L M.
Yelp
I really don't like to post anything negative about a place but last night left me with a bitter taste in my mouth and I just wanted to share my experience. My husband and I were in the neighborhood and we decided to stop and grab a bite to eat. The waitress who told us she was the owners daughter was very nice. She recommended the beef stew which was really good, my husband had the pulled pork sandwich, which was also really good and we had the sweet Thai chili wings, which again were good. Here's the part that really annoyed me. I ordered a Malibu Bay Breeze, the waitress came back and said would you like a small or tall, I said it's Friday night I will take a tall. She bought over the drinks and when I tasted my drink, I could not taste the Malibu at all. I called her over & asked her if there was Malibu in my drink. She says we put one shot of Malibu in the tall. I said, if it's a tall, shouldn't there be a little more Malibu? She said don't worry about it. I will take care of it and add a little more for you, it's not a problem. I said ok thank you and went on to enjoy my meal. Being Irish and in the business myself, and coming from a family of Irish bar and restaurant owners, I understand the business and how important it is to make customers happy and how important they are to a business. That being said, we get the check and I see Malibu $12, and a shot of Malibu for $8. I called her over and I questioned the $8 shot of Malibu. She says you said there wasn't enough Malibu so I added a shot and charged you for it. I said wow, a shot of Malibu is more than the complete drink itself, but that's not what has me annoyed. You specifically said "No worries, not a problem I will take care of it for you", and then you charge me for a shot? She said yes to which I responded what you should've said was I can charge you $8 for another shot if you would like. It's not like I was having a shot Casamigos or something in that category, I was drinking Malibu. For another $8 I could buy a bottle of it. I understand bars and restaurants are struggling after the Pandemic but to charge me after clearly stating you would take care of it, was not nice at all. She ignored me after that and I said never mind and paid the bill. As we were walking out, she turned her back on us and didn't even say thank you for coming or good night. My bill was over $100 the least you could do is say thank you.. Customer service is a very important part of any business and I just feel that this young lady just needs a little help with this so that situations like this one don't happen again.
