Jessica S.
Yelp
Will not be back for a LONG time or even ever. This used to be my favorite chain that my husband and I would frequent, but service has been unbearably awful and it seems that the people they hire do not know what they are doing at all. If they are not ready to be on their own, please take the time to train them properly.
The last time we were there, none of our food plates were cleaned off the table throughout our entire meal. We started with wings for an appetizer, and as you can see in the attached photo, everything was piling up and no one cared. This does NOT make for a pleasant dinner experience.
If that wasn't bad enough, we were never checked on by our waiter, and he continuously talked to a young girl at the computer screen as he was putting in everyone's orders. They loudly laughed and he even mentioned how scared he was because he felt like he was doing a bad job, and she laughed and said "Oh no you are doing great!" He was not the person who gave us any of our food, so not only did he not check in during this, but he never even checked in after. He also was working alone with his tables, so he clearly was calling out for help and didn't have any.
We had to flag him down for absolutely everything and so did everyone at the tables around us. We waited 20 minutes after we finished eating before we flagged him down and asked him for the check. The table behind us had an older man so angry and annoyed to the point he walked up to this kid while he was putting in an order at the computer to ask him for the check. After not having the check taken by the kid for another 15 minutes, he walked up to the kid again, gave him the check, and stomped off angrily.
Overall, this place definitely went downhill fast and I no longer recommend it at all. The food overall is decent most times we have been here, but as you can read my updates from a 5-star to a 1-star, the food quality has declined, as well.