a poorly planned combo. Maybe if there was a way to cover the edges with something softer it could be less dangerous. The big big pool is fantastic and well maintained.

I had high hopes for this resort, but unfortunately, my experience fell short of expectations. While I’m not a particularly demanding traveler, I found several aspects of my stay to be disappointing. The room had a persistent musty odor, and the food was consistently below average in both quality and variety. One of the main reasons I chose this resort was for the advertised access to paddle boards and kayaks—but upon arrival, I learned that these were not actually available. Additionally, while I understand that seaweed on the beach is a natural occurrence, it was surprising to see no effort made to clean it up, especially since many other nearby resorts do. On a positive note, the housekeeping staff were incredibly kind and attentive, and I appreciated their efforts to make guests feel comfortable. Unfortunately, the same cannot be said for the concierge service, which was unhelpful and added to the overall frustration of the experience. In summary, I would recommend exploring other options before booking here. There are likely better-managed resorts in the area that offer a more enjoyable and reliable stay.

First of all, this is not a 5 star hotel, this should be 3 star! Rooms are outdated need a major repairs. They need bilingual staff we had little problem with the communication over all hospitality is amazing our requests were obliged in a timely manner. Pool, location, coffee shop is cherry on the top we loved it. Although they have kiddo zone only for kids 4 years old it needs to be mentioned on their website so people can decide if they need to book this resort. Restaurants are good but long queue! Overall we enjoyed our time it could have been more better

We gotten a free room upgrade from the ocean view to the ocean front junior suite. Very great start, we are husband and husband and we’re black, so trying to find where we are most comfortable is a challenge depending on staff. We had a black band so that means we have access to most if not all. The stayed 7days 6nights, so far it’s the most we have ever spent to stay in Mexico. We were happy with the luxuries & comfort with the stay, it always comes to the staff/people. For example the older heavy set bartender located right next to the wooden huge blue chair, hid the josé cuervo gold from me and my husband and said something like “we are all out” then after speaking up cause we watched him hide the bottle, he then gave us the drink. Right after us someone walked up and asked for the same shot we asked for and he got bottle tricks and a double shot on top of that with ease. Another night we were at the disco/club and my husband had on a sleeveless shirt the heavy set man again looked at my husband ran from behind the counter and told security, who actually let us in cause its a line to get into the club. We gotten kicked out, had to leave to walk to the room and then come back with a sleeve on and yes inside that club was very very hot! This night made me feel uncomfortable because it was because our sexuality and possibly our skin color, its cause my husband wears makeup it was just the only way for the man to not serve him. After the club we were famished and decided to go search for some food; to see what restaurants are still open late night around 12:00am. We found the main food hall, this is the first night we ate late. We grabbed our plates and headed to the food. The fries were fresh out the grease but we noticed it was a spot missing for hopefully something that goes with the fries and sure enough, the chicken wings just rolled out the kitchen. We were excited cause we were the first and only ones up there, it took longer than usual to put the trey up under the heated light, so we asked him can we get some chicken. He then said “oh not yet” he just had the chicken sitting there not covered and getting cold. After getting restless from waiting we then proceeded to our table and chair, then we noticed a white couple asking for the chicken then he put it out immediately. We then got up walked over to the other side of the room and got the chicken we wanted but i decided to snap a picture to then share my experience with the world. We spent way too much to be treated like we are begging to eat whats already been paid for 5,000 times over!!|The shows at night were incredible, the hotel is always clean, the young lady by the snack bar that serve the chicken, fries and nachos on the days June 16-21 was always friendly and never gave us a difficult time to eat same thing with the tacos the young man was nice too. The two males behind the bar in the Piano bar/ lounge inside of the pyramid building were our favorite bar not only cause it was mostly premium drinks but because we were treated like guests at the hotel every time we walked in. The Japanese restaurant was the best restaurant on the grounds. The ambiance and the service were always top notch and the food was the best as well. We now love sushi alongs it’s cooked lol. We went there twice its giving 5 start restaurant hands down!

This hotel didn't specify that all television was in Spanish. That's an important factor when a person from another country book because we can't understand the language on the television. I paid everything before I came and was forced to pay an extra $55 dollars supposedly for resort fees. The rooms they have online definitely don't look the same and want clean. Every food place food was cold and old. I was told that all liquor drinks was included with the all inclusive package and it want. Only wine. Basically, people get scammed by what this resort says online and photographs. My question is if I was to leave today,, I only been here two hours will I get my money back or can I go to another resort?? This is ridiculous. You can't watching TV, the drinks not included in the all inclusive package and the food is not up to par. If possible I'll love to speak with a manager. Thanks.

The Pyramid Cancun: GOURMET PREMIUM ALL INCLUSIVE Booked: We booked this resort via CheapCaribbean. They offered transfer from/to the airport but we decided to rent a car. Hertz car rental: Free airport pick up to/from hertz. About a 10 min drive from airport. CHECK-IN: We literally had to wait until about 4p for our room to be ready. Mimosas, little sandwiches and desserts are in the check in rooms. You get your resort band, to fully explore the resort, even if you need to wait for your room. Kind of a long wait to check in, there was only 2 persons doing this. We left our luggage with concierge. they also brought them across the resort to our room, which was great!! WRIST BANDS: So, apparently, you get a different color wrist band depending on the type of room you get. We had a suite so we got a BLACK wristband. Unknown to us, that meant we had access to Everything on site. For those with blue band, they were limited to food options and/or had to pay a premium fee. Make sure you understand this before paying so you don't feel tricked when you book PARKING: Free, onsite ROOM: We stayed in the Pyramid Master Suite. "Made up of one comfortable bedroom and a spacious living room, this is the ideal option to enjoy with a wide array of amenities and huge picture windows to amire the Caribbean scenery. Jacuzzi (subject to availability, not guaranteed)". Bed was super comfortable. Two large TV's (bedroom and living space). 2 bathrooms with showers. Kitchenette in both spaces. Mini fridge was only stocked with coke / diet coke, beer and water. Coffee and espresso was in both rooms too. We had a jacuzzi outside of our room, with privacy. The Jacuzzi water was maybe 75 degrees, it was cold to me. There was also a 2 person table , 2 pool chairs, and a "cushioned" bed in this area. We were able to control our own room temperatures. The room was great! Room service at night or in the day were also offered here Housekeeping: We did not get our room serviced for 2 days. It wasn't until the last day , we called housekeeping and stopped a house keeper to make sure they serviced our room. We ran out of towels, wash clothes etc. Thankfully we brought a set of our own. Would have loved the trash to have been removed...etc. FOOD: Food is scattered throughout the resort. Buffets are at either side of the resort, so be prepared to Walk. Food was very mid. I often left food places still hungry Tatish buffet: Good selection. They do NOT offer mimosas during breakfast White Box: I left a review on their page. Tapas style entrees Black Sens: Pay extra for this, dining in the dark. This was pretty cool and fun! Le Buffet at Marketplace: Good selection of breakfast and dinner. Mimoas are available and other drinks. Hippie Chic: Little area open mid day to early evening. The food was hella salty or bland (depending on what you got). Bar area here. Food options of cerviche, tacos, chicken, fries, burger, hot dogs RESTAURANT RESERVATIONS Most evening restaurants, you have to reserve thru the app OTHERS: Fontaineblue: This was only open in the evening. Nice bartendars. During the day, this space was used for people to purchase packages Cigar lounge: You can purchase and smoke inside. You can also smoke outside of here Gelato and me: Good ice cream and gelato Kinky club: Open on weekends, they are just shows Evening activities: There were nightly events planned, but we didn't make any of these BARS Most had long waits, especially around the pool areas. Drinks seemed watered down POOLS This resort is about 90 percent pools, so if that's your thing - this place is for you! Plenty of open pool chairs/lounges that you didn't have to fight for one There is 1 adults only pool. Long bar wait. This area was fun tho. SPA We had a spa experience. Easy to register. Massage was an hour. Included in our package was a facial masque. Then we spent time in the sauna, steam room, dipped in freezing water, and spent time in the indoor pool. Afterwards, we laid out on the beach cabana, where there was also a bar ACCESSIBILITY: This resort is not handicapped accessible. No elevators, anywhere that I saw (and even looked for). You can walk across the resort pools using a long/high "bridges" that connected everything together. Many ramps were too short for a wheelchair to use. There were many "drop" off sidewalks, where you just fell down without warning to the sidewalk below CHECK OUT Come to find out, there was a concierge in our building. We were not told about it. Every time we needed help, we trucked to the main lobby which was a nice little walk. We were able to check out in our building. They cut your wristband off and you're good to go OVERALL This is probably a great relaxing resort if you're interested in hanging out by the pool, reading a book, getting some food just to not be hungry. It was largely quiet, which wasn't bad. This is not a turnt up spot, if that's what youre looking for. You have to walk far for food/events.

They say that this resort is fully inclusive. It's not. It's fully selective. Want a reservation to a restaurant? Not available days in advance. Want to go to a restaurant that doesn't require reservations? Not available. At several points I was offered drugs in the hallway. The staff was joking and laughing with the man who was selling. There is no complementary room service. For 5 nights, housekeeping came once and gave us half the towels we started with. The concierge, while in concept would be beneficial, were basically useless with making reservations, assisting with excursions purchased through the app, getting any type of service for the room (towels or drink replenishment), etc. Paid over $80 USD for a dinner at Le Petite Chef for my steak to be served raw (requested medium well). The staff in the buffet can serve you alcohol and drinks. They just tell you they can't because they don't want to be troubled. How do I know? I tipped once in advance and was able to get anything I asked for. The buffet is the only option available the majority of the time. Children were eating the toppings off of the cake at the buffet. The cooks who serve food made to order were only interested in serving women in bathing suits and avoided my party and even told us they couldn't make things. The Hippie Shack area was constantly out of food, with extremely long lines, and was very low quality. If you take an Uber, the taxi drivers tell you that you have to leave the resort to catch it (this is a lie - the driver will come right up). This resort was not very English speaking friendly.

Hi guys I'm writing this post to let you know the experience I got from the Oasis hotel Cancun. Long story short, avoid this hotel at any costs!! I'm currently traveling all around the central America, and decided to settle in Cancun for 4-6weeks. Everything is lovely here, and people are so nice. i booked an airbnb for 4weeks to stay. On feb 6th of 2025, I just wanted to get relaxed and have some fun at the pool, so I decided to book a five star hotel called Oasis hotel Cancun for two days. I paid around 550 USD for two nights in cash (I should've use my credit card) all inclusive. All the foods and drinks are free, and there's an unlimited minibar available in your room. I checked in to the hotel around 10pm on feb 6th. When I got my room, the mini bar was empty, so I clearly ask them to fill them up. Also, the TV and one of the lights were broken, so I asked them to fix as well. However, they didn't resolve the issue. At the end, I asked literally 4times in both phone and concierge to help with my request, but they never resolved them. (They said they will send someone right away for four times) Eventually I was so disappointed and got mad after fourth complaint, but I decided to bear with it and asked one more time. But at this time, the staff member just hung up the phone call while I was complaining. I am a vip status in this hotel, and went down to VIP concierge to fix them and asked for some compensation cuz they ruined more than a whole day at the hotel. They offered me just 4hrs late check out. I told them I can't take the offer. I didn't expect this kind of services in five star hotel. They also started to blame me by making thins up and saying it's all my fault. Guys if you guys are planning to visit cancun, never come to this place. They are trying as hard as they could to scam you. P.S the general manager literally promised to fill up the mini bar + and fix the TV They not only didn't fill up the mini bar also they made a really massive in my room with throwing the remote batteries around the hotel room

Nice hotel, rooms are a little tight but not to bad, patios are small, barely get a chair on it, hard to relax with a coffee in the morning and stretch out, bathrooms large, service is good, all inclusive with mini frigid with beer water and snacks, lowest level restaurants are ok same with buffet, Bahia steak house is the best at lower level (3 levels) good steaks and salad desert bar, pools are large with lots of chairs, beach is done many stairs making it a good and stair climb, snack shops with dogs, burgers, tacos, ceviche, gelato is good for a fast snack, coffee shops provides lots of options and pastries open early and late. Staff very good, nice cigar lounge and small casino on site, blackjack, slots and poker. Nice shows and entertainment scheduled each night, nice app to find info

We had a blast! The resort is amazing , I have stayed here twice now, last time was in 1998. The entertainment is the best part . The singers at Kinky are better than Las Vegas. The dancers are on point and keep shaking all day. Food was delicious, free coffee all day kept me going. The baristas are top notch. Going to go with a Pyramid room next time.

If I Could Give Zero Stars, I Would Been to Cancún more than a dozen times and never had a stay this bad. Grand Cancún Oasis has four all-inclusive tiers, and if you're not in the top ones, expect to be turned away from bars, restaurants, and even the gelato shop. That alone is ridiculous, and Expedia didn't mention any of this. My room wasn't clean. The place is outdated. At 4:28 PM, they were hammering and painting in the room above me--I could smell it in my room. I called the front desk, got transferred three times, then finally told to come in person. When I did, the staff member was rude and unprofessional. The few nice staff can't save this place. Honestly, this stay was so frustrating it made me feel like I'm done with Cancún. Don't waste your money.

Horrible hotel. Nasty smell in the room. The food was nasty. The people and staff seem nice

Trash don't waste your money here, unless you like long lines watered down drinks and inedible food. Go to Playa del Carmen stay at a boutique hotel and eat at the local restaurants.

Always a great time when we go. Food could be better but then again place is affordable I am not picky so it's fine. Beach is nice. Staff has always been amazing

Overall, not a bad resort. We had a great time there, but there are a few things to pay attention to while you're there, especially if you're getting the "Grand Oasis" plan (and not the 'Pyramid' or 'Sian Ka'an plan) which are the more expensive plans. Check-in: Check-in is pretty simple - there is a table counter right by the entrance you walk up to and they check your name with a paper list and you get your wristband put on which will also function as your hotel room key which you will have to keep on throughout the duration of your stay. If you're a VIP guest, there is a special VIP check-in room. Room: The room looked exactly as how it is pictured on the website - had a nice ocean view with our "Grand Ocean View" double room. "Mini bar" comes with 4 cans of coke, 2 bottles of water, and a few bottles of beer. The sign on the fridge says that you can get it refilled upon request, but when I tried to request a refill I was told that they don't refill the fridge and only stock it up upon check-in. If you would like more bottles of water, you can get them from the concierge on the main floor. Housekeeping usually came between 11:00am-1:00pm, and if you leave after 1:00pm, housekeeping generally won't clean your room, even if you request for it on the app. Rooms come with shampoo, conditioner, lotion, and soap. If you miss the housekeeping window, you can also request for more towels and bathroom amenities via the "Chat" feature on the Oasis app. Restaurants: If you do not have the more expensive wristband options and have the basic blue one, please note that not all restaurants are included. This was something we had not realized until we got to the resort. The included restaurants are highlighted in the paper photo attached to this review. Of the restaurants included in the basic blue wristband Oasis plan, you will mostly have access to the buffets, a few outdoor food courts by the pool, and a few sit downs - Bahia Steak House will require a reservation which can also be made on the app. Il Forno is a nice sit down option with Italian food and we liked that place a lot. Hacienda Sarape will have live music performed and we even had the musicians ask our table if we had any requests for songs to play. The food was a mix - sometimes fresh, sometimes not so fresh - especially if you go to the buffet and I did get food poisoning once - so just make sure to only eat the food when it's fresh at the buffet. Activities: There is usually some kind of musical/dance performance every day and also some classes such as zumba, yoga, etc. that you can attend. I really enjoyed the fire show - there are 2 a week and each fire show has performers spinning objects with fire on them which was pretty impressive. There is also a light show, but I do not recommend that if you are sensitive to lights as that show is VERY flashy. Beach: Being right next to the beach is a big plus to this location, and you can easily walk to the beach through the Oasis beach club. There is a foot wash station by the beach and you can also view the beach from the Oasis Beach Club pools (note that the left side is reservation only but the right side is open to everyone). There was a lot of seaweed on the beach. Check out: Checkout time is very crowded by the elevators and elevators are cramped so I'd recommend heading to the check out counter or express check out machines early to make sure you can check out on time. Check-out is done either at the check-out counter or at the express machine which will ask you to enter your name and room number and then you will have to give a check out receipt to the person by the entrance and have the wristbands cut and hotel keys returned. Main takeaways/tips: 1) Pay attention to the list of restaurants to make sure the one you're going to is included 2) To get more bottled water, ask for bottled water at the concierge desk (do not drink their tap water - it is not safe!) 3) Expect to not get housekeeping services after 1:00pm 4) Download the Oasis app so that you can reserve the Bahia Steak House if you'd like to eat there as well as request for towels and bathroom amenities if needed via the chat feature

The lobby inside this hotel uses way too much perfume or cover-up of some sort. Definitely too smelly for anybody with allergies coffee shop inside that has good readings, but only people that stay at the hotel can use it. They don't accept cash or credit. The inside is quite beautiful with a lot of plants. It's a very unique interior. Interior is extremely welcoming if they didn't have some type of cover-up sent.

My family and I experienced an appalling series of issues during our stay that not only ruined our vacation but also cost us thousands of dollars. Below, I have outlined the numerous problems we encountered: The hotel was in a dilapidated state, with pictures online being very deceiving and not at all accurate. Hotel lost power twice while we were there. The power went out the first night for the entire night! And with temperatures reaching 90 degrees in the rooms. We had to have my grandson sleep on a bench in the hot lobby. The air conditioner in our room did not work even when the power happened to be on., and there was no air conditioning in the main areas such as the lobby. FOOD POISIONING! No restaurants were open, and the food that was available was terrible, resulting in food poisoning for three of us, including my 5-year-old grandson. Despite calling the service desk over 12 times to request new sheets after we vomited up due to food poisoning, no one brought them. I had to pay a maid for extra sheets and put them on myself. FUNGUS IN THE POOL! Confirmed by the doctor on site! Both my grandson, and I developed lesions from the pool, for which we had to pay $95 for anti-fungal medication from a doctor because the hotel wouldn't supply or pay for? . The manager was seen fighting with a lady who was begging for a resolution to the heat in her room. Although there were open rooms in half of the hotel that had power, the hotel staff refused to move any guests. There was no hot water in our room. Black mold in shower and on showerhead Chair loungers by the pool had mold on them The hotel primarily offered buffet meals, and everything else was closed, making it impossible to get edible food for my grandson. Despite having black bracelets as an upgrade, we were unable to order room service without additional charges. The lights in our bedroom were flickering. Some of the waiters were extremely rude. Construction was ongoing throughout the hotel, causing constant noise. Loud music played until late hours of the night. Bottled water was only available for purchase. Blended drinks were not available. We paid for an ocean view room but did not receive one and were told it wasn't guaranteed. Water was leaking throughout the hotel, creating huge puddles. Cockroaches in hotel Rust on mattress We complained every single day, yet nothing was made right. Given these significant issues and the distress caused, I HIGHLY suggest you spend your hard earned money somewhere else!! . Our experience at this hotel was beyond unacceptable, and I strongly urge you to pick another hotel!!

Let me say this first up: If you want that 5 star "all inclusive" treatment, do NOT stay at the Oasis Grand Cancun. At check in we were not given any information about how to navigate the place or that half the restaurants were not actually "inclusive." We were provided a QR code that didn't work. WIFI only worked inside the building. The whole place is a giant maze that lacks any useful direction. The mediocre restaurants we (were) allowed to dine in were comparable to Village Inn here in the States, or Panda Express. No, I would even rate Panda Express as the more desirable food choice here. I understand now that tipping would have been appropriate at EVERY kiosk & restaurant in the resort. Most of the servers had a scowl and rightly so since we uncultured swine forgot to tip, and by "we" I mean ALL of the guests. The front desk might have mentioned this at check in. Now for the room. It was dirty and wayyy outdated. The bathroom was deteriorated & felt dirty. (see pics, & the video of the roach crawling across the floor while I was on the toilet) I know that wasn't the housekeeper's fault and we left a tip anyway but gross. Now for the piles of human feces in the stone lined hallway, not kidding, a giant turd that some poor soul had dropped, mid morning, IN the hallway, and a few feet further, a second turd, that someone had stepped in and smeared a few designs further down. It was there in the heavily trafficked area for several hours and when it was finally cleaned up, it wasn't really cleaned up because the stains were still there when we checked out the next day. Also, a room above us in our hallway kept leaking toilet water so we usually had to navigate around a puddle every time we went back to our room. And now for the beach. We were clearly placed in the old section of the hotel zone. Because the beach was a narrow strip of sand with a 2 to 3 foot cliff you had to climb down to get to the water. They don't comb it at all as there were cigarette butts & trash everywhere. The pictures show the tops of people's heads who were down by the water, illustrating my point. So if you can get past all of that you can enjoy a nice day there as long as you arrive at sunrise to stake your claim. Other than all of this, the birds on the property were beautiful, the koi pond was delightful, the pools looked pretty. Also, the presentation that we agreed to attend for the cheap price for the hotel, was a waste of an entire day. The company (Monster) that did this was separate from the hotel, but it's sad that this hotel is affiliated with these people who say you have to attend a 90 minute presentation to get this deal, and if you don't attend, they charge you double for your room. They wasted an entire day of our vacation with this bullshit presentation where they took us offsite 30 minutes and back to another resort where they aggressively try to push you into buying a condo for 4 hours. Anyway if you just want to party, eat shitty food and drink cheap liquor all day, Grand Oasis Cancun is the place for you. If you want peace & relaxation, and no feces lined hallways, go to Garza Blanca down the road. Thankfully you can order mj for delivery at the 420Cancun website .

The place is beautiful at first glance but then you realize it's crumbing around you. If it rains this place floods inside and out leaks everywhere. The majority of staff is unhelpful. We were assigned to a room on the 6th floor and they only had one elevator working for the whole building took an hour to get a spot on an elevator to get our bags to our room. Our room smelled, the door to the balcony was unsecured and would let wind and water in while constantly slamming against the door frame so it was loud and annoying 24/7. Sink leaked, toilet leaked and wouldn't flush. Food was garbage unless you paid for the pyramid exclusive restaurant. Overall just a really poor experience and won't be booking again and hope others avoid the disappointment. A bad day is still a good day at the beach but save your self the heart ache and go somewhere else.

2 stars because the resort is right on the beach which is always a beautiful amenity. We lucked out and got an ocean-front view from our room at the Pyramid. I should have done more research on this place before booking, but the vibe looked fun and they had a 24/7 casino. It was a long day of travel and then our party of 4 waited over 1 hour to check in. The line wasn't even long. I have no idea what was taking so long. By the time we were checked in, everything was closed. We asked multiple workers if anything was open and we were told different things. We would walk all the way there and it was closed. Everything closes at midnight or before. Our friends ordered room service and after waiting another hour they said the food was horrible. They force you to download an app to learn all about the resort. Now I'm getting more junk emails than I ever have. All inclusive, they boast, but not everything is included. No drinks inside the casino were free. Some of the restaurants were not free. The food was cafeteria quality. I used the app to see what was open one morning, and I wanted to walk to a green juice place. The place did not exist. I asked multiple people and was walking all along the beach for 20 minutes, sweating, and the place was nowhere to be found. There was always a line for the bars, so it didn't seem too exclusive. I say skip this place altogether.

I arrived at Grand Oasis Palm at 12PM and was told check in was at 3:30 although their website says 3PM. Upon waiting in the buffet and lobby for 2 hours, I went to the front desk to attempt to check in. Without asking my name or room number, the gentleman working on the far left side of the check in counter told me check in is at 3:30 (the first lie I was told) then proceeded to check in another guests and provide them with keys to their room while I had to wait another hour an a half. I came back to the front desk at 3PM and had another gentleman assist me who was able to provide me with my keys without a problem. When I asked the gentleman that denied me my room keys earlier he stated his reason was "groups have priorities over single parties." Upon attempting to enter my room, the keys did not work so I went to the general manager. When i brought his statement up to his manager, she said this was incorrect and groups do not have priorities over singular parties (the second lie I was told). She also stated that there was probably something wrong with my original room and that is why they switched my room.... By the time I received my working keys and entered my room, it was 4PM. I entered my room and found the TV does not work, there is no hot water and the lights do not fully work. When I called the front desk to get assistance, nobody picked up the call. What was the point of having my room changed if I was going to be put in a room that does not have hot water, along with a malfunctioning TV and lights that do not work???? I waited 3 hours to get put in a room with malfunctions????? TERRIBLE CUSTOMER SERVICE. Customer service then calls me while I'm sleeping, interrupting my sleep to ask me about the issues. Could this not wait until the morning after I've slept trying to get rest from the terrible day I had? I let them know VERBATIM, "I appreciate the call but due to the amount of racist interactions I've had with your employees today, I prefer to be left alone." They then put a note under my door addressing the water, lights and TV but not their racist actions. How convenient. They're trying to make it look as if they tried to help but they're trying to help 4-5 hours after I've already requested help.... I am in Cancun for 48 hours and my first day has been ruined due to terrible customer service caused by lies and what seems like racism towards African Americans. Unfortunately, I am in another country by myself and will have to remain at this horrid resort. This is the worst experience in traveling I have ever went through in my life and I would not recommend this place to my worst enemy. If you are African American or Black, I strongly suggest you steer away from Grand Oasis Palm.

I have only been here 4 hours and have seen enough of this place to know they do not care about their customers stay. First I go there and have to argue with them about giving me the double bed room I purchased. Second, the place is flooded. I have never seen a place less water tight. It is a slipping hazard. The AC in the room does not work, the safe has no lock, we only have towels to shower with, Kleenex box is empty and the restaurants are run so poorly that I am embarrassed for them. I have called the front desk about 10 times and all they do is pick up and hang up on us. I call the operator to try to at least get towels and she just yes's me then transfers me to the front desk just to get hung up on. I regret booking here and would never recommend it to anyone.

Everything! was so bad!!!! Poor service Limited food options. Food was very poor quality. Most restaurants cost extra money even though it is an all inclusive. long lines for the bar weak drinks pool is cold loud crappy music every night until 11 pm Things don't work in the room Worst "all inclusive" I have ever been to!!! I wish I had read reviews before booking

my first time out the country, me and my friends booked this resort. Soon as we got there this lady scam me for $20. They are very racist at this resort. I will never forget how they treated us it was really sad. The food was horrible except for this Italian restaurant they have on the resort, they was nice and clean. If you don't know Spanish don't bother going to this resort.

Si quieren quedarse en un lugar donde tiene que esperar mucho tiempo para comer, dormir en una habitación sucia con almohadas que vuelen a sudor, los elevadores que vuelen a nalga y con comida que les hacen mal, comida bien mal, y mal servicio que nunca llegan para limpiar la recámara o que los ignoren, Este es el lugar para usted. Cierran esta locación por favor!!!!!

I needed an affordable resort for 2 nights for my birthday weekend. I decided on the Grand Oasis Cancun. I was utterly disappointed in the food and service. I wish I picked another resort. The wait to check in took 30 mins. All they served were low end alcohol and fries, chicken, burgers and tacos. If you want to dine at the nicer locations, you had to have a black band to enter. The front desk clerks were super nice, but the bartenders, servers and waitress/waiters' services where horrible. There was never a rude moment! You say thank you for something and some would grunt at you even if you said it in their native language. They allow guest that are Latin to skip you on the lines and no one apologizes nor say excuse me. The rudest, unkept, not to clean resort I've ever encountered. We had to ask 3 times for towels and to get the bathroom cleaned. The pool areas are not all cleaned and it's obvious. I went to dinner at one of the resort spots for lunch and couldn't eat the food. There was no flavor in the food, fruits or drinks. Thank goodness I went off the resort for dinner and drinks or else I would've had gross food on my birthday. I promise to never return.

Overall pretty nice. The pools and swim up bars were amazing, yet I didn't like the kids splashing adults at the bar, and the lifeguards or parents didn't do anything about it. All the restaurants I went to were very nice, but just one had bad food. Cocoa was my favorite, the farmers soup and tomahawk steak were my favorite meals there. The rooms are really nice, but the water pressure in the shower is bad and the hot and cold knobs are really touchy. This was mainly just my bathroom, but one of my family members threw up on the floor in there, and they cleaned it up, but the cleaners didn't even make the room smell better, it stunk in there for at least 5 days. The doors for balconies are not sound proof at all, you can hear everything from the main road from your room. Also do NOT book trips and adventures there! They're all in groups and it sucks! Overall 3/5 stars..

I normally don't write reviews as I'm easy-going and don't have high standards when it comes to vacationing. I just want to hang out and relax. However, my experience at Grand Oasis Resort in Cancun Mexico, was disappointing and infuriating. The food was plain and boring, and the front desk was horrendous, taking us 4 hours to check in. The worst part was when my nephew cut his foot on loose pool tiles, requiring a trip to the hospital to get 9 stitches. While the hotel covered the medical costs, no one checked the pool to prevent further injuries. Another family had a similar incident, though less severe. The lifeguard was rude, useless and seemed drunk. Additionally, no one called to check if we were okay or needed anything. My nephew hadn't eaten all day because of his accident, and when we called for room service, we were denied, even though the resort was at fault. We had to go downstairs and hunt for food ourselves after hours. They could careless that a young child was injured in their resort. The way they handled (or didn't) it, was absolutely absurd and unprofessional on all levels. Save your money and keep your family safe- Go somewhere else.

THIS PLACE IS A HELL HOLE, READ BEFORE BOOKING. -checking in/ finding room 1.Starting at the airport the man in charge of helping us locate our transportation couldn't have given less of a fuck about us. After waiting for about 45 mins we finally get a ride and arrive to a fucking maze where the "direction signs" are about as useful as a penguin in a tree climbing contest. We came with 6 people and got 3 rooms, it took about an hour to get our bracelet. Unless you want to tip for help with your bags to your room, good fucking luck finding your room. Place is laid out as if they closed their eyes and randomly placed the buildings. 2. From first glance this place is beautiful, blue water, palm trees, bars everywhere. Up until you look a little closer. Unless you wake up before the sun comes out you will not have a chair, not just by the pool but anywhere outside. Ahh not unless you rent a Bali bed for 100$. You come to find out that if you want even a sub par drink you must tip every time you want a drink, so much for all exclusive. 1 out of 10 drinks you get will be somewhat ok, had to drink beer most of the trip because it was the least shit, still shit but less shit than most. 3. FOOD IS SO FUCKING HORRIBLE. This is the reason I'm writing this review the food is so absolutely fucking horrible. The oil they use to fry their food is old and you can smell it when you walk past. The workers can't even pretend to give a shit about the food they're serving. How can you fuck up a French fry fry's are ass well maybe a tortilla chip in Mexico will be good, WRONG from a bag old stale horrible. This is every food hut, the burgers taste like old gross hotdogs and the hotdogs are worse than a baseball stadium dog. And you might be thinking "oh there's a steak house I'll just eat there" WRONG it cost money, need a reservation and good fuckin luck figuring out how to do that let alone get one. Even after you get in the streak restaurant you realize the streak is fucking ass too, these mfs can't cook a meal to save their lives. If you get the basic bracelet/package you can't get into any restaurant that looks somewhat decent. I ate at the buffet and walked laps around the food trying to work myself up you eat this slop. After a couple laps I decided to try the pasta and chicken. Havnt gotten of the toilet in 2 days. I could write a book about how pissed and disgusted I am about the food but just know you will either starve yourself or put yourself through hell trying to eat anything. Lastly, the employees don't give a fuck about anything. People bring huge speakers to the pool and ruin everyone's day "oh well". Food and plates in the hallways for days. They hire people to walk around to try and sell you vapes hair braids and much more, will be more expensive if from America. Room service isn't a thing, want more water or soda in your fridge, good luck. In conclusion, this place fucking sucks. I write this with 2 days left of this trip and I can't wait to go home. NEVER come here if you want to be cheap and come to Mexico and you think maybe Its not that bad. You will have a horrible time.

THIS IS A MUST READ!!! Not impressed at all, say it is all inclusive but, there is some deceiving parts to it. You cannot get into certain places unless you upgrade for $60 per person and get 5-6 more restaurants which are not worth the extra pay. They remake your room every other day. The places do not open on time, one restaurant was to open at 11 and didn't open till almost 1145. Kinky had one girl dancing in a cage while showing on video a huge show. I will not stay on the property again. Some restaurants you have to use the app to make reservations and some places you have to wait two days to eat there. Went to the sports bar and the bartender was an asshole and would not turn the game. A lot of the staff run on their own time. NO BACON!! Need to pay extra for a seafood buffet. The food was cafeteria food, a few restaurants were good. The only positive was the beach, the sports bar, and the people we met during our vacation.

Carlos, Marco, and Johnathan are the only reason my review went from a 1 to a 4. First and second day were super rough. But, we managed to turn a negative to a positive thanks to these amazing employees. The restaurants are pretty standard buffet style food. I'll try the steakhouse tomorrow night which is reservations only. Due to my color wristband I'm also not allowed to make reservations at other restaurants around here. Which is silly, so taboo and Harry's will be getting my business. But, it's night 2 and I'm finally about to rest easy tonight knowing I have a bed that fits me and my wife. And baby. I'm 6'8", 270 pounds and I split a twin bed last night with my wife and my baby.

PLEASE DON'T STAY HERE!!! This is the most disgusting place I have been in EVER! FILTHY, FILTHY, FILTHY!! Getting ready for bed and seeing roaches crawling on the floor. It was so late, we went to the office and requested a change of rooms. New room didn't have roaches crawling on the floor, found a few dead ones and saw a few while packing up to leave. The entire stay at this location was so uncomfortable. The food was tasteless and bland. It seemed like it was reheated or microwaved rather than freshly prepared. I couldn't even finish my meal because it was so unappetizing. While at the pool I attempted to get towels from the towel tent, they told me they would have more towels in a bit. So my kids went to play in the pool and I went to the tent a bit later and I was told they weren't going to have towels for the entire day. They didn't have pool towels available the entire stay while we were there. Do not stay at this location, it is disgusting!

I will take full responsibility for booking during spring break, but this is not a family resort at all. They have a kids area, but the rest of the place is a wild party. The grounds are nice, ocean is beautiful. The food is horrible. Frozen pizzas in the restaurant that you need reservations for. Everything except for the fresh fruit was disgusting and we will eat most everything. You need to pay for a safe and several rooms around me were broken into. The ice machines didn't work. The air conditioning was locked at 25, so it was so hot in our room. I will say that we had a nice massage and the views on the beach are amazing. They did nothing about people yelling and screaming all through the night. If you are going to party, great place. If you are going to relax with your family and kids, find somewhere else to go!

ZERO STARS ! DO NOT GO - EVEN IF FREE. Food is inedible, staff is rude and inattentive. Room is diry with mold and mildew. Broken glass in bathroom and after repeated requests was not cleaned. Felt unsafe actually. Drinks are disgusting. There are shady things happening at this hotel.

Just came back from SB with 5 other girls. We're all college students and while I can't speak to experiences of others, we had little to no complaints about this resort. The food was good enough and the chicken tenders and fries by the pool are heat. Rooms were nice, ours were cleaned everyday. We brought some of our own towels but were given 2 a room so we had enough. Beach is gorgeous, pools nice, and the bartenders are the nicest people ever (tbh all the employees are super nice). We went to have a good time and the parties they held provided just that. They also provide some transportation to the downtown area so you can go to other clubs easily. Liquor might be cheap but it gets you feeling right and with the beautiful weather you really cant have a bad time. Honestly no complaints for a group of 20 yr olds this place was affordable and fun.

Long review/story ahead, but in short, this is not a hotel that will respond appropriately in dangerous situations, nor will they take accountability. Regarding everything else - rooms were dirty and outdated, checkin took 2+ hours, food was cafeteria food at best and waits for all restaurants, pool chairs were a rat race to reserve. Housekeeping doesn't come when requested, neither does water/fridge refill, neither does maintenance. On day 1, we noticed the phone in our room wasn't working and reported this to the concierge. One night 3 of our stay (2/13/23) , we came home at 8:30 pm to screaming next door. We did our best to ignore it, but we then started to hear thuds with the screaming, as well as threats and shrieks. One of the voices sounded a lot younger than the other, so we were particularly worried there was a minor involved. We tried to call the hotel to ask for security, but the phone in our room (3 days later) had still not been fixed. The only option was to call 911, which we did given the violent nature of what was happening. Once we called 911, we wanted to leave our room as we feared for our safety and the screaming was extremely upsetting, but while we were on the phone, the fighting had escalated into the hallway. There are continued thuds and screams and we no longer have any chance of safely exiting our room to remove ourselves from the situation. Eventually hotel personnel show up and they begin to engage with the screaming guests, which escalates into more screaming between the two parties. This went on total for almost 2 hours. Our only means of knowing what was going on was by looking through the peep hole,. Had we been able to contact the hotel, we could have asked for help leaving. Some time later, the police arrived and seeing police officers with machine guns which is not what we are used to in the US was extremely unsettling. Given that we had no idea how these guests would react, the fact that there was only a thin wood door between us and the guests and the policemen's guns was upsetting. Eventually the screaming subsided (I assumed they were arrested). We were too scared to leave our room because we could not be sure, so we remained inside and terrified. An hour later, one of the guests comes back, followed by hotel staff. Once again, there is screaming back and forth about letting her in the room. Eventually they let her in the room and we then were subjected to hearing her scream off her balcony outside to people below to see if they could see her bag. The realization that these troubled, violent guests had been let back into the hotel left us again fearful for our safety. The next morning we warily emerged from our room to eat and check out. Upon returning to our room after eating, we see the two guests have again come back to get their belongings, followed by hotel staff. Starting at 9 am on the morning of 2/14/23, I asked the building concierge to discuss what happened with a hotel manager. 3.5 hours later at checkout they still had not shown up and I was dismissed and told that they were busy tending to checkout. Upon going to get my own belongings, two security guards were outside their room still waiting for them to clear out. I told them how frustrated I was that I wasn't able to express how traumatic that had been to the hotel and both said they were the people who should have been contacted but they were not notified of anything. I do understand there is a normal level of noise or disturbance that can be expected while staying in a resort, however this clearly goes well beyond a normal level of disturbance. It was also alarming to be told management did not have time to discuss this with me, and to learn security was never even aware of the circumstances. I wanted to ensure the correct parties were aware of our experience to help future guests because no one should have to go through what we did. Any hotel should not be responsible for the actions of their guests, but they ARE responsible for how they handle these situations and in this case, Grand Oasis did not handle it appropriately. We left Cancun traumatized, fearful and disappointed in the lack of support, acknowledgment and awareness over what was an extremely serious situation. 1 month later and my incident report has not been acknowledged.

Charges me and my friends $1000 for a tv we didn't break. The tv isn't even connected to the internet so we didn't even use it. When we asked them about disputing the charge they said they would have to take action if we don't pay it immediately. Bars also close relatively early so you have to start drinking early in order to get your money's worth.

We went there with a group we trusted to see a band for 4 nights. Never dreamed it would be such a horrible place. What saved our experience (besides the great music) was the extra care we got from our group. But even with our black bands (premium) we couldn't get into the restaurants that required reservations because they were all booked when we arrived! So we ate most meals at the buffets, which were awful. Miramar restaurant, which is on the beach, and lovely when there isn't karaoke blaring, had barely tolerable food. When we tried to go for breakfast, they closed early, even though everything says they're open til 10:30. We managed to get into Dos Lunas through our group, and the antipasto bar was decent, not exciting. The lasagna was terrible, and my husband's fish dried out. You can't get a decent wine by the glass, just the bottle. All over the resort the "red wine" was a barely drinkable Merlot. We were charged twice for an extra night. We planned on using the Express checkout, which was not working, so we had to send in a long line at the concierge in our building. They also don't change money at the front desk. We were sent across the street to a money exchange!

Cancún is a fun place. There's a lot of amenities this hotel has such as the clubs, large pool, & restaurants. There customer service is really unprofessional. They get upset when you ask them to do what there job requires, for example, asking a server to get water. I had a server roll their eyes countless times when taking my order. There are great people that work here but I feel like their spirits are crushed by the horrible people that do work here. Otherwise, I recommend other hotels in the area actually enjoying their job or life.

For starters, we checked in and customer service seemed fine. Since being here we have not been able to reach guest services by the phone. They answer and hang up consistently. The resort is all inclusive which means the food is free. However, I did not know that equaled horrible food. The food at this property is terrible. Do not come here for the food. We returned on today from our excursion and our room was completely flooded. We have not figured out where source of the water is but our chargers, shoes, and beds are soaked and water damaged. We could not see the water upon walking into the room and I ultimately slipped and hit my head on the counter. My husband had to physically go down to guest services to get help and the most they were able to do was switch our room. No compensation for our damaged items or completely inconvenience of not being able to use/access our entire room. I do not recommend this resort for anyone coming to Cancun.

Bad experience from beginning to end, absolutely don't recommend this hotel, unfortunately we didn't read reviews when we booked, we trusted an agency, from all the bad things we experienced the screw on the broccoli soup was the worst. Thankfully everyone is safe but could have been a really bad accident. Do not recommend this place at all. If there was a minor one I would do that one.

Terrible, place to visit and stay. This place is nasty and their service is horrible!

This is our 3rd time here and unfortunately we will never be back. We were always VIP and when asked about it were told we could get for $35 pp per day. Our friend who was leaving a few fasts before us bought us all VIP and then were told we couldn't use it because we weren't leaving the next day. I asked if we could come back at end of day or very next morning and they couldn't cut them off and she said she couldn't do that. It's really been disappointing and feel oasis does not love us.

Complete trash, the beach is nice, the hotel stinks of mildew and mold. The food options are terrible. The all-inclusive is a joke. No one tells you there are certain tiers, and you can only eat at certain places without paying extra. Everything seemed to be a way to nickle and dime you into paying more. The pool is nice and huge but hopefully you enjoy 90 bath water. The beach location is actually very nice, but it would be nicer if they would clean up the seaweed. Our family literally cried lol. We ended up spending so much more money then we planned. To top it off while checking out we were charged an additional 140$ for a broken safe in our room. That was 100% broken when we arrived. But bc we didn't report it it became our fault. Simply rediculous. Please do not stay here.

I'm pretty disappointed, I only booked this hotel because this was the only one available for Ozuna fest. They partnered together, so in order to get tickets I had to make a reservation at this hotel. After learning that rooms are less than 100 a night and I paid more then double that is ridiculous. I didn't check the reviews upon arriving, because I would've thought a festival with such expensive tickets would provide a great hotel. I would think twice on booking for events hosted by pollen. I'm giving three stars (I want to give one) but three based on the actual price. 70-90 a night is reasonable for this resort because you get what you pay for. Not so great food and not so great rooms either. But the workers were exceptionally friendly and helpful, and the aesthetic is unique as well. I'm more upset about having to pay more just because I wanted to see Ozuna perform. And the resort is definitely not capable of hosting an event, the space and set up was also below average. But my disappointment is more towards pollen, for choosing this hotel in the first place. Not at the hotel itself, I don't know what people expect to receive for 70-90 a night? Be realistic. If you want a better hotel, spend the money on one. This is Mexico, but Cancun is pretty expensive because it's a beautiful island.

I reserved the Grand oasis pyramid The room is small and dirty, baby crib has a mold and broken

The rooms are outdated tiles falling off in the bathroom. Hardly any furniture in the room. The pool tiles were also falling apart. My husband cut his foot on the broken tiles. The place is just run down. I know they have a new section that is very nice. But unfortunately, I did not get to see that area. BOOKSI & MONSTER ARE A SCAM DON'T FALL FOR IT. I PAID $1023.40. FOR MY $399 CANCUN TRIP

CANCÚN HORROR STORY!!! DO NOT STAY HERE!!! I actually cannot emphasize enough how much I recommend NOT staying at this property if you are coming to Cancún. I read the bad reviews before I went to and disregarded them... For your safety, learn from my mistakes! Here's what we experienced during our stay (we only lasted for one day & LEFT as soon as possible): * Harassed & mistreated by the staff (they thought we did not understand Spanish and were saying awful things) * No lock on our door (pictured) and had to barricade ourselves in at night * WiFi didn't work * Phone in room, including emergency number, didn't work * No blankets on the bed, just one thin sheet * Human feces by the pool * Inedible food, took one bite and spit out * "All inclusive" but no bottled or canned drinks at all (besides a few bottled waters in the room) * Dirty pools and this awful smell of urine / garbage / feces that lingered across the whole property * No staff (besides sketchy "security") works past 11pm to help with anything Do not spend your time or money here, it is not worth it! Trust the reviews and know that the pictures they have on their website are false advertising! I made a TikTok video about this experience and it's going viral with hundreds of other people sharing their horror stories at the Grand Oasis Cancun: getting their rooms broken into, getting threatened to be sent to jail, getting sick, & more. We ended up leaving after one night & relocated to the SLS Hotel which was AMAZING and a completely different experience that turned our whole trip around.

Came here for our anniversary. We actually stay at the pyramid which is the luxury side of it. We have a great time and never left the resort. Food was great with so many restaurants to pick from. One of my favorite feature was that the resort had an app that you download and it was full of helpful information and activities and happenings. The only problem we had is that our phone in thr roo. Stopped working but that was not a deal breaker. Everything about this place was amazing. However if you are in a wheelchair I wouldn't suggest this place bc of how the walk way bridges Re built and how sloppy they are. It seemed as they were working on a more handicap friendly bridge. If so that woukd be my only suggestion for improvement. Every morning divers were in the pool cleaning all of them.out. something I have never seen so that's a plus.

Don't waste your time. Long lines for any food or beverage and they don't even honor your reservation. My mother and I booked a room with two double beds. They put us in a room with a single king then said there was nothing they could do about it and that the room you select is just a preference. Place is a dump as well and falling apart. If you can put up with all the bullshit the beach and pool are beautiful.

One of the worst vacation experiences I've ever had with my husband and 12 yo daughter. The property was lovely but the accommodations were sub-par. We conned into an $700 upgrade Master suite, which was the same size as the standard. My daughter slept on a futon which was a better option than the disgusting rollaway bed they presented. Old furniture; poor plumbing. Breakfast was good but most of the food was mediocre. The reservation restaurants, most were not kid-friendly, i don't know why. One of them served my daughter raw chicken after she got her food well aftercwe did. Stay away from here.

This is our second and LAST TIME COMING HERE! Bought a travel deal all inclusive only it's not all inclusive as you can't go here or there or eat here or there where we did last time, the cheese for nachos was actual Liquid watered down! The ketchup was watered down, they put us in a horrible room with a kid screaming and crying and we asked to move but denied, only reason I booked THIS hotel was for the Black Sens restaurant only to be told this time we had to pay and there's no availability anyway to even go! Wouldn't let you book Before getting there! Last time we shot pool during the day this time we're not allowed in the room Where the table is unless we pay extra $120 a day! It's absolutely ridiculous! Don't waste your money, travel from airport to hotel and back was $120 rip off plus a sundress in lobby a $20-30 sundress was $95.00 lol will never return to this hot hotel again, plus hard to find your way around it's a mess, they advertise you can go to all these other hotels nearby but again charge you! I booked whole trip around eating at this one restaurant so beyond disappointed!! Most restaurants were booked our first day too so there's that too! They have no customer service or accommodating concierge, they just don't care, overheard people in lobby had major issues with excursion and they did nothing didn't care, book somewhere else and don't use BOOKSI either!! NOT TO MENTION THE ROOM ATTENDANT JUST ENTERED OUR ROOM NOT EVEN KNOCKING! There's no inner lock! He opened door and walked right in

I strongly advice against staying at this hotel. Most of the staff couldn't be bothered with anything as simple as extra towels. Aside from that, the hotel has leaks in the rooms, the food is absolutely terrible (the breakfast buffet was actually tolerable, and the cafe de hoya was nice) but their sushi restaurant and the steakhouse were not only disappointing, I regretted having eaten the food from there. For what we paid, I would have expected more. The hotel just feels old and not well maintained, which is a shame because by appearances alone, it could fool you. I would not go back. I'd rather spend more and stay at the Moon Palace next time

My favorite place in the resort was Coffee and Me. The barista was excellent, Eduardo. At the Pyramid. Good coffee, chocolate, tea and pastries