Great Bay Beach Resort, Casino & Spa

I have been to Great Bay 3 times. I love this resort. Its a place I will always want to go back too. Lots to do, shopping, friendly people, always willing to help. The food is great, the ocean view is fantastic! I can't say enough about this little piece of paradise. Rent a car, I believe the Island is 60 miles long, it has some of the most beautiful beaches I have ever seen.

Overall had a great experience and would return. Only minor issue were the wifi which only worked in the bathroom in our room and the registration for the dine in (non buffet) restaurants at either or the resorts. We stayed five days but all the reservations were all ready full and we couldn't get a table. Make sure you make your reservations for dinner as soon as you check in. Staff is very friendly and always helpful.

I was severely disappointed during my stay at this hotel. I stayed in mid March 2017. There were some positives but I will note them after. 1. My room was smaller than all the others. If you look at all the rooms from the beach or the street you will see the corner rooms have smaller balconies. From inside the hallways if you look inside a corner room and the room right next door you will see there is about a 2 to 3 foot difference in overall width. I was stuck in a corner room. 2. The water pressure was HORRIBLE. Other guests that we met that were staying in The suites said they had the same problem. The maintenance staff also took over an hour to come to the room to take a look (after 3 calls to the front desk). 3. The casino is not a casino. It's all electronic games. 4. While I was having dinner a couple came down approximately 35 minutes before dinner was supposed to be shut down and the wait staff was already closing up for dinner and told the couple they had to go upstairs to the reservation only restaurant. That didn't sit well with me. They have posted hours for dinner and did not adhere to them. POSITIVES 1. The Lava Rock restaurant was fantastic. You pick your meal and you cook it on a sizzling lava rock to your preference of wellness. 2. The beach is beautiful with fantastic views of the bay. 3. The food was good. Nothing over the top. Not too many choices where you were overwhelmed. If they invested money fixing up the place and getting more food options thus resort would make a lot of money. It's in the right location and has a lot more to offer.

My family and i recently returned from a fantastic trip at Sonesta Great Bay Resort. The entire staff was friendly and courteous. I'd like to make mention of the G.M. Mr.Bourne who was very approachable. The food was excellent. Everywhere was so clean from the rooms to the beach area. We had a beautiful spacious room overlooking the ocean. This was by far our best vacation, cant wait to return. Two other staff members who provided stupendous services were Cleopatra Blair(Food&Beverage manager) and Nigel The Bartender. Furthermore i would also like to make mention of Wendy Akeem, Anthony, and Marcia of whom provided remarkable services. -Marcia

Great location. Very clean. Food quality must improve and variety. Drinks poor for a Carribean all inclusive. Pending how much you paid, i wouldn't pay over $1300 to stay here. Otherwise the staff are great and everything else.

Oh how I miss this place!!! I have been to this resort twice and it never disappoints. The size of the resort is perfect, not too big not too small. The staff is incredible. Always smiling and they know how to have fun! The service is very good, don’t be afraid to tip, these people work hard! The food is soooo good. There’s not that many restaurants but you don’t need that many when the ones you have are AMAZING!! The snack bar is okay, they make good pizza from scratch but the rest of the menu needs to be refreshed. The resort is for adults only (alleluhia) lol which makes it so enjoyable! They have a lot of entertainment especially around lunch time. There’s 2 pools and 1 jacuzzi, so it’s plenty for the size of the resort. This resort is located on the best beach of the island!! Great bay is simply beautiful and on the other side of the bay you can see all the cruise ships come in and go. It is only minutes away from town. I rented a car both times I went there as the island is pretty small and safe so it’s easy to get around. On a final note, as a big traveller, I have to say that Sonesta Great Bay is amazing and I’m wishing them good luck in the reconstruction of the hotel. Looking forward to come back Isabelle

Had a lovely clean room with an excellent bay view. Helpful staff. Enjoyed the spa. Tasty cuisine but limited variety. And lastly, an ocean I could not get out of! No walk in shock, like bathwater clean n clear to your toes. Wow!!

I felt the variety of food at the Bay View Restaurant was sufficient, particularly at breakfast. Our rooms were very clean, and housekeeping was on point. The activity staff were enthusiastic, and the location is great for swimming. That said, the staff at the Bay View need serious, serious training. Servers dropped cutlery and plates literally every day, and the service was very hit or miss (mostly miss). Some servers showed too much attention, while most showed not enough. In general, they were poor at anticipating the needs of their guests. Milk was left at every table (for coffee) to spoil in the heat, yet few tables had ketchup, and requests for anything were not filled promptly. Staff didn't seem to consistently enforce the "wait to be seated" policy, with some hosts/hostesses just waving guests in to seat themselves, and, at other times, no one being on duty to welcome people. I twice had to seat myself, and servers who saw me waited until I had brought my food to the tables and begun eating to tell me the tables were reserved (there was no indication they were). One server cleared my place (including cutlery) before I was finished eating. Another cleaned a table we were already seated at by wiping the crumbs off the table and into our laps. Worst of all was Il Pescatore, where we were kept waiting for 45 minutes before our entrees arrived, with no explanation or apology. I heard several guests criticize the quality of the food, but I felt it was fine, as there were always plenty of options, especially when you include the pizzeria and other restaurants, which I didn't frequent much. I'm fairly independent, so was happy enough with the Bay View, because the incompetence of the staff allowed me to pretty much serve myself. A few other issues with the facilities: the shower curtain liners are too long, and pose a trip hazard; combined with the high tubs, I feel that better safety measures should be put in place--especially for older guests (or perhaps those taking advantage of the alcohol). Also, the fitness room is missing free weights between 10 and 30 lbs, which I think is a popular range. This was an issue for serious gymgoers, as I needed weights around 20-25 lbs, and was forced to use 30, leaving another guest who needed the 30s forced to use the 40s. The room is popular in the mornings, and the water cooler ran out of water on two separate days within two hours of opening. The water should be checked more frequently. The restrooms around the corner from the fitness room need total renovation. Guest rooms could use soundproofing or tighter seals around the doors. Water pressure in the showers, especially at colder temperatures, is nonexistent. Finally, I would like to believe "adults only" doesn't necessarily mean "partiers only"; all I heard music-wise around the pools was loud reggae, calypso, and dance beats. Not everyone is there to get wasted, and some people would appreciate a more relaxing tempo--especially at such a beautiful location!