Lorelei Bradley
Google
I went here yesterday to buy the same items I got from the Henderson location. The buy 2 items from the inihaw meal and get $1.00 banana langka halo-halo thing. When I told the server I wanted that deal, she thought I wanted to separate orders instead of 2 items deal. So she grabs 2 separate to go boxes. I smirked and shook my head and told I only wanted “1” order of that with 2 items. So then when I picked my items, I picked the kare-kare and chicken bbq on a stick. I was watching her put the kare-kare in the small container and she only put the tripe and some veggies. No ox tail meat whatsoever! Mind you it’s an extra $2.00 if you pick beef. So disappointing. Then came to pay and it took about 10 minutes. Then I told them that I wanted the $1.00 banana lanka halo-halo dessert so she charged me. So she packed my food, but where’s my dessert? The cashier that I paid left and then the lady that took my order took over. I asked her, where is my dessert? She said it’s $1.00. I told her I already paid for it, so where is it? Then she told me to get it from another station where they make them. I go to that station and the lady in charge of that station told me to wait because she was moving the ice shaving machine in the back of their kitchen. So I waited….. took her about 15 minutes before I got my dessert. I don’t have much time to wait because my mother-in-law was waiting the car and we had a baseball tournament to go to for my son. She came out with my dessert and said, “Oh, the ice cream is butter pecan ice cream, ma’am”. (It’s supposed to be langka ice cream just like how I had it at the Henderson location), I looked at her and gave her a stank look and said, “Well, that’s disappointing”. She didn’t even apologize nor explain why butter pecan ice cream. Instead, she ran to the ice cream fridge to get the actual langka ice cream. I should have stayed and told her that that’s not what I ordered and that she needs to give me the correct dessert I ordered. But I didn’t have time to argue because I had something important to go to. It gave a reminder as to why I don’t go to this Grill City. I prefer the one in Henderson. Or they need to change their employees there and be a little bit more professional.