Great Northern Hotel, a Tribute Portfolio Hotel, London

Am so impressed by this hotel. Modern, clean and stylish, comfortable room. Small but great. Front desk welcome was warm and had a wonderful meal at Rails. Food was great and I felt fine eating alone. Would definitely stay here again. Value for money was good compared to other London options.

Our wonderful weekend stay could not of gone any better. We were blown away with our rooms decor plus the view from our pillows! as we could see St Pancras's kings Cross station Spire and clock, it faced directly to our room, 324. The service was impeccable and the attention to detail was generous. The Happy Birthday chocolate and fruit platter was a super surprise, along with Prosecco, that was nicely chilled. The turn down service with bottled water and chocolates added a welcoming cosy feeling on our return. We cant express enough just how delicious the Full English Breakfast was. Each member of staff were efficient making our experience at Rails felt special. This is our second stay at the GNH and we highly recommend you stay here. The location was excellent and with great connection links.

We had a handful of King's Cross lodging choices to stay overnight in preparation for going to Paris the next morning. This hotel is very upscale, clean, and nice. The rooms were also very chic. My one gripe, which was a big one, is that I paid for a "superior king" room which was gorgeous but did NOT (I repeat did not) have a shower! It only had a tub with a shower head. These are horrible. Luckily, we had two rooms and the other room had a standard shower. This truly soured my experience at this hotel. Just be aware of it when you book. If you are one of the .5% who like this type of experience, then you don't have to worry. This is the sole reason why I gave this hotel a "4".

nice, clean, pretty hotel with soundproof rooms and great location. if this hotel were priced lower it would earn 5 stars. However, there are lots of smaller issues that make this hotel not worth the price especially compared to other hotels in the area. Low quality beds. No desk space to use a laptop, or even a chair...just a small bench.

This hotel is located just outside the King’s Cross and St. Pancras train stations. King’s Cross Square with food and shoppes are around the corner as well. ||This hotel was very clean - 5/5. ||The staff were nice. ||There is bag storage. ||They have a nice snack area at the end of the floor. ||The Heritage room was tight but we were able to fit 2 checked bags, 1 carry-on shoulder bag and 2 book bags. ||We didn’t hear any trains and we faced St. Pancras. We were in room 403. ||The only con was the AC was not working properly on the first night and it was warm. The staff did bring a fan and some chocolates. It ended up working by the end of the trip.

This hotel is fantastic. Location is ideal as it’s at St Pancras and Kings Cross stations. Our room (we stayed in the same one twice) was perfect. On the 5th floor with a dormer. Very clean, quiet and nicely designed. There’s a pantry on the hall with snacks, espresso machine and tea. Staff are so helpful and friendly. We will return!

The hotel is lovely and clean and the bar is excellent as is the location. Really really expensive I would say for what you get in terms of room size The rooms were REALLY small. With 2 suitcases there was literally no floor space left to walk around

The rooms are too small with no space to even open your suitcase. One person has to stay on the bed for the other person to walk. The cupboard/shelves are non existent with a folding door which don’t fully open because of the narrow passageway! The only hotel I’ve lived in that didn’t have a mini fridge! While the location of the hotel might be good, for the price you would expect a bigger room!

We had a lovely stay at the Great Northern. The staff was extremely kind and helpful. Our room was clean and had a wonderful view of St. Pancras station. Though we were directly connected to Kings Cross, the room was well soundproofed. We would have loved to have even more room, but already had an expanded room. Just the way it is in a big city. My only other gripe is that the bed was not nearly as comfortable as the Delta Worsley Park or Delta Preston hotels we had just stayed at. Will likely be back on our next trip, and possibly stay a few nights at St. Pancras as well!

Great location and a kind staff were definitely highlights for this hotel! We had a pleasant stay, likely more of a 4.5 star experience. Our room was ready early and the proximity to King's Cross station was really nice. The pantry was cute as well, a great way to have quick coffee in the morning when we didn't want to leave the hotel just yet. Our room was clean and had a reasonably comfortable bed - it was small and hard to walk around in, with the bathroom doors hitting the room door frequently. Not a big deal, but a note that the size of rooms is compact from our perspective. Would stay here again for the location!

