Great Wolf Lodge | Webster

I won't post pictures because there are kids everywhere. This is a casino for children. They use your money but they have the best time of their life. They have a wizard themed wand game that is pretty fun. As well as an outstanding water park with rides to excite all members of the family. It is on the pricey side much like going to any amusement park but the attractions are well built and story time at night is such a nice touch. The food is 5/5 pizza great but the burger I had was amazing!

As a single mom and a small business owner, my plate is always full — running my coffee shop, expanding locations, and balancing everything in between. Sometimes I just need a place where I can unwind, disconnect, and focus on time with my daughter. Although this trip was on the pricier side, it was absolutely worth it. The experience was amazing from start to finish! Everything was connected to my wristband — payments, room access, all of it — which meant I didn’t have to carry my phone or a bag everywhere. Total game-changer. We got a great rate on our room and had a blast at the waterpark. If you’re staying more than one night, I highly recommend doing the MagiQuest. It’s super fun and keeps the kids engaged while exploring the resort. We only stayed one night, so we had to rush through it, but it’s definitely something I’d plan extra time for next time. The only thing I wasn’t a huge fan of was the VR room. We’re surrounded by screens all day, and it felt like a missed opportunity for something more creative or interactive — maybe a discovery room or a spa area for parents. Overall, Great Wolf Lodge gave us exactly what we needed: quality one-on-one time, stress-free fun, and memories that made it worth every penny. 🐺💦

We had such a wonderful stay at Great Wolf Lodge! The entire place felt cozy and beautiful from the moment we walked in. Our room was surprisingly spacious—roomy, clean, and incredibly comfortable. It was the perfect space to relax after a day full of fun activities. The atmosphere throughout the lodge was inviting and family-friendly, and we truly enjoyed every moment of our stay. Highly recommend for a memorable getaway!

Our first visit and it wont be the last. At checkin staff was friendly and helpful. Checkin was fast with no wait. Rooms were clean bed was comfortable with a pullout bed as a extra bed. The water park was excellent with plenty of lifeguards around. Lots to do! Alot of activities for the kids. Our grandkids had lots of fun and love the place. Highly recommend.

It was fun! The water slides were our favorite part. The lines moved quick and really weren't long anyway. It was loud when we were trying to go to sleep. Other families being loud in the hallway, etc. Check-in was easy and super informational. Most every employee was great. Didn't care for the girl that worked the arcade prize room. She seemed annoyed dealing with kids and just wasn't friendly or helpful at all. Overall, it was a good time and we made great memories. I would come back in a year after I forgot how bad the crowds were. 😆

My 4-year-old absolutely loves Great Wolf Lodge! The water park and activities kept him entertained the entire time. I appreciate that the resort has fewer restrictions, so it’s easier for families to relax and have fun. The staff was friendly and the atmosphere was lively. However, the cleanliness could definitely be improved, and with the colder weather, some areas felt a bit chilly. Overall, it’s a great place for kids and families to make memories, but there’s room for improvement.

We asked for a handicap accessible room at the time of reservation but they did not provide us with one, we requested an upgrade since we were 4 adults and 1 kid and they couldn’t accommodate. The sleeping arrangements messed the entire experience. We still had fun but that the kiosk inside the water park they handed off our food to another person, they offer to re-do it but we already waited too long, at least they reimburse the cost. We had a better experience at other times we been here. The housekeeping staff was very friendly tho.

Very disappointing, operational lack of communication. There are too many assistant managers and each manager has their own rules. Stayed three days and the rules changed by the day. The most disappointing part for my children is that one day they were allowed participate in the activities, then the next day a different manager said they weren’t allowed. Staff needs to be trained on what the rules are to better assist the customers. They basically told my daughter she was safe for her to go on a slide, but on the day of her birthday she was told she wasn’t supposed to be on the slide. My kids are big on following the rules and asked the manager on the first day what slides she can go on, then the day of her birthday the rules completely changed and she wasn’t allowed to go down the slide with her brother anymore. Making her walk all the way back down like she did something wrong. When I tried address this issue with the head manager there was not one available on assistants. Where is the supervisor?? No one could tell me or give him my number I was told someone would reach out and no one ever did! I wouldn’t recommend this location if you’re big on safety, you may be missing it due to lack of training at this facility. My kids have been to several different locations at The Great Wolf lodge we will just have to travel a little further to receive a great experience!!

We had such a great time at Great Wolf Lodge! Before I get into the whole experience, I want to mention how thoughtful it is to have this facility be Tree Nut and Peanut FREE!!! We told out daughter and she was so appreciative that she could have the ice cream and other treats around the property without having to worry about using her EpiPen. Once we arrived, there was a bit of a wait. I am not sure if there are options for online check-in but they should probably look into it. We arrived about 3:30 and didn't get to the front of the line until after 4:15. That's pretty wild . . .however, everything after this was up and up. All of the rides and activities are totally catered to kids! While my kids are strong swimmers, parents don't really have to worry about deep water unless they go too far into the wave pool. Our favorite ride was of course the River Run Canyon because all 4 of us got to enjoy it together. 5 people can fit though. The hotel room was very spacious...I was glad because some hotels are cramped however...the bathroom could be better! Overall...it was a good time! Don't forget the morning yoga routines and the dance parties at night!!!

Review of Great Wolf Lodge | Webster I wanted to share my recent experience because I feel guests deserve transparency when booking. Birthday Cake Misrepresentation The birthday cake they advertise on their website is nothing like what you actually receive. Instead of a decorated cake, you get a plain white sheet cake stuffed in a taped-up cardboard box with absolutely no decoration. It felt misleading and disappointing, especially for a special occasion like a birthday. $100 Per Night Hold Policy At check-in, they place a $100 hold per night on your card for incidentals. While I understand the reasoning, this adds up quickly if you're staying multiple nights. Credit vs. Debit Card Refunds What is frustrating is that their written policy only states that the unused portion of the hold will be released "in as soon as 2-5 business days" after checkout. What they don't tell you upfront is that if you use a debit card, the return of funds is treated differently. When I called after noticing my funds were still unavailable, I was then told it could take up to 30 days for the money to be released back to a debit card. This is a huge difference and should be clearly disclosed before payment, not after the fact. Lack of Transparency Their website says: "We place a hold of $100 per night ... This hold minus any room charges is released back to your card by your financial institution in as soon as 2-5 business days after checkout." This statement does not distinguish between debit and credit cards, which makes it misleading for guests who pay with debit and may not see their money back for weeks. Final Thoughts Overall, the lack of clarity in their policies and the misrepresentation of services like the birthday cake left me very disappointed. Families go to Great Wolf Lodge for special memories, and both honesty in advertising and transparency in financial policies are critical. Until they improve in these areas, I cannot recommend them in good faith.

