Greggs

Only one picture of an eaten sausage roll as they are too good to let go cold while faffing with a phone! THIS GREGGS GETS BIIIIZAAAAY! If you are lucky to bag a seat you can have a decent priced coffee,drink,sarnie, pastry and watch the hustle and bustle of Westfield. During peak times the food always seems to be hot as I am sure the ovens are on constantly! Also, what happened to the pizza? I'm sure it never used to be this good. The staff always seem to be lovely but very busy so don't expect a conversation about the theory of relativity you might have at a local Greggs lol.

Really huge shout out for Nita she is amazing lady served me a nice warm food with good options of sauces and huge smile on face. Whereas, Another great place of Greggs! Menu keeps evolving to meet every budget and the range of products means there is something for everyone at any time of day! I personally love the great value coffee (gives pricier merchants a run for their money any time!) and veggies, which I somehow manage to add to all my orders! Just need to get long chairs to seat whereas it prefer more and more customers while having seating to have food. The points scheme is also fabulous and those points quickly add up to genuine freebies from the menu - but please add the option to buy a larger meal or subs with points 🙏

Greggs in Westfield, it certainly lives up to it’s reputation. It has a good variety of sandwiches, and pastries. It is clean, plenty of space, quick service, open late. Their chicken korma baguette is just as you would expect from Greggs. Maintains a good temperature, filling. Subtle flavour not overpowering. Filling just tight, it does not gush out all over the place.

Waiting time was around 10 minutes, some of the pastries were burnt, when I got my patty it was cold had to ask for it to be reheated. Customer service was alright, service was a bit rushed other then that Greggs is Greggs you can’t go wrong with it !!

They don't serve oat milk, yet they took my order for Oat Cappuccino and ended up serving one made in normal milk, without informing me. It was only after I went back to the counter and asked them that they informed me about no longer serving oat milk based drinks.

I went yesterday to get Couple Vegan Sausage rolls, one of my all time favourites. I often have the same at greggs all around london, Yesterday a very bad experience happened to me, an Employee at the till "SANTOSH", was very much Rude! She couldn't communicate properly and didn't understand what I exactly wanted, kept on blabbering nonsense continuously. When I asked if I could talk to your Store Manager, she said "you don't talk like this, and go go move" and then she started taking the customers behind me in queue. Later on another colleague helped me, she understood my problem and apologized on behalf of SANTOSH, thanks to her. But it was very disappointing, disrespectful and Embarrassing. Wouldn't recommend this Greggs Store at all!

I was very pleased with the exceptional service provided by a particular staff: Dita. This was on Thursday 23rd January, 2025. She was a very lovely lady, attentive and very informative with the current offers and new deals. I wish I was constantly treated with the same level of help she provided for me in other stores. If you see this, Thank you very much Dita!

The service is really good. Staff is quick and helpful. They also offer freebies when you sign up on their app which is an added bonus. And I really love their hot chocolate, one of the best I have had. You may see lots of insta famous videos of hot chocolates but I feel that they may be a bit too much. But greggs hits the spot just right.