Nice hotel next to my office so easy to zip back and forth during working hours. Highly recommend the service and even the restaurant (the rails)z service was kind, they drop of chocolate squares as a pick me up mid-day and it's in a great location next to the King's Cross and St Pancras. Would def omen's the stay. The rooms are clean and comfortable and the noise level is low!

Such a cute hotel in Kings Cross neighborhood! I stayed here while traveling for work at Google London and was impressed with the hotel's hospitality and walkable location. They have a cute "pantry" on each floor where you can help yourself to small snacks, coffee, and tea. No gym onsite but they provide you with daily gym passes to a great place next door. Would definitely stay here again!

We had a fabulous stay at the Great Northern Hotel it's right in the hub of the Kings Crossing train station right across the street from the beautiful Saint Pancras Cathedral and hotel. It does get a very bit congested at times but the hotel goes out of their way to make you comfortable and make sure that you have a quiet stay while you are inside . the windows are double pained so you really don't hear anything until you step out the front door then it's complete chaos... The hotel inside is beautiful elegant and very comfortable. The staff are the most amazing people the restaurant plum and split milk was so delightful I had breakfast every morning because it was so peaceful and so delicious and they had my favorite avocado toast.... It really sets the mood for the rest of the day as I journeyed around... they had a sweet little food market right outside the hotel where you could get fresh honeys fresh baked goods fresh cheeses and chocolates. We really enjoyed our week stay at the Great Northern Hotel.

Wonderful hotel in a great, central location! Room: The room was fantastic: extremely clean, high quality, thoughtful, and charming. The room is not large, but still has everything one would need while traveling. The bedding, towels, and robes are high quality and very comfortable. The light switches and plugs are perfectly placed, and the lighting allows for many different variations of light intensity. Despite being next to the station, the room was extremely quiet day and night. The decor also felt very classic London, from the choice of lighting to the light switches. Appreciate how they preserved many historic elements of the building as well. Staff: Very efficient, friendly, and polite. They only have one person at the front desk, but the wait time was never more than a several minutes. Helpful with recommendations and available 24/7. Location: The best location for travelers! Close to the museum and library, and right next to so many trains and subways. Price: Very fair for the location and quality.

This was the last leg of our trip and so I decided to stay at Kings Cross to make it easy to get back to the airport since its a hub for mosts of the lines. Checkin was smooth, Martinez was nice, helpful and made my first impression of the hotel a pretty positive one. It took about 5 minutes to check me in and explained all the benefits I am getting from being a gold member. I got 2 free drinks at the bar which is a big plus, I'm allergic to down feathers and he advised me that all that was taken care off as well. The room was small but sufficient for 2 and I love the design and simplicity of the rooms. The bathroom is a bit cramp but it does its purpose although the doors are not the best for privacy wise. Definitely will be an issue if traveling with lots of luggage's because there is no area to put them, at least in the room we were assigned. This maybe the only negative part of the stay but as I mentioned, for us it was perfect since we travel light. The restaurant Plum and Spilt Milk is a hidden gem, we had dinner there and WOW, service, food and everything that happened that night was just amazing. I will be reviewing the restaurant in detail separately in and their page. Juliano, who was our waiter is probably one of the best I've ever had and I've dined in a lot of 3 Michelin star restaurants but Juliano was just amazing. He was attentive and made our dinner as enjoyable as the food. GNH Bar is a cool and hip bar with awesome music being played. Valerio took care of us and recommended drinks that were super awesome. He was a helpful and great conversationalist guy. Everyone we met and encountered were just topnotch. I will come back here again for sure if I am back in London. Location, center of london, good hub to everything and best of all 9 3//4 platform is right below the hotel :). https://www.tripadvisor.co.uk/ShowUserReviews-g186338-d4053933-r504239982-Great_Northern_Hotel_A_Tribute_Portfolio_Hotel-London_England.html#

The Great Northern is well located right in-between King's Cross and St. Pancras. Hotel lobby: There isn't much. You'll walk in off the street and turn right into a small parlor space hosting a reception desk that holds two people. There are a couple of seats in the area just as you come in the door, but if there are more than two guests checking in, it will be cosy. Room/bathroom: Ours was a large king room and I'd hate to see what anything smaller would be as it wasn't that large. The toilet was in a little room of its own on one side of the bed. A bit of a tight space with the sink to the immediate left of the commode, but clean and modern. The shower room was a large double shower, with two rain shower heads and two wands. There's a heated towel rack and a sink and blinds. Bed was a UK King so only 60" wide vs the US King at 76". It makes a difference when there's two of you. But the mattress was very comfortable along with its accompanying pillows. Staff/service: Cordial and friendly. Our bags were stored for us and brought up quickly after checking in. They even offered to store luggage as we checked out to head to another city (we were returning to London after). Cost: Bit pricey but you will pay for location. £263 for the night all in. Overall: Great location for train lines and tube access, along with access to museums and sights. Clean and modern, the rooms are surprisingly quiet.