I forced myself to take a much-needed break from work--being self-employed, I've watched my preteen sons grow up too fast and realized I needed to carve out more quality time with them. My wife, kids, and I scouted options for a boys-only getaway and settled on the Gulf Coast Great Wolf Lodge in Webster, TX, just south of Houston. This nearly new location for the franchise, less than a year old and partnered with Hilton Grand Vacations, promised the perfect mix of fun and relaxation. We opted for the Ultimate package, including breakfast, knowing our active boys love to fuel up for the day. After a four-hour scenic drive from home base, we arrived for our reservation and joined others waiting to check in. The hostess managed the bustling counter with courtesy and poise, well-trained for the steady flow of excited families. Before long, they paged us that our room was ready. Getting to the main elevators involved weaving through a joyful maze of children engaged in the lobby's ongoing activities--a lively scene that set an energetic tone for the stay. Our freshly cleaned room (4137) was spot-on: a dedicated kids' area with three bunk beds, and a main queen bed section with a large big-screen TV and dinette table. The view overlooked the outdoor pool and cabana bar, adding a scenic touch. The indoor pool area buzzed with energy, where the Hungry Wolf snack bar dished out everything from juicy burgers and creamy shakes to cold beers and their signature Great Wolf-Rita (a playful twist on margaritas). The boys quickly made new friends with kids their age, diving into Magic Quest, rope climbing and traversing the indoor adventure trail, tackling mini golf and bowling, and splashing through the expansive water park complete with basketball hoops. The Virtual Frontier stood out as a favorite dry activity for me and the boys, pulling us into a thrilling desert warrior adventure. The arcades and bowling added even more fun to the mix. For dining, breakfast at Timbers Table Kitchen was a highlight, with omelettes whipped up to order alongside a hearty spread that satisfied everyone. The Fireside restaurant and bar provided another solid sit-down option, reminiscent of an Applebee's or Chili's vibe. And if you crave variety, off-site excursions or DoorDash and Instacart bring in local cuisines--something we saw other guests enjoying. With diverse families coming and going in a natural rhythm, it was evident this spot delivers fresh, wholesome, family-friendly fun and quality amenities that live up to the hype--a standout escape for all ages and budgets. We'll definitely revisit.

We went here when they were first opened so everything was brand spanking new and it was great. The Dallas location is so old and needs renovating so this was a refreshing stay. We stayed Friday-Sunday in a themed room. Check-in was super easy, parking was okay. The waterpark was clean, no water slides outside (just pool with water activities for kiddos and the hot tub area), and the restaurants were very clean and easy to get to. Gabe was the breakfast buffet. Everything closed early so we didn't get ice cream from the shop but Dunkin' was easy to get through the app in the mornings. Love the amenities and how easy it is to get here and everything around the Webster area.

I love the giant pool and the rooms. If you go to the pool, there will be a little restaurant that has churros. THE CHURROS ARE AMAZING!!!

From the moment we walked in, our experience was disappointing. The front desk staff was not particularly friendly, and we were immediately told that our room wasn't ready. We politely asked how long it might be, and were told our room was "next to be cleaned." We understood we had arrived a little early for regular check-in, so we tried to be flexible. They suggested we take our bags to the water area and change there, but when we arrived, we were turned away and told we couldn't bring our things in. We went back to the front desk to ask if there was a place to store our bags, and were told "no"--and that "maybe next time we should just leave them in the car." Not exactly the level of customer service you expect from a family hotel. Another hour passed. We checked again on the room, only to be told, "I'm not allowed to tell you when it will be ready." We also asked them to update the phone number for text notifications so we'd know when the room was ready. They said they did--but when the room was finally available, the notification went to the original number, not the one we updated. When we went back to the desk to ask about our room, we were told, "Your wristband is your room key." This was never explained to us at check-in. We asked what room number we were assigned, and the response we got was, "Well, if you read the text, it was in there. But I'll tell you anyway." I explained that I never received a text because they sent it to the original phone number, and they had no response. Overall, the customer service was terrible from start to finish. For a family-oriented hotel, this level of service is completely unacceptable. We left feeling frustrated, unwelcome, and very disappointed. I hope management takes steps to address these issues.

We were a party of 5 adults and 2 kids. We stayed in the Grizzly Bear suite. The suite came with 1 king size bed, 2 queen size, and one full size (the couch pulls out into a bed). There were 2 bathrooms with showers, a mini fridge, and 3 TVs. The room was very clean when we arrived. There is a microwave in the ice room although they could have put a microwave into the suite. Check-in is through a self check-in kiosk. There are luggage carts available to help you move your belongings to your room easier. Employees were very welcoming and attentive. There is food available in the water park /MagiQuest/ropes course area, but there are restaurants within a 5-10 min drive. I recommend just eating at nearby restaurants instead of at the resort, at least the quality will be better. There is an indoor water park and outdoor water park. Outdoor water park was unavailable when we were there. You'll find a family friendly wave pool that isn't deep, a lazy river, and a good amount of slides for both kids and adults. For teens/adults I recommend going on the Alberta Falls, two body slides (High Paw Roller), and Texas Twirler (there are two different ones. The longer line on the left is more intense with a drop. The right one is more tame). Also, they don't have Forest Flume yet. I still think it's weird to see full grown adults swim with street clothes on (shirts) at the indoor water park. Parking is a nightmare. You'll be driving around searching for a closer spot. That wristband you have, wear it on your left wrist. You'll need it to scan to get into the room as well as leaving the parking lot (if you decide to eat elsewhere or shop). Overall, it's about 3 out of 5. The suites could have been designed better with a microwave, parking is a mess, and prices are expensive for an overnight stay.

