Greggs

Its very busy as the whole area there are full of people so you should expect some que befir you got your order. But good to pick up your drink from there and walk around to discover the places around.

Dear Greggs Management / Head Office, I am a local customer who lives and works nearby, and I wanted to share some honest feedback. I have always loved Greggs and remain a big fan of what you do. I understand that food is not held hot, and while that can sometimes be disappointing, I appreciate the reasons behind this and accept it. However, over the past few months, I have noticed something that I feel is important to raise. Each time I visit this particular store, there is an uncomfortable atmosphere. There appears to be tension between staff, management, and security, and this creates a negative energy that is noticeable to customers while queuing or ordering. Unfortunately, the overall impression is that staff do not enjoy working there or do not want to serve customers. There is rarely a “please” or “thank you,” and the experience can feel unwelcoming. This is not aimed at any individual, but rather the general environment and tone of the store. I am not seeking any response or compensation. My intention is simply to share the customer experience as it feels from the outside. I believe the store would really benefit from strong leadership — not just management, but a positive leader who motivates the team, sets the tone, and creates a welcoming atmosphere for both staff and customers, especially first thing in the morning. I hope this feedback is received in the constructive way it is intended. I genuinely love Greggs, what you stand for, and what you offer, and I hope that small changes could help improve the experience at this location

It is quite a good option if you are around and don't want to sit in a restaurant or just want to eat sitting in an open air spot. Gregg´s offers some basic meals like pizza slices at quite good price, as well as coffee and some sweet treats. I was there with my family and we had to wait for some 20 minutes to get the pizza slices ready, but we were compensated with a free coffee.

Greggs offers relatively cheap food in the heart of London's Leicester Square. Unfortunately, with the low price also comes low quality and the food is simply junk. Great location by the park, where you can sit if you manage to find a bench, as the whole square is crowded with people.

A handy place to eat with a good location, but long wait times and customer service could be better. I visited the Greggs store and the queue was very long and almost out the door, it took a while to get served. It was hard to distinguish where to actually wait and there were no markings and the central reservation with products on confused me as to where I should stand and wait. The store had a security guard and there were several staff but by the time I got served the experience was average and the customer service wasn’t bad but it was by no means good either. The food selection was plentiful and there is also a refrigerator with cold drinks. The location also advertises that it’s part of the Refill London water bottle refill scheme but I haven’t used it yet. I ordered a sausage roll and it was hot, crispy and fresh. I assume due to the high turnover of customers this allows the food to be fresher. Overall experience was average and I would go back again, the food was good which is the most important part but the atmosphere and service could be improved. The location and opening hours are very convenient.

Easy convenient place with good options for on the go breakfast. I just love love love their glazed donuts and glazed yumyums.

Same as any other Greggs you get good food at a good price. Leicester square Greggs was let down by the girl that served me. I had a bottle of come abd asked for a sausage roll which was almost thrown at me. The server did not say a word,make eye contact very rude.

The staff training is poor 👎👎, always very slow, completely indifferent to the waiting customers. Every time they act as if their work doesn't care, and is passive. Is this chain so unpicky about their employees? The efficiency is too low! If they really don't want to open this place, they can have someone else manage it! Please operate or close it well!😡