GRU

GRU has once again butchered several trees on our property with the excuse to trim limbs back from power lines. Except they chopped trees down to sticks 10 feet below the power lines. Limbs that were growing into our yard and not up or out towards the lines cut right at the trunk. Now I have several trees that are just trunks or severed tree limbs sticking straight up. Again 10 feet at least from the upper power lines. Since limbs in or around the old lower lines were not cut and left alone. Not even the excuse of trimming limbs back from the road way make sense since they left those alone. This is the second time in the 30 years at this property they have done this. To make matters worse the just let limbs and whatnot drop as they cut. Blocked my driveway gate opening and left for lunch. Now to wait and see if any of these trees die like last time and fall on my property that we then have to contend with. Whether contracting the service out or not someone from GRU should not only be on site for trimming but should be able to answer why trees are cut in a way that leaves them more as damage than any help.

They have been holding my security deposit hostage for almost 9 years. My bill is always paid in full. Not once disconnected. I pay late but its my business to pay a late fee not theirs. I am also owed several months of interest for the security deposit that has not been paid. I pay my bill or they disconnect. However, when they owe you its take my time to resolve!

Joe was so awesome! We are in the process of buying our first home and our first phone call was not the best customer service wise and left us with more questions than answers. So after doing our best to figure things out online, we reluctantly called again expecting the same thing. However, we were pleasantly surprised with how patient, kind and informative Joe was with us. He explained in great detail what we needed to do and then handled it all for us. Then did a recap of everything to make sure we had no unanswered. It took a huge task off of our plates and made our day. Thank you so much Joe!!!!!

This company is predatory and a scam. I recently moved out of my house and needed to put my utilities account into the name of someone else living there. I called GRU and after waiting on hold for over an hour before finally speaking with a representative, they let me know that I needed to first shut down my account before someone else could start their own account. She also let me know that if I shut down my account that same day, I would have to pay $40, but if I delayed one day, I wouldn’t. Well, the next day they shut down all of the utilities at the house and are now trying to charge my old roommate $40 to turn them back on. The representative my roommate spoke with at GRU today had no idea why I was told I had to shut down my account yesterday. This is ridiculous. Train your staff better. This company purposely gives customers incorrect information so that they can charge them inflated fees when it was their fault all along. They have also charged me fees in the past for their own mistakes and refused to waive these fees. Their negligence also caused a dispute between my roommates and I as they thought I had purposely turned off their service. Stop preying on college students.

A lot of people who claim that show you is expensive don’t realize that we’re paying for a lot more than electricity. The service I’ve had following disasters has been outstanding. Blackouts are very very rare. And the price per kilowatt hour is just a tiny bit more expensive than neighboring utilities.

Always most expensive utility company quiet possibly in the entire nation, they will nickel and dime you for everything and charges are based off estimates not sure how the SEC hasn't investigated this place, twice the average price electricity than any where else I have another home with a massive pool that I keep heated and pump working, and home cooled to 72 degrees and it's still less than a tiny apartment in Gainesville FL with AC at 75 ridiculous company then they charge for trash and wonder why the whole city looks dirty meanwhile every other city looks clean because residents aren't afraid to throw it in the proper containers. Inverse thinking at work here and I thought this was where the smart people where.

GRU’s Monopoly Is Failing Gainesville GRU continues to mistreat its customers with impunity, and it’s unacceptable. Their practices are unfair, their customer service is consistently hostile, and their rates feel punitive. What’s worse is the lack of choice—we’re stuck, and they know it. That kind of unchecked power breeds neglect, and GRU is a prime example. The people behind the company seem disconnected from the community they serve. Instead of offering solutions or empathy, they double down on bureaucracy and blame-shifting. It’s time for accountability. Gainesville deserves better.

Horrible all around. I’ve dealt with them on a personal residential side and with the business side. Charge whatever they feel like with no warning. Always some random misc charge you have no idea about. Customer service tries to be kind but always respond with “it’s policy” and really never try to actually help solve the issue. Supervisors never call back and if they do they also do not help. Only utility company in Gainesville yet want deposit paid up front or service will not be turned on even though they have the ability to bill the deposit with the first months bill(as they’ve previously done). All of their “policies” changed in 2024 I believe and they continue to rob honest hard working people every month. They increase their service fees every year. They do what they want because they are the only utility company here. They’ve been reported multiple times and been on the news and no one seems to do anything because they have monopolized Gainesville Fl. It’s as if everyone in a position of power is scared to go against them. I will definitely be filing a complaint with the BBB as I’m sure they have over a thousand on their desk about this company. WORST UTILITY COMPANY IN FLORIDA!