This was our first Great Wolf experience. While there were some Pros, overall we were unimpressed. Coming here for the 1st time seemed confusing. Ultimately, this is a money grab. During spring break, a friend said they were going to come here for a waterpark day pass. I checked the prices and it was a whopping $100 per day during the week, $110pp on Friday and an astonishing $150pp on Saturday. There was NO WAY we were going to pay $500-$750 for our family to come here for a day. I then noticed an advertisement on their website for 40% off room rates (which include waterpark passes) so I checked a Thursday to Friday stay and was blown away at the $285 cost! We quickly booked a room (with added taxes and resort fees) and paid $375 for one night. (Still better than $500 for day passes). I downloaded the app so my reservation was easily accessible. The day before the trip, I checked the app for my reservation and it said I didn't have one. I freaked out a bit and called and the girl eventually found my reservation. No idea why I had 2 separate confirmation numbers. Frustrating. Check-in isn't until 4pm but a nice thing is that you're still able to go in the waterpark. We arrived around noon. We paid the $15 parking. (Parking is automatically added to your room charge but show proof you paid and they'll deduct it from your bill.) Building is beautiful and clean. Everything was really well done for the theme. There are a number of activities: high ropes course, mini golf, bowling, a playground. Unfortunately, they're all like $10+. (When booking the room I was asked if I wanted to add on these for an additional $350. No thanks. That's more than the room.) This is in addition to some wand activity that everyone was ga-ga for but seemed lame to us. (More of the money grab). Our oldest used $15 of her bday money to go on the ropes course. She enjoyed it. The waterpark was honestly unimpressive. There are 6 older kids/adult slides. Two 5-person slides, two 2-person slides and two single-person slides. Our first slide was one of the 5-person slides. While waiting behind the family in front of us, another group goes right past us... we comment on "line jumping" but apparently there are 2 separate lines despite no signage. The right side of the stairs is for the more tame slide and the left side (which we were in) took FOREVER. I would guess we waited 30-40 minutes. In addition, the lazy River was small and overcrowded. Wave pool was "meh." Our son spent most of the time in the basketball pool. The kid slides in the middle were ok. Lines no long. Like another reviewer said, the chlorine smell was overwhelming. I had the worst migraine in only my left eye on both days we were at the waterpark. My husband and I ended up laying outside on a lounge chair the whole 2nd day because we didn't want to be inside. Unfortunately again, the outdoor pool was not open. Despite the signs stating pool closed, we watched NUMEROUS people still go on. Hot tub was open and was PACKED. Ick. As for food: $18 burgers, $18 chicken fingers, pizzas for $25, soft pretzels $10. Kids meals for $11. When booking the room, offered the breakfast buffet for a whopping $90. (Egg prices are high but not THAT high.) No thanks, went out to eat aside from coffee and donuts for the kids at Dunkin in the morning. ($2/donut, coffee $4-5). Other confusing aspects: since check-in isn't assisted, we didn't know what our room we were in. Apparently we were texted it but since my phone was in a pool locker ($17 charge), we didn't see it. The girl at the desk was nice and told us. She also said to use our wristband for the parking. Unfortunately, our wristband didn't work at the parking kiosk and I had to go back to the front desk. Our room was ok. 2 queen beds and a pullout couch. Room was clean and comfortable but pretty bare bones. Wish they had a microwave in the room but I'm sure this is to encourage eating at their high-priced restaurants. All in all, I think this place is geared more towards little kids. Ours at 11, 9 and 8 seemed "too old" already. The kids had an ok time in the waterpark but even they weren't blown away. For $375 we got to go to the waterpark for 2 days (check-in day AND check-out day). This place is nice but just WAY too expensive with all the ads-ons. It was an experience but we're unsure if we will return again.

Great Wolf Lodge was our birthday gift to our girls. We planned this for months and I have to say the trip really met our expectations. The floors with rooms are quiet and calm. The room was super clean and brand new. The fridge was convenient for drinks. Staff was amazing for planned activities like the dance parties, bingo and arts and crafts. The waterpark was busy but there were never any lines for anything. We really enjoyed the outdoor pool on our last day.

I stayed here with my sister's family for one night. I have not been to an indoor water park facility like this but I thought it was an enjoyable place for the kids when it's cold out. There's ample parking, it's $20/night. You can include parking when you check in to the lodge. There are also luggage carts available for those with multiple bags, nice touch. There's a large statue of Wolfie out front and upon walking in there's a large fireplace to welcome you in. If you go into the gift shop, head to the register a team member will hand you some wolf ears when you give a big awoo! There's an arcade, a ROPES course, a mini golf area, and bowling. There's lots of activities for the kids to do. They also have crafting times and a scavenger hunt while we were there. My room was large, I like how there's lamps near the seating area and the beds. The smart TV has all of the apps you'd need to access. The sink is actually outside of your bathroom. The pool area is large, there's a kiddie area with smaller slides, and water activities, the wave pool is cool, the slides were fun, and the tube slides were really fun. My nephew and I had so much fun. If you stay over the weekend, I can see how the lines can get long. There's a bar inside the pool area and outside near the Fireside restaurant. We had dinner at Fireside. I had roasted chicken, mashed potatoes and green beans. It was good! If you tell them it's your birthday they can give you a nice birthday celebration and a free bluebell ice cream. All and all, it was a fun experience.

