Gravity Coffee

I’m really disappointed with my experience today at Gravity Coffee. I placed my order ahead of time through the app and waited in the drive-thru. There are two drive-thru lanes. One lane had two cars (one in front of me and me behind), and the other lane was completely open. Since I was already in line, I stayed where I was instead of backing up and switching lanes. I ended up waiting about 15 minutes and run late to work. even though there was only one car ahead of me and three staff members inside who were not busy. No one came out to ask about my order or even acknowledged that I was waiting. Eventually, I had to back up and go to the other lane myself. When I finally got service, there was no apology at all. Instead, I was told I shouldn’t have been in that lane, which was frustrating because I had already been waiting there for a long time. To make things worse, my latte was terrible. It honestly tasted like watered-down milk with barely any coffee flavor. For a place that used to be my go-to, this was really disappointing. Between the poor customer service, lack of communication, and low-quality drink, today’s experience was not acceptable. I’m very disappointed and expected much better.

Prices are high. Coffee is good. This is why I been coming here for 2 years, every single day. The girls are human beings! They have good and bad days like everyone else. For the most part every single girl has customer service skills and does know how to make drinks. When there's a new girl, it might take a moment to get her groove, but that's to be expected. People love to leave bad reviews. I personally like the stand and the girls. The company/corporate itself can do better in supplying them with products and materials and set them up for success. They take a lot of the frustration that actually needs to go to the true people in charge! They don't take care of their employees to the degree I feel they should. I know I'm not alone in thinking this. The staff is friendly, they remember orders, ask questions to try and engage with customers (rather than sounding like a robot), they're always beyond busy and I know they're working hard and getting everyone's drinks while trying to be personable with each client. For me Gravity is the coffee joint I CHOOSE and it's because of the staff and the coffee. Corporate needs to do better. Honest review.

Barista had an attitude from the start and when we asked for a cup holder, she has us a wet one and two of our drinks literally fell through getting out the car.

My favorite coffee spot in Des Moines! The baristas—Kiana, Katelynn, and Laura—are always friendly and consistently make an excellent iced Americano. Their warm service and great drinks keep me coming back. Highly recommend this coffee stand!!

The coffee was quite delectable. Pumpkin is back baby! Had a nice pumpkin drinky and gulped it down so quickly I thought there was a ghost in my car drinking it too. Service was superb and will definitely be making my way back to this part of the shire!

I didn’t want to make this review, but charging extra to NOT put something in is quite ridiculous. You heard of how expensive this place is right? Well what if I told you it’s more expensive if you want a certain coffee minus one ingredient? I wanted a Hyperspace, minus the coconut, same milk, etc. Noticed that they added an extra fee for white coffee. Questioned them about it and got some weird answer about how you have to ring it differently because it’s no longer a Hyperspace, even though you’re charging me the same price for it anyways and adding the extra fee.

I am a regular at Gravity for four years. The service, food, and the atmosphere are excellent. In the mornings when I get my coffee or a smoothie, a warm welcome makes my day better. Thank you Gravity Staff.

First timer. Vast menu and endless options for customization. The three drinks were all super sweet. Overall flavors were spot on. Next time I will ask for 1/2 sweet.

Love this location! i always have a great experience and my dogs who come with feel the love too! my chai's always taste so yummy

Girls are very nice and professional and the coffee is delicious every time and I love purchasing local...keep up the great job.

I absolutely love going to get my wonderful iced tea almost every day. The staff at Redondo are amazing. We laughed. They say hi. They are kind. They are just amazing. I have about 500 still on my card so I definitely will be coming a lot.

very polite and respectful! The ladies are always asking how am I doing and or how has my day been! coffee is amazing coffee definitely my favorite I would highly recommend this coffee stand

I didn't want to make this review, but charging extra to NOT put something in is quite ridiculous. You heard of how ridiculously expensive this place is right? Well what if I told you it's more expensive if you want a certain coffee minus one ingredient? I wanted a Hyperspace, minus the coconut, same milk, etc. Noticed that they added an extra fee for white coffee. Questioned them about it and got some weird answer about how you have to ring it differently because it's no longer a Hyperspace, even though you're charging me the same price fir it anyways and adding the extra fee.