Nice hotel, friendly staff. Problem is that we booked a king bed as I am 6'2" and my partner is 6'5". Was told we were upgraded to the largest room available. It was a closet with a double bed. Went downstairs to complain and was told " Oh yes...that's a European King - none of our rooms are big enough for real king beds". Seems to me this should be explained on their website. NEVER staying here again and writing Marriott immediately.

I loved my room here. Very modern and home-y feel despite being in a hotel right next to a major xfer point in London. Color painted walls, unique lighting and mirrors, and little dining nook really added to the homestyle feel. Enjoyed the Malin and Goetz bath products as well. Espresso, tea, cake, mallowmars, and fruit was up for grabs in each floor's shared pantry. The restaurant had a great breakfast. Dinner menu looked swell as well (although very pricey). There is a gym a few blocks away that hotel guests get day pass access to (with a pool). Not ideal if the weather is bad but you also get access to Barry's Bootcamp classes. If you are in the US, you might know what these are. Basically a split class of treadmill and weight training. An absolutely incredible workout. Make sure you book early with the hotel concierge as classes fill up quickly. As for location, Kings Cross is perfect if you want to explore london by tube as you can just hop on there and get almost anywhere in the city within minutes. With St Pancras right accross the street and London Euston Station 1/2 mile away, this is also a good launch point to other parts of Europe and UK. The area itself lacks good dining in my opinion. You will need to venture out away from the main train hub in order to find the best food. Would definitely stay here again on a future UK trip.

The Great Northern was really a nice hotel overall. I stayed here for 2 weeks on a business trip to London and really enjoyed it. Finding the front desk to check in can be a bit confusing, but if you can get past that you're set. I stayed in a couchette room which the website makes look much larger than it is in actuality. The room is tiny, without a doubt the smallest room I've ever stayed in, and I've stayed in some tiny rooms in London. I had a view of the room of St Pancras which the website makes sound like it's a plus, but from my angle it was really quite ugly. The food at the restaurant is pretty good, though be warned the mains don't come with a lot on the side so if it says it includes asparagus expect 2 spears. I had the flat iron steak and the squid and both were very good. There's no special service fee for room service so you'll pay the same price you pay in the restaurant which is nice. The hotel doesn't hold tables for guests, so you may have to wait if you don't have a reservation. The little closet at the end of the floors with free cake/candy/coffee is a nice touch though I wish they would have bottled water in there. Overall I had a nice stay and would return on my next trip to London.

Ok, love this hotel. Rooms are tiny (even the suites are small), but that's the ONLY downside. Every detail works, everything oozes quality and considering its part of one of the busiest stations in the UK...tranquility too.... From the Pantry on every floor where you can help yourself to goodies to the free movies / music on the Loewe tv's, to the 'feel' of the door handles and the quality of the bed linen...this is a small quality Jewel of a hotel, if you get a chance, I'd thoroughly recommend it.

I've stayed in a lot of SPG properties. This was a top tier property. Great location, excellent service, and the rooms are pretty spacious (especially for Europe). The climate control even works! My only quibble is that the concierge isn't that great. They can set you up with the standard tours and show tickets, but that seems to be about it. No real insights into food/neighborhoods. We stayed here 9 nights and would do it again in a heartbeat.

Stayed two nights here and had a great time. Two things stand out most about the hotel: 1. The location is absolutely fantastic. You are right outside(literally touching) the Kings Cross station which is s big transport hub. There are also lots of restaurants and even the British museum within walking distance. 2. The hotel is brand new. Everything is clean and newly painted. The rooms, while ours was a bit small are tastefully decorated and designed. The staff was also super nice to us even helping and eventually making a little exception to grant me my SPG platinum benefits even though one of my stays was tied up back in Turkey. Only slight negative here is that some of the rooms are a tad small-- but this is central London and you trade space for location.

