Steve D.
Yelp
Awesome food! Great ambiance! Outstanding bartenders!
Once, I came in for a pickup order and waited nearly 25-30 minutes just to give payment before the hostess had to check me out herself. Sometimes the servers and other staff do not meet the standard set by the restaurant.
**Story**:
My order was ready and waiting on the countertop. The hostess directed me back to pick and pay. There was a young lady working the register. I said, "Hello, I'm here for a pick-up. I believe it's this bag right here."
She responded, "Yes, I am doing something right now, you'll have to wait."
It seemed she was not doing anything that would prevent her taking payment, but I observed the situation and realized she appeared to be standing there behind the dessert glass waiting. I stood there for about 20 minutes as a family with many small children that were circling around, took turns with each child individually having a chance to look at different desserts in the glass case and contemplate which dessert they may or may not like. This time frame standing there for 20 minutes is within 1 or 2 minutes of being exact.
After waiting for about 20 minutes, as I stood directly in front of the register, next to my bag of food waiting to pay, I asked, "Excuse me miss, I realize they are picking out desserts but they don't seem to know what they would like to get, perhaps you could simply run my card while they continue to browse the selection? I have someone waiting for me in the car."
The young lady looked at me, gave me an annoyed facial expression and did not even respond. Simply ignored me and continued to stand there essentially doing nothing as the children looked and at options.
I walked towards the kitchen and asked if someone could please ring me up for a TO GO ORDER.
A lady responded, "They can ring you up right here."
I replied, "She seems to be a little busy, perhapse you could ring me up?"
She said, "No, I don't think she's doing anything. She can ring you up right now."
I responded, "She not willing to help me."
She walked over to the young lady who was working the register, and the lady working the register actually stopped her from allowing me to pay. I could hear her speaking very softly saying, "No, I am busy. He is going to wait until I want to do it."
When I hear this I asked, "Why is she refusing to help me?"
Neither of the ladies respond and the one from the kitchen walks away. Trying to remain patient, I waited another minute or 2 when the hostess saw me standing there and said, "Hey, why are you still waiting here? They have had your food waiting. You just checkout right here."
The hostess was obviously a little confused how I could possibly still be there with the food being in the bag on the counter 1 foot in front of me and the lady working the register standing their completely available to take payment.
I said, "She is refusing to help me."
The lady working the register sees and hears all of this as she is standing there and she softly says, "No." and makes a couple noises with her throat, "Ummm... Mmmmeee" as she seems to slightly clam-up avoiding eye contact and standing still with her hands grasped in front of her.
The hostess just automatically walks back around the counter, takes payment and I walk out with our dinner after waiting about 25-30 minutes for someone who was clearly able to take payment, to actually perform the task of taking payment.
I do not believe this person to have had any type of serious cognitive disability, but it's possible she struggles with autism or a mild cognitive disability and this simply wasn't the appropriate work assignment for her.