Why 3 stars? Because it's a fun place to visit for the kids, but some improvements could help. --- --- --- We took our son here for his 6th birthday - waterparks and pretty much his favorite place on Earth, so he couldn't have loved it anymore. He also just barely surpassed the 42" mark, so this was his first time being able to ride some of the bigger rides. But there were just too many things here that bugged me, especially for a place that opened this year. 1) There are two rides that have those giant tubes where 5 people can ride at a time. The tubes are so big that there is a machine that sends the tubes up to the top, so that people don't have to carry them up themselves. But there were two major flaws with this: -One day, they literally only had two tubes in circulation for two rides. On the second day, they added a third tube, but this still caused the line to take an eternity. -The other thing that took an eternity was the fact that they did not combine parties. You would see a group of two or three people go at a time, and there was no effort by the workers to call out and ask for a party of two or three others that might want to join. With the wait for a tube already causing delays, this made the process maddeningly inefficient. We visited the park during a slower time between Thanksgiving and Christmas - so there were really no lines for any other ride, but we waited for 45 minutes one time for this one. 2) We went to the lobby because we saw it advertised that there was going to be some kind of snow thing for the kids. This was the most pathetic fake snow I have ever seen in my life - I cannot even do it justice to describe it. If you had been walking through the lobby at the time of this, you would not have even noticed it. You could literally barely even see the dust-sized bubbles floating around. It would have been better to do nothing, than to get 50+ kids to come to the lobby for that. 3) The table and chair in our room had very uneven legs, so as we sat there eating lunch, we we would wobble like we were drunk. Again, this property is only a few months old at this point, which is why it especially bothered me. 4) There is a small, indoor playground in between the lobby and the waterpark, but it costs $10 for 30 minutes, which is crazy when you are spending hundreds of dollars to come here already. 5) If you have older kids, or adults who still like to pretend they are kids (me), the "thrill" rides here are lacking. There were only two slides that required you to be 48" instead of just 42", but neither were that remarkable. They were fast, but did not have any big drops like you would normally see at a waterpark. 6) The only food/drink place we patronized was Dunkin Donuts and it was everything you'd expect from a Dunkin Donuts inside of a waterpark. The people working here were friendly, but the breakfast and the coffee was atrocious. Overall, I would recommend spending more, but getting a much higher quality experience at Kalahari in Round Rock, if you're looking to visit an indoor waterpark. The experience there is night and day compared to Great Wolf Lodge.

It was amazing. I went two times for my daughter birthday and my nephews! We had a blast! I recommend a whole week! We didn't get to play the games. Looks like I'll be rebooking next summer!

GWL in Grapevine is an annual family Christmas trip and has been for 12 years, but this year, we decided to try the new location in Webster due to proximity on our way home for the holidays. From the moment we arrived, I knew it lacked that "away" lodge feeling. It is poorly located behind "America's Largest Furniture Store" and next to a Top Golf. The check-in process could be done at kiosks, but as usual, if anything else is needed or incorrect, then into the long line you go. The rep, Cody, I believe, was very helpful, though, and besides a couple of delays, the process was overall smooth. Our room was ready despite being early, and was conveniently placed near but not too close to the elevators. However, it was bland and modern with a view of the top of a building. The beds were comfortable and good-size TV with a fridge but no microwave or safe. The "lodge" itself is rather small in comparison, which makes everything convenient, but results in a one-level Magiquest and little room for exploring. We spent the first evening at Fireside, restaurant and bar. A few beers later and order of loaded fries, our table was $160 with tip. It would have been nice to know that the advertised souvenir beer cup at the pool the next day would have saved us money. The waterpark area was nice and again easier to manage due to size. The food options were basically the same as Grapevine, but it seemed more expensive. After spending the earlier part of our day there, we wrapped up with the arcade, while our son hung out with a friend he met, and pizza from Hungry Wolf, which was just as good, for dinner. One thing I would like to point out was the lack of knowledge from some staff about the discount with the beer souvenir cup and no refill button to simplify it for staff and guests. Overall, it was expensive and not worth it even for the convenience. Grapevine will continue to be our location.

In an effort to give grace for being brand spanking new and facing normal issues to be expected, we waited to give this location a shot thinking they'd have ironed out any kinks by now. Purchased tickets online, in an effort to save time but still waited 1 hour and 40 minutes in line to get in. Mind you, this was on a week day. Staff were less than pleasant and offered no apology for the excessive wait time. Water park was extremely overcrowded, with kids running, cutting in line and doing things they clearly should not have been doing with no staff seeming to care. After waiting in a line for over 30 minutes to ride a water slide, we were told there was a possibility of rain and the slide was shut down and never reopened, despite not a drop of rain the entire day. Quite odd for an indoor water park. In addition to limited selections and outrageous prices, food courts were absolutely filthy, with tables cluttered with trash and an obvious spill on the floor that was never cleaned in the 2 hours we sat waiting for our order and eating. I attributed this to the obnoxious teenagers working with what seemed like no adult supervision at all. Very unfortunate. I'm sure I can speak for many when I say that visiting Great Wolf is a treat my family can't afford to do often so when we are able to, it is heartbreaking to be met with such disappointment. We will not be returning.

Pros: - kids loved the activities - comfy beds - nice staff Cons: - overpriced (everything is a grift) - housekeeping did not regularly clean the room and when asked to they literally did half the room - management of the water park was lacking and kids were cutting in line all over the place - The eateries minus the fancy restaurant were either slow or would run out of food. Dunkin' ran out of break and had weak coffee. The informal restaurant took 45 minutes to fill an order - the wolf pass had an advertised set of swim goggles in some places but it was not honored. We took a picture and placed below. - and finally, when housekeeping cleaned the room and reset it for us, the TVs were logged in to the previous families streaming accounts. I wanted to make sure all of the TVs were logged out for us so someone couldn't buy a movie with our streaming services. Our kids are 3 and 6 and it was fun for them and it wasn't a horrible time but this place has some crazy red flags.