This has become our go-to hotel when hopping down to London for a night or two. The location can't be beat if you're going in and out of Kings Cross, and it is easily the most reasonably priced 5-star hotel in London. We have stayed here three times so far, and have enjoyed each experience. They offer three different room types, and we have stayed in two of them; the largest (Cubitt), and the medium-sized Wainscott. The rooms are all beautifully designed and comfortable. Be sure to take note of the night stands, which are very well designed and visually pleasing. We prefer the Cubitt room given its larger size, but more importantly, larger windows and brighter color scheme. The Wainscott rooms are pained a dark purple, with dark wood paneling and only a small window. An odd design choice, but still cozy. Wifi is fast and free, and the TV has movies and music on-demand, which is a great feature. Their DJ created a few playlists which you can play through the TV. It's a TV speaker of course so the sound quality isn't ideal, but it's a good way to get pumped up while getting ready for a night out in London. On each floor they have a pantry area with Nespresso, tea, and snacks at all hours. You can also grab a newspaper or magazine. The whole thing is a nice touch, but I would request a room on the opposite side of the hotel as it can be pretty noisy. Now, I know this is silly, but hear me out. One of the things I appreciate most about this hotel is the mini-bar pricing. Not because we need access to snacks at any hour of the day, but because the mini-bar in most hotels is the symbol of taking advantage of the guest for convenience. Not here. Want a small bag of chips (crisps)? 80 pence! 80p for what probably costs 5 Pounds in other hotels in this exorbitantly expensive city. The opportunity to make some easy cash from hungry tourists, and instead they choose to not charge you 1 Pound per crisp. This where the Great Northern Hotel stands out, and it speaks volumes to the integrity of the people who run it. They said no to the easy money, and earned my respect, loyalty, and 5-stars for it.

Simple, beautiful sophistication. Expertly restored hotel with high quality finishes and a calm feeling. The entire area has gone from death trap to a destination. FYI for SPG elites, the hotel is also a SPG property.

The cutest boutique hotel in the center of everything..directly across the street from the train station to Paris! The drinks at the bar are tasty (the waiter made me a French martini) and the customer service so far is amazing. I'm only here for 1 night, but I can definitely stay here again for future London Plans.

so far very good. took a min to find the entrance but ok very nice amenities, the people who work here are. very nice. the restaurant the first floor is good, plum something had lunch and the place was busy but no delay in seating us. the server was nice, engaging with myself and my wife.

Classy, understated elegance in an accessible location bang next door to Kings Cross Station. The staff are super helpful and friendly making this newly £40m renovated hotel my new go-to hotel when visiting London.

Stopped over in London before catching an early train to Paris. I was going to book in to the St. Pancras for a night but the rooms at the Great Northern looked bigger and more luxurious. I wasn't disappointed. My room was gorgeous, as were the bar and lounges. It's a hidden gem thats easy to get to and very fairly priced. I will stay here again if I can.

I've stayed in many hotels around Europe, and this one doesn't disappoint. I did have a few issues during my stay here but Melissa and Nazli on the staff were diligent, kind and patient and did everything they could in their power to resolve the issues at hand. That being said, I don't think it should be a category 6 hotel, maybe category 5? The rooms are extremely small, even for Europe. We wound up having to check into an ADA accessible room because that's all the was available at the time of check in, but even that was super small. (And we were staying in the largest type room that they have) The restaurant was amazing for breakfast and if you get a chance to check out the Martini Lounge, it was also delicious! The pantry at the end of the hall with cookies and tea/coffee comes in handy if you are an early riser, or simply have jet lag. The location is centralized which makes it easy to get back and forth from the airport as well as galavant around London. Would consider staying here again if it wasn't so pricey or if the points per night were less. My friend has stayed at the St Pancras renaissance which is nicer and less expensive, and also right across the street. Looking forward to my next London trip.

