Greeley Hat Works

I was genuinely excited to purchase a hat from Greeley Hat Works given their reputation and price point. Unfortunately, the experience fell well short of expectations. The beaver felt quality is noticeably inferior to other beaver felt hats I own that cost significantly less. The felt lacks the density, finish, and overall refinement I would expect at this price level. For a premium brand, the craftsmanship simply doesn’t justify the cost. Compounding the issue was poor customer service. My concerns were not handled professionally, and there was little effort made to address the quality issues or provide a satisfactory resolution. When you are paying a premium, you expect both superior materials and responsive, respectful customer support—neither was delivered here. Overall, this was a disappointing experience. Based on quality alone, there are better beaver felt hats available at lower price points, and the lack of customer service makes it difficult to recommend Greeley Hat Works. In short, save yourself time and money and Buy an American Hat Company or a Rodeo King.

If you know me, you know I like hats! You heard people say I think I ended up in Heaven here on earth , well couple boys over in Ft. Collins , Colorado (in town for a three day Leadership course which was outstanding, taught by the world famous Larry Kendall) told me about Greeley Hat Works! I walked in the building I had the biggest grin on my face you ever seen! Dan walked up and can I help you , said looking for couple hats, and next hour I had a BLAST, sat in a chair from 1909 when they open and put this device on my head that was made back in 1909 to measure me head! What an EXPERIENCE ❤️❤️❤️🇺🇸 I always say life is about making Memories, Well this is one I won’t forget! All BTW, walked out wearing one and one getting shipped n deciding which two I am going to make! They CUSTOM make your hat for you any style , color or what ever you want! Ask for Dan🇺🇸🇺🇸🇺🇸❤️ Highly Recommend them, great selection and store and service🇺🇸🇺🇸🇺🇸❤️

I just purchased a Clibt Eastwood style hat and it it's fantastic. This store is incredible and the customer service is top shelf Guy Hamasaki took care of me and did a fantastic job. He customized the hat to exactly what I requested. I am more than satistified and recommend this store to anyone who is looking for a quality product performed by outstanding people.

I just bought my first custom hat. It is an amazing hat! The customer service is amazing! I got to meet Trent and get a signed $2.00 bill for my hat! Great job Greeley hats!

I had my first introduction to Trent Johnson and Greeley Hat Works at the 2025 NRA event. We had taken our granddaughter to watch the Junior NRA competitions and some of the larger events. Her felt hat had become dirty and misshapen, so we stopped by the Greeley Hat Works booth. We were immediately greeted by Trent, and it was incredible to see how many people walking by knew him by name—and how he knew them as well. Trent was wonderful with our very shy granddaughter. While checking her hat for proper fit, he playfully pulled a candy cane out of her hat as he introduced himself, instantly making her smile. He then sized, cleaned, and reshaped her little felt hat with such care. When we tried to pay, he told us it was free of charge. That kindness and genuine customer service truly meant a lot to us. I highly recommend Greeley Hat Works. If I ever need additional hat services in the future, I will definitely reach out to them again.

Don’t waste your time and energy. Ordered a full custom hat that costs 1500$. Asked for a 5” brim, waited almost a year for it, after calling and asking how we were going, as I planned to fly in to have final shaping done and needed to schedule the trip, I get told oh it’s done, like were you gonna call or email to tell me? I fly across the country to pick it up and have it custom shaped and it’s a 4 1/4” brim. I’ve spent 2 years trying to get someone to make it right and nothing. Horrible experience, horrible customer service. Trent and his team should be embarrassed.

This store is fantastic! The team always goes above and beyond to build and shape a nice hat for you. I recently brought my dad’s old cowboy hat in to be re-blocked and flanged. They did a fantastic job and then Dan shaped it into a masterpiece! That beat up old hat I brought in now looks like new with a pencil brim, Gus crown and a mule kick in the back. These guys are AMAZING and a company we should all be supporting!

I’ve been so blessed to meet these people, and they truly made me the perfect hat. After an unfortunate experience with another hat company, where they ruined my first hat, Greeley went above and beyond to help fix my predicament. They spent hours tweaking, shaping and measuring until my hat fit like a glove. These people know what they’re doing, are professional and so kind. I can’t thank y’all enough, and they deserve the recognition for the stunning work they do.

Not a single person greeted me nor helped me. Straw selection is very limited unless you want a twister or atwood. I'd have settled for an atwood but I couldn't find a single hat in my size.. oh well. Would've loved to see some resistor or american hats.

Had a complete restoration of a family hat. Beautiful job and Kevin Delgado did a great job shaping.

I'm at a loss for words in a way. I always wanted a hat like this, but was afraid I wouldn't get the right one, right kind, wrong fit, wrong brand. But I've been bonding with my dad over Yellowstone - fantastic show - and I recently grew a beard, so I thought, well, now's the time to see if that hat works, ya know? I trusted Greeley Hat Works based on reputation, and them having done hats for the show, but I will be back because of my own experience, their amazing team, their care for the customer experience, the little touches like the signatures on the inside of the sweatband... honestly, I never knew how quickly I could come to be so attached to an article of clothing until now. I will wear my Greeley Hat Works hat til I'm tits up in the dirt, if you'll excuse the language, and even then, it's probably the most impressive item around. I appreciate what you delivered to me - money well spent, trust earned - and I'm a happy, will-return customer, and I just want to impart on any strangers stumbling on my review, you can't go wrong with these folks. They are truly the best.

Rachel and Tim were nothing shy of complete professionals, as they fit me for a custom beaver western hat. Rachel took my measurements and walked me through the amazing old-world process of custom hat fitting. The nostalgia and sheer artistry inherent in their craft was second only to their kindness and attention to detail. I cannot recommend Greeley Hat Works more for a truly one-of-a-kind experience! - Jason C. (Niwot, CO via Chicago, IL)

So fun! We loved our visit. My husband got his head sized, which was extremely entertaining. The staff were all patient, kind, and informative. The owner spent lots of time explaining all the options, positives and negatives. A very interesting stop to say the least, even just to look around! Lots of memorabilia and cool articles. These hats are truly works of art!

If you are buying a stock off the shelf western hat, you might be okay here. Just don't try to get any custom work done. I brought in a Spanish American War campaign hat that needed to be reblocked. They wouldn't touch it. Fair enough. I took it elsewhere. That is not the reason for the bad review. I brought two hats here and they screwed them both up beyond repair. The first was a wool and beaver hair fedora that I have had for decades. The 'starch' was breaking down and I wanted it reblocked. They suggested that I change out the sweatband as well. When I got it back it was unwearable. They took it again, and again, a complete mess. They tried again, and still, could not make it work. Their sweatbands are twice as thick as a standard band, which is all good and well if your hat is too big, but if your hat fits, it will make it too tight. But beyond this fact, the way the band was attached it made the front of the hat pucker. I eventually dropped $800 on a new hat and tossed this one in the trash (after forming over more than a c note for them to reblocked this one. But the destruction that they did to my good straw Panama is beyond words. All that I wanted was a swat band put in and the silk ribbon from my grandfather's hat put on it. Nothing more. When I got it back, they had reblocked it and in doing so the crown was now too tall and now instead of a 2 1/4" brim, it has a 1 3/4" brim. It sits so tall on the head that it's practically a top hat at this point! Looks completely goofy. Add to this the aforementioned sweatband that is too thick so when the hat is placed on the head it is tight and contorts the brim. But perhaps the biggest insult is the fact that they charged me to hot glue the band in place. SERIOUSLY?!?! Hot glue??? Like I couldn't glue a hat together. I was expecting the sweatband to be sewn into place. And just to add insult to injury, I brought the sweatband in that was sold to me with the hat. It was much thinner leather and would not change the shape of the hat like this fat thing does. My girlfriend told me to take it back - AGAIN, but it is more than an hour drive for me, and I didn't see the point given the fact that I have ZERO faith in their abilities at this point. Good luck with your hat adventures with this shop, it can't be worse than my experience (I'm about to throw my un-worn panama in the trash and start again with another shop - I'll add some photos). I only wish there was a good hat shop in Colorado where I could buy high quality hats, and have someone that has a talent for customizing them.

Tim reworked my lovely old (1986) beaver Stetson and it's good as new! Throughout the process he communicated, including pictures, so I was confident that the end result would be perfect. It was!! Huge thanks to Tim and Greeley Hat Works.

This place is the real deal. TV shows, Presidents, foreign leaders have all come here to have hats made for them. This is real cowboy stuff, folks. Real riders, real wranglers, real rodeo people get hats here. Getting ready for the grand opening of their expanded shop on Sept. 21, 2019 - you might want to get your order in first. Top notch.

While they do have a great selection of hats their customer service has completely left the building since Travis left. They are disrespectful towards their customers, they talk down to their customers. I would never recommend this hat place to anyone. We have bought about 10 custom cowboy hats from their and will never go back. I hope that they can listen to their customers and improve but until then I would never recommend this store to anyone. They are not very welcoming to anyone who is apart of the cowboy lifestyle.

Quality hats made to last a lifetime. I've always been happy with my purchases & been treared in a professional manner.