Very expensive coffee!!! We got a 16oz dirty chai with oat milk and it was over $10, a hyperlink with no coconut, and a caramel macchiato. Each drink was well over $8 with no substitutes, and the hyperlink had coconut in it despite asking for it without. It tastes like a coconut melon smacked you straight to the dome. Two stars because the dirty chai was delicious and service was good!

If you've got time to waste, then this place is for you. Every single time that I come here to get my surprise GC energy drink I always met with a 15 minute wait at least doesn't matter which side of the drive-through I go to. It's always a long long wait, so like I said, if you got some time to waste, then by all means, come down here and waste it away.

Seriously the system is so bad.... Second time I come Here and will be the last time. How can a drive through waits 25-30 mins? That's insane.

I don't always go down to walk around Redondo Beach, but when I do, I stop by Gravity. They have all of the drinks you'd expect to see at a coffee place, but several signature offers to choose from. They also have a ton of different types of energy beverages, made just for you! The one thing I don't like about Gravity is that they are mostly a drive thru place which doesn't work with my car. This location uses a sliding glass door instead of a window. Perfect solution to accommodate the shortest and tallest vehicles! Super friendly, speedy service; I'd come here more often if I lived in the area. I've seen them open on Thanksgiving and Christmas, so that's a super extra bonus from me!

Drove here and turns out they closed over 35 mins early. Close time is at 8pm and it doesn't say close 725 pm. False advertising

Yummy drinks and quick lines! Vibes have been really great here recently! consistent store and I love the energy cans

New location! Drive through, or walk up and grab a beverage! I recommend the peanut butter shake and the "High Voltage". I'll definitely be back to try their chocolate banana shake!

My go to coffee spot! Love the coffee and the energy drinks. The ladies are always super sweet as well!

Decent coffee but lately really questioning their ordering process and management. I've been through probably six times in the last two weeks and every federal way location has either been out of peanut butter, blenders are broken, or out of protein powder always out of something it's pretty ridiculous when you are a 1 million dollar company,

Literally 25 minute wait just for 2 lattes. There was only 1 car in front of us. Literally the worst

Best quality coffee in the area now with more locations it's getting easier to find a location

This is a coffee drive thru kiosk, though they also have a walk in area for pickup. I usually stop by here when heading back from the pharmacy. They have an excellent selection of drinks, not just coffee, but fruity energy drink blends, chai tea, hot chocolate, and several non caffeine options. FYI, they also do delivery on Doordash.

Helllloooo Redondo! I moved to this area at the beginning of the year and since then GC has quickly became my new go to spot for energy drinks! I've always been a BFJ gal, but this changed once discovering GC over here and the two other locations further down in Federal Way. I love that I can customize my own energy drink! Base, fruit flavor or infusion, and toppers!! I usually build my own drink and change a little something something every time and it's always so good! (: I have yet to try their coffee, but definitely will now that they're down the street hehe

SLOW!!!! So slow... even with the iPads working the line. Be prepared to wait. Even with fancy computer system still tried to give me wrong drink. And frankly the coffee ain't that great. Should have more Keto friendly options. Nice people working there but I won't be going back.

Worst customer service ever. They started an app where you can order online for pick up. I order and proceed to drive to the shop. There are lines in both drive thrus. But I had picked curbside. I parked and walked up to the window. I waited five minutes for the barista to tell me that I had to get back in my car and go get in line at the drive thru. By then, more cars had entered the line. What is the sense in having an online ordering app if you just need to go to the drive through anyway. I asked to cancel my order and she did not know how to do this. I tried to call corporate and they do not pick up. Their website gives no customer service number. And then I get to the front of the line and they tell me they can't make one of my drinks. I have been a customer for awhile and will stop now once I run through the rest of my gift card I bought.

So happy they have this new location!! Soon as I saw the construction I got excited. Gravity has the best coffee. Coconut white mocha is my drink of choice. The employees are super nice. Big plus about this location is that they have 2 drive thru windows so there is barely a wait.

Sophia has been nothing but amazing at this coffee shop, she's so nice to me and my daughter. I stopped going to other coffee shops based on experience alone!

Noticed there was a GC on my way back up from Redondo beach, apparently they opened about 2 weeks ago~ I got a pineapple and peach lemonade and it was really good. The ladies who helped were of course very nice. So glad there's a closer location to me now

So happy that there is now one close to my school! I come here every morning before lecture. The coffee taste so yummy here! Also, the good vibes from the employees is AMAZING! Great way to start off my day!!