Grubhub

I'm blown away by the bad reviews Gruhub has. I've been using it for years almost on a daily service. I used many other like Door Dash, terrible out of six orders even made in other states they never delivered, or they delivered to the wrong address. Uber eats is very expensive not worth it. I get a lot of perks being with Grubhub, for me its the easiest the most affordable and Grubhub has great customer service.

As a senior on a fixed income, I feel strongly that if I don't receive my order or if something is missing, that I should not pay for it. Over the past two weeks, I placed five Grubhub orders. Of the five orders, I received one successfully. While I do live in a large condominium complex with over 800 units, it is important to note I provide detailed instructions on how to find my unit. When I place my orders, I am always at home. I make it known that in the event a driver has difficulty locating my unit, that I will work with him or her and meet them outside rather than have my order misdelivered. That said, when I asked for a refund for the misdelivered items, the supervisor with whom I spoke refused citing I received too many refunds. She told me she reached out to the driver and insisted that my order was delivered to the correct unit. I told her I had no Halloween decorations on my front door; additionally, I have two outdoor cameras, a Ring Video and a Tapo and both prove no delivery was made by Grubhub. I have since closed my Grubhub account. Prior to delivery, Grubhub will provide you with the name and contact number of the driver. Before my delivery was made I called the driver who has an outgoing message in Spanish. I followed that up with a text message. After my order was misdelivered, I again called the driver who never answers his phone and sent a text message asking where my misdelivered order was. I would rather save myself the money and irritation of having to deal with Grubhub. I do not respect a company that fails to take responsibility.

I do not ever eat out. I have a strick diet. And, no food deliveries. I have never heard of this place before, but on my crediit card has been frauded at this place. So, I have adispute to work on.

I received a $500 gift card, after installing the app and adding the gift card to my account. When I made my order my PayPal accident, Customer Service was unable to reverse the charge and take the money from the gift card balance. Also they don’t include contact information for Customer Support in the app. Super rude. Will definitely never use the app again once the gift card balance is used up.

Abuses drivers and then blocks us if we call them out on it. They shoehorn missed orders into your timeline without ever giving you notice or even the opportunity to accept them and then blame you and your phone. They reduce your schedule commitment time if you go on without being scheduled. And the higher your stats are, they start sending you to the restaurants no one else is willing to pick up from. They intentionally ignore issues hoping to get the driver angry enough to snap back at them then blocks you for verbally abusing their support staff.

Grubhub application directed the driver to the wrong place, so I waited for 40 mins and no food. I had to spend another 15 mins chatting with customer service to get refund. They didn’t even plan to offer credits for their mistake. If you ask they give you $7 but you have to use it within 30 days. They just don’t care

Grubhub has become incredibly inconsistent no matter where the delivery originates. Late delivery, missing items and most recently failure to deliver to the correct address. I have deliveries to my office several times per month. We have multiple entries to our campus and their app or some navigation apps direct them to a location other than our main entrance. These are on different streets and deliveries are not accepted at this location. The reason I write this review is that the latest delivery went to this remote location. The driver argued with me when I told him he was not at the main entrance. He insisted that he was. I asked him what he was driving and he said he did not have to tell me that and that he was leaving the order where he was. So, he did. He left my order on a concrete post a few feet from the street outside the gate in that location (on a different street from the delivery address). My order profile includes instructions to be sure to deliver to the main gate entrance, drive into the circle there and call. Very bad customer service.

Hello, about 5 months ago my grubhub account was hacked. They changed my account information. I cannot access my account. I talked to customer representatives but unfortunately they have not informed me about my account for 5 months. If anyone knows what I should do, please help.