DJ G.
Yelp
Wow, I have had numerous bad experiences at this location in the past, but this last one is the last time I order from here. From entirely wrong pizzas to horribly rude staff members, this place is still the worst pizza place I've ever had. Quick backstory: I hadn't had this location's pizza in over three years due to it being SO freaking bad in the past. But, thanks to exhausting all options during the stupid lockdown, we decided to try it about a month ago. To my shock, it was actually good. The staff was awful, like usual, but the pizza was good. So, we ran the risk in getting it again last week. Big mistake.
My most recent experience was between 4:45pm and 6:25pm (seriously, this garbage took that long). Not the worst time to order a pizza I thought. Sadly, after waiting for over an hour and a half for cold, burnt pizza, here we are. We ordered via the app at 4:45pm and even have the email proving the time. After still not having our pizza at 5:45pm while waiting in the waiting area, we kept asking where our order was (one large pizza, one lantern bread, and one gluten free pizza). The teenager at the counter said that it would be out in just a minute. Ten minutes later, after asking again, we were told our order just went in. WHAT?
We asked for the manager, yet none was available. Shocking! This location never has a manager on staff, just four 15-year-olds. We asked to cancel our order and get the credit back on our card but were told they couldn't do because they weren't trained to and to simply wait as it was coming out. At this point, another customer told us to stop bothering them and let them do their job and proceeded to call us bitches. We actually didn't react to this, but the staff did by laughing along with the old man. I bit my tongue hard on this as my girlfriend urged me not to cause a scene with a man three times my age or children half my age.
Upon finally receiving our order at 6:25pm, we looked at the order ticket and it showed that it was punched into the system at 5:45pm, conveniently when we started asking where our order was. Are you kidding me? At this point, the rude old man had already left with the teenage boys telling him thanks for the laughs and that they'd see him soon as he told us to enjoy our F'ing evening.
If the experience itself weren't bad enough, the pizza was literally ice cold, had the wrong toppings (how do you screw up ham???), and the gluten free pizza was drier than the box it came in. If TJ and the other owners of the restaurant on 15 Mile Road, which is actually very good, cared about their brand, they would shut this horrible franchise down. If anyone reads this, NEVER EVER order from this location. Only go to the actual restaurant on 15 Mile Road if you want pizza from them near Clinton Township.
To all of the staff at the Hayes carry-out, enjoy your F'ing evening too. Oh, I forgot...the ranch they gave us was spoiled and sour too! Way to keep things fresh Green Lantern.