Lexi S.
Yelp
Wow! What a scene -
I'm sure this comes at no surprise to Melanie, but unfortunately, I have to go out of my way to leave a scathing review instead the original that I hoped to leave on the drive home to Dallas. Here we go -
We celebrated our anniversary a bit late this year, but got into town Saturday night for an "extended weekend" through Wednesday.
First thing we did was hit the town and get local's opinions on venues and wineries.
Signor was the first venue I wanted to visit (Go there instead), but they are closed on Monday and Tuesdays (09/15 & 09/16) However Grape Creek seemed stunning, and came in at a close 2nd.
We were warned multiple times of the undeserved, pretentious attitude, and poor customer service that Grape Creek was 'known' to give - out of all Heath Properties. Which to be frank, is why we went on a slow Monday.
We get there around 2:00PM dressed for pictures (I was in a white dress - hopefully management can view this on camera).
We paid for a tasting, and a tour afterwards.
Melanie's awful behavior ruined our entire experience -
Condescending question of "does that make sense" at unnecessary times left us feeling slighted. We were hoping to ignore it until she started rudely speaking over us again and again, I had to walk away multiple times because of the hostility and demeaning tone that was coming out of her - we truly couldn't believe it. Not only because it was our anniversary, but because it's Texas and we're used to Southern hospitality.
This woman literally held up a menu to my face and said "can you read this? - it says October."
She wasn't being clear around the wine memberships, or how scheduling worked, or events we could come to after signing up. Mind you, This is after us already agreeing to sign up, and have lunch on property after trying the Cuvée Blanc.
She is a nasty woman who has no business being the face of a company. Not only as a wine rep, but as a sales representative.
Even though she should probably be in a kennel, I'll throw her a bone, And say she might've bit off more than she could chew - she wasn't capable of giving quality service to 2 small groups at once.
We walked out due to disrespect near the end of the tasting and didn't finish it, only to flat out cancel our tour because it was 20 minutes late. We waited in the blistering sun because we felt uncomfortable/unwelcome around Melanie. She lost club members - Thankfully.
We will never be back, but I will say speaking about this experience to locals, and other vineyards made us feel better because they couldn't have agreed more, and shared similar experiences!