Skylar W.
Yelp
I rarely write poor reviews (this is my first 1-star review ever), and I actually enjoy the food at Graze, but this interaction left a really bad taste in my mouth and I don't intend to return to the one at Armature Works because of it.
Just before Christmas, I brought a 14 year old that I mentor to Armature Works to sit outside and write some holiday cards. She started to feel nauseous from something she'd eaten earlier in the day, and ended up getting sick and using the plastic bag I had brought with all of our materials in it.
After making sure she's okay, I went inside to try to locate some form of takeout bag or box that I could use, since now we had pens, envelopes, cards, and chocolates and nothing to put them in. The first counter I walked up to was Graze, and the man I spoke with (he was older and bald, that's all I can remember to note) was the rudest person I've encountered in a long time. I asked for a bag or box and he flatly told me they were for paying customers only. I explained my situation, that the kid I'm with had just gotten sick and I need to get her home to her mom, and I'm just looking for a plastic bag or takeout container. He laughed, made some annoying comment, and sent me on my way.
I walked over to the bar on the other end of Armature and they gave me a box and some complimentary gingerale for her after hearing what had happened. Then a staff member at Kipos gave me a paper takeout bag when asked without even having to explain what happened.
I want to mention that the "no" was NOT the problem - if you're not supposed to give out a bag or box to a non-paying customer, fine. It was the rudeness and the disrespect especially at a time when I was truly just trying to help out a kid that was clearly unwell. It was hard enough leaving her alone outside to go in and try to problem-solve, let alone be spoken to condescendingly in a high-stress situation.