Grand Universe Lucca, Autograph Collection

We recently stayed at the Grand Universe Lucca for 6 nights. We were in town for a wedding celebration that went on for a number of days just outside of town. We had a great stay. We were in a small suite, which was good. The daily service also was good. We had breakfast every morning at the hotel and 1 large group dinner at the last minute. Both were great. The wait staff could not be nicer and more attentive. I give them really high marks for that. The people manning the front desk were also really helpful. They made reservations for us a couple of other nights and they sent us to really good places. My high rating is being driven in large part by the hotel staff. Really warm and friendly place.

This hotel is in an excellent location near the ring road and just a block into the center of the old town from the ramparts.. The rooms are modern with fabulous comfortable beds. Best I have had. But the bathroom is awful. It is very dark and small. No place for toiletries just a sink. If the bathroom had been adequate than the room would have been just fine. The room had a lot of space in the sitting area where a shelf or a table could have been installed near the bathroom for people to put their toiletries on. Not ideal but certainly better. ||The Champagne rooftop experience on Friday and Saturday nights was a bit weird. To go up there you need to pay 20 Euro each. We took a peek and there were only a few tables in the place. It was beautiful up there, maybe it could have more tables and a general bar. we would have loved to sit up there.||Also, I think that there needed to be more receptionists. We asked for reservations to a restaurant and went out for a few hours yet came back and a call was not made. ||One bag with our luggage was missing and they said they were coming up with it, but after an hour, we went to get it.||It is a nice hotel and I would have rated it higher but for these issues.

We had a fantastic time at the Grand Universe Hotel in Lucca. It is located right in the middle of the old city, surrounded by plazas and cathedrals. There was an opera show right around the corner that was just beautiful. The staff are so friendly and helpful, we immediately felt at home. The room was comfortable and very clean. Like all rooms in Italy, it  is a bit compact but they make amazing use of the space. The breakfast was delicious and had a huge variety of delicious offerings. The rooftop bar is small but has a beautiful view. We loved our stay here and are looking forward to returning.

Fantastic hotel in a very central location. I had one of the named suites at the hotel, so the decor is not reflective of a standard room. The room was comfy clean and the bed was heavenly to sleep on. The shower attachments (both top and bottom) do require cleaning / replacement, but that is a minor point for the hotel to pay attention to. The breakfast was tasty and plenty of choice and customer service was excellent.

This is a lovely hotel located adjacent to two public squares in the heart of Lucca. We stayed in room 106 (on the second floor) which had a generous balcony overlooking one of the squares (great for people watching). The room was beautiful with a high wood-beam ceiling, an excellent bathroom, many amenities — and the wonderful balcony. The only negative at this hotel was the bumbling front-desk staff, who were not very helpful and didn’t seem able to answer more than the most basic questions. The hotel is small, so I guess they can’t offer a concierge and the staff is not trained to fill that role.

We came here via Tauck touring for one night. Very quiet, pleasant atmosphere. Concierge enthusiastically got us reservation in a small "local" restaurant which readily prepared my food vegan. (Trattoria Canuleia). Room was smallish. Bathroom elegant. AC was QUIET. (One of my most important ranking qualities) Location awesome. City very walkable especially on top of the wall around it.

The hotel is beautiful inside and is located in a great area. The view from the top Champagne bar is spectacular. The rooms are designed lovely, comfortable and are well equipped. The hotel staff were very helpful and friendly. We received recommendations and great advice from Matteo. I highly recommend it.

This is a gorgeous, centrally located, historic hotel. The room was large but as typical with many hotels in Italy, there was a paucity of places to unpack and hang things. It had a small armoire, but it didn't hold much so again we were back to living out of our suitcases for a few days. Still, this was a really marvelous hotel. The service was exceptional. The dining room is also spectacular along with the food!