Grand Venetian

Do NOT live here, especially in building 6229. The foundation is not level and all of our walls have cracks in them that they have painted over upon move in (pic attached - you can tell). There’s so many issues we deal with just from the foundation issues, least of all being our doors cannot close because of the crookedness of the frames. Our windows cannot close because of the foundation being unlevel, so there is mold growing and ants/other bugs crawling in whenever they want. (pic attached) You’ll be smelling other people’s burnt cooking 24/7, they will never take your trash on time (a service you are forced to pay for), the exit only gate on Love Dr is broken for months. They’ve also towed my car and I had to pay $400 for having my registration expired, which if you’re like every other Texan, you know that your car registration is the least of your worries when it comes to ticketing. PLEASE heed my warning y’all, it’s so not worth the $$. Taylor in the office is nice, but y’all know - they’re only nice until you’ve signed the lease. The office is nice at face value but will ignore your issues and pleads no matter how much grace and Southern kindness you show them. Will edit if my issue gets solved, but not expecting it to. It’s so unfortunate.

To start with good about grand Venetian community. Community is really good and it is near to all the shopping areas and maintenance is good. Now about the bad things: I had a very bad experience with the grand Venetian leasing team while discussing about the charges they put in while vacating after 2 years of stay with a proper maintenance of the apartment. Since they had my deposit of $1200 while move in, while vacating the apartment, they charged me $708 overall and $400 alone for carpet change even though carpet was pretty much in good condition. When I asked about the charges, one person (do not want to mention the name) in the leasing team mentioned that it is good for you as they didn’t charge whole replacement charges and they charged only prorated charges. I was not convinced with her statement and they were reluctant to meet face to face. She asked me to send an email with concerns and same person responded after one week of follow up,saying they do not want to remove charges. I recommend this community but please make sure you are not going to deposit so much like me as it will cost you more money while leaving. I felt intentionally they are charging more if we have more deposit. Best of luck!!

I’m a happy resident at Grand Venetian, and I just wanted to take a moment to share how great my experience has been with Valeria, the new leasing officer. From the start, she has been incredibly helpful, professional, and attentive. Valeria made the leasing process seamless and stress-free. She answered all of my questions with patience and clarity, and she always followed up in a timely manner. Her warm personality and strong communication skills really stood out, and it’s clear she takes pride in her work. It’s been a pleasure interacting with her, and I truly feel that Valeria is a fantastic addition to the Grand Venetian team. She’s made me feel even more confident and happy about calling this community home!

I have called Grand Venetian in Irving a home for almost 20 years. Recently, they changed the flooring at my unit without any hassle. they worked with us to ensure that it is easier on us residents as we still live in it. Crews/mechanics did a wonderfully through job . we now have fresh flooring up to date and cant wait to enjoy my place more in the coming years.

Crawling with cockroaches and you’ll never get rid of them. They had pest control come,I treated the apartment and they bombed it. Guess what!!! ROACHES SURVIVED. At least 50 were walking around. They are invincible these breeds. Management retaliated at the end of my lease because I wasn’t staying in their roach infested community. People walk around none stop with kids in the parking lot all day. Then stare you down when you almost hit them. Go to a park!!!! This community was by far the worst trashiest place I’ve ever stayed. I wouldn’t live here if rent was free. Water would come in from outside and soak the rugs as we lived on a first floor. Just brought a fan in left it for days and I had to return it. Happened every time it poured. Was destroying the inside of the trim and wall. Neighborhood is the unfriendliest I’ve ever encountered. Stare you down constantly. The cabinets could not be used due to infestation. Everything is so old. crap sprayed with perfume. Pool is full of men constantly never felt comfortable. Fees up the butt. You pay about 15 hidden fees all labeled utilities and end up paying hundreds more a month. See attachment. I had to reach out to corporate to help. No help from the office staff. Anything is better than here. No one stays longer than a year except the crowd that all live here. Families. You see them walk to different buildings. They all know each other. I suspect the food that they cook attracts these bugs. Stay away!

I would like to say that good customer service is so hard to come by these days. I just spoke to manager Priscilla and she was able to resolve my issue. She has such a great and calming attitude. Keep it up. Blessings from T & Y

The apartment team is very attentive but as of July 2025 there are lots of roaches DO NOT LIVE HERE, I CANT WAIT TO GET OUT Edit to add details: I have been living here for one year, I have kept the apartment clean, taking special care and not leaving food out, water standing, dirty dishes, no crumbs on the floor, no trash for several days, etc. because I hate bugs. I went out of the city for 2 weeks and when I came back to my apartment I found around 36 cockroaches between dead and alive! (I am not exaggerating, I counted them). It is unacceptable and disgusting, especially considering I never did anything to "feed" the infestation, I even set traps regularly to catch them and maintenance had come to put bait inside the kitchen cabinets. When I go to the leasing office the only solution they provide is to wait until next week to solve my issue, which is unacceptable, would you ask your new residents to live for over 5 days with LOTS of cockroaches? My honest opinion is: if you value living in a clean place with no bugs this is NOT going to be an apartment you enjoy.

I recently visited a friend at this apartment. Parked my car and walked into his apartment and we got the car registered that very moment. Grand Venetian has hired a horrible towing company who hide right there and wait for you to walk out, and then tow it right away without giving you 2-3 mins to register your car. I had to pay and wasted an evening picking up my car. Hope this helps others to be cautious and don’t let this towing company take your money.