The partner in crime and I went to the opening of the Bar in the new Great Northern Hotel at Kings Cross Station. The hotel itself has gone under a serious refurbishment and is looking stunning, both inside and out! A few motnhs back I was lucky enough to have a sneak preview at a few of the completed rooms, and I think I need a stay there!! The bar itself is really well designed with lots of little nooks and crannies to hide away in after a long working day. There are two entrances; one outside of the station, and one within the concourse of Kings Cross Station to help bring in punters from the trains. There is a DJ in one corner throwing some great tunes which I spent the next morning trying to hunt down on Spotify! The cocktails we tried were all great, my favourite by far was a Champagne concoction with raspberries in! The partner in crime really enjoy the vodka cocktail that was on offer! I wish I knew what was in them in the hope of recreating them at home this summer! The bar was lovely, staff were top notch and the venue made for an easy journey home!

This has been the absolute worst hotel service I have experienced. I have called about room service for ten minutes. Been hung up on twice. I go downstairs to ask the receptionist about it and he just apologizes and asks if I'm the one he hung up on....this is not a hostel but this is absolutely absurd. Not to mention when you arrive at night you have to go through a bar to get to your room and a bartender has to open the door for you. Which nobody told us. Absolutely worst experience I have ever had for a hotel. Especially in London.

We stayed at this hotel at our last night in London. We couldn't find a place near the King's Crossing station and they happen to be across the street and had just opened and had a room! It was pricey but very nice. It was really really *quiet*! I think we overlooked the center so maybe that's why but considering where it was it was very surprising. The staff bent over backwards to help us. We had a 'king' bed, but it was something more like between a full and a queen. Not sure why it was called a king. The comforter and pillows were very nice, thought it was strange that there were no sheets. The shower was wonderful, both overhead waterfall and regular spout. The frosted glass door to the bathroom was kind of strange and there wasn't really a place to put cloths. The tv controller was complicated and kind of annoying but there was lots of entertainment. It had a usb port on the tv and also next to the bed which was great for charging our phones. There was complimentary water in the fridge which was nice. There was a room at the end of the hallway with snacks which was convenient. The food at the restaurant was 5 starts. I am just understanding now the difference. A really good place is 4 stars, and this place was better! We had a Shepards pie type dish and meatloaf and it was heavenly food. It felt very trendy and beautiful in the restaurant and it would be a great place to eat, even if you aren't staying in the hotel. I would say if you want to stay and a really nice place this is well worth your money.

Stayed 5 nights there, almost a whole week and it was perfect. First we got upgraded, and I feel like if we had to stay in the small room we had at the beginning that would have been different for 5 days, but for a night or two that is fine. So we changed room, 4th floor, very bright, clean, nice, and so quiet and peaceful in the heart of a busy part of town. We got tremendous staff support for any kinds of things (scan stuff, ask stuff...). Staff was always very responsive and nice. We had breakfast everyday in the super nice restaurant Split Milk on the 1st floor. It was fabulous everyday and we tried EVERYTHING on the menu. Trust me everything is good there. We went to the pantry they have on all level to regularly get free tea, cake!, candies, fruits, coffee!. We also tried the Kiosk downstairs. They have delicious sandwiches ready to go. Absolutely great stay at this place and highly recommend it to anyone. When there ask for my buddy Francesco at Plum + Split Milk, he is the best!

Stayed here for 6 nights and loved it! The staff was very nice the cleaning service was great! Beds were comfortable, hotel was quiet ( my window didn't face the street) I wasn't a fan of the room service menu but that's just me being picky. Sparkling and still bottled water were complimentary and replaced every morning in room. There was a complimentary coffee, tea, cake, and candy station on every floor. I loved it! I hope I get to go back again! The location was very convenient too! Opening doors was a bit tricky at first because you need your room card to access any door... It was very secure but it took a bit to get used to. Being that this location is so close to the train station I think the security of needing a card to gain access to any part of the hotel is great!