Pros outweigh the cons in general here. Opening date was sometime in August of 2024 which means they've had about 2-3 months of operation. I believe they're still figuring out a few tuning aspects that could make it better for guests. Let's start with the opportunities to improve: 1. Non-supervising lifeguard staff need more training or awareness of safety conditions in a preventive manner. Maybe teach them "think like a parent" as maybe a rule of thumb. Some are on point, the others seem to be going through the motion. They also don't work in collective pairs per station and I don't see them doing radios, sometimes a hand signal or two. 2. Different customer care and enthusiasm on between staff members. The more mature staff take al little more pride in due process and customer pleasantries. Some others, sort of do the bare minimum. To those getting by on bare minimum, remember alot of your patrons worked roles like yours once upon a time. Muster, and put on that customer service. 3. Somewhat disappointing to not see a supervisor tape off or put caution notices in the area even if it was a holiday for building maintenance teams on areas that pose a safety hazard. 4. No valet services. At $15/a day to self park with no covered or secured area, I'd rather just pay for a valet service so we have some peace of mind for our belongings in vehicles. Now for the areas that I believe they did well at: 1. There's scheduled events daily so it's "sort of" like a cruise, but in the evenings there's little dance routines I suspect to tire the kids out. It's something that I believe is a good idea. 2. A nice surprise, you get to have "wolf ears" for adults/kids if you go to their shop and "howl" for them. Though, what it really is a test of your parenting capability to say no to impulse buying within the shop. 3. Generically, compared to some competitors more activity options than just arcades. There's jungle gym area and a few more things, including a bowling alley. 4. In-building logistics - Plenty of self-check in kiosks and elevators. Only down side is that you need a drivers license, phone (or QR code), and the SAME credit card you used on file to reserve. If you don't have all 3 it'll force you to wait in line. 5. Parking Lot Logistics - Indeed, there are some dumb drivers, but then again, that's Houston- in general if you can read. Parking in/out isn't that awful but the curbs to turn into the gates are difficult for larger vehicles at those angles without opening the door. Prepare for a long walk people, I would drive up to the main entrance and make someone you don't like get out and get the cart and start wheeling it towards the lot while you find parking to move all of your stuff. Pro Tips: 1. Bring your own water, Webster water tastes like absolute ass and I'm sure there's Deer Park chemicals somewhere in there. Use the cart, and bring in your own 6-12 pack. 2. Just like every other family oriented resort. The pricing for food is moderately high, but not egregious. Expect a 20-30% markup. But if you're not filling the Dairy Queen mediocre quality type food. The front staff is cool with letting Door Dash in to deliver to your door. They don't do room service, even with placing orders ahead the "delivery" is only to the waterpark areas which I don't know how that's any more advantageous than just getting it yourself based on proximity. 3. Not really a such thing as early check in like a typical hotel regardless of status. Come in your swim wear or sports wear, 'check in', wait for staff to text you and enjoy water park or other things before then. They do early check out (like 11), so get your moneys worth just bringing crap to the car and then heading back in same day for water park. 4. Is your kid a light sleeper? Well, sucks to be you. While the walls aren't paper thin you can certainly hear the kids crying, screaming, or running. A newer facility has this in mind but there's only so much sound deadening any facility is going to have, The best you can do is get the room with the bunk beds which sort of "sandwiches" through wall isolation more of the sound. If you are over-loading your room with more than 2 kids, the sleeper sofa is just not practical. Spend the money on the larger room if you can. Competitor that starts with a "K" in Austin comparison: - Obviously, easier drive if from Houston area - Food is cheaper here, and of moderate quality but you're probably better off eating BBQ near by leaving the facility - Staff here isn't as consistent - No valet - Internet here is faster - Outlet plugs not all messed up for chargers - Smaller facility total size and feature size but makes up for it in diverse activities and closer Houston metro area proximity

No No No Dont Go Here . Everything needs an overhaul. Poor customer service-Check in was ridiculous, kiosk didnt work, wristbands are printed, but you still have to stand in line for front desk to "fully" activate, to secure parking fees &:activate the cashless system. Parking cost a fee per day- this should be free. Rooms were overpriced- but decent. Only 2 elevators worked our entire stay. I had to use the stairs with my knee issues & heavy bags. Food was not affordable and tasteless. The food wait times had me wait 30 mins for boneless chicken bites; then I was informed they didn't have the flavor i chose; so I chose a different one and waited 15 more minutes, then was informed they didnt have that flavor either. Then I requested a cancelation and refund- only to still the charges on my credit card after I checked out of the hotel. Just ridiculous. Also the beverage dispensary is a joke and only give you a few seconds to fill your prepaid cup. This is a system I was unfamiliar with and obviously had difficulty just trying to get a full drink. Smh The waterpark is super small- the smallest lazy river ever seen; 1 hot tub outside in direct sun/ no cover & filled to the max with little kids. Overpriced cabanas. The bar inside couldn't make most of the frozen drinks on the menu. I was sent outside to the 2nd bar- and again - the bar tenders didnt have ingredients on the menu The inside waterpark was boring, no music playing, only a few waterslides . Very small park but they have passed on a BIG price tags to patrons. This park is not worth a dime. I am terribly disappointed and never was able to discuss this with a manager. No availability. Smh .

Ok so the littlest ones loved everything about this place. The older kids were definitely ready to go after the second night. The front desk staff is still a little new. I had to go to the front desk daily to replace my wrist band in order to order food. I didn't take any pictures of the food because it wasn't worth it. The wings and pizza are pretty good. We bought a cooler with our own drinks and went out for doughnuts for breakfast. We had lunch on property but always got our own dinner for the kids. It was way cheaper to go get a family meal from Lupe Tortilla and bring that to the room. I had a group of 8 after all. Trust me everyone was envious of me when they saw the Lupe box that I was carrying through the lobby during story time. My advice is at least bring your own cooler. Also there is not a microwave in the room but there is one by the ice machine.

The is an amazing place to house family fun. Lovely comfortable room, nice indoor swimming and great buffet food. The customer service could use a bit of freshening but overall a great experience

It was pretty expensive on top of the hotel rates. Everything is separate. I went twice to the gift shop to go get my complementary wolf ears and they were out the entire time and they did not promise us a way we could get them or mail them to us even though I asked them. Who runs out of wolf ears during the summer months? I was disappointed and so were my nieces. .

KNOW BEFORE YOU GO!! This place is for little kids. My son is 8. We booked 2 nights here and after one afternoon we had done everything and were ready to go. We ended up leaving and not stay the night for the first night. I would bring kids here under 6 years old. Any older than that and they will get bored fast. Key Points: 1. Water park is fun. We went on a day it was not crowded at all and the lines were long. If it was even half crowded the lines would be terrible. I felt everything was really slow and the hotel was not even 30% occupied. The outside pool is boring and nothing to do. After a few hours we had done everything and were ready to go. 2. Putt Putt is lame. They could have made this so much cooler and fun. They really skimmed on the budget here. 3. Bowling. It's small half court bowling with small balls. This is for really little kids. Under 6 is my guess who would enjoy this. 4. Arcade is Terrible. It's super expensive and the game are not good. Most of the games are ticket based and the prizes are terrible and over priced. There should be more games that are fun. They had several of those VR games which are $7/ride. You will blow $50 in a few mins and have nothing to show for it. 5. Parking - they have tons of land and everything is already expensive. Forcing you to pay and extra $15 a day to park I feel like Is an extra excessive punch in the gut. 5. EXPENSIVE - expect that everything here is double the normal price anywhere else. POSITIVE NOTES: - staff was very nice and friendly. - management was nice enough to refund our second night... which was very fair as we spent most of the day at the park. We never used anything in the room and arrived around 12:30 and left by 7pm. I'm sure a lot of people will love this place. It was just not for us.

