kyledig2007
Google
Overall trip was a disappointment. Upon arrival our staffer was friendly and the history was interesting but a welcome packet with an island map, daily activity flyer and overall information about rooms, food service, etc. would have been helpful - especially since we could not check in to our room until later in the day. The general condition of the Inn and Cottages was worn and tired looking - peeling paint, uncomfortable DR chairs, inoperable fountain in front, and lack of good a/c was not up to standard considering the room rate. Food was particularly disappointing - poorly cooked and unimaginative dinners, and the evening cocktail hour had food that was cheap and unappetizing. There was no seafood at any meal for our entire stay - surprising for a seaside resort - and again disappointing. Lunch and breakfast were more acceptable but not 5 star. Also, the level of staffing was not enough to provide for 5 star service - there was an incoming wedding and it seemed that regular guests were taking a back seat in service and food quality as the entire staff prepared for it. The activities were not planned well enough in advance for an adequate sampling during a 2 day stay and focused more on history and not enough on nature and the natural beauty of the island. The tour truck rides were uncomfortable and could case motion sickness - which should be forewarned. The kayak launching area was dangerous and basically unusable, and there was no help or direction from staff. The high room rate cost comes with a high level of expectation - with attention to detail and quality of services that were lacking. All these issues made our stay disappointing and should be addressed to ensure that future stays meet a 5 star expectation.