Prefix I have been a Starwoods/Marriott Gold or Platinum member for the last 7 years, so I will be comparing this hotel to my experiences with their other hotels worldwide. The Great Northern Hotel (GNH) is suppose to be one of Starwood's highest end hotels, it took me 2 years and over 100 nights to save up 5 nights of points for this hotel, the normal room cost is $500+US/night. TL;DR They need to make a lot of major changes for me to ever come back. Stay somewhere much cheaper and you will be much happier. Bed I think the bed is the most important part of a hotel to me, its really the whole reason I'm in a hotel, I want a good night sleep. One of the biggest reasons I've been so loyal to Starwoods/Marriott over the years is because no matter where you are in the world you can rely on having a good bed. Not here. Lets start with the pillows, all of the other hotels from these brands (even at the lowest end) give you 2 firm pillows and 2 soft down pillows for a queen bed, this place give you 4 of the thinest pillows you have ever seen. These are like the $5 pillows from IKEA. It takes 3 of them to make one reasonable pillow, and between 2 people these were close to worthless. After the first night I called down and asked for 2 of the firm pillows, they said they would bring them up immediately, so we got ready for the day and an hour later, no pillows, I called back down, they said housekeeping would bring them up when they made the room. We come back in the evening, no extra pillows, call 3 for pillows, and they finely brought some more. Now with 6 of this pillows we made do for the next 4 nights, but still the default at the lowest end Marriott would have been better. The bed itself was the hardest bed I've ever slept on in my life (and I was in the Army, so thats saying a lot). After hours of not being able to sleep on this pile of bricks I actually tried the floor and found it to be about the same. After the 2nd night of this slab of concrete with a sheet on it, my wife and my backs were very sore, so I went to the front desk and asked for another room with another bed. I figured it was Sunday and a lot of people were leaving the hotel so there should be rooms available. I was told they would see what rooms they had after the checkout time and let me know what they could do. So we went out for the day, came back and they said that all of the other rooms have the same time of mattress and it wasn't worth changing rooms so they put an extra comforter on the bed to soften it. This did help, but was far from a good solution. We were under the impression that we would be changing rooms and had packed everything up in the morning, and then we didn't. Recommended Improvement: Go ask your parent company for some mattress and pillows. I'm sure they have a warehouse full they can send you. Any of the other brands will be better. Service Its very hard to tell where the lobby is, no real signs and its a tiny area so when we walked into it, we asked the two lady at the podium (really it looks like where you ask for a seat at a restaurant), where you check in, and after waiting a minute for them to finish their conversation, I asked again and one woman asked if we were looking for The Great Northern Hotel or another hotel, and I told her GNH, and she asked for my name, never telling us we were in the right place or saying welcome. We had just traveled for 24 hours, so I'm sure were didn't look so sharp, but really they made me feel like I was a homeless guy walking in. The whole check in process went this way, very cold. Any questions I had weren't answered or were answered in one word. They never said anything about my Gold member status, just 'here's your room key, now go away'. All of our interactions with the front staff was like this, cold, uncaring. However, the restaurant and bar staff were quite good. Recommended Improvement: Be nice to the guests at check in, they have most likely traveled a long ways and are very tried. Room This room is incredibly small, even for European standards. I've stayed in smaller rooms in Asia, but I've never stayed in a room that was so badly designed. It was stunning how poorly designed and placed everything was. Zero thought was given to people actually using the room. The bed mattress is set on top of a high platform, a normal technic in small rooms so you can put luggage under the bed, but in this room its closed off, so it is totally wasted and your luggage has to sit in the middle of the extremely small floor space. There is a small closet that they then fill with stuff so you can't use it. There is a tiny desk that they then cover with stuff so you can't use it. The power outlets are hard to get to. None of the switches are labeled and the placement of them are just bazar. The hallway from the bed area to the bathroom is so narrow that if you open one of the half doors for the closet or ba

The hotel management moved us to a Cubitt room where there are more windows, sunlight and a bit more space. This hotel truly does place emphasis on customer service. Highly recommended.

Awesome hotel. Boutique excellence. If you like boutique hotels, this hotel is one of the best, with better than average dining and the location is simply amazing. The staff was great, the mixologist knew his way around cocktails, rooms beautifully finished and comfortable, great bathrooms, all in all a highly recommended place to stay in central London location.

Great hotel and perfect location for trains and underground. Right from the beginning the staff was helpful and friendly. Benjamin took time to set trips up and showed us the best ways to get around London, even booking a musical. The Plum and Spilt Milk restaurant was fantastic. Francesco was super friendly and helpful, never forgetting our name. The food was delicious, especially the tomatoes salad. They were very helpful with our gluten free needs. Wonderfull experience and will be sure to stay here again. The complimentary cakes, sweets, fruit, tea, and coffees on each floor were also a bonus. Everyone went out of their way to be helpful.