Was excited a hotel w in door park, only to be let down. Halloween was like wow, great balloon decor, and small sessions of games for kids (only positive). Don't expect experienced hotel managers, a manager at days inn was nicer. My experience was with manger named Nancy. There was a breakfast package charge at a cafe I never went to, also a small adjustment. So obviously it shows system glitch. She told me she would check w cafe and get back to me in a couple of days. No answer. I call back months later cause during that time only got automation since they are busy but since it's cold now I got to speak to actual humans. After reading others reviews it seems like a norm to be over charged. And they don't compensate you for over charging, which she told me. So they win win? Save your money and go to disney or even a regular hotel.

This review is ONLY for the half-day pass. First off - I think this is a fantastic option for locals to enjoy the waterpark and the interior options. The half-day pass is for the 4p-10p. However, the waterpark closes at 8p - every night. Soooo....you are wondering what to do for the next 2 hours. I was told that we could enjoy the inside activities (we didn't), but those may include a really cool climbing/treehouse obstacle course, the food courts - the evening show/dance session - arcade (these items you could enjoy just by walking in no matter what - probably not the obstacle course though). Secondly - the waterpark. SO FUN. Lines were "long" (~15-20 min), but worth it. The 5 person tube slides are dark and mysterious which adds to the excitement. The wave pool is not too wavy, but it is nice and soothing, even the kids section was really fun because you can spray people on the lazy river :). The lazy river is fun because the current is really fast. There was another little pool with some lily pads to walk across, and that pool also had basketball nets (I did not get in this pool as it was crowded, and I didn't want to get hit by a ball). The large outside pool was closed due to low temperatures, but it looks absolutely beautiful. There is a large hot tub - which is a mild temperature. While I didn't take part in the bar drinks, there is a bar inside the pool area, and you are permitted to bring your beverages to the hot tub. I got a milkshake instead, which was good, but it was NO Dairy Queen. :) The restroom/shower area is very clean and large. Note--there is NO hair dryer type device in there. I opted to use the Dyson hand dryer instead. (Yes, I was that person squatting underneath the hand dryer. I don't care because it dried my hair quickly.) Please remember to turn in all your towels, or you will be charged $15 for every towel you do not turn in. We didn't eat here. Simply because we wanted to go to Hopdoddy. The little evening show is really cute, there is "snow" that falls from the sky. The little dancing event is really fun - the little kids are simply the best to watch because they are having so much fun with their little wolf ears on. Just know that things are expensive. It is what it is. - Think theme park pricing. However, you can bring in food. You can also bring your own refillable water bottle, and they have a filtered watering station. The staff was so kind. The little kids were high-fiving with them. Some of the slides have weight limits; I don't remember them off the top of my head. All in all, we will absolutely be back for the half day, maybe even the full day pass. We will probably only stay if there are specials because the hotel stay prices are a bit high.

This place is pretty awesome just like you would expect. There was fun watersides and the rope coarse is pretty fun. They also had this trick or treating thing which was really fun and cool. But the thing that I HATED was the food. We waited an hour and a half for one pizza and two chicken tender baskets and they weren't even good! They were cold and stale. Come here for the fun but NOT FOR THE FOOD.

Disappointing Experience - Not Worth the Price I recently stayed at Great Wolf Lodge in Webster, Texas, and unfortunately, my experience was far from what I expected at a resort of this caliber and price point. From the very beginning, the check-in process was impersonal and frustrating. The self-check-in kiosks were difficult to use and ultimately didn't work, leading to a 20+ minute delay. The front desk staff also had my reservation mixed up, which only added to the stress. Even though I had prepaid for my stay, they still attempted to charge me again upon arrival. While the dance party and Magic Quest were great for the kids and kept them entertained, that was one of the few highlights of our stay. The food was a major letdown--so bad that our group of 20 decided to eat at local restaurants instead of at the resort. We had reserved a cabana at the water park, but upon arrival, we were not greeted or introduced to a server. After waiting 45 minutes with no service, I had to track down the waitress, who gave me her phone number but ignored my calls and only responded via text after multiple attempts. At that point, we were forced to get our own food from the concession stand. After escalating the issue, Rodney (the GM of service) stepped in and helped resolve the situation, which we appreciated, but it should not have gotten to that point. As for the water park experience itself, it was concerning. The wave pool was evacuated three times due to an unknown substance floating in the water. By the end of the night, one of my guests fell ill, and over the next day, six members of our party had to go to the urgent care and doctors due to symptoms that appeared to be related to the excessive chlorine levels in the water, including headaches, sore throats, and stomach issues. I personally suffered from a severe migraine after spending time in the pool. This is a serious health concern that needs to be addressed immediately. The staff overall lacked proper customer service training, with the exception of Rodney, who worked to resolve our cabana issues, and Nica, who went above and beyond to help me locate my daughter's iPad. While Great Wolf Lodge is known for family-friendly fun, the lack of service, poor food quality, and concerning health issues at this location make it a place I cannot recommend. I will not be returning to this location in the future.

The water park is a bit small. Some of the areas had mold growing where the kids would play. The lazy river and tide pool would get super packed at times

Took my little sunshine to great wolf lodge Webster. We had an amazing time there is fun for all ages. So many great things to do and see. We only did a day trip but will be back for a weekend of fun. We will be back several times. You can enjoy the water even in the rain

We were so exhausted from spending pretty much all day inside the waterpark, that we decided to dine in at its "Fireside Bar and Grill"...and glad we did. We started off with Crispy, perfectly seasoned Pork Belly starter. My wife chose the Pork Belly, Pulled Pork, Jalapeño Popper Mac n Cheese, and it was divine. I ended up going with their Special for the evening, The Prime Rib accompanied with Au Jus, and Horseradish Cream Sauce with Mashed Potatoes and Crispy Green Beans. Everything came out perfectly timed and Jonathon our server was very polite and accommodating, excellent service.

