Debbie Johnson
Google
I went there tonight with a couple of friends specifically for the wine and cheese pairing tasting. I’ve been to many tastings locally and from CA, NY, to Italy. Unfortunately, we were all disappointed in the service, food, and overall experience at Greys. This is the first time I’ve been presented with wine selections that were not marked so it was not easy to remember the wines in each glass. No information other than the names and origins of the wines was offered. Usually you learn a bit about out the grapes, regions, and flavor profiles of the wines you are tasting. We asked about the cheese and were told to go ahead and taste the wines and the cheese would come out later. We waited for the cheese thinking that there might be crackers included to have between the wine tastings. No crackers, but the cheeses were good.
I ordered the grilled cheese deluxe thinking that it would be full of creamy, gooey, melted cheese because after all we were in a cheese store. This was the saddest grilled cheese I’ve ever had. The bread was toasted not grilled and there were only 2 very thin slices of cheese separated by sliced tomatoes and some basil pesto on the sandwich. I honestly could not even taste the cheese and could barely see it when I pulled the toasted bread apart looking for it. I did not open the bag of chips and left the other half of the sandwich on the plate. I told the server that the sandwich was disappointing. She didn’t have much of a response to my comment. She didn’t offer to remake the other half or have anyone come speak to us. I noticed that my friends only ate 1/2 or less of their sandwiches too. They were also disappointed in the lack of information and labeling of the cheeses and wines we tasted. I paid for my meal- a reduction in the ticket wasn’t offered. I took the other half home and added more cheese and grilled it for my son’s dinner. The Factory has lots of great dining options with more opening soon. Grey’s needs to step it up with better service, better food, and a more informative enjoyable wine tasting experience if they want repeat customers.