Grand Universe Lucca, Autograph Collection

This is a lovely hotel in the most beautiful city. We spent three days in Lucca decompressing after our daughter’s wedding. The hotel was well-situated on a lovely square with cafes all around. The staff were amazing, breakfast was excellent. The only very slight downside was the room layout was a bit quirky and dark, there were only two small windows. But overall I’d definitely return!

My first time in Lucca, though not my first time in Italy. Since joining Bonvoy, I have stayed at more than 20 Bonvoy properties, and by far, this hotel’s staff has been the most friendly and hospitable among the ones I’ve experienced in Italy—comparable to the exceptional hospitality I’ve encountered at some of the properties I’ve stayed at in Türkiye. From the moment we stepped into the hotel, Vanessa welcomed us at the door. It is such an unusually happy and comforting feeling when a receptionist genuinely shows that they are happy you are there. We were upgraded to one of their lovely suites, which featured both a shower and a bathtub—something that truly came in handy, as we were quite exhausted after being on the road for a while. The hotel is walkable from the Lucca train station; however, the walkways are not very luggage-friendly, as the city has preserved its historic character, which we genuinely appreciated. We still managed to walk with our large suitcase, but it is worth mentioning that there were taxis available right at the station upon arrival, and the hotel also kindly provides a taxi for departure if needed. On our second day, I had a few questions regarding how to operate the bath faucets (very modern and chic instruments) as well as the heated towel rack. I stopped by the reception and met Mare—another amazing team member—who truly listens, understands your needs, and takes the time to help. Upon our return from a day trip to Pisa, we were greeted at reception by Ylenia. Equally professional and friendly as her colleagues Vanessa and Mare, Ylenia was already informed about my earlier questions regarding the bathtub and towel rack, as Mare had professionally passed along the information before leaving for the day. That level of communication and care truly stood out. I cannot thank MariaPia enough for how wonderfully she served us breakfast and coffee during our first three days. Her attention to detail and sense of perfectionism are immediately noticeable. We also dined in for lunch while MariaPia was on duty, and along with her excellent service came one of the most delicious lunches we’ve had in a very long time. The cooks in the Grand Universe home kitchen do an outstanding job, which is why we chose to enjoy one final lunch there on our last day before departure. Not only are their cooking skills impressive, but the food is also exceptionally fresh. Even though the restaurant was not very busy during the month of February, they still managed to maintain the highest level of freshness and quality—something that truly deserves recognition. When MariaPia was off, Vicky stepped in and showed the same level of hospitality during both breakfast and lunchtime service. Their roof top operates on certain days however you are free to go up and enjoy the view! Autograph Collection Grand Universe truly became our home away from home. The entire team made us feel so comfortable and welcome that we left thinking, “We definitely need to come back to see our friends here again very soon.”

Fantastic property in a superb location small village between Pisa and Florence. Restaurant was good for dinner or you could venture out into the streets for an amazing assortment of local cuisine. Staff is warm and welcoming and willing to help with information or a dinner reservation. The bar staff in particular seemed to know the guests like friends and listened to their stories and experiences with engagement. Such a delightful experience and the room we had was the perfect mix of old world architecture with modern amenities. My wife especially enjoyed the bath salts!

We spent five nights at the Grand Universe and loved it. Staff were extremely helpful and accommodating with our baby. Great location, quality breakfast, and spacious suite overlooking the piazza.

We had the most lovely time with friends at the roof top bar at sunset prior to an excellent dinner in the dinning room . The views from the rooftop bar of the city are breathtaking, the service, drinks and hors d’oeuvres, wonderful. |And the Puccini suite # 108 overlooking the Puccini concert hall and plaza was devine, large, modern and extremely comfortable . Can’t wait to return to enjoy the hotel and Lucca again from this lovely & well located hotel . |Thank you Antonia and staff for all your Suggestions & attention to details. |We surely appreciate your fine hospitality . Ciao for now, |Maria Antonia & Paul V.

We popped into Grand Universe for drinks in their rooftop bar before heading out to watch the festival. The cocktails were lovely, and our server was great. The outside bar area is quite small, but it more than makes up for it with its views of the city. It was raining on and off during our visit, but on a clear night the sunset is meant to be incredible, so it’s definitely worth timing it right if you can.

Lovely, peaceful atmosphere with great view. Delicious food and excellent champagne at a fair price - and the service was absolutely delightful.|We visited several times during our stay and we'll be back at this hidden gem at our next visit.||Quite a walk up the stairs - and only few tables, but I'm sure it's possible to use the lift with assistance from reception (you'll normally need a keycard). We however needed and enjoyed the exercise.

Superb hotel in central location. Staff at hotel were wonderful efficient helpful. Lucca is great location lovely bars restaurants cafes. Wonderful historic churches and buildings including the historic wall which allows you to walk around the ancient city with gorgeous views of the Tuscan hills