Got a great deal for my stay following the freebies guy on insta. Rooms were clean,my kids loved the wolf's den.Bathrooms and flooring were clean, lots of towels and toiletries. Unfortunately no microwave.Guests service was great, restroom staff at the Waterpark was superb. Lines need more directions.Need to have better signs for directions for the bigger rides,lots of people were clueless, thinking you're cutting the lines. Parking was smooth,got in and out the gate no problems.Parking should be free regardless. I highly recommend greatwolf webster for a family vacation getaway.

Ugh my family and I were super excited knowing that a great wolf would be opening near us here in the Houston area so we didn't have to travel to the Dallas area, since we enjoyed that location so much, we thought it would be a no brainer.....boy were we wrong! Nothing against the staff, they were more than helpful during our stay and made an unfortunate situation slightly better. We reserved a grizzly bear suite for my daughter's birthday and the first room was a great size. Unfortunately we found multiple issues with the room and reported it to the front desk and we were asked to switch rooms. The room we were given was way smaller than the previous but at this point we were just ready to enjoy the hotel and the weekend for my daughter. The hotel itself seemed very rushed to me in regards to the building and layout. Everything is bunched together and overpriced. Food court is ok at best with everything tasting as if the salt shakers open top busted open all over everything. Unfortunately we were not happy with our stay. Over priced, not worth the amount of money spent for mediocre accommodations. I would rather drive the additional 2 hours to Dallas for a better experience unfortunately.

Trash food trash customer service. Do you need to talk to someone with a question? Be prepared to wait at minimum 30 minutes on hold during THE OFF SEASON OF TRAVEL. This happens EVERY. SINGLE. TIME. you have to call them. Don't bother wasting your money at this Disney wannabe knock off.

THANK YOU TREY M for letting us have the most amazing birthday weekend ever! Truly exceptional customer service. We are loyal customers now to this further location bc of Trey's above and beyond service!!!!

Wonderful memories, stress included... But when I think it's over, I get the bill and I'm charged for two late checkout fees at two different values($79.99 and $89.99). They recognize the oversight and refund me the lesser value, explained that the room I had cost more than what they thought I was in. Here lies the problem, aren't they supposed to know what the charges are accordingly? All I see is incompetence and a reason for concern. I understand I purchased this through Groupon, but that doesn't excuse that type of charge due to their oversight after I've paid all the fees of the Wolf passes, up charges and more. It's been upcharge after upcharge. You buy the most expensive pass and get a wand but you have to pay for the additional part that it could not work without. Mind you have paid $89.99 for the pass and $20 more for unlimited options. But the mod for the wand is $20+ and is required for the wand to work.

Easy check in and parking. Room was in excellent condition. Went for my child's 3rd birthday and he had a great time other than a slight mishap on the indoor green slide and the water slide. Management was able to fix the issue and we greatly appreciate the attention that was given to us.

Only put a star since I can't put Zero. My daughter left her tablet behind and we reported it as lost with them. When I called they refuse to help, said the cleaning team did not find anything. Of course they didn't they took it home and the company is okay with the employees stealing customers belongings since the employees are not able to afford nice things. My daughter's tablet meant so much to us because it carries her memories when she was a child. Who ever took it I hope your broke stealing self has diarrhea and looses the job. Won't be going to visit here no more, they suck.

Great if you love to be nickle-and-dimed. The kids had a good time for about two hours.

While it's a great concept, this location is designed with younger kids in mind. We've taken our kids (8, 13, 14) to the grapevine location for years and it seems there's always something for them to do. The Webster location is very small, there weren't many people when we went and we were still bumping into people in the river. I can only imagine how bad it is during peak season. also most of the attractions are aimed for littler ones, my 8 y/o was even bored after a few hours the first day. With that being said, my biggest issue with them is the hold they put on your card. I completely understand it's necessary, what I don't understand is why you have to wait well over 2 weeks for the hold to be released. For instance, I went with my family on Feb. 6th, and I'm STILL waiting for my temp hold to be released and today is the 24th! ETA: I finally received my hold/deposit back on March 8th after I contacted them.

Negative stars please! If you are 25 with a 5yo, this place might be a fun trip for your kid as long as you can bankroll it. Room: No liquid hand soap. Empty dispenser at sink labeled "body lotion" Bathrooms have a vent that does nothing, no fans Magi Quest: Starlight tree volume is on max blast as if you are in the club and want to feel the music. Beraxus Bear station broken. Forbidden Forest sensor broken/detached. Dunkin order kiosk has items available that have been discontinued. They will sub whatever is easy rather than go to the back to grab more of what's needed. Interesting surprise you find in your bag. Waterpark: The one girl blocking the way made us wait in the line while she attached wristbands even though we had already been in the waterpark and had visible wristbands. The lazy river is short and shallow. Probably great for 4ft people. Slide suctioned to my back and left a red mark. The towel stem is good in theory but will probably cost you $15 for their mistake. Parking: more money grab. Everything is overpriced. Even if Great Wolf Lodge offered me a free week to come back, I think I'll pass. Take that for what you will. I've wished we could check out early every day since arrival. The way this place is elbow to elbow packed every day, you'd think the whole place was free. The first time you come here, you will be figuring everything out for yourself (like where the elevators are, which ones work, why the button doesn't light up, that you need to get a receipt paper BEFORE you wait in line for the ropes course.)

We arrived for 4pm checkin only to be told our room was not available and they did not know when our room would be ready. The clerk said checkin begins at four as if the establishment was not in the wrong for not having our room ready at four. Marissa at the front desk was beyond rude and should not be working in any customer service position. When I asked her for the second time at 4:45 why our room was still not ready she became extremely defensive and had a horrible attitude. I asked her for her supervisor. Justin came to assist myself and another family having the same issue. Justin was zero help as well and seemed not to care at all about customers being dissatisfied with the situation at hand. He offered us complimentary rope course visit while we waited for our room. Note: we tried to use these rope course visit before leaving on our last day and it was not open. We bought passes for the kids to visit all the attractions during our visit, some which were not working during our visit. Zero compensation for this inconvenience as well. This establishment is poorly staffed as well as managed. Do yourself a favor, just go to Kalahari.

Stayed for weekend. Pros: - Location - Price of its buffet with the current selection with our stay was reasonable (both breakfast and dinner are same price). Cons: - Smaller than other locations with similar price. - Parking is not free. - Noisy after 11:00pm...big kids yelling, ppl running in hallway, TV are loud and heard from rooms close by. - Not enough life jackets size for 5-6yrs old kids in pool area.

Super fun staycation! Great for younger kiddos and big families. Loved how clean (brand new) the facilities are and the staff are very much in character. The food wasn't the best but we enjoyed a lot of their "dry activities" after a long day of swimming (wolf bingo, story time, arcade, bowling, wand scavenger hunt). My only complaint is the outdoor pool closes early, the drink station counts your pours to the ounce (no refills), and the resort parking fee was a bit nuts.

We were excited to have a resort that wasn't a 3+ hour drive. This would've been a great staycation destination but we will never return. Parking is $15 with only 1 entrance, 2 exits, and drivers who can't read directions so every time we exited there was a long wait because people didn't know how to get scan to get out. Food is awful and even at the "food hall", small burgers and tender meals were $17+. The ice cream shop serves bottom of the barrel Blue Bunny Ice cream. The "resort" was very small. Lobby where they held events was small, adventure area small, bowling area had 6 small lanes, and water park is tiny. Everything is clean and new right now so that's a positive but j can see this all going downhill within the next few years. Service wasn't bad but minimal at best with zero interaction unless it was to give us directions or make a transaction and there was no hospitality whatsoever. Clientele was a mix of families and unsavory scantily clad guests that might've forgotten proper clothing but sported their wolf ears at all times. Decor and furniture just felt cheap. Like they wanted everything to have a facade of being a nice resort but fell short. Our neighborhood pool feels more luxurious. The rooms were clean and beds comfortable but again, everything felt cheap. Pipes for the sink exposed because there is no vanity or drawers. Bathtub is short and tiled with basic cheap tile; they did the bare minimum. It looked like a cheap motel like a Palace Inn or Motel 6. Cherry on top is that I'm writing this while laying wide away on our staycation at 630 am. The walls are paper thin and you can hear everything. Kids running and yelling down the hall, drunk people stumbling, ratchet people cursing, someone is playing tennis or ping pong against one of our walls, a family on the other side yelling at each other to wake up for breakfast. We probably got 5 hours of peace and quiet last night. Thankfully our child is exhausted from being in the water and we resorted to playing white noise on Spotify from our phones for her to stay asleep. We would've been better of driving home and im very glad we booked a short stay. The only saving grace of this place is it's proximity to so much food and shopping that you can leave versus spending more time here.

We wanted to check out the new GWL in Webster during our kids' fall break. It was busy when we arrived on a Tuesday and was jam packed by Thursday! Overall, we had a great time. 2 days was enough time to get it all in. I did like that all the activities were on one floor, but the indoor water park is much smaller than the one in DFW. I hate that you have to pay for parking on top of everything else - it gets very expensive very quickly! The paw passes were worth it since we haven't gone in years. It is best suited for little kids. We had teens with us as well and they enjoyed it too but it was magical for my 5 year old. Overall, it's a great quick getaway!

This was actually my first time at a great wolf property! I had high expectations for this newly built location. Thankfully I have kids or else I might be a bit underwhelmed. It's smaller than what I was expecting but a decent size to have fun with smaller kids. We had the room with bunk beds in it which was not as spacious as I was expecting. Everything is clean and fresh which is a plus but still feels over priced. The water park is the main attraction and lazy river was the highlight. The slides seemed way too quick. Food is high but decent to eat. There is an all over wizarding game that is way too expensive but is actually pretty fun as a distraction for the kids. So go ahead and splurge! You get a nifty wand to flick and light up all the stones. Everyone who worked there was extremely friendly and helpful. They really made the experience.

just fyi yall, i had the worst experience ever just now trying to cancel great wolf lodge reservation. DO NOT book this place unless you for sure are going and have no chance of cancelling. we have gone many times and never had to cancel yet but we had something come up and had to this time. They charge you $50 for cancelling even if it's months in advance. They also said it would take 10 days to get a refund....why? They also would not send me a receipt of the refund... that's wild.. Anyways just thought I'd share my experience and save you a hassle. I guess I'm going to get SOME of my money back at some point but I don't have a receipt to prove that so I guess I'll just hope and pray.

The good: clean, decent food options including Dunkin' Donuts for coffee for the mamas and papas, large indoor space with lots of activities including ropes course, waterpark, wand scavenger hunt game, arcade, putt putt and a large slide area for the kids. Staff are nice. Rooms are effective and clean. My son had a fantastic time (7 y/o) and the ambience is fun. This is also extremely close to nasa!!! The bad: the most overpriced arcade ever. I paid double for parking due to a a fluke in the system (it charged my arm band with charging privileges AND my credit card both days). This is understandable, however, I wrote a letter to the customer service email saying I was double charged-- crickets. No response at all!!!! And it has been several weeks. That was super crappy! Also the in room coffee is just so-so haha

We brought our family with kids the the lodge in Webster, TX in December of 2024. My wife woke up with multiple bites on her body that look like text book BED BUG bites. The following night we noticed more bites and reported it, showing pictures. My wife never left to property during our stay and it was clear that they happened in our room. They moved our rooms and sent a crew in to clean. This experience very much so changed the experience on the trip. It was very difficult to get through to a person at the lodge after, since everything is automated and the path of communication after you leave the lodge is very difficult. I eventually got in touch with a person who called me and then said that they would investigate and gave me a phone number to text. The person has ignored my attempts to contact them even after someone else on that text line gave me their email address. I have repeatedly tried to work on a solution with them, since we DO NOT want to recommend the Lodge to anyone without resolving the issue completely. I am very disappointed in the lack of ability to communicate with the Lodge since it is now May of 2025. It definitely feels like they have neglected the situation without a serious effort to agree on a resolution with us. Be aware that the lodge is more focused on getting people in the door, but after payment their attention to customer service is VERY LOW. We will not be recommending the lodge to anyone unless that culture changes.

We were a family group of 6 adults and one child. We spent three nights and four days in the Delux Great Wolf Geyser Suite. The only issue we had with the room was the King bed in our room was very low and not too comfortable. Everything thing else was a great experience. The staff were all friendly, polite and happy to help. My adult kids commented several times that it was a much better experience than Margaritaville.

Well first I'd like to say staff was very helpful, this location is great, and very new. There are many activities to try out and i recommend the wolf pass. The only thing I'd say is in the future i hope they